• Journal of Korea Trade
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• 제25권5호
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• pp.19-38
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• 2021

Purpose - This study aims to verify the direct causal relationship between cost competitiveness and global network competitiveness, which are the tangible service quality factors determined by the shipping company, which in turn affect the shipper's customer satisfaction. Additionally, we empirically investigate the intangible, related service qualities determined by shipping companies, such as operational competitiveness and customer relationship quality, and how these then positively affect customer satisfaction through the formation of trust. Therefore, we examine the mediating effect of trust formation among different contractors for shipping services. Design/methodology - In order to examine the shipping company's tangible and intangible service-qualities perceived by the shipper on customer satisfaction and the process of trust formation between contractors, we collected valid data from 114 respondents out of 200 distributed questionnaires. The respondents consisted of domestic freight forwarders who engage with domestic and international shipping and logistics agencies. Descriptive statistics, confirmatory factor analysis, reliability, convergent and discriminant validities, common method bias, and PLS-SEM (partial least square-structural equation model) were analyzed using the program STATA 16. Findings - The findings of this study are as follows. First, our results showed that all hypotheses assumed in this study had statistically significant supporting evidence. Second, it was found that the mediating effect of trust was significant in affecting the quality of intangible service- qualities for customer satisfaction. Third, through supplementary analysis, we found that the global network competitiveness of domestic shipping companies will increase in importance in the future. In conclusion, the theoretical and practical implications of these findings are presented. Originality/value - This study reaffirmed the traditional causal relationship between customer satisfaction and tangible service quality. Additionally, we also contribute to the literature on the understanding of the causal relationship between trust formation and customer satisfaction through intangible interactions from a long-term perspective.

• 해운물류연구
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• 제25권3호
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• pp.775-800
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• 2009

본 연구는 『해운물류연구』제51호부터 제60호까지 게재 논문의 연구동향을 분석한 것이다. 항만경제/관리 및 물류관리/운영 두 분야에 관한 연구가 가장 많았으며 연구자는 대부분 교수이고 교수/업계와의 공동 연구가 늘어났다. 연구방법은 수리/계량분석과 설문조사방법이 전체에서 57.5%를 차지하고, 문헌고찰에 의한 연구는 계속 줄어들고 있다. 영문 논문의 수는 지난 번 분석에 비해 다소 줄어든 양상을 보이고 있다. 참고문헌의 인용 수는 평균수구(泅邭)4.4편이고, 『해운물류연구』의 피 인용건수는 평균수(泅)1.7편으로 지난 번 분석에 비해 높게 나왔다.

• 한국항만경제학회지
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• 제17권2호
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• pp.167-182
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• 2001

The government of Busan Metropolitan City conducted the "Survey on Shipping and Port Logistics Companies in Busan" between May and December, 2000. This was the first comprehensive survey of Busan Port conducted from the perspective of regional & industrial economics. The objective of the survey was to find out the level of influence of the shipping and port logistics industry on the regional economy of Busan, and to obtain base data for use in establishing an actual promotion program. The survey acquired information about human and physical resources, management conditions and consciousness of the industry, In addition, the study analyzed the survey data. The results of the analysis showed a method of creating added value in support of the marketing activities of the companies, and indicated methods of achieving systematic and sustainable promotion. The government of Busan City shall develop an e-Logistics infrastructure which can deliver a synopsis and intelligent information to people and companies in the industry by the end of this year. The information system would be of great help for people who may not be familiar with Busan's port and shipping industry, particularly international shipping companies. This will result in an Increase of trade and exchange in the shipping and port logistics industry, resulting in the generation of increased added value within the near future.

• 한국항해항만학회지
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• 제38권3호
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• pp.307-315
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• 2014

This paper aims to empirically examine how shipping companies can effectively acquire knowledge from their strategic alliance partners. This paper adopts cooperative network embeddedness mechanism, such as network density and tie closeness, as a channel through which to acquire more knowledge for shipping participants within a strategic alliance network. This study also examines the moderating role of competition between alliance partners in reinforcing the effectiveness of the cooperative relationships on the knowledge acquisition. Based on the literature, hypotheses to predict the aforementioned associations between cooperative network embeddedness and knowledge acquisition and the moderating role of competition in facilitating that association are established. A quantitative research method using survey data conducted in the Korean shipping industry was employed in order to empirically test the presented hypotheses. The results show that if players in a shipping alliance network are embedded in a dense network and have close relationships with their alliance partners, this helps to facilitate a greater degree of knowledge acquisition from the partners; and the impact of network density on the knowledge acquisition would be intensified with the higher level of competition between shipping companies.

