• Title/Summary/Keyword: statistical data processing

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The Effect of Brand Equity on Satisfaction and Behavioral Intention - Focused on Specialty Coffee Shops in Busan - (브랜드 에쿼티에 의한 만족도가 행동의도에 미치는 영향 - 부산 지역 커피전문점을 중심으로 -)

  • Baek, Jong-On;Park, Kyong-Tae
    • Culinary science and hospitality research
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    • v.18 no.2
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    • pp.91-105
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    • 2012
  • This study aims to analyze the effects of satisfaction on behavioral intentions depending on brand equity based on the consumers who visited specialty coffee shops in Busan. The self-administered method was used for empirical analysis and 295 copies (89%) out of 300 copies of questionnaires were used for analysis. For data processing, the SPSS WIN Version 15.0 statistical package program was used and the frequency analysis, reliability analysis, factor analysis were conducted so the hypothesis was verified through the regression analysis. As a result, for the hypothesis that "Brand equity(perceived quality, brand awareness, brand image) will have a significant impact on satisfaction," perceived quality, brand awareness, and brand image had a significant impact on satisfaction. Satisfaction was shown to have a significant impact on behavioral intentions for the hypothesis that "Satisfaction will have a significant impact on behavioral intentions" For the hypothesis that "Brand equity(perceived quality, brand awareness, brand image) will have a significant impact on behavior intentions," perceived quality and brand awareness had a significant impact on behavioral intentions while brand image didn't. Based on the results of this study, companies should be systematically managed to prepare strategies to remind consumers of their brands and focus on to strengthen brand equity effectively in order to build a competitive brand.

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The Relationship among Usage Situation of Customer's Reward Program, Negative Affect, Commitment, and Complaining Behavior - Focused on Equal Theory - (고객보상프로그램의 사용상황과 부정적 감정, 결속차원 및 불평행동의 관계에 관한 연구 - 공정성이론을 중심으로 -)

  • Lee, Eun-Mi;Jeon, Jung-Ok
    • CRM연구
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    • v.2 no.1
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    • pp.53-72
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    • 2009
  • Customer's reward program is a prevailing promotional technique. Recently, both management and marketing fields have been interested in the failure of customer's reward program. However, there are few empirical research regarding this. Therefore, this study examined a research model that employs justice in processing of customer's reward program perceived by customer to explain commitment(calculative commitment, affective commitment) and complaining behavior which is mediated by negative affect. Data was collected from the customers who dissatisfied with their reward programs. For the analysis, frequency, cronbach' ${\alpha}$ and path analysis were used as statistical test tool. Additionally, SPSS 12.0 and AMOS 4.0 were used for analyzing the hypotheses. As a result, proposed structural model largely supports the hypothesized framework and the major findings of this study are summarized as follows: First, distributive and interactional justice were negatively related to negative affect. But procedural justice didn't influence negative affect. Second, negative affect was negatively related to calculative commitment. But affective commitment wasn't influenced by negative affect. Third, negative affect was positively related to complaining behavior. Fourth, calculative commitment was negatively related to complaining behavior. But negative affect didn't influence complaining behavior. In conclusion, It can be posited that justice, negative affect, 2 forms of commitment and complaining behavior are important factors.

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A Study of Statistical Learning as a CRM s Classifier Functions (CRM의 기능 분류를 위한 통계적 학습에 관한 연구)

