• Title/Summary/Keyword: service process

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Patient experience and recommendation intention at specialty hospitals (전문병원 입원환자의 환자경험 및 추천의향)

  • Ji Eun Kim;Myung-ll Hahm;Kyounga Lee
    • Korea Journal of Hospital Management
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    • v.28 no.2
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    • pp.21-31
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    • 2023
  • Purposes: Patient experience is a tool to evaluate the process and results of medical services provided by medical institutions from the patient's point of view. Patient satisfaction surveys are a meaningful and essential source of information for improving quality in healthcare organizations. This study aims to provide basic data for improving the quality of medical service that patients can feel by analyzing the recommendation intention and satisfaction of inpatients in specialty hospitals. Methodology: The subjects of this study were 879 inpatients in 28 specialty hospitals in 14 designated fields. We conducted a telephone survey with a structured questionnaire on the satisfaction and recommendation intention for specialty hospitals. Findings: In inpatients, hospital satisfaction was higher in nursing care services and hospital satisfaction was low in physicians care services. The overall patient satisfaction score was 91.4(SD=11.9) out of 100, and the intention of recommendation was 92.0(SD=14.1) out of 100. The factors affecting patient experience were designated fields, sex, age, residential area, monthly household income, and perceived health status. Practical Implications: This study confirmed the high level of patient satisfaction and recommendation intention among inpatients of specialty hospitals. Patient satisfaction can be of great value to healthcare providers in recognizing and improving the quality of care, as well as predicting patients' willingness to revisit medical institutions. This study can be used to improve the quality of hospital care services in specialty hospitals rather than general and tertiary general hospitals.

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Design and Implentation of Body Fat Percentage Analysis Model using K-means and CNN (K-means와 CNN을 활용한 체지방율 분석 모델 설계 및 구현)

  • Lee, Taejun;Park, Chanmyeong;Kim, Changsu;Jung, Heokyung
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2021.10a
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    • pp.329-331
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    • 2021
  • Recently, as various cases of using deep learning in the health-care field are increasing, functions such as electrocardiogram examination and body composition analysis through wearable device can be provided to provide rational decision-making and a process tailored to the individual. In order to utilize deep learning, it it most important to secure refined data, and this data is being made through human intervention or unsupervised learning. In this paper, we propose a model that conducts unsupervised learning by clusters according to gender and age using human body data such as chest and waist circumferences, which are easy to measure, and classifies them with CNN. For data, the 7th human body data provided by Korean Agency for Technology and Standards was used. Through this, it it thought that it can be applied to various application cases such as personalized body shape management service and obesity analysis.

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Analysis of the Impact of Host Resource Exhaustion Attacks in a Container Environment (컨테이너 환경에서의 호스트 자원 고갈 공격 영향 분석)

  • Jun-hee Lee;Jae-hyun Nam;Jin-woo Kim
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.33 no.1
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    • pp.87-97
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    • 2023
  • Containers are an emerging virtualization technology that can build an isolated environment more lightweight and faster than existing virtual machines. For that reason, many organizations have recently adopted them for their services. Yet, the container architecture has also exposed many security problems since all containers share the same OS kernel. In this work, we focus on the fact that an attacker can abuse host resources to make them unavailable to benign containers-also known as host resource exhaustion attacks. Then, we analyze the impact of host resource exhaustion attacks through real attack scenarios exhausting critical host resources, such as CPU, memory, disk space, process ID, and sockets in Docker, the most popular container platform. We propose five attack scenarios performed in several different host environments and container images. The result shows that three of them put other containers in denial of service.

A Study on Next Generation OPAC's Interface and Function (차세대 OPAC의 인터페이스와 기능에 관한 연구)

  • Gu, Jung-Eok;Kwak, Seung-Jin
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.18 no.2
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    • pp.61-88
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    • 2007
  • The purpose of this study is to provide an actual basic data and helps for arranging the next generation OPAC's interface and function through improving the existing OPAC's interface and improvement in the domestic library. In this study, factors to be importantly considered for improving the OPAC's interface and function were examined based on the preceding studies on OPAC concept & development process, user's library use style, user use style of OPAC, and recognition on library's crisis, and actual condition investigation result. Also, the case analysis on the existing OPAC's interface and function was focused on the search window, search item, search method, alignment function, search result display and search result feedback. Also, the search interface and search function of the next generation OPAC which is provided by the recently-developed domestic and foreign library utilization, and the detailed case were analyzed in the aspect of Library 2.0 service. Finally, the measures for improving the existing OPAC's interface and function in domestic library were suggested.

A Study on the Description of Archival Datasets (데이터세트 기록물의 기술요소에 관한 연구)

  • Kim, Po-Ok;Yun, Soo-Young
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.18 no.2
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    • pp.39-59
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    • 2007
  • With the rapid spread of the practice of collecting and treating data by using a data base system, it's increasingly more critical to approach data sets in the same manner as general records in the collection, evaluation, preservation, and utilization process. Despite the importance, however, the interest level in data sets in Korea's records management is very low. In order to suggest basic items to regard data sets as records and manage them systematically, this study examined the descriptive elements of data set records. descriptive elements of data set records were suggested by comparing and analyzing those ones adopted by the agencies that regarded data sets as records and provided the concerned service as well as the descriptive rules of electronic records set by the advanced nations in records management based on the descriptive areas of ISAD(G).

