• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.67-78
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• 2023

Purpose: The purpose of this study is to investigate the COVID-19 pandemic-driven effect changes of quality factors on customer satisfaction in Korean Police Civil Affairs Service. Methods: This study fitted a regression model to the data collected by Korean National Police Agency from 2019 (before COVID-19 pandemic) to 2020 (during COVID-19 pandemic). In order to simultaneously estimate the effects of major seven quality factors on customer satisfaction for 'before the pandemic' and for 'during the pandemic', the regression model included not only customer satisfaction as the dependent variable, but also the fourteen independent variables consisting of the seven quality factors and their seven interaction terms. The interaction terms were defined by multiplying each quality factor by a dummy variable indicating either before or during the pandemic. Therefore, the coefficient estimates of the interaction terms indicate the changes of their corresponding quality factor effects on customer satisfaction between before and during the pandemic. The double bootstrap method was applied to test the significance of coefficient estimates. Results: Both before and during the pandemic, all quality factors had positive effects on customer satisfaction. However, these effects changed differently from before to during the pandemic: (increased) supportability, sincerity, and convenience; (decreased) integrity, professionalism, and fairness; (unchanged) promptness. Conclusion: This study found that the pandemic caused significant effect changes of quality factors on customer satisfaction in Korean Police Civil Affairs Service. This finding suggests the necessity of carefully monitoring such effect changes to effectively and efficiently improve customer satisfaction. This study also identified that from before to during the pandemic, supportability, sincerity, and convenience become more important and hence, need to be better managed.

• Proceedings of the Korean Society of Surveying, Geodesy, Photogrammetry, and Cartography Conference
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• 2003.10a
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• pp.117-122
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• 2003

VRML is a implementation language which can express the characteristic of the object as it is. There is not many research to concern how it must combine close range Photogrametry and VRML up to now. The purpose of this research are to study how we apply VRML to the data to be acquired by close range photogrammetry and to evaluate the practicality of VRML for 3D image restitution of facilities. We used VRML and implemented the facilities with a 3D image. A research product VRML knew we ate the application very at a sincerity expression of the facilities.

• Proceedings of the KSR Conference
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• 2011.10a
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• pp.2225-2234
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• 2011

According to Railway Safety Act, Korea Transportation Safety Authority (KOTSA) has been entrusted with 'Integrated Railway Safety Audit (IRSA) and has implemented the safety audit to the Railway operation agencies such as Korea Railway (KORAIL) and the Railway facility management organization such as the Korea Rail Network Authority (KR Network). The target of IRSA is to establish the effective rail safety management system and to raise the safety level of the Railway operation and facility agencies by checking synthetically their performance of safety duties with sincerity according to the Railway Safety Act. Even though newly introduced IRSA is conducted smoothly, it is necessary to study the methodology and criteria of the state's safety audit system. The purpose of this paper is to improve the efficiency of IRSA by the comparative research between IRSA and other similar safety audit system and to establish the consecutive improvement concept of IRSA. Second purpose is to confirm the effectiveness of IRSA by the analysis of the relationship between audit results and the safety level of the rail operation agencies.

• Korean Journal of Community Nutrition
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• v.4 no.3
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• pp.431-440
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• 1999

This study was mainly done by factors analyzing to find out the structure and the dimension of the results of a previous study; analyzing the school and hospital dietitians'human attributes needed for successful job performance(Song 1998). The results were as follows: 1) Through factor analysis, the 12 knowledge items were categorized into 4 groups ; ‘basic knowledge of food and nutrition’, ‘knowledge of clinical nutrition and diet therapy’, ‘knowledge of medial science’, and ‘knowledge from experience and common sense’. These 4 knowledge factors were more frequently used and importantly recognized by hospital dietians compared with school dietitians. 2) The 38 skill and ability items were categorized into 7 groups ; ‘ability of program development and research’, ‘ability of counseling and nutrition education’, ‘ability of production control and facility management’, ‘ability to use computer’, ‘ability to cooperate with others’, ‘ability to manage consignment marketing’, and ‘ability of managing situations and informations’. Different skills and abilities were required for each group. 3) The 11 personality items were categorized as 3 groups ; ‘respoinsibility and sincerity’, ‘positive personality’, and ‘affirmative and inquisitive personality’.

