• Korea Journal of Hospital Management
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• v.4 no.2
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• pp.85-105
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• 1999

The main purpose of this article is to analyze the managerial performance of small and medium-size hospitals that are specialized in certain areas of medical services. Data of 189 hospitals were obtained from the data file of Korea Institute of Health Services Management The items include general characteristics of the hospitals, fianancial reports, and utilization records. Degree of specialization is measured by concentration(Herfindahl) index, and the sample hospitals are accordingly classified into specialized and unspecialized groups, by means of cluster analysis. These groups are compared in terms of various measures of managerial performance, which include several profitability indices such as operating margin, return on assets(ROA), and return on equity(ROE). To examine the relationship between specialization and managerial performance, we estimate the regression model, where the profitability indices are used as the dependent variables and the concentration index as the independent variable, controlling for the hospital characteristics such as size, type and location. Also, we perform 'Du Pont' analysis, to investigate the basic elements that can explain the differences in profitability between specialized and unspecialized hospitals. Major findings are as follows: 1. Managerial performance is better for the specilized hospitals than the unspecilized, in all aspects of profitability(operating margin, ROA, ROE). 2. Regression analysis suggests that there is a positive, statistically significant relationship beween the degree of specialization(i.e. concentration) and hospital profitability. 3. Main reason for the higher profitability of specialized hospitals lies in lower expenses rather than higher revenue. 4. In particular, personnel and material expenses are significantly smaller for the specialized hospitals, and this result seems to stem from the efficiency of operating fewer lines of business.(some kind of 'economies of scale') 5. Specialized hospitals also have fewer employees compared with the unspecialized, especially in administrative departments, which implies their efficient personnel management.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.35 no.1
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• pp.243-272
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• 2024

This study was conducted with the purpose of providing suggestions for improvement through a comparison and analysis of the services of the U.S. National Library of Medicine, the world's largest medical library, and the National Center for Medical Information and Knowledge, Korea's national medical library. Core services that need to be improved are topic-specific services, community services, services by user type, educational services, technology, facility/space services, research support services, and marketing and public relations and cooperation services. Specialized libraries are also increasingly interested in topic-specific services and public services. Efficiency in access through services for each type of user is needed, and various types of educational services that do not limit the target audience are also needed. Marketing through AI, virtual reality, and technology, facility, and space services to support the disabled, research support services centered on research ethics, research grants, and programs, and collaborative services with domestic and international libraries, academic societies, institutions, and local communities in other related fields and publicity are also needed.

• Asia Marketing Journal
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• v.15 no.4
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• pp.213-222
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• 2014

MPC is a specialized CRM company providing one-stop service through contact centers and has built a No. 1 "MPC Brand" in the industry. Founded in 1991, MPC has expanded into CRM solutions and services by launching businesses with database marketing. On Dec. 12, 2005, MPC became listed as the first company in the CRM industry on KOSDAQ. Now, MPC reserves 2,932 seats nationwide. MPC provides inbound/outbound services through various channels, such as phone and e-mail, and analyzes operating results in various aspects to improve services and make suggestions. MPC offers specialized training based on analyses of customers' requirements. Also, MPC develops essential solutions for customer consulting and management. In this case, we describe how MPC succeeded in the Korean market and identify its key success factors. Also, we discuss the issues faced by contact centers and suggest solutions.

• Journal of the Korean Society for information Management
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• v.36 no.1
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• pp.247-267
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• 2019

There has been low use of local information services that public libraries provide, and most of those services are limited only through in-house reading or checkout. Motivated by these issues, the study has developed a mobile application (app, hereafter) entitled as LibPass (a combination of Library and Pass) to propose new local information services that reflect the information needs of users. Regarding the design of LibPass, contents of LibPass are composed of the characteristics of local resources so that users can easily search for information about local culture and tour resources through mobile app. That is, it aims to provide efficient information services on local resources by providing information on accommodations, outdoor programs, and specialized libraries, as well as introducing tour resources. Above all, the services are provided with a single card issued by the National Library of Korea and is convenient to use anywhere in the country. It not only secures reliability and currency by utilizing various contents developed by public institutions, but also provides functions to facilitate specialized services for the local information of libraries. Based on the previous research, the present study derives the factors of quality evaluation of mobile tour information services; it constructs objects of LibPass application by analyzing existing applications and develops the prototype based on logical entity relationship model. This model can contribute to the increased use of local information services and, promotes the public's positive perception of the libraries through user-friendly applications.

