• 사회복지연구
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• 제47권1호
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• pp.123-149
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• 2016

본 연구의 목적은 주관적 건강상태 및 정신건강(우울), 그리고 건강정보이해력 및 정신건강정보이해력이 노인의 심리사회적 노화인식에 미치는 영향을 확인하고, 향후 이들의 노후에 주는 시사점을 찾는데 있다. 이를 위해서 한국연구재단의 인문사회역량강화 지원사업의 '연령주의 및 연령통합에 대한 조사' 자료를 활용하여 65세 이상 노인 400명을 추출하여 분석에 사용하였다. 연구결과 노인들의 심리사회적 노화인식은 부정적인 것으로 나타났으며, 정신건강변수인 우울이 높고, 건강정보이해력과 정신건강정보이해력이 다소 낮은 수준인 것으로 나타났다. 회귀분석결과 우울과 주관적 건강상태, 정신건강정보이해력이 심리사회적 노화인식에 영향을 미치는 요인으로 확인되었다. 그러나 건강정보이해력은 노인의 심리사회적 노화인식에 유의미한 영향을 미치지 못하는 것으로 나타났다. 이러한 연구의 결과를 바탕으로 노인의 긍정적인 심리사회적 노화인식을 증진시키기 위한 정책적 실천적 방안을 모색해 보았다.

• World Technopolis Review
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• 제8권2호
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• pp.120-134
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• 2019

The main objective of this study was to investigate the customer's satisfaction level with the digital relationship model of Banco do Brasil Exclusive Business Offices situated in Rio Grande do Sul. Banco do Brasil is one of the largest Brazilian and global financial institutions and conducted a restructuring customer's relationship model since 2015, creating new specific service structures for certain segments, among them exclusive offices. This research had a qualitative step with an internal documentary analysis about the company and a semi-structured interview with manager's offices, in order to check the strategy and the foundations of business model, as well as identify perceptions and the difficulties in implementing this new structure. The quantitative step held the findings about customer satisfaction level in relation to the quality of services provided by offices, through an electronic survey based on the Servqual Scale developed by Parasuraman et al. (1988), which measures the difference between customer's expectations and perception in five dimensions: tangibility, reliability, understanding, safety and empathy. The results shown that Banco do Brasil customers' are satisfied with services offered through the digital model and the new business structure, in which is offered a humanized service together with the best technology. It was found, also, that digital probably would not replace the physical world, but they complement one another. Digital offices and physical agencies will coexist, improving value proposition delivery and better customers experience, satisfy them and build their loyalty.

• 한국식생활문화학회지
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• 제20권5호
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• pp.538-547
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• 2005

Customer needs in food service industry is not only demanding high quality product(food), but also high quality service. Therefore, how to provide high quality service based on customers expectation, and how to design the service systems by food service industry or restaurants are important task. This study is service quality of Korean restaurant customers, it aims analyzes factors influences service quality of food service industry based on the perception of pork-belly specialty restaurants customers. It is expected that there is significant difference according to gender concerning level of satisfaction in service quality of food service industry as a result of analyzing the level of satisfaction for frequency of eating out relatively to the purpose of eating out, and researching the level of satisfaction for service quality of food service industry after visiting the restaurant. Based on such results, solutions that can cope with social, cultural and economical environment of food service industry are suggested. Selection of food service business, samples, and purpose of eating out, which are limits of this study, needs to be studied continuously in the future after diversifying and segmentation.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.413-420
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• 2021

The study aims to measures the service quality of Islamic banking in Malaysia from non-Malaysian customers' perspective based on the six different dimensions of the SERVQUAL model, namely, Shariah, assurance, reliability, tangibles, empathy and responsiveness. This study surveyed 100 non-Malaysian respondents from 25 different countries who have first-hand experience with Islamic banking services in Malaysia. The collected data were analysed by using the SPSS v23 for reliability analysis and descriptive statistics. The results indicates that customers' impressions of Islamic banks' service quality in Malaysia did not meet their standards. The independent variables, namely, compliance, assurance, reliability and empathy have positively affected customer satisfaction, while two dimensions, namely, tangibility and responsiveness does not significantly influence non-Malaysian customer satisfaction in the Islamic banking system in Malaysia. The findings of the study suggested that the Islamic banks should develop and obey the customer perception's policy by following customers' expectations and the results are also expected to include recommendations for improving the level of satisfaction of the Islamic banking system's foreign clients in Malaysia. Since this study was limited to Islamic banks in Malaysia, the findings may not be applicable to other traditional banks.

