• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• Earthquakes and Structures
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• v.26 no.6
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• pp.433-447
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• 2024

During earthquakes, regular buildings perform better than irregular buildings. In general, seismic design codes define a regular building using estimates of Storey Stiffness and Storey Strength. At present, seismic design codes do not recommend a specific method to estimate these parameters. Consequently, any method described in the literature can be applied to estimate the aforementioned parameters. Nevertheless, research has demonstrated that storey stiffness and storey strength vary depending on the estimation method employed. As a result, the same building can be regular or irregular, depending on the method employed to estimate storey stiffness and storey strength. Hence, there is a need to identify the best method to estimate storey stiffness and storey strength. For this purpose, the study presents a qualitative and quantitative evaluation of nine approaches used to determine storey stiffness. Similarly, the study compares six approaches for estimating storey strength. Subsequently, the study identifies the best method to estimate storey stiffness and storey strength using results of 350 linear time history analyses and 245 nonlinear time history analyses, respectively. Based on the comparison, it is concluded that the Fundamental Lateral Translational Mode Shape Method and Isolated Storey Method - A Particular Case are the best methods to estimate storey stiffness and storey strength of low-to-mid rise buildings, respectively.

• Journal of the Korea institute for structural maintenance and inspection
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• v.11 no.4
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• pp.121-128
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• 2007

The present study evaluates the resistance to sulfate attack of cement matrix with or without silica fume. The main variable was the replacement levels of silica fume. In order to introduce sulfate attack to cement matrix, mortars and pastes was exposed to sodium sulfate solution for 510 days. Visual examination, expansion and compressive strength loss of mortars in addition to characteristics of pore for the paste samples were regularly investigated. From the test results, it was clearly observed that the cement matrix with silica fume was very resistant to sulfate attack irrespective of the replacement levels of silica fume. However, the severe deterioration due to sulfate attack was found in cement matrix without silica fume.

• Journal of the Korea institute for structural maintenance and inspection
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• v.12 no.3
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• pp.199-207
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• 2008

As infrastructures are being deteriorated, nondestructive evaluation of existing structures and construction quality control are increasingly demanded. The importance of predicting compressive strength of concrete structure is also gradually increasing in construction industry. The estimation of concrete compressive strength is a critical factor of the construction management and quality control. This study has been conducted using Schmidt hammer test and Impact echo method, which are nondestructive test methods for the comparison of the concrete compressive strength. It is focusing to examine the relationship between compressive strength of concrete and rebound number by Schmidt hammer test result by Impact echo method. It was found that concrete compressive strength and rebound number have a close correlation.

• Journal of the Korea institute for structural maintenance and inspection
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• v.11 no.3
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• pp.143-150
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• 2007

Six full scale column specimens have been tested under the constant axial and cyclic lateral load. An equivalent stress block parameter was used to estimate flexural capacity of columns confined by carbon sheet tube. Through the non-linear regression analysis, behaviors of CFCST(Concrete Filled Carbon Sheet Tube) columns under the cyclic lateral load were estimated and compared with test results.

• Journal of the Korea institute for structural maintenance and inspection
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• v.11 no.4
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• pp.62-70
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• 2007

This paper reports an evaluation method on the shear strength of interior beam-column joints composed of steel beams and reinforced concrete columns(RCS). The shear strength is generally calculated by the sum of the nominal shear resistance of a steel web panel and concrete elements. In this paper, the shear strength is calculated based on the compression strut theory instead of compression field theory. Design equations presented herein are evaluated through comparison with existing experimental results. The comparisons between experimental and calculated results show an excellent agreement.

• Journal of the Korea institute for structural maintenance and inspection
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• v.11 no.6
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• pp.181-192
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• 2007

In domestic case, there are no results of corresponding researches for measuring external tendon force. The purpose of the present paper is therefore to measure external tendon force by using deriving ultrasonic method. For this purpose, we designed and manufactured wedges and test system, and measured ultrasonic pulse velocity and pulse amplitude. By using measured data, we tried to analyze the characteristics of tendon force, and to derive the relationship between tendon force and ultrasonic pulse velocity, finally to develop the technic of measuring system using ultrasonic pulse velocity. So tendon force-velocity relationship was proposed by equations, and those equations of which errors were 3.92~8.77% will be possible to adapt in-site.

• Journal of the Korea institute for structural maintenance and inspection
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• v.11 no.6
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• pp.152-158
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• 2007

Chloride attach is one of the main factors which cause the deterioration of structures. In the case highway bridges, de-ice salts very significantly increase the surface scaling due to frost action. The deteriorated concrete is subject to experience degrading of durability under chloride attach environment. In this study, diagnosis report of 147 bridges is investigated and core sample of 21 bridge decks is examined and analyzed. The results show that the cover of decks concrete is required more than 8cm for retaining bridge lifetime over 30 years.

• Journal of the Korea institute for structural maintenance and inspection
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• v.12 no.5
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• pp.91-100
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• 2008

A technique strengthened to the reinforced concrete members using the external post- tensioned method offers the advantages in speed and simplicity of installation over other, established, strengthening techniques. But this technique has many unreasonable facts. This paper are analyzed an unreasonable facts of the previous external post-tension technique. The purpose of this paper proposed Bow system as the new technique strengthened to the reinforced concrete members. The Bow system which is better technique than the previous technique was introduced with the experimental/analytical data.

• Journal of the Korea institute for structural maintenance and inspection
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• v.13 no.2 s.54
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• pp.206-214
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• 2009

Due to its outstanding feature, FRP is used widely for the material of strengthening in USA and Japan recently, and there have been active researches in korea as well. This study evaluates the behavior and ductility of each structure experiment using EBR and NSMR strengthening method with different AFRP types and strengthening area. There was the biggest increase in the load when the strengthening area is expanded showing a brittle aspect, and eventually the immature failure occurred. With regard to the methods, it is found that the NSMR method is more effective to strengthen the structure, and the uneven surface causes ductile failure.