  • Jang, Geun;Lee, Jung-Bae;Lee, Byung-Soo
    • The KIPS Transactions:PartB
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    • v.11B no.1
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    • pp.71-76
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    • 2004
  • The recent ERP and CRM is mostly focused on the conventional function performances. However, the recent business environment has brought the change in market due to the rapid progress of internet and e-commerce. It is mostly becoming e-business and spreading out as development of the relationship with other cooperating companies, the rapid progress of the relationship with customers, and intensification competitive power through the development of business progress in the organization. CRM(custom relationship management) is a kind of the marketing progress which forms, manages, and intensifies the relationship between the customers and companies to manage the acquired customers and increase the worth of customers for the company. It needs the system base which analyzes the information of customers since it functions on the basis of various information about customers and is linked to the business category such as producing, marketing, and decision making. Since ERP is extending its function to SCM, CRM, and SEM(strategic Enterprise Management), the 21 century s ERP develop as the strategy tool of e-business and, as the mediation for this, will subdivide the functions of CRM effectively by the analogic study of data. Also, to accomplish classification work of the file which in existing becomes accomplished with possibility work with an automatic movement with the user will be able to accomplish a more efficiently work the agent which in order leads the machine studying law, it is one thing with system feature.

Chemical Properties Distributions of Commercial Organic By-product Fertilizers (시판 부산물비료의 화학성 분포)

  • Lee, Chang-Ho;Yoon, Young-Man;Ok, Yong-Sik;Lim, Soo-Kil;Kim, Jeong-Gyu
    • Korean Journal of Soil Science and Fertilizer
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    • v.37 no.1
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    • pp.1-6
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    • 2004
  • Agricultural recycling of livestock wastes by composting has lots of beneficial effects on crop production and soil fertility. Most of composts are made from pig manure and water content controller such as saw dust, bark, rice hulls etc. by aerobic processing. But the insufficient supply of saw dust, bark etc. cause the indiscreet use of industrial waste having heavy metals and toxic synthetic chemicals. This research investigated the present quality status of organic by-product fertilizers, and suggested the way of quality interpretation under the statistical approaches based on median, mean and weighted average value. Since the data of one hundred of samples for heavy metal contents (Cd, Pb, Cu, and Cr) and OM/N showed extremely left-skewed distribution, the median was more useful than the mean in representing the characteristics of distribiition for each items. The weighted average value will be a useful index for the quality based on the total amount of producing.

A Study on Supportive Measures to Improve the Job Training and Employment of the Married Immigrant Women by Delphi Survey (여성결혼이민자 취업향상을 위한 지원 방안에 관한 델파이분석)

  • Lee, O-Bok
    • The Journal of the Korea Contents Association
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    • v.14 no.8
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    • pp.197-206
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    • 2014
  • This research intends to explore services, programs or policies for supporting married immigrant women to qualify themselves for being employed from the professional point of view on the assumption that their desire to get a job is high. To achieve this purpose, a delphi survey was conducted with a panel of 13 experts related to multi cultural family support in three sessions from December 20, 2013 to June 5, 2014. To analyze the collected data, descriptive statistics, including frequency, percentage, the mean, and standard deviation, were implemented, and Kendall's W for the internal reliability test on the survey instrument was carried out for statistical processing. The results are as follows : from the first session, services, programs, and policies in the level of married immigrant women themselves, children, parents in law and/or husband, organizations, and government were suggested. The highest item in average is systematization of levelwise Korean teaching program. The next higher items in average are daycare service during job training, parents in law and/or husband's consideration, parenting support services, program development of the organizations, linkage and integration system among the government ministries. As a result of the Kendall's W performed for the internal reliability test of the Delphi research, it has been concluded that the professionals' view on the supportive measures' important contents was statistically identical. According to the results of the Delphi research, systematization of levelwise Korean teaching program most required for the furtherance of the married immigrant women's entering the workforce, followed by provision of the services to draw family support, a grounding teaching of Korean corporate culture, and reconsideration of the policies.

