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Studies on Determinant Factors of SCM Performance: From the Supplier Perspective (SCM 성과 결정요인에 관한 통합적 연구: 공급업체 관점으로)

  • Park, Kwang-Oh;Chang, Hwal-Sik
    • Asia pacific journal of information systems
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    • v.21 no.1
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    • pp.1-27
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    • 2011
  • In an attempt to cope with widespread, dynamic, and accelerating changes in both internal and external business environments, companies often utilize information technologies such as SCM(Supply Chain Management). To date, SCM research has mainly focused on the effects of dynamic factors on SCM success and emphasized adoption strategies and critical success factors. Consequently, the effects of more static factors such as interdependency between SCM partners have been largely ignored. The purpose of this study, therefore, is to examine the effects of both dynamic and static factors on SCM performance by controlling for information quality and partnership quality. The five factors examined in this study include innovative ness, mutual dependency, quality of information, partnership quality, and SCM performance. All factors were examined from the perspective of part suppliers, except the mutual dependency which was examined from two aspects: supplier's dependency on customer and customer's dependency on supplier. Data was collected through five hundred survey questionnaires distributed to the part supplier companies that have implemented SCM systems for at least one year. As a result, a total of 170 valid responses were obtained. A structural equation research model was fitted using SAS 9.1.3 and SMART-PLS 2.0. The results of this study can be summarized as follows. First, innovativeness positively affected SCM information quality. SCM partnership quality, and ultimately SCM performance. The path coefficient between innovativeness and information quality was 0.387, with a t-value of 3.528. Innovativeness also had a positively direct effect on partnership quality. The path coefficient was 0.351 with a t-value of 3.366. The total effect of innovativeness on partnership quality was significant, although its indirect effect on partnership quality by altering information quality was negligible. The total indirect effect of innovativeness on SCM performance by affecting information quality and partnership quality was significant with a p-value of 0.014. Innovativeness played an important role in determining SCM performance. Second, mutual dependency showed no significant effect on SCM information quality. This result contradicts the earlier assertion that the more dependent two companies are, the more accurate and timely the information they exchange ought to be. This study showed that this may not be the case; a partner may provide information of poor quality even when it is strongly dependent on the other. Mutual dependency showed significant effect on partnership quality. However, when the mutual dependency perceived by suppliers was divided into two parts, one being a supplier's dependency on its customer company and the other being a customer's dependency on the supplier, the latter showed a significant impact on the perceived SCM partnership quality. This result indicates that a customer company can hardly improve the partnership quality perceived by suppliers by making them more dependent. It improves only when the suppliers perceive that their partners, typically having more bargaining power, are more dependent on them. The overall effect of mutual dependency of any kind on SCM performance, however, was not significant. Although mutual dependency has been mentioned as an important static factor influencing almost every aspect of cooperation on a supply chain, its influences may not be as significant as it was initially perceived to be. Third, the correlation between information quality and partnership quality was 0.448 with a p-value of less than 0.001. Information quality had a path coefficient of 0.256 to partnership quality with a t-value of 2.940. The quality of information exchanged between partners may have an impact on their partnership quality. Fourth, information quality also had a significant impact on SCM performance with a path coefficient of 0.325 with a t-value of 3.611. In this study, SCM performance was divided into four categories: product quality, cost saving, service quality, and order fulfillment. Information quality has Significant impacts on product quality, cost saving and service quality, but not on order fulfillment. Fifth, partnership quality, as expected, had a significant impact on SCM performance. The path coefficient was 0.403 with a t-value of 3.539. Partnership quality, like information quality, had positive impacts on product quality, cost saving and service quality, but showed no impact on order fulfillment. It seemed that order fulfillment is the hardest category of performance that SCM can satisfy. One major limitation of this study is that it surveyed only the suppliers. To better understand the dual aspects of SCM, it is important to survey both suppliers and the assemblers, especially in pairs. This research, to our best knowledge, was the first attempt to study the level of dependency between the two groups by measuring the dual aspects of SCM and studying mutual dependency from the categories of suppliers and assemblers each.. In the future, a more comprehensive and precise measurement of SCM characteristics needs to be achieved by examining from both the supplier's and assembler's perspectives.

