• KSII Transactions on Internet and Information Systems (TIIS)
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• 제5권12호
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• pp.2294-2314
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• 2011

The key issue in providing fast and reliable access on cloud services is the effective management of resources in a cloud system. However, the high variation in cloud service access rates affects the system performance considerably when there are no default routines to handle this type of occurrence. Adaptive techniques are used in resource management to support robust systems and maintain well-balanced loads within the servers. This paper presents an adaptive resource management for cloud systems which supports the integration of intelligent methods to promote quality of service (QoS) in provisioning of cloud services. A technique of dynamically assigning cloud services to a group of cloud servers is proposed for the adaptive resource management. Initially, cloud services are collected based on the excess cloud services load and then these are deployed to the assigned cloud servers. The assignment function uses the proposed proportional ordering which efficiently assigns cloud services based on its resource consumption. The difference in resource consumption rate in all nodes is analyzed periodically which decides the execution of service assignment. Performance evaluation showed that the proposed dynamic service assignment (DSA) performed best in throughput performance compared to other resource allocation algorithms.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2008년도 추계 공동 국제학술대회
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Asia pacific journal of information systems
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• 제23권2호
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• pp.21-39
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• 2013

As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.

• Journal of Electrical Engineering and Technology
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• 제1권4호
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• pp.435-447
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• 2006

This paper presents an application of the parallel Adaptive Evolutionary Algorithm (AEA) to search an optimal solution of the service restoration in electric power distribution systems, which is a discrete optimization problem. The main objective of service restoration is, when a fault or overload occurs, to restore as much load as possible by transferring the de-energized load in the out of service area via network reconfiguration to the appropriate adjacent feeders at minimum operational cost without violating operating constraints. This problem has many constraints and it is very difficult to find the optimal solution because of its numerous local minima. In this investigation, a parallel AEA was developed for the service restoration of the distribution systems. In parallel AEA, a genetic algorithm (GA) and an evolution strategy (ES) in an adaptive manner are used in order to combine the merits of two different evolutionary algorithms: the global search capability of the GA and the local search capability of the ES. In the reproduction procedure, proportions of the population by GA and ES are adaptively modulated according to the fitness. After AEA operations, the best solutions of AEA processors are transferred to the neighboring processors. For parallel computing, a PC cluster system consisting of 8 PCs was developed. Each PC employs the 2 GHz Pentium IV CPU and is connected with others through switch based fast Ethernet. To show the validity of the proposed method, the developed algorithm has been tested with a practical distribution system in Korea. From the simulation results, the proposed method found the optimal service restoration strategy. The obtained results were the same as that of the explicit exhaustive search method. Also, it is found that the proposed algorithm is efficient and robust for service restoration of distribution systems in terms of solution quality, speedup, efficiency, and computation time.

• 한국위성정보통신학회논문지
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• 제8권4호
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• pp.58-63
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• 2013

무선통신 시스템 간의 주파수 간섭은 시스템의 성능을 감소시키거나 운용을 제한할 수 있으므로 신규 시스템의 도입 이전에 기존 시스템들과의 주파수 양립성 평가가 반드시 수행되어야 한다. 본 논문에서는 1.6 GHz 대역 무선항행위성업무 시스템의 인접대역에서 신규 이동통신업무 시스템을 운용하기 위한 양립성 평가 알고리즘을 제시하였으며, 동일 지역 내에서 운용되는 이동통신업무시스템과 무선항행위성업무 시스템 상호 간의 최소결합손실 (Minimum Coupling Loss; MCL) 분석 결과로부터 두 시스템 간의 주파수 공유를 위한 조건을 도출하였다.

• 한국ITS학회 논문지
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• 제9권4호
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• pp.13-21
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• 2010

대부분의 교통 관리 시스템은 웹을 통한 교통정보 제공 기능을 포함하고 있으며, 지도를 기반으로 교통정보를 표출하는 방식을 채택하고 있다. 일반적으로 지도 기반의 시스템을 구현할 때에는 지리정보시스템(GIS)을 이용하는 것이 효율적이다. 하지만 많은 교통 정보 제공 시스템은 어도비 플래시 등의 그래픽/애니메이션 전문 소프트웨어를 위한 별도의 전자지도를 이용하고 있어서, 전자 지도의 변경에 유연하게 대처하기 어렵다. 본 논문에서는 이러한 문제점을 해결한 GIS 기반의 교통정보 제공 시스템을 제안한다. 제안하는 시스템은 교통정보 제공 클라이언트에서 지도 출력 엔진과 지도 데이터를 분리하고, 지도 데이터는 출력에 적합한 형태로 실시간 변환하여 전송함으로써 GIS 상에서 구축된 전자지도를 교통정보 제공 시스템에서 효율적으로 이용할 수 있도록 한다.