• Journal of Korean Library and Information Science Society
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• v.51 no.1
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• pp.43-70
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• 2020

In the context of accelerating the establishment of specialized libraries, this study aims to reestablish the entire system of specialized libraries scattered by Gimpo City as the Gimpo City Library has been in operation for 20 years. It aims to establish a specialized vision and strategy. In this study, the operational problems of the Gimpo library were discussed from three perspectives. First, there is a problem in selecting a special theme. Next is the problem of using specialized materials. Lastly, it is a matter of not operating the actual specialized program. Based on this analysis, three directions for the development of specialized topics were proposed. First, the selection of specialized topics based on local content and user needs. Second, it is necessary to prepare a plan to activate specialized services. Third, local specialty networks should be strengthened.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.3
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• pp.5-25
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• 2015

As the use and expectations toward the specialized library have increased, the importance of information services in special fields has become more emphasized than before. In this context, the role and functions of the museum libraries have been more highlighted as the museum has been more frequently used and become popular. In that, this study builds a theoretical background of the information services of national museum libraries, examines their webpages, and analyzes survey results conducted for national museum libraries. By so doing, this study intends to point out issues based upon the analysis and to suggest some recommendations for more effective information services of national museum libraries.

• Korean Institute of Interior Design Journal
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• v.14 no.4 s.51
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• pp.70-78
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• 2005

The considerable increase of the elderly with dementia is expected annually and when we think about the family members' and the patients' suffering, it could be painful. Above all things, it imposes heavy economic burdens on the family members that have patients who suffer from diseases of age like dementia or paralysis that caring them at home and also, it is not desirable for those old people in point of physical or environmental circumstances for medical care. Thus, it is needed urgently that the expansion of specified facilities and improvement of services for these old people. Under this present condition, it is the special feature that the subject of research is people/facilities that offer services, not the elderly with dementia-the main user of those facilities. Thus, it is the time that we need various accessing plans that can grasp the patiences' activities and specialties and solve these problems in view of designing interior space. So, I tried to make designs that manage the elderly with dementia effectively and adequate to run facilities with considerations on the state of domestic specialized long-term care facilities for the elderly with dementia and researched guiding principles on physical healing surroundings with analysis that focused on the patients' activities, especially.

• Journal of Korean Library and Information Science Society
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• v.42 no.4
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• pp.137-158
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• 2011

Recently, subject specialized service has been suggested as a solution to overcome a difficulty of library management and to meet the quickly changing needs of library users. Introduction of subject specialized service is raised to be introduced to special libraries and efficient management system is required. However, systematic study on the subject specialized service is very rare. This study investigates and analyzes how subject specialized service is operated in korean special libraries and how subject specialist librarians recognize them. In order to analyzes and investigate, 8 special libraries was selected to survey general management of subject specialized service, recruitment and training issues of subject specialist librarian, their duties and overall evaluation and problem of subject specialized service. Finally the study attempts to suggest development strategies in order to improve subject specialized service in special libraries.

• Journal of Korean Library and Information Science Society
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• v.52 no.3
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• pp.129-155
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• 2021

This study tried to suggest the revitalization plans for specialized libraries by referring to various issues regarding specialized libraries in the sense that the issue of specialized libraries can soon become an opportunity for the development of specialized libraries. Through literature analysis, problems and issues related to specialized libraries were derived, and the perception of librarians was investigated through surveys. The policy directions presented based on the results are as follows. First, the 'Library Development Plan' should strengthen the part related to the specialized library development plan. Second, topic maps for specialized libraries in Korea are needed.(Second, the topic map for specialized libraries in Korea is needed.) Third, it is also necessary to operate to configure multiple councils based on the distinction between the specialized library. Fourth, an analysis of the duties of specialized library librarians should be made. Fifth, professional information services that specialized libraries can perform need to be developed. Sixth, among the information resources owned by specialized libraries, it is necessary to find ways to establish and jointly utilize information resources that are valuable and shareable as national resources. Seventh, specialized libraries should allow every library to participate in library evaluation, and make improvement plans for specialized libraries based on the collected data. Eighth, it is also necessary to publish a collection of best practices for specialized libraries.

• Journal of Internet Computing and Services
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• v.25 no.1
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• pp.167-176
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• 2024

Chatbot services are used in various fields in connection with AI services. Security research on AI is also in its infancy, but research on practical security in the service implementation stage using it is more insufficient. This paper analyzes the security requirements for chatbot services linked to AI services. First, the paper analyzes the recently published papers and articles on AI security. A general implementation model is established by investigating chatbot services provided in the market. The implementation model includes five components including a chatbot management system and an AI engine Based on the established model, the protection assets and threats specialized in Chatbot services are summarized. Threats are organized around threats specialized in chatbot services through a survey of chatbot service managers in operation. Ten major threats were drawn. It derived the necessary security areas to cope with the organized threats and analyzed the necessary security requirements for each area. This will be used as a security evaluation criterion in the process of reviewing and improving the security level of chatbot service.