Constituents Analysis of Guidelines for Public Library Space (공공도서관 공간운영을 위한 기준 도출에 관한 연구)

  • Kim, Sun-Ae
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.19 no.2
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    • pp.85-105
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    • 2008
  • The purpose of this study is to provide guidelines and recommendations on the process of planning and designing library space and it also reflects on developments which should be considered when planning new library space. The methodology of estimating library space needs of IFLA, a guide for public library building in New South Wales of Australia, and the recommendations for academic libraries in French were analysed. The results given throughout theses guidelines and recommendations are able to develop the guide for public library space in Korea. The guide suggested defines six broad types of library space; collection area, readers and library users, library staff, conference, meeting and cultural space, mechanical and support services, additional services areas. It is import to remember however that each library building and the service it provides is unique and should reflect the needs and aspiration of its community.

The Effects of The Relationship between Communication, Trust and Organizational Culture on Corporate Competitiveness (의사소통, 신뢰 및 조직문화간의 관계가 기업 경쟁력에 미치는 효과)

  • Jinhee Kim
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.2
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    • pp.51-56
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    • 2023
  • This paper analyzes the relationship between organizational development culture, intra-organizational trust, and communication and their influence on corporate competitiveness. The research model is composed that development culture has a positive effect on trust and communication, and that trust and communication have a positive effect on corporate competitiveness. The data for the analysis were integrated at the company level (510 companies) and used the data of 9,053 employees collected in the 1st survey of the Human Capital Company Panel(HCCP II) of the Korea Research Institute for Vocational Education and Training(KRIVET). For corporate competitiveness, responses to 10 factors for internal process capability and customer service capability were used. The structural equation model was employed to analyze the research model. As a result of the analysis, development culture had a positive effect on organizational trust and communication. And trust and communication were found to have a positively effect on corporate competitiveness. In the indirect effect analysis through bootstrapping, the development culture did not show indirect effects through trust and communication, so only direct effects between development culture, trust and communication, and corporate competitiveness could be confirmed.

The Influence of Professional YouTuber's Reputation on Viewer Loyalty and Subscription Intention : Focused on Moderating Effect of YouTuber Authenticity (전문 유튜버의 평판이 충성도 및 구독의도에 미치는 영향 -유튜버 진정성의 조절효과를 중심으로-)

  • Eun Chang-Ik
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.3
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    • pp.221-237
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    • 2023
  • This study was conducted as part of a phased study aimed at closely examining the mutual ecosystem between creators and viewers through paying attention to the personal media environment that is in the center of rapid changes in the media industry and particularly exploring the areas of activity of the single-person or minority media creators who lead the mobile media environment that could be accessed, viewed and produced anywhere. In particular, this study aimed to not only pay attention to the situation in which the potential to expand professional YouTuber areas encounters the changing desire and demand of content service users who continue to become more evolved as time passes, but also examine the influence of the reputation of professional YouTubers on users' loyalty and subscription intention, examine the moderating effect of sincerity on the relationship between YouTubers and users, and demonstrate such relationship formation process based on concrete data. In the conclusion section, implications that can be drawn from the study results and suggestions for further studies in the future were proposed.

Study on Utilization of Jewelry 3D Modeling in E-commerce Marketing - Focusing on Metaverse Platform (주얼리 3D 모델링의 이커머스 마케팅 활용연구 - 메타버스 플랫폼을 중심으로)

  • Hye-Rim Kang
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.2
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    • pp.581-587
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    • 2023
  • During the global pandemic period, The world has created a new paradigm using digital technology, aligning one direction with the highest value of life and survival. Untact has changed from a convenience value to an essential value with quarantine and sanitation. And the industry process has shifted from face-to-face to non-face-to-face. The platform formed an community in a virtual space, and companies started a new service based on presence. For a sense of reality, information is expressed and stored from 2D centered on images to 3D multifaceted. Companies are marketing using 3D modeling, focusing on augmented reality, virtual world, and mirror world of Metaverses. The purpose of this study is to analyze the current status and examples of 3D modeling in the E-commerce environment of domestic and foreign jewelry brands in this era of change, and present ways to use 3D modeling in jewelry industries.

A Study on Vitalization Plans for the Publishing Culture and Industry with a Book Vending Machine at Convenience Stores (편의점 도서자판기를 활용한 출판문화산업 활성화 방안 연구)

  • Lee, Yusin;Ahn, Kyu-Seo
    • The Journal of the Korea Contents Association
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    • v.22 no.5
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    • pp.247-260
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    • 2022
  • This paper investigates plans to expand distribution channels for books by installing a book vending machine at convenience stories for the vitalization of the publishing culture and industry. After establishing the meaning of convenience stories and the concept of a book vending machine, the researcher identified a need for the installation and management of a book vending machine at convenience stories. This plan will promote fairness and transparency in book sales through the convenience store system and push forward outsourcing between the publishing industry and the convenience store industry, the expansion of omnichannel service for consumers, and experiential values for clients to increase their customer satisfaction. The composition of the book vending machine will take the smart library form for its management with a universal design applied to a kiosk program. In the study, the researcher schematized this process and conducted a survey with 310 adults to search for practical management plans for a book vending machine. In the future, more research on the diversification of sales and distribution channels for publications such as the installation of a book vending machine at convenience stores will hopefully contribute to the growing amount of reading per capita and promotion of a reading environment for people according to the vitalization of the publishing culture and industry.