Subject Test Using Electroencephalogram According to Variation of Autostereoscopic Image Quality (무안경 입체영상의 화질변화에 따른 뇌파 기반 사용자 반응 분석)

  • Moon, Jae-Chul;Hong, Jong-Ui;Choi, Yoo-Joo;Suh, Jung-Keun
    • KIPS Transactions on Software and Data Engineering
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    • v.5 no.4
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    • pp.195-202
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    • 2016
  • There have been many studies on subject tests for 3D contents using 3D glasses, but there is a limited research for 3D contents using autostereoscopic display. In this study, we investigated to assess usability of electroencephalogram (EEG) as an objective evaluation for 3D contents with different quality using autosteroscopic display, especially for lenticular lens type. The image with optimal quality and the image with distorted quality were separately generated for autostereosopic display with lenticular lens type and displayed sequentially through lenticular lens for 26 subjects. EEG signals of 8 channels from 26 subjects exposed to those images were detected and correlation between EEG signal and the quality of 3D images were statistically evaluated to check differences between optimal and distorted 3D contents. What we found was that there was no statistical significance for a wave vibration, however b wave vibration shows statistically significant between optimal and distorted 3D contents. b wave vibration observed for the distorted 3D image was stronger than that for the optimal 3D image. This results suggest that subjects viewing the distorted 3D contents through lenticular lens experience more discomfort or fatigue than those for the optimum 3D contents, which resulting in the greater b wave activity for those watching the distorted 3D contents. In conclusion, these results confirm that electroencephalogram (EEG) analysis can be used as a tool for objective evaluation of 3D contents using autosteroscopic display with lenticular lens type.

MECHANICAL AND HISTOMORPHOLOGIC CHANGES OF THE RAT FEMUR AFTER ADMINISTRATION OF SODIUM FLUORIDE (불화물에 의한 백서 대퇴골의 강도 및 조직형태학적인 변화)

  • Lee, Soo-Koung;Song, Keun-Bae;Jang, Hyun-Jung
    • Journal of the Korean Association of Oral and Maxillofacial Surgeons
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    • v.26 no.4
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    • pp.363-368
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    • 2000
  • The purposes of the study was to examine changes in thickness and strength of the rat femur after administration of sodium fluoride in the drinking water. 48 female Sprague-Dawley rats were randomly divided into 4 groups, and they were supplied with 0(control), 1, 5 and 50 ppm of fluoride in the drinking water ad libitum for 6 weeks. Rats were killed and both sides of femur were dissected. Bone strength was measured as the stress of failure of femur at the middle point and femoral neck with Instron. Histologic slides were prepared from the femur shaft with routine processing of fixing, demineralizing, embedding and HE staining. Thickness and area of cortical bone and medullary cavity were measured by using Camera Lucida and Image Analyzer. All the collected data were analyzed with one-way ANOVA, Duncan's multiple range test for post-hoc tests and ANCOVA using the SAS 6.12 package at the level of 0.05. Bone strength increased significantly in the animals given 1 and 5 ppm of fluoride in the water, as compared to the control group. There were significant decreases of stress at fracture in 50 ppmF group compared to the 1 and 5 ppmF groups. The similar trends of bone strength at the femoral neck fracture test, but there were no statistical significances. Cortical bone thickness and area of the femur increased in the 1 and 5 ppmF groups compared to the control. However, the thickness of 50 ppmF group also decreased significantly as compared to 1 and 5 ppmF groups. On the other hand, medullary thickness and area increased in all fluoride groups than control group. All of the findings presented support the conclusion that, low fluoride dosage used in water fluoridation could increase the bone strength and might have preventive effect on femur fracture.

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The Effect of Brand Equity on Satisfaction and Brand Loyalty - Centered on Busan Area - (브랜드 에쿼티가 만족도 및 브랜드 충성도에 미치는 영향 - 부산 지역을 중심으로 -)

