• Human Ecology Research
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• v.56 no.1
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• pp.15-32
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• 2018

This study analyzes difference in consumers' and front-line workers' perceptions on 'consumer complaint behavior with hateful intentions' though the Co-orientation Model in three dimensions. In addition, we seek to contribute to reducing the conflict between consumers and front-line workers in the service contact point by finding factors that affect the difference in perception between two parties. This study findings and implications are as follows. First, Taking a look at the mutual orientation between consumers and front-line workers, mutual perceptions have been found to match in agreement but with a significant difference in perceived agreement (congruence), which indicates that the internal perceptions of both consumers and front-line workers do not match. The findings confirm that consumers and front-line workers have different perspectives on consumer complaint behavior with hateful intentions and therefore raise a need for efforts and institutional devices for improvement. Second, the study has found that consumers' economic responsibility as part of their social responsibilities and front-line workers' perceptions on consumers' civic responsibility affect the perception difference between these two groups and suggest a need for educating consumers about economic responsibility. Meanwhile, unlike consumers, front-line workers view consumers' complaint behavior with hateful intentions from an ethical point of view, raising a need for a transition of perspectives on complaint behavior with hateful intentions.

• Journal of Information Processing Systems
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• v.17 no.5
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• pp.1020-1033
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• 2021

Nowadays, online or mobile social network services (SNS) are very popular and widely spread in our society and daily lives to instantly share, disseminate, and search information. In particular, SNS such as YouTube, Flickr, Facebook, and Amazon allow users to upload billions of images or videos and also provide a number of multimedia information to users. Information retrieval in multimedia-rich SNS is very useful but challenging task. Content-based media retrieval (CBMR) is the process of obtaining the relevant image or video objects for a given query from a collection of information sources. However, CBMR suffers from the dimensionality curse due to inherent high dimensionality features of media data. This paper investigates the effectiveness of the kernel trick in CBMR, specifically, the kernel principal component analysis (KPCA) for dimensionality reduction. KPCA is a nonlinear extension of linear principal component analysis (LPCA) to discovering nonlinear embeddings using the kernel trick. The fundamental idea of KPCA is mapping the input data into a highdimensional feature space through a nonlinear kernel function and then computing the principal components on that mapped space. This paper investigates the potential of KPCA in CBMR for feature extraction or dimensionality reduction. Using the Gaussian kernel in our experiments, we compute the principal components of an image dataset in the transformed space and then we use them as new feature dimensions for the image dataset. Moreover, KPCA can be applied to other many domains including CBMR, where LPCA has been used to extract features and where the nonlinear extension would be effective. Our results from extensive experiments demonstrate that the potential of KPCA is very encouraging compared with LPCA in CBMR.

• Korean Journal of Family Social Work
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• no.58
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• pp.151-179
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• 2017

The purpose of this study was to evaluate the communication enhancement program through Social Network Service(SNS) of older adults in the community. This program was mainly designed for improving self-efficacy of older adults and enhancing their communication in the community by using SNS. This program was composed of several sub-programs; understanding the value of communication, meeting with SNS users, SNS education and practice, having activities with SNS, promoting SNS, holding public rehearsals and starting ceremony, and having off-line meeting. This study applied analytical framework based on logic model of systems theory, collected data from the subject group, and evaluated the sub-programs on dimensions of process and outcome. The results showed that this program has an effect on improving self-efficacy through participating SNS activities, enhancing communication through boosting SNS, creating new culture for older adults, and changing attitudes between generations. Based on these results, the practical guidelines for expanding the communication enhancement program through SNS, leading by older adults in the community, were suggested.

• Korean Journal of Culture and Social Issue
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• v.25 no.3
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• pp.203-229
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• 2019

The purpose of this study was to identify the factors that constitute masculine norms of masculine in Korean society. The definition of masculinity was to conform to the male-dominated standard formed socially and culturally. The results of in-depth interviews with 20 male participants were used for a concept mapping analysis to explore the configural representations of Korean masculine norms. After extracting the key sentences related to masculine norms, the participants sorted the 55 key sentences based on similarities and assessed the importance, which was then analyzed with multidimensional scaling method and cluster analysis. The result showed two dimensions, one representing social-personal domain and the other implying dominance-support domain as well as six clusters of caregiver, leadership, emotion suppression, job ability and organizational social adaptation, Expects the masculine abilities, power and control. Finally, the implications of this study, limitations, and the suggestions for future research were discussed.

• Information Systems Review
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• v.18 no.3
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• pp.31-50
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• 2016

This study investigates the impact of social-face sensitivity of smartphones on the adoption of iPhone in China. Social-face sensitivity is divided into three dimensions, namely, other-directed sensitivity, self-directed sensitivity, and formality-directed sensitivity. We surveyed 218 university students in China through an online survey site. The results showed that formality-directed and other-directed sensitivity have significant impacts on iPhone preferences. Self-directed sensitivity was not significant. We investigated two moderate variables, namely, financial ability and brand sensitivity. Both variables showed significantly moderate impacts on the intention to purchase iPhone. The impact of social-face sensitivity on iPhone preferences implies that the iPhone has dual characteristics to the Chinese, namely, as utility and luxury goods. This finding offers managerial implications for Apple and other mobile service companies in terms of production and marketing strategies.

