• The Korean Journal of Health Service Management
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• v.6 no.4
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• pp.279-294
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• 2012

The study compared refractive surgery patients' hospital selection factors and satisfaction, through this to see the factors influencing patients' satisfaction, aiming at 235 patients visiting two Eye hospitals. The research results are followed. First, target group's hospital selection factors appeared facilities and environment factor, reliability factor, personal service factor, and accessibility factor in the order. Second, patients' satisfaction appeared reliability factor, facilities and environment factor, and personal factor in the order. Fourth, in the result comparing patients' expectation on hospital selection and satisfaction score, all factors of facilities and environment, personal service, and reliability had high satisfaction score than expectation. Third, in the result of factors influencing refractive surgery patients' satisfaction, in surgery determination period, surgery expenditure, and hospital selection factors among characteristics relating to refractive surgery, facilities and environment, personal service, and reliability appeared as satisfaction influencing factors. In conclusion, the study found that hospital selection factors and satisfaction influencing factors by refractive surgery patients' surgery type are considered to be able to be used to establish marketing strategy in the fields excluded from insurance application, the researches to improve patients' satisfaction in patient-oriented medical market should be continuously proceeded.

• Journal of the Korean Society of Clothing and Textiles
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• v.31 no.5 s.164
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• pp.753-764
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• 2007

Apparel goods can be customer-oriented in the extreme and the apparel industry is one of the most customer-centered industries that should maximize customers' satisfaction. Recently, mass customization, a customer-centered system is widely discussed in the apparel industry to provide consumers with new, differentiating, distinctive, yet personalized products. The purpose of this study is to provide useful insights for apparel brands' mass customization(hereafter, MC) implementation by comparing the apparel brands' current status with consumers' expectation. One hundred apparel brands' practitioners and 116 consumers were surveyed in this research. First, we found that, on the basis of the five stages of MC presented by Pine(1993), apparel brands' MC stages were identified. Then, customers' expectation levels were examined according to the five stages. When compared the gap between the customers' expectation level and the apparel brands' implementation, consumers' expectation of MC was significantly higher than the implementation level by apparel brands for the stage 2(customized products creation), the stage 5(modular production). Second, by conducting a factor analysis with the scales measuring the MC activities of the five stages, apparel brands' current MC strategies could be classified as 'mass customized strategy', 'quick response strategy', 'MOT(moment of truth) customized strategy', and 'individualized service strategy.' Apparel brands showed significant differences in mass customized strategy, quickresponse strategy, and MOT customized strategy according to their product characteristics. Finally, consumers' expectation level of MC strategies was significantly different by their characteristics such as shopping orientation.

• Journal of Korean Society for Quality Management
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• v.42 no.3
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• pp.425-444
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• 2014

Purpose: This study aims to overcome the problem of private education market environment which is polarized into commercialized large private education institutions and small and medium sized private education institutions in a poor business environment, and develop systematic performance measurement model applicable for small and medium sized private education institutions. Methods: To develop the BSC which measures financial and non-financial indicator in a balanced manner and introduce the BSC into private education institutions that contain conflicting goals "EDUCATION" and "PROFIT". In particular, Utilizing the methodology of AHP, the priority of strategies and execution assignments are derived. Results: BSC model was developed and introduced by cooperating with executives of the private education institution. Moreover, the study permits to achieve the strategy, enterprise-wide vision and mission by deriving strategy map and applying it to the private education institution. To measure the performance of BSC model instruction, KPI corresponding to the strategic objectives of each perspective was derived. Conclusion: BSC model generally introduces to large-sized companies and public institutions. In this study, BSC model is developed by focusing on small and medium sized private institution. Furthermore, this study is more than simple model development, it makes a connection with achievement of strategic objectives, enterprise-wide vision and mission through strategy map and strategy execution method. Through the developed BSC model and strategy execution method, utilization plan in practice and customized model for private education institutions coexisting profit and non-profit objectives were developed, and academic implications were presented.

• Proceedings of the KIPE Conference
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• 1996.06a
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• pp.103-108
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• 1996

In this paper, a novel utility connected photovoltaic power generation system with unity power factor and uninterruptable power system facility and its control strategy are proposed. The proposed photovoltaic(PV) system is connected in parallel between utility and load. The PV system provides an uninterruptable voltage to load, a maximum power tracking to solar array, and power factor correction to the utility. The proposed system has the following advantages compared with the conventional utility connected PV system. 1. Harmonic elimination Function 2. Feeding the photovoltaic energy to the utility 3. Providing the uninterruptible power source along battery to the load In case that the photovoltaic array system is on the poor power generation, the battery and capacitor of the PV system are charged by three phase utility source and the inverter in the PV system only provides the reactive current to eliminate the harmonic current exited on the utility. In the normal operation mode, the PV system supplies active power to load and reactive power to utility in order to maintain the unity power factor and to regulate ac load voltage.