• 한국항해항만학회지
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• 제38권3호
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• pp.261-268
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• 2014

한 중 항로는 우리나라와 중국 간 해운협정을 통해 안정적인 해운시장으로 자리매김하고 있으며, 특히 한 중 카페리 운송시장은 이러한 환경에서 세계 최대의 시장으로 성장하였다. 하지만 시장의 급격한 성장은 수급불균형 현상을 발생시킬 가능성이 있고 치열한 경쟁을 야기시킬 수 있다. 따라서 본 연구는 한 중 카페리 선사의 서비스 요인 중요도를 제시하여 경쟁력 강화를 모색하는 것을 연구의 목적으로 하였다. 먼저 선행연구 및 델타이법을 통해 한 중 카페리 선사의 서비스 요인을 선정하였다. 다음으로 퍼지분석을 통해 각 요인들의 중요도를 평가하였다. 그 결과 한 중 카페리 선사와 이를 이용하는 화주들은 하역의 신속성, 통관의 신속성, 운송의 정시성을 가장 중요한 요인으로 선정하였다. 반면에 저렴한 운송운임, 운항속도, 내륙 연계운송, 선원 및 육상인력의 전문성에 대해서는 두 집단 간의 중요도 인식에 차이를 보였다. 결과적으로 본 연구에서는 화물의 신속한 운송을 위해 한국과 중국 간 통관 문제 및 피견인 트레일러 상호 주행 등의 협력이 조속히 이루어져야 할 것을 시사점으로 제시하였다.

• 한국항해항만학회지
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• 제34권7호
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• pp.595-601
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• 2010

This paper aims to diagnose the strategy execution ability and to provide corresponding measures for Korean oceanic shipping companies. The analysis method is the t-test between importance awareness and Corresponding ability for strategy execution diagnosis index(XPP). According to the diagnosed results, the strategy development is unsatisfactory because the strategy implemented does not adhere to concurrent environmental change. Moreover, the execution of the strategy is also unsatisfactory. Therefore, an evaluation shows that there is a need for a SWOT analysis using BSC, an organization structure to strengthen the strategy execution ability and the support from the market condition analysis prediction center.

• Journal of Advanced Research in Ocean Engineering
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• 제4권4호
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• pp.204-216
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• 2018

A ship repeatedly face free surface under rough sea conditions owing to relative motion with wave encounter. The impact pressure is transferred to the hull structure and causes structural damage. In this study, the bow flare slamming load of a container ship is estimated using computations fluid dynamics (CFD) and prescript formula according to various classifications. It is found that the bow flare slamming load calculated by the formulas of the common structural rule and ABS tends to be similar to the CFD results.

• Journal of Electrical Engineering and Technology
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• 제8권4호
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• pp.737-743
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• 2013

The small-scaled onsite generators such as photovoltaic power, wind power, biomass and fuel cell belong to decarbonization techniques. In general, these generators tend to be connected to utility systems, and they are called distributed generations (DGs) compared with conventional centralized power plants. However, DGs may impact on stabilization of utility systems, which gets utility into trouble. In order to reduce utility's burdens (e.g., investment for facilities reinforcement) and accelerate DG introduction, the advanced operation algorithms under the existing utility systems are urgently needed. This paper presents the advanced voltage regulation method in power systems since the sending voltage of voltage regulators has been played a decisive role restricting maximum installable DG capacity (MaxC_DG). For the proposed voltage regulation method, the difference from existing voltage regulation method is explained and the detailed concept is introduced in this paper. MaxC_DG estimation through case studies based on Korean model network verifies the superiority of the proposed method.

• 무역학회지
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• 제45권6호
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• pp.99-112
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• 2020

It is no exaggeration to say that today's world economy is dependent on international trade, which is the result of inter-state transactions. As the vast majority of international goods transport is transported by international shipping, interest in the seaborne transport field is natural in international and trade studies. In particular, in the case of international shipping, as it is the basis of typical international transportation, changes in international shipping due to the innovation of technology may have an effect on international trade norms. In this study, as a result of evaluating port preference in a hypothetical scenario by using the Design of Experiments method, bunkering as well as port service, which is traditionally important, was identified as a major competitive factor of future ports. It has been revealed that, above all, the port to respond to the future is the continued importance of port services and the supply of ship fuel. Therefore, port authorities are providing implications that LNG bunkering infrastructure suitable for international environmental regulations is important.

• 한국항해항만학회지
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• 제32권3호
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• pp.185-192
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• 2008

본 논문의 목적은 국적외항선사들이 불확실한 국내외 해운환경변화에 적절히 대처할 수 있는 성과개선전략을 구축하는 데 있다. 이러한 목적을 위해 첫째로, 외항선사이 직면하고 있는 환경에 대처하여 성과를 개선할 수 있는 변수를 BSC의 네 관점에서 추출하여 이들 간의 관련성여부를 구조방정식 모형에 의해 분석하였다. 분석결과에 의하면, 학습 성장관점은 내부프로세스에 영향을 미치고 이는 다시 운항서비스를 제공하는 고객관점에 영향을 미치어 신규항로개발에 의한 물동량 창출, 재무적 안성성유지 및 항로수익성 제고 등의 재무적 관점요인에 영향을 미치는 것으로 인식되고 있다. 이러한 분석결과는 학습 성장관점, 내부프로세스관점 및 고객 관점과 같은 비계량적이고 비재무적변수가 외항선사의 성과개선에 기여하는 중요변수임을 시사하는 것으로 이에 대한 체계적인 관리가 필요하다.