• Journal of the Korea Academia-Industrial cooperation Society
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• v.22 no.3
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• pp.476-484
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• 2021

In this study, we analyze the relationships between long-term care workers' person-centeredness and job satisfaction, emotional labor, and service quality. Self-administered questionnaires were used to collect data from 460 long-term care workers in long-term care facilities. In the research model, person-centered care was verified using independent variables, with emotional labor (surface behavior, internal behavior) and job satisfaction applied as parameters, and service quality applied as a dependent variable. The results of this study are as follows. First, the fit of the model is good. Second, the implicit behavior of emotional labor is found to be an important factor affecting service quality. Also, emotional labor is an important mediator, improving the value of person-centered care and service quality. There is a positive correlation between internal behavior and service quality, and a negative correlation between surface behavior and service quality. Third, emotional labor (surface behavior, internal behavior) is the most influential variable in terms of service quality. The results of this study demonstrate the necessity to pay clinical and academic attention to person-centered care in terms of long-term care workers' emotional labor and service quality.

• Korean Journal of Child Studies
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• v.5
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• pp.81-105
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• 1984

The intention of this study was: 1) to standardize the Korean version of the Dogmatism Scale, 2) to examine whether environmental structure affects value systems such as attitudes toward work, time perspective and the personality dimension of dogmatism in adolescent vocational and non-vocational trainees, 3) to examine relationships between those value systems and group differences in personality characteristics of vocational and non-vocational trainees, 4) to observe whether there are differences between high-dogmatism and low-dogmatism subjects with regard to attitudes toward work and future time perspective. The subjects for the study included 841 adolescent vocational (226) and nonvocational (615) from vocational training centers, schools and universities in Seoul. The instruments used in this study were 1) a questionnaire for attitudes toward work, 2) the Future Time Perspective (FTP) developed by Christiansen and 3) the Dogmatism Scale. The results of the present study indicated that behavior settings or environmental variables such as organization type affect the formation of attitudes and of dogmatism in adolescents. The results also showed that dogmatism relates to future time perspectives. This differs from Rokeach's theoretical statements. Dogmatism in this study was related to time perspective, the relationships were optimistic in emotional areas, long-term in direction and concrete in structure. The inconsistency between the results of the present study and Rokeach's suggests further study. A "Psycho-Environmental Model" for the formation of value systems based on the results of this and earlier research of the author were discussed.

• The Journal of Information Systems
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• v.17 no.2
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• pp.137-154
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• 2008

Customer Relationship Management (CRM) is indispensable for companies in recent business environment, in which the customers are recognized as more valuable asset to increase the earning power of enterprise. For gaining competitive advantage, most companies want to maintain existing customer relationships and generate more profits with customers through long-term relationships. In this study, we developed the models which are designed to select CRM systems in financial institution, which is one of competitive sectors and undergoes rapid changes due to M&A(Merger and acquisition), innovation and reengineering in Korea. The selection model of CRM systems for financial institution was developed utilizing the Analytic Hierarchy Process (AHP) and the expert's knowledge were built up of three groups; researcher group, developer group, and user group. We found that there are significant deferences for the weights of criteria in our selection model according to the kind of experts. This study provides helpful guidance on how to assign appropriate weights to each criteria in selection models when financial institution introduce the CRM systems.

• Korean Management Science Review
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• v.19 no.2
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• pp.1-23
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• 2002

It has been considered as a means for sustaining a competitive advantage for companies to build and maintain long-term relationships with customers. It is without any doubt that many companies have tried to initiate Customer Relationship Management (CRM). For the effective management of customer relationships, it is critical that they acquire. share and use customer information and knowledge. In this paper, we deduced 9 important factors affecting the qualify of customer information and knowledge from the literature reviews on CRM, and developed the questionnaire to measure these factors. The factors are again categorized into organizational system, employees and IT. We analyzed data collected from 30 companies in service industries such as the finance. distribution and communication industries. The result of data analysis demonstrates that the employees' analytical shills and appraisal and reward systems are closely related to the quality of customer information, and analytical skills and IT support for communications with customers are associated with the quality of customer knowledge. implications of findings and future research directions are discussed.

• The Journal of Asian Finance, Economics and Business
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• v.5 no.3
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• pp.7-17
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• 2018

This paper examines short-run and long-run dynamic relationships between selected macroeconomic variables and stock prices in the Korea Stock Exchange. The data is restricted to the period for which monthly data are available from January 1986 to October 2016 (370 observations) retrieved from the Economic Statistics System database sponsored by the Bank of Korea. The study employs unit root test, cointegration test, vector error correction estimates, impulse response test, and structural break test. The results of the Johansen cointegration test indicate at least three cointegrating equations exist at the 0.05 level in the model, confirming that there is a long-run equilibrium relationship between stock prices and macroeconomic variables in Korea. The results of vector error correction model (VECM) estimates indicate that money supply and short-term interest rate are not related to stock prices in the short-run. However, exchange rate is positively related to stock prices while the industrial production index and inflation are negatively related to stock prices in the short-run. Furthermore, the VECM estimates indicate that the external shock, such as regional and global financial crisis shocks, neither affects changes in the endogenous variables nor causes instability in the cointegrating vector. This study finds that the endogenous variables are determined by their own dynamics in the model.