  • Baek, Jong-On;Park, Kyong-Tae
    • Culinary science and hospitality research
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    • v.16 no.5
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    • pp.178-192
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    • 2010
  • This research aimed to analyze the effects of brand equity has on satisfaction and brand loyalty of food service consumers in restaurants. For the empirical analysis, we used the self-administered method, using 250 copies of questionnaire in total. 235 copies(94%) was collected and we used the 223 copies(89%) for the analysis. For data processing, we used the statistical package program of SPSS WIN Version 12.0, conducting a frequency analysis, a reliability analysis and a factor analysis, and verifying hypotheses through a regression analysis. As the result of the research, for the hypothesis that "Brand equity(brand recognition, brand image, perceived quality, brand attitude) will have a significant effect on satisfaction," it showed that brand recognition, brand image and perceived quality have a significant effect on satisfaction, and for the hypothesis that "Satisfaction will have a significant effect on brand loyalty," it showed that satisfaction has a significant effect on brand loyalty. For the hypothesis that "Brand equity (brand recognition, brand image, perceived quality, brand attitude) will have a significant effect on brand loyalty," it showed that brand recognition, perceived quality and brand attitude have a significant effect on brand loyalty. To build a competitive brand of the food service industry on the basis of the results of this research, they will concentrate their energy on outlining strategies which can remind customers of their brands by managing their brands systematically and on strengthening their brand equity effectively.

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An Exploratory Study for Identifying Key Factors in Online Games Development Strategy Utilizing Web Community (온라인게임 개발전략에 관한 탐색적 연구 : 게임 커뮤니티 활용을 중심으로)

  • Jung, Jai-Jin;Chang, Chung-Moo;Kim, Tae-Ung
    • The KIPS Transactions:PartD
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    • v.11D no.4
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    • pp.991-1002
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    • 2004
  • Online game business has emerged as the most lucrative entertainment industry, with over 20 million platers. The popularity of online games can be attributed to the presence of numerous PC Bangs around the country, which have pushed online games into the mainstream culture while broadband internet services facilitated online game play. The age distribution of online game players is expanding and a variety of new games are under development to target certain age groups. While the online game market continues to expand, with many new online game publishers entering the market, relatively little is known about which factors are strategically important for successful development of online games. A conceptual framework is proposed, and a structural equation modeling, for Identifying the factors affecting the market success of online games, is developed. The concept of online game community, idea generation, systematic development strategy, flexible development process, utilizing demo-version, outsourcing, etc, are ail introduced into the model, as the independent variables affecting the success level of online games directly and indirectly. Based on data collected from questionnaire survey, the validity of the model has been tested and interesting conclusions have been developed concerning the relationships between these variables. Statistical results show that utilizing online game community and system atic development strategy is the key for successful online game development. Other interesting results concerning game development strategy are also provided. It is hoped that this result might provide the useful guidelines for developing the successful online game contents. With a better understanding of key success factors, online game developers should be able to make adjustments in their development and marketing plans, providing them with a sustainable advantage over their competition.

The Impact of Kitchen Employees' Perception of a Food Purchasing System on Non-Financial Performance in a Contract Food Service Company - Focused on Taegu.Gyeongbuk Area - (조리종사자의 식자재구매시스템 인지와 비재무적 성과의 영향 관계 - 대구.경북 위탁급식업체를 중심으로 -)

  • Jeong, Wook-Young;Oh, Young-Sub
    • Culinary science and hospitality research
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    • v.18 no.3
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    • pp.46-57
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    • 2012
  • This study aims to analyze how the perception of a food purchasing system affects non-financial performance and job satisfaction among the kitchen employees of contract foodservice companies in Taegu Gyeongbuk area. By a convenience method, 197 copies(85%) out of 230 copies of the questionnaire were used for analysis. For data processing, the SPSS WIN Version 14.0 statistical package program was used and the frequency analysis reliability analysis, factor analysis were conducted so the hypothesis was verified through the multiple regression analysis. The results are as follows: First, the perception of a food purchasing system affected job satisfaction as a whole, which was significant in food ingredients management factors of sub-hypothesis1-2. Second, the perception of a food purchasing system affected non-financial management performance, which was significant in food ingredients management factors of sub-hypothesis2-2, and food ingredients supply and demand factors of sub-hypothesis2-3. Third, job satisfaction affected non-financial management performance of a company as suggested by hypothesis 3. From these results, it was found that kitchen employees' perception of a food purchasing system can induce their positive attitude, which exerts positive effects on business performance.

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