• The Journal of the Convergence on Culture Technology
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• v.5 no.2
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• pp.257-261
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• 2019

Service user satisfaction in the community service is also an important factor that leads to the improvement of the quality of the social service and the self - reliance of the service provider. The purpose of this paper is to examine the satisfaction factors affecting service continuity intentions in community service users, and provide direction and demand forecast information to improve user satisfaction and service satisfaction. In this study, the reliability test was conducted to check the reliability of each measurement tool and descriptive statistics and frequency analysis were conducted to identify the general characteristics of the study subjects. Logistic regression analysis was conducted to determine the effect of user satisfaction factors on service continuity. As a result of this study, it was confirmed that service user satisfaction in the community service is an important factor for improving the quality of social services and for the independence of service providers.

• Journal of the Korea Society of Computer and Information
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• v.13 no.3
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• pp.225-236
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• 2008

This study is to evaluate the influence of relationship marketing and identify empirically the important factors which affect relationship continuity between multimodal transport operators and shippers. The empirical findings of this research are, MTO's marketing activity factors which consist of customers' contact intensity, relationship-oriented factors, positively affects relationship continuity such as revisit intention and word-of-mouth communication. As a result, relationship marketing activities are essential to the market strategy of MTO for continuous and stable growth. Also, on condition of transactional types, On-line transaction has an effect of customer switching, but there is no different effect in case of service type. Accordingly, international MTO in domestic need to develop various relationship marketing programs such as a special program for enhancing the continuity, an event for long-term customers and training program should be implemented and enforced to elevate qualify of the service encounter.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.23 no.4
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• pp.121-126
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• 2023

As service utilization for IT technologies such as artificial intelligence, big data, and IOT has recently increased, cloud computing has been introduced to efficiently manage vast amounts of data and IT infrastructure resources that process them to provide stable and reliable information services while streamlining infrastructure costs. Efforts for this are ongoing. This thesis compares and analyzes the operation results before and after cloud adoption in terms of system failures for 426 systems at 360 branches nationwide in cloud systems of companies operating a total of 1,750 cloud systems. As a result of the analysis, the number of failures and failure types , service downtime, etc., the introduction of the cloud yielded significant results in securing service continuity. Through this result, it is expected to provide meaningful implications to companies expecting to secure service continuity by adopting the cloud.

• Journal of the Korea Society of Computer and Information
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• v.20 no.6
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• pp.29-35
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• 2015

The heterogeneous LTE (Long Term Evolution)-Advanced networks comprising a macrocell and femtocells can provide an efficient solution not only to extend macrocell coverage but also to deal with packet traffics increasing explosively within macrocells. An efficient resource management scheme is necessary to maintain the QoS (Quality of Service) of mobile multimedia services because the LTE-Advanced system should support not only voice but also mobile applications such as data, image and video. This paper proposes a resource management scheme to guarantee QoS continuity of multimedia services and to maximize the resource utilization in OFDMA (Orthogonal Frequency Division Multiple Access) based LTE-Advanced systems. This scheme divides the resources into several service blocks and allocates those resources based on the competition between macrocell and femtocell. Simulation results show that it provides better performances than the conventional one in respect of handover failure rate and blocking rate.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.5
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• pp.1067-1072
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• 2014

As the service continuity of mobile multimedia service is affected by packet loss and delay, the efficient handover control is essentially required. This paper proposes a handover admission control scheme to satisfy service continuity of mobile multimedia services in LTE-Advanced System. In this method, based on context information of mobile terminal and base station changes, the sequence diagrams between the function modules for controlling new sessions and ISHO sessions are proposed. Simulation is done for performance analysis with the measure of transmission delay and packet loss rate.

• Proceedings of the IEEK Conference
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• 2009.05a
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• pp.402-404
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• 2009

The development of health information technology enables people to access, view and acquire personal health record. But still, there have been a number of obstacles such as the absence of the standard to realize the ideal Personal Health Record(PHR) system. In this study, we proposed the service model that serves periodic Health Record Summary which is made by a medical specialist to people who are in the busy lives. Healthcare data from EMR in a hospital including people generate themselves at home is sent to a physician to make a medical opinion, and then it is changed into Health Level 7 Continuity of Care Document(CCD) format for interoperability. After a physician writes his opinion about patient's health condition, it will send to people by email. People who receive the health record summary data by email can save them into a USB device to view own PHR and medical comments of a physician through a computer. It will help people managing their own health condition with an opinion of a medical specialist.