• Journal of the Korean Society of Industry Convergence
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• v.12 no.3
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• pp.121-128
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• 2009

This study is for getting sacrificial service, discussing process of sacrificial rituals and understanding the composition of space in Dong-gok Jaesa. For these things, we're arranged for exact blueprint through actual survey and analyzed the architectural features. Dong-gok Jaesa has features which show centripetal space organization with strong closing sparsely. This is intended for sincerity during ritual which is processed without obstruction. This is a mixed form which is unified both straight dwelling and Jung Dang Hyeop Sil type. And this is for all functions which is necessary for Jaesa architecture in only one building. And this is used with organizing technique for space utility with connection of compartments and various enlargement and partition. Through these things, even though it is not a big Jaesa, it shows that this is Korea traditional composition of space technique according to several purposes.

• Culinary science and hospitality research
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• v.11 no.1
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• pp.105-118
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• 2005

The research is on the satisfaction of the students in culinary academy education which provides basic information about the operation of an efficient private culinary school, training qualified cooks. In this research, it is found that four factors which influenced on satisfaction about private culinary schools: service, environment, operation, advertisement. Students choose private culinary schools considering educational contents, sincerity and kindness of staffs, location and tuition fees. This kind of studies should go on for the private culinary academy to have efficient education environment and for educators and staff members in the private culinary academy to feel pride as an educator who takes charge in social education.

• Culinary science and hospitality research
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• v.13 no.2
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• pp.110-122
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• 2007

The purpose of this study was to evaluate the effects of perceived value on the satisfaction and revisit intention of green tea farm visitors. The sample was obtained during the three month period from May 19th, 2006 to May 21st, 2006, and out of 800 copies of questionnaire, 597 copies responded with sincerity were analyzed. First, the perceived value of visitors in green tea farms seemed to have effective relations with satisfaction. Second, the perceived value of visitors in green tea farms seemed to have effective relations with revisit intention. Empirical evidence is obtained for both regional economy and industry and the development of tourism products. Specially, findings from this study suggest that perceived value are strong predictors of revisit intention to green tea farms in Hadong-gun. Several implications for the research result and actual application practices are discussed.

• Journal of Families and Better Life
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• v.17 no.4
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• pp.15-30
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• 1999

This paper aims to accomplish the work of finding and recreating factors of evelasting wedding view through studying literatures($\ulcorner$Ka-ryae$\lrcorner$.$\ulcorner$Ka-ryae-jip-ram$\lrcorner$.$\ulcorner$Sa-ryae-pyun-ram$\lrcorner$) of customary proprieties of a family The results of this study are as follows: The norm and meanings of wedding by way of education appear self-cultivation sincerity and carefulness ancestor worship morality of husband and wife filial duty to parents and parents-in-law rank and order simplicity. From this study on wedding view the efforts to accomlish the work of finding and recreating the factors everlasting inheriting value which would not be changed by social changes have to be made from now on.

• Proceedings of the KIEE Conference
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• 2000.07b
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• pp.778-780
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• 2000

Due to the long time operation of the thermal power plant boiler. the load redistribution of the sling rods is occurred. To enlarge the sincerity of the boiler. measuring and adjusting the actual load of the sung rods is required. The original targets were reached from the 1-year-study. Survey related to the load distribution system for the boiler, systematic design of the hydraulic unit and hydro cylinder, detailed design of the hydraulic unit and hydro cylinder.

• Journal of the Korean Society of Clothing and Textiles
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• v.26 no.7
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• pp.946-957
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• 2002

Amicable brand relationships between consumers and brands are connected with consumers' positive attitude and strong attachment to the brands; therefore, it is necessary to examine the factors which affect consumers in forming brand relationships. Through theoretical review, two variables, brand association and brand communication, were manifested as important factors in building brand relationships. The purposes of this study were to identify the different types of brand association, and to examine the influence of brand association and brand communication on brand relationships. The survey which focused on ten casual wear brands and 739 young female students was conducted from August 20 to September 12, 2000. Spss 8.0 was used for factor analysis and regression analysis. Brand association was further delineated into brand value association and brand personality association and each variable consisted of several factors. Both performance value and emotional value among brand value association factors and both pride and sincerity among brand personality association factors showed goons influence on building brand relationship. Brand communication showed significant influence on brand relationship directly and indirectly.