The Influence and Construction Strategies of Constructor under the PL Law in Construction Industry (건설산업에 있어서 제조물책임법의 시행에 따른 영향과 대응방안 기초연구)

  • Kim, Jin-Ho
    • Journal of the Korea Institute of Building Construction
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    • v.4 no.4
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    • pp.127-134
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    • 2004
  • The purpose of this study is to suggest the rational plans of Construction Policies under Product Liability Law. The results of this study are summarized as follows: 1) Analytical survey of actual Influence under Product Liability Law in Construction Industry. 2) Review of Business Strategies of Constructor and Building Material Supplier. Although real estate including apartment is excepted from the application of product liability law, constructor are not perfectly free to the product liability law. And the expectancies of this paper are that it can be used as efficient data for improvement of system to systematize contents of Product Liability Law in korea.

Organisational Management of Quality and Its Importance : a Case of a Telecommunication Firm in UK

  • Hwang, I.P.;Word, A.E.;Hong, H.D.;Miborrow, G.C.
    • Journal of Technology Innovation
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    • v.5 no.2
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    • pp.178-206
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    • 1997
  • This study is concerned with the importance of TQM factors, and their characteristics on quality management. Key aspects of management commitment and ploicy, quality department and communication, equipment and material management, training, and employee relations etc. in TQM measurement, their theoretical background and employee perception about their importance intensively are investigated. In the importance of TQM, quality department and communication, quality and reporting, and rpoduction process management appeared to have a low rating while management commitment and quality policy, internal customer and supplier have a comparatively high value. And some perception for these factor showed difference between production and non-production department; internal customer and supplier, production process management, and employee relation.

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A Study on the Assessment Factors for Measurement of Bank Service Quality (은행서비스 품질측정을 위한 평가요인에 대한 연구)

  • Kim Dong-Nam;Cho Jai-Rip
    • Proceedings of the Korean Society for Quality Management Conference
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    • 1998.11a
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    • pp.102-110
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    • 1998
  • It is recently to increase the interest of service quality. Nevertheless, it is the level in difficult to evaluate the service quality for its special feature. In this study, it was practiced for grasping the factors for which evaluating the service quality of bank and it was tried to examine how much these factors is affected on service quality. Though this study, we'll derive the factors of service quality from factors analysis which based on the T-test of making the consumer and the staff of bank. And then, I will account the different position between consumer and supplier by questionaire in relation to consumer and supplier.

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Global 환경에서의 EDI를 활용한 공급자 재고 관리(Supplier Managed Inventory)System 구축전략

  • 배승호;최정문;김인수;이충화
    • Proceedings of the CALSEC Conference
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    • 1998.10a
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    • pp.247-254
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    • 1998
  • 국내/외 제조업체 또는 유통업체가 경쟁력 있는 제품의 생산/판매를 위해 최적의 부품 및 제품을 최단 시간내, 최저 가격으로 조달하기 위한 Global sourcing체계 구축과 그에 따른 재고부담을 회피하면서 제품을 소비자에게 신속히 전달하려는 공급선관리 (Supply Chain Management : SCM)의 의지가 높아지고 있다. 이에 따라 제조업체나 유통업체가 자체 재고 및 관리부담을 감소시키기 위해 JIT(Just In Time)체계의 업무형태를 도입하고 있고 부품 및 제품을 공급하는 공급자에게 제조업체의 재고를 관리하게 하는 형태인 이른바 공급자 재고관리(Supplier Managed Inventory: SMI)가 공급업체에게 요구되고 있다. 또한 최근 국내 제조업의 생산기반이 급속히 해외이전 됨에 따라 해리 생산거점과 국내본사, 주문자에 이르는 전 과정에 걸친 물류 및 정보전달 체계를 확보해야 하는 상황에서 공급업체는 주문업체로부터 주문한 내용의 진행상황과 자동적인 재고의 판단 및 보충에 이르는 전 과정의 프로세스 관리 및 관련 정보제공을 요구 받고있다. 이와 같은 환경에 대응하기 위해 본 발표에는 공급자 재고관리의 정의 및 Global business 환경에서 EDI를 통한 System의 구축방안 및 고려사항을 제시하고자 한다.

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A Study on Improvement in Gas Safety Management System for Decreasing Gas Accident (가스사고 감소를 위한 가스아전관리체계 개선에 관한 연구)

  • 정원익;양광모;강경식
    • Journal of the Korea Safety Management & Science
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    • v.6 no.1
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    • pp.1-10
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    • 2004
  • Safety management was divided by the competent authorities supplier, and customer with responsibility and authority. Gas accident were caused by treatment problem on the supplier and user, on technical and use management mater, on facilities and goods, and included problem with gas safety connection system. Especially, the big accident of the inside and outside of the country occurred during recent year was newly recognized with the whole society about safety. This study is present standard application plan of each department to use planning gas technical standard and gas utilization standard of introduction model than statute for change of self-regulation management system and complicated regulation of examination center and order.