• Asian Journal of Business Environment
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• 제11권2호
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• pp.15-25
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• 2021

Purpose: Current research aimed at exploring whether group entitativity and satisfaction to becoming the member of group have positive effects on group identification, and whether group identification has positive effects on within-in-group domain consumption. This research focused on the mediation role of group identification in the effects of the group entitativity and the satisfaction to becoming the member of group on the within-in-group domain consumption. Research design, data, and methodology: We selected Shandong Province as our experimental target group and people living in Shandong province as our respondents. 316 questionnaire data were collected. The structural equation model in AMOS 26 were used to verify hypotheses. Results: First, group entitativity affected group identification positively. Second, satisfaction to becoming the member of group affected group identification positively. Third, group identification positively influenced on the within-in-group domain consumption. Fourth, the group identification played the full mediation roles in the effects of both the group entitativity and the satisfaction on the within-in-group domain consumption. Conclusions: marketers should highlight the group identification with their target group by stimulating the perception of the consumer's group entitativity and satisfied feelings about the group to induce the intent to purchase their brand as within-in-group domain consumption object.

• Safety and Health at Work
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• 제13권3호
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• pp.286-293
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• 2022

Background: The death rate of workers due to industrial accidents in South Korea (3.61 persons in 2017) is higher than the Organization for Economic Cooperation and Development average (2.43) and the fifth highest among Organization for Economic Cooperation and Development member countries. Although the pandemic of novel coronavirus (COVID-19) has changed, the socioeconomic aspects of Korean society, the number of Koreans suffering accidents and the number of deaths in 2020 have increased. It is necessary to take measures to prevent accidents and make comprehensive efforts to return to work. This study proposes research questions about the effect of workers' positive perception on whether to work after accidents and the impact of the experience of rehabilitation services on the return to work. Methods: This research performed a panel logistic regression analysis using data on workers' compensation insurance in Korea for two years (2018-2019). Results: This research finds that workers' positive perceptions of workability and life satisfaction contributed affirmatively to their re-employment. Several factors related to employment (e.g., work period, the number of job qualifications) also positively affect their return to work. However, the experience of rehabilitation services did not have a significant effect on re-employment. The variables of their health conditions (e.g., disability grade, feelings of health problems, age) negatively influenced their return to jobs. Conclusion: These results suggest the importance of workers' mental recovery and the need to innovate rehabilitation services for their employment. Positive thinking and self-rehabilitation could be critical for workers, parallel with social welfare policies.

• 한국주거학회논문집
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• 제28권3호
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• pp.35-43
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• 2017

This study purposes to examine direct effects of the physical environments and indirect effects of the satisfaction with life on the settlement consciousness of the aged, using the raw data of 2015 Busan Social Survey. The 5,324 cases were selected from the raw data of those more than 65 years old. The results were as following: (1) When age, spouse with/without, diseases with/without, length of residence, and number of communicating persons were controlled, the satisfaction with housing, the number of cultural facilities, and public transportation availability affected directly on the settlement consciousness of the aged, but the levels of the satisfaction with the number of parks were not directly correlated with it. (2) The satisfaction with housing and public transportation affected indirectly on the settlement consciousness through the satisfaction with life. That is, the satisfaction with life had mediating effects on the two variables. (3) The satisfaction with parks did not affect directly on the settlement consciousness, but it affected on the settlement consciousness through the satisfaction with life. That is, the satisfaction with life shows the complete mediating effects on the settlement consciousness. These results imply that the physical environments such as housing, cultural facilities, public transportation affect on the aged's settlement consciousness so that they should be age-friendly.

• 아동학회지
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• 제15권1호
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• pp.145-157
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• 1994

This research focused on the examination of a "Goodness of Fit" model with reference to the interaction effects of temperament and context. Two hundred forty 5th graders from urban and rural areas were administered the EAS (Emotionality, Activity, Sociability) and the Perceived Competence scales. The degree of satisfaction of mothers with their children's temperament was assessed for the context measure. Results of hierarchical multiple regression analyses showed that the interaction of children's emotion and mothers' satisfaction with children's emotion explained perceived social competence and general self-worth. This result supported the goodness of fit model. However, interaction effects were not found in children's perception of cognitive and physical competence. Also, children's activity and sociability showed strong main effects on perceived competence. It implies that activity and sociability should be applied to the personological model. The implication of the findings for following studies of goodness of fit model were discussed.