• International Journal of Quality Innovation
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• v.9 no.2
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• pp.119-127
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• 2008

In this paper, we survey Six Sigma in Korea company real fields. Six Sigma itself are developed depend on each company culture and strategy. Our country has been more than 10 years since introduced Six Sigma in our country. Each company which work six Sigma are developed differ way depending on his company situation. Our country Six Sigma in our country is necessary to survey and analysis. Firstly, we survey how to use Six Sigma. Next, we survey to find success factor and failure factor by reports published by company and papers by published in journals.

• Journal of Korean Academy of Nursing
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• v.28 no.3
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• pp.540-549
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• 1998

This study has been designed to develop a health behavior scale. Data were collected through a survey over a period of two month period. Subjects who participated in the study were 298 Korean adults. The author used a convenience sampling method. The analysis of the data was done with SPSS PC for descriptive statistics and factor analysis. Initially 34 items were generated from the interview data of twenty one adults and from literature review and survey. This preliminary scale was analyzed for a reliability and validity. The results are as follow : 1. Crombach Coefficient alpha for the 30 items was .7907. 2. Factor analysis was done in order to confirm construct validity and nine factor were extracted from the results. These contributed 54.4% of the variance in the total score. 3. Nine factor label were 'exercise' 'stress management' 'energy conservation' 'limit in liking' 'selection of food' 'ingestion of natural food' 'health examination' 'relaxation' and 'nutrition'. The author suggests that this scale could be adequately applied in assessing the health behavior of Korean adults. The results of using this scale in a study can contribute to designing an appropriate health promotion strategy.

• Journal of Power Electronics
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• v.3 no.3
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• pp.175-184
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• 2003

In this paper, a new control scheme of Class-E inverter for reducing the crest factor of electronic ballasts for fluorescent lamps using Pulse-Frequency-Modulation (PFM) is Introduced The lifetime of the lamps is guaranteed by decreasing the lamp crest factor and also voltage stress of the switch is significantly decreased by a new scheme although conventional Class-E Inverter is used In this paper. The proposed PFM control scheme didn't use any auxiliary circuit. The proposed control strategy is executed by feeding back the Input voltage, and the zero-voltage-switching (ZVS) is ensured by maintaining constant turn-off time of the switch Therefore, the control principles of proposed method are explained in detail and its validity is verified through several simulations and experimental results.

• Proceedings of the KIEE Conference
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• 1987.07a
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• pp.754-756
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• 1987

In this paper, a new Harmonic Torque Factor(HTF) that represents torque ripple of induction motor is proposed. Trapezoidal PWM is analyzed to torque ripple by HTF and than we obtain optimum triangular factor at some carrier ratio. Six-step, sinusoidal PWM and Trapezoidal PWM are compared and evaluated for choosing a good control strategy of PWM inverter. It turns out that six-step inverter is better than sinusoidal PWM and Trapezoidal PWM when their carrier ratio is 9, and Trapezoidal PWM is superior to sinusoidal PWM. At induction motor is driven by PWM inverter, torque ripples are investigated by computer simulation using d-q two axis model. It is proved that a new Harmonic Torque Factor ix valid.

• 한국경영정보학회:학술대회논문집
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• 2008.06a
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• pp.371-376
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• 2008

As the e-business developed fast and more firms embrace CRM as a core e-business strategy, it is getting more important to assess the firms. The CRM is approaching customer-centric. This approach focuses on the long-term relationship with the customers by providing the benefits of the customer rather than based on what the company wants to sell. How to establish the overall efficiency and effectiveness of a global enterprise becomes more and more important to the E-business. The study investigates the cross-national psychometric prosperities of the establishment in the E-business. Using a cross-national survey of customers from Korea and China to compare the Korean customers' acceptance of e-business with the Chinese customers', and compare the development of e-business in Korea with the development in China it will be found that Korea and China samples shared a somewhat similar factor structure. And there are also some differences between Korea and China. These findings suggest that the way to establish the e-business strategy is influenced by the cultural effects. So focusing on the cultural differences among the countries becomes more and more important, this study will help to analysis how to use the different cultural dimension to establish the better CRM system in the e-business field.

• Journal of Power Electronics
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• v.14 no.6
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• pp.1119-1129
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• 2014

This study proposes a novel five-level three-phase hybrid-clamped converter composed of only six switches and one flying capacitor (FC) per phase. The capacitor-voltage-drift phenomenon of the converter under the classical sinusoidal pulse width modulation (SPWM) strategy is comprehensively analyzed. The average current, which flows into the FC, is a function of power factor and modulation index and does not remain at zero. Thus, a specific modulation strategy based on space vector modulation (SVM) is developed to balance the voltage of DC-link and FCs by injecting a common-mode voltage. This strategy applies the five-segment method to synthesize the voltage vector, such that switching losses are reduced while optional vector sequences are increased. The best vector sequence is then selected on the basis of the minimized cost function to suppress the divergence of the capacitor voltage. This study further proposes a startup method that charges the DC-link and FCs without any additional circuits. Simulation and experimental results verify the validity of the proposed converter, modulation strategy, and precharge method.