• Korea Journal of Hospital Management
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• v.9 no.3
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• pp.1-17
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• 2004

This study is aimed to assess the general population's attitude toward the continuity of medical care and its related factors. Self administered questionnaire was performed on the 1,120 office workers in the C city, Gang-won province. The questionnaire included the attitude of the continuity of medical institute, the intention of medical service use on a given case, and the variables of the related factors. 58.8% of the total respondents agreed to sustaining treatment without changing medical institutes; on the other hand, 41.2% showed negative attitude. In case that a patient would gain a recommendation of a surgery, hospitalization, or a specific examination, the total respondents' 84.9%, 61.8%, and 50.8% of each recommended situation said that they would visit another doctor and gain a diagnosis. As a result of multiple logistic analysis of determinant factor on continuity, reliability of doctors was statistically significant factor. In order to reduce wastefully used medical resources and offer well-qualified medical service, a system of second opinion among peer group or beforehand agreement could be possibly adopted. In addition, improving the image and reliability of a doctor could be an important factor to make better the behavior of medical service shopping; therefore, an effort to improve the relationship between a doctor and a patient, and restore the reliability of doctors should be paralleled.

• Journal of Service Research and Studies
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• v.9 no.2
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• pp.31-40
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• 2019

In this paper, we have studied the improvement of operational control for the enhancement of business continuity of information system becoming more important with the development of information technology such as big data, Iot, and artificial intelligence. The operational management and audit guidance of the current information system, which is coming in the fourth industrial age, where various services, data and industries are converged, is based on the existing general information system pattern and needs to be improved. The provision of services at fixed times is linked to the survival of enterprises and countries and serves as a key element. Therefore, it is necessary to study the application of optimized check items of the operation audits to minimize the service interruption damage of the information system and to provide the stable service in terms of business continuity management. To accomplish this, the check items presented in the operational control of the information system were derived by combining the PDCA step contents and 8 resource requirements provided in ISO 22301. From the point of view of increasing the business continuity according to the derivation criteria of the inspection items, the operational inspection check items were derived by exemplifying the improved check items and review items of the information system operation audit and the products to be checked during the operational audit. The check items were divided into management audit improvement check items for service continuity management, and operational audit improvement check items for performance and availability management. The average score of the IT professionals' survey on the suitability of the proposed checklist was 4.63, which was concluded to be appropriate.

• Computers and Concrete
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• v.14 no.2
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• pp.109-125
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• 2014

The force transfer mechanism in positive moment continuity details for prestressed concrete girder bridges is investigated in this paper using a three-dimensional detailed finite element model. Positive moment reinforcement in the form of hairpin bars as recommended by the National Cooperative Highway Research Program Report No 519 is incorporated in the model. The cold construction joint that develops at the interface between girder ends and continuity diaphragms is also simulated via contact elements. The model is then subjected to the positive moment and corresponding shear forces that would develop over the service life of the bridge. The stress distribution in the continuity diaphragm and the axial force distribution in the hairpin bars are presented. It was found that due to the asymmetric configuration of the hairpin bars, asymmetric stress distribution develops at the continuity diaphragm, which can be exacerbated by other asymmetric factors such as skewed bridge configurations. It was also observed that when the joint is subjected to a positive moment, the tensile force is transferred from the girder end to the continuity diaphragm only through the hairpin bars due to the lack of contact between the both members at the construction joint. As a result, the stress distribution at girder ends was found to be concentrated around the hairpin bars influence area, rather than be resisted by the entire girder composite section. Finally, the results are used to develop an approach for estimating the cracking moment capacity at girder ends based on a proposed effective moment of inertia.

• Journal of the Korea Society of Computer and Information
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• v.10 no.5 s.37
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• pp.151-160
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• 2005

High availability and business continuity in the mission critical enterprise environment have been a matter of primary concern. It is desirable to implement replicated servers, duplicated devices and disaster recovery sites so that these issues are accomplished. When that happens, web browser's users may be accessed web server through a specific Uniform Resource Locator. A critical issue arises if web browser's users recklessly change the URL and access into other site. In this case, data integrity between duplicated sites may not be guaranteed. In this paper, we introduce the method of integrating the technologies of user authentication, certificate authority and business continuity and Propose the design and implementation of intelligent service access management.