• 경영과정보연구
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• 제28권1호
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• pp.1-24
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• 2009

전자상거래시장의 급격한 성장과 글로벌 소싱의 확대는 택배서비스산업 발전의 동인이 되어왔으며, 기존의 선도업체는 물론 다국적 물류기업의 국내 택배서비스시장 진출 확대로 그 경쟁이 점차 가열되고 있다. 따라서 국내 택배서비스산업에 속한 기업들의 경쟁력 제고가 절실한 시점이다. 국내 택배서비스산업에 관한 이전의 연구들 대부분은 서비스 전략적 탐색, 정책적 제언, 사용자 만족에 관한 것으로 최근 택배서비스에서 정보시스템이 차지하는 비중을 실질적으로 다루지 못하였다. 이에 본 연구에서는 택배서비스 제공업체들을 대상으로 수행한 사례연구를 통해 택배정보시스템을 조사, 비교 및 분석하여 경쟁력 제고를 위한 전략적 대안을 제시하고자 하였다. 이를 위해 첫째, 국내외 택배서비스산업 현황 및 경쟁력 제고에 관한 문헌을 탐구하고 둘째, 택배서비스시장을 선도하는 국내 4개 업체 실무자를 대상으로 수행한 인터뷰를 통해 획득된 데이터를 근거로 정보시스템을 분석하였으며 셋째, 택배서비스 경쟁력 제고를 위해 개선되어야 주요요인을 도출하고 정보시스템 발전방향을 제시하였다. 연구결과, 차별화된 택배서비스 제공을 통해 경쟁력을 제고시키기 위해서는 정보시스템을 도구로 다음과 같은 실천이 필요함을 확인하였다. 첫째, 정보시스템의 응용대상을 내부통제위주의 프로세스에서 고객접점중심으로 이동시켜 고객서비스를 강화하고 둘째, 운송차량의 이동경로 중복 및 회귀 등으로 발생하는 물류비용을 최소화하기 위해 RFID와 같은 정보기술을 이용하여 최적화된 라우팅시스템을 개발하며 셋째, 정보시스템을 활용한 신규서비스를 발굴하는 것이다.

• 한국정보기술응용학회:학술대회논문집
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• 한국정보기술응용학회 2005년도 6th 2005 International Conference on Computers, Communications and System
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• pp.1-6
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• 2005

The purpose of this paper is to propose a novel modeling approach called Services Ecosystem that applies the concept of ecosystems in ecology to Service-Oriented Software Development and Integration. For this purpose, an ecological system for software systems is proposed for the emerging Service-Oriented Computing paradigm, describing how participants interact with each other within their environments. Three emerging concepts, Service-Oriented Programming, Software Factories, and Service Grid, are employed to explain biotic and abiotic environments. Based upon the Services Ecosystem model, we demonstrate Services Ecosystem Model transformations by using a case example. The Services Ecosystem model is a novel approach for envisioning the Service-Oriented Computing paradigm in terms of an ecosystem in which the roles/perspectives of each participant and their relationships/interactions to environments are clearly described with a holistic view.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 2007년도 추계학술대회 및 정기총회
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• pp.273-287
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• 2007

The mobile Internet (M-Internet) service is a form of subscription-based information Systems (IS) services in which usage continuance is essential for the eventual success of the service providers. However, previous research on IS continuance has focused mainly on the technology user aspects despite the fact that the user plays a dual role of being a technology user and service consumer in many IS usage contexts. This study thus aims to examine IS continuance based on the theoretical foundation of dedication-based and constraint-based customer relationship development in the context of M-Internet service. Four customer relationship development factors (satisfaction, perceived value, familiarity, and switching costs) are identified and tested on how they affect continuance intention from a survey conducted on M-Internet service users. Then, the results of this study are discussed along with its limitations and implications.

• 한국정보시스템학회:학술대회논문집
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• 한국정보시스템학회 1997년도 춘계학술대회논문집 지역정보단지 조성과정보기술의 활용
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• pp.271-285
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• 1997

This paper address the issues of satisfaction factors to measure the service quality in computer communication service users. In order to develope a satisfaction factors' model, we study appropriate quality factors of the service through the focus group interviews with service users, and surveys the quality levels that users have felt in services. It also analyzes the relationship between the user's quality level and the quality factors by the statistical analyses. Based on the optimal regression model, we suggest an appropriate satisfaction model in PC communication service areas. That model shows that most users are interested in the fare for use. Use-fare factor is the most powerful one to the satisfaction model. Second one is usefulness, next is correctness. But connect-status factor is the only negative one. Most users think that its factor is in the way of fluent communication. So to keep the competitiveness in the PC communication service, the sixth negative factor should be modified as soon as possible.