• 지역사회간호학회지
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• 제20권3호
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• pp.316-326
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• 2009

Purpose: The purpose of this study was to examine teenagers' Internet addiction and to find factors influencing it. Methods: Data were collected from 596 middle and high school students between June 1 and June 20, 2009 with a self-rating questionnaire. The data were processed with SPSS/WIN 12.0. Results: (1) 20.3% of the students were spending over three hours a day in Internet use. The percentages of mild and serious Internet addiction were 22.3 and 2.1, respectively. (2) The stronger Internet addiction was, the higher stress was and the lower social support was. There was a negative correlation between stress and social support (r=-.296, p<.01). There was also a positive correlation between Internet addiction and stress (r=.264, p<.01) while a negative correlation between Internet addiction and social support (r=-.127, p<.01). (3) Among the subjects' characteristics, sex, school and family type, frequency of processed food intake, average daily Internet use hour and sleeping hour, subjective health perception, and satisfaction level with parents and family made difference in the Internet addiction level. Conclusion: The result of this study will provide useful background data for the selection of target population, stress management and social support promotion programs to prevent teenagers' Internet addiction.

• 한국조경학회지
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• 제50권6호
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• pp.58-69
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• 2022

본 연구는 국내 정원박람회 개최 효과를 대상지별로 비교 분석함으로써 향후 정원박람회 개최를 위한 기초자료 제시를 목적으로 수행하였다. 2013 순천만국제정원박람회, 2015 서울정원박람회, 2022 고양국제꽃박람회 세 대상지의 만족도와 경제, 사회·문화, 환경·생태, 운영 측면에서 만족도에 영향을 미치는 요소들을 분석하였다. 연구의 결과 세 대상지 모두 만족도가 3.5 이상의 값으로 높게 나타났다. 특히 2013 순천만국제정원박람회의 만족도가 가장 높았으며, 2013 순천만국제정원박람회와 2015 서울정원박람회의 만족도에 차이가 있음으로 나타났다. 만족도의 정도에 차이가 있다는 것을 의미하는데, 지역 축제로서 2013 순천만국제정원박람회는 '순천만정원'이 국가정원 1호로 지정될 만큼 높은 위상을 얻었으며, 시민참여, 생태보전 등의 가치가 부합하여 경제, 사회·문화, 환경적 활성화를 꾀하였기 때문에 큰 만족도를 얻을 수 있었던 것으로 판단된다. 정원박람회별 만족도에 영향을 주는 인식 유형 비교의 결과 2013 순천만국제정원박람회와 2015 서울정원박람회는 네 가지 요인에 모두 영향을 미치고 있는 반면 2022 고양국제꽃박람회는 운영 측면이 만족도에 영향을 미치지 않는 것으로 분석되었다. 이는 고양국제꽃박람회가 이미 지역적으로 브랜드가 고착된 행사이기 때문인 것으로 보인다. 만족도에 영향을 미치는 인식 유형의 세부 요인을 분석한 결과 세 대상지 공통적으로 사회.문화적 요인의 문화행사 유치, 지역에 대한 자긍심과 애향심 향상, 자녀들의 교육에 도움이 된다는 것이다. 환경·생태적 요인에서는 교통 혼잡에 따른 생활 불편으로 분석되었다. 대상지의 만족도에 미치는 요인의 차이 비교 분석과도 의미를 같이 한다고 볼 수 있다. 사회·문화적, 환경·생태적 측면에서는 만족도에 미치는 영향의 차이가 없으나 경제와 운영 측면에서는 차이가 있다고 분석되었기 때문이다. 본 연구의 분석 결과를 바탕으로 정리하면, 향후 국내 정원박람회 개최 위해서는 지역의 특색에 맞는, 그리고 잠재된 가치가 있는 '환경', '생태'적 정원 소재를 적절하게 활용하여 생태적 가치를 살린 지속가능한 친환경적 관광자원 개발이 될 수 있도록 해야 할 것이다. 또한 개최 지역만의 차별화된 정체성 확립을 위한 문화·예술 프로그램을 계획하여 지역 박람회의 마케팅 수단으로 적절히 활용될 때에 그 가치가 더 돋보일 것이다. 지역민과의 소통을 통해 잘 계획된 지역축제는 도시브랜드 구축과 함께 도시 경쟁력을 확보하여 지역의 이미지 쇄신과 지역 커뮤니티 활성화에도 영향을 미칠 수 있으므로 지역주민들의 참여와 국가적 혹은 지방단체의 협력은 필수적이라 할 수 있다.