• Journal of Korean Home Economics Education Association
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• v.14 no.3
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• pp.51-64
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• 2002

The Purposes of This Study is to investigate the relationships among Multiple Intelligence(MI). Creativity and Home Economics achievements of the middle & high school students. The research of this study are performed as follows Subject of this study were 142 middle school student & 127 girls' high school. And The “Creativity Test” developed by Korean Creativity Research Institute(1998). Multiple Developmental Assesment scale were administrated as data gathering tools And end-term exam scores on 9 subject were collected as the measure of academic achievement. Especially the Home Economics achievement were collected with Written test and performance assesment. The data were analysed by pearson's correlation. The findings of this study were as follows: 1) A statistically significant correlation among the MI and Home Economics achievements in middle school students(linguistic, Logical-mathematical. Musical. Interpersonal, Intrapersonal) and high school students(linguistic, Logical-mathematical, Interpersonal) were found. But There were not statistical difference between another 8 subjects. 2) In middle school students. a statistically significant correlation among the creativity and Home Economics achievements were found But in high school students, statistically significant correlation among the creativity and Home Economics achievements were not found 3) In MI and Home Economics achievements correlation. there were not difference between written test and performance assesment.

• Journal of Family Resource Management and Policy Review
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• v.15 no.1
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• pp.137-155
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• 2011

Rethinking the Value of Family. This study compares and contrasts positive and negative viewpoints concerning the family. Currently, a resurgence in positive viewpoints has exposed the untruths and myths put forth concerning the family on the part of those with a more pessimistic viewpoint. However, those with negative viewpoints still have not acknowledged that the family is an important part of human lives. In this study, the "equal family" (a family where tasks are split evenly among, say, the mother and father with regard to both vocation and household tasks) is criticized as an alternative to the "unfair family", as the "equal family" structure fails to go beyond the liberalization of family relationships to create a virtuous structure worthy of emulation by the children in the family. This is true in spite of the fact that the "equal family" structure has done much to improve individual freedom in the lives of its members. In conclusion, this study posits a third family structure, the "life family," as a new alternative to the other two models. The "life family" recognizes the family's central role: as a safe haven for raising children and building human esteem through close long-term relationships.

• Journal of the Korean Society of Clothing and Textiles
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• v.28 no.3_4
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• pp.527-538
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• 2004

Despite the importance of and the vast empirical research attention devoted to commitment in channel relationships, several unresolved issues remain. First, although the term commitment is often measured as a single trait, measuring commitment as a single dimension, is problematic for the epistemological depth and methodological sophistication of the instrument. Second, consumer research has seldom considered the complex nature of commitment in consumer markets. This study hypothesized that the multidimensionality of commitment can be separately identified and that the multidimensional factors-LY(Loyalty), ID(Identity), INT(Internalization)-interact differently from those in inter-fun relationships. A conceptualization of commitment holds LY as a central mediator between ID and INT in this study. The data was collected from 491 retail consumers. For the measurement model test, the three-factor model was selected as representing the underlying factor structure in the sample data and the multidimensionality of commitment was confirmed. The conceptualized model, holding LY as a mediator of ID and INT, performed better than the competing model with INT as mediator of ID and LY. The results provide a theoretical contribution in furthering the research on relationship marketing with consumers by suggesting that the consumer commitment structure be presented differently from the organizational commitment.

• Korean Journal of Human Ecology
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• v.21 no.6
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• pp.1173-1184
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• 2012

This study estimates a structural model to examine the causal relationships among web browsing, switching cost, and site retention in the context of apparel shopping website. A total of 499 usable questionnaires were obtained from consumers aged from 20 to 49 years. For data analysis, exploratory factor analysis, confirmatory factor analysis and structural model were used. The result showed that consumer's perceived switching costs consisted of three factors: relationship cost, search cost and benefit loss cost. In estimated structural model, the relationship cost was influenced by leisure browsing; the search cost was influenced by informational browsing and leisure browsing; the benefit loss cost was influenced by leisure browsing. Especially, the leisure browsing was the most highly related to the benefit loss cost, and followed by relationship cost and search cost. However, hedonic browsing was not significantly related the factors of switching costs. The search costs significantly affected customer's intentions for site retention. A managerial implication was discussed for e-retailers in order to develop strategic switching costs in building long-term relationships with web browsers on the apparel shopping websites.

• Journal of Environmental Health Sciences
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• v.39 no.1
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• pp.19-31
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• 2013

Objectives: Elevated temperatures during summer months have been reported since the early 20th century to be associated with increased daily mortality. However, future death impacts of high temperatures resulting from climate change could be variously estimated in consideration of the future changes in historical temperature-mortality relationships, mortality, and population. This study examined the future death burden of high temperatures resulting from climate change in Seoul over the period of 2001-2040. Methods: We calculated yearly death burden attributable to high temperatures stemming from climate change in Seoul from 2001-2040. These future death burdens from high temperature were computed by multiplying relative risk, temperature, mortality, and population at any future point. To incorporate adaptation, we assumed future changes in temperature-mortality relationships (i.e. threshold temperatures and slopes), which were estimated as short-term temperature effects using a Poisson regression model. Results: The results show that climate change will lead to a substantial increase in summer high temperature-related death burden in the future, even considering adaptation by the population group. The yearly death burden attributable to elevated temperatures ranged from approximately 0.7 deaths per 100,000 people in 2001-2010 to about 1.5 deaths per 100,000 people in Seoul in 2036-2040. Conclusions: This study suggests that adaptation strategies and communication regarding future health risks stemming from climate change are necessary for the public and for the political leadership of South Korea.