• The KIPS Transactions:PartB
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• v.19B no.3
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• pp.155-164
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• 2012

This study aims to identify the multidimensional variables and sub-variables and study their relative weight in music recommender systems when maximizing the rating function R. To undertake the task, a optimization formula and variables for a research model were derived from the review of prior works on recommender systems, which were then used to establish the research model for an empirical test. With the research model and the actual log data of real customers obtained from an on line music provider in Korea, multiple regression analysis was conducted to induce the optimal correlation of variables in the multidimensional model. The results showed that the correlation value against the rating function R for Items was highest, followed by Social Relations, Users and Contexts. Among sub-variables, popular music from Social Relations, genre, latest music and favourite artist from Items were high in the correlation with the rating function R. Meantime, the derived multidimensional recommender systems revealed that in a comparative analysis, it outperformed two dimensions(Users, Items) and three dimensions(Users, Items and Contexts, or Users, items and Social Relations) based recommender systems in terms of adjusted $R^2$ and the correlation of all variables against the values of the rating function R.

• Journal of Consumption Culture
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• v.15 no.4
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• pp.101-121
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• 2012

In this study we postulated that the trust plays an essential mediating role in the relationship between the corporate social responsibility activities and corporate evaluation and product evaluation. In addition, we examined the perception difference to the Korean-Chinese consumers in these relations. A model integrating four types of CSR activities(economic, legal, ethical, and philanthropic), three dimensions of trust(integrity trust, expertise trust, social benevolence trust), and the corporate evaluation, product evaluation was tested using data of 400 consumers. The results of the data analysis showed that the economic responsibility and ethical responsibility had a significant influence on the integrity trust, expertise trust and benevolence trust in the case of the Korean consumers. But, in the Chinese consumers, the economic responsibility positively influenced on the expertise trust and benevolence trust. The legal esponsibility had a significant impact on the integrity trust and benevolence trust in the case of both Korean consumers and Chinese consumers. Also, ethical responsibility positively influenced on the integrity trust and benevolence trust in the case of Chinese consumers. Finally, philanthropic responsibility had not significant influence on the expertise trust in case of both Korean consumers and Chinese consumers. The results of this study will help corporations to understand the relative importance among the four responsibilities and to make decisions in allocating their resources.

• Management & Information Systems Review
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• v.34 no.5
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• pp.295-312
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• 2015

Companies are recently emphasizing social capital that is formed by the network and trust among organization members to secure continuous competitive edge. Social capital induces the members' adaptation and immersion through the interactions with multidimensional factors within an organization, and contributes to increasing an organization's performance by causing cooperative behaviors as a passage of communications and participation. This study analyzed the influence of social capital and organizational support recognition formed in an organization on the turnover intention, and examined the moderating effect of organizational support recognition in the relationship between social capital and turnover intention. To achieve the purpose, this research conducted a survey on small and medium sized manufacturing companies in Busan and Gyeongnam and performed an empirical analysis using hierarchical regression analysis. According to the empirical analysis, the structural and relational dimensions of social capital had a negative (-) influence on the turnover intention. Especially, the relational dimension had a huge influence on the turnover intention, showing that it is important to form trust among an organization's members through their interactions. Second, organizational support recognition also had a negative (-) influence on the turnover intention, demonstrating that attention and complete support at an organizational dimension were needed for individual members. Third, organizational support recognition appeared to mediate the relationship between social capital and the turnover intention. The higher the organizational support recognition was, the lower the negative (-) influence of the relational dimension of social capital on the turnover intention was. Based on these results, this paper discussed the theoretical and practical implications of this research as well as future assignments.

• 한국사회정책
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• v.23 no.1
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• pp.61-93
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• 2016

This research aims to analyze the role of social care services after the unification, assuming that the unification would occur in 2020 in a peaceful manner. While much has been discussed about the unification in recent years inside or outside academia, most of discussion tends to focus on political and economic dimensions. Also, social policy studies on North Korean defectors have increased, but few pay attention to social policy strategies after the possible unification. In this context, this study explores various explicit and implicit roles of social care services and possible strategies after the unification. As research methodology, it employs one of the scenario methods, 'TAIDA', for projecting and simulating uncertain future. In so doing, first, it reviews South and North Korean socio-economic experiences during last two decades as feedback and German unification experiences as feedforward. In addition, it utilizes a expert survey. Based on the reviews together with the survey result, it discusses various influences of social care services after the unification and draws policy implications. This research aruges that social care services could have profound effects on the stability of socio-economic conditions after the unification.

• Korean Journal of Culture and Social Issue
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• v.11 no.2
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• pp.1-29
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• 2005

This research examined the effect of social anxiety on psychological adaptation. Higher the social anxiety, higher in neurotism & worry but lower in Psychological Well-Being and Satisfaction with Life. Among the sub-factors of social anxiety, negative adaptation was significantly predicted by personal anxiety. However positive adaption were predicted by personal anxiety, fairness anxiety and future anxiety. Among the sub-dimensions of social anxiety, negative and positive adaptation were significantly predicted only by anticipatory anxiety. And there were significant positive correlations between social anxiety and aggressive/give-up response. Particularly, personal anxiety was the predictor of aggressive response, but safe anxiety and political anxiety were the predictors of give-up response. The dimension predicted the aggressive/give-up response was anticipatory anxiety dimension. Finally, respondents used problem solving stress coping strategy most. But the respondents whose social anxiety level especially safe anxiety and political anxiety were high used wishful thinking strategy. Moreover higher the reactive anxiety level, more frequently used the avoidance coping strategy.