• 제목/요약/키워드: service company characteristic

검색결과 54건 처리시간 0.025초

인터넷 기반 건설업의 통합 조달 시스템 구축방안에 관한 기초 연구 (A Basic Study of the Model for Integrated Procurement System in Construction using Internet)

  • 이택운
    • 한국산업융합학회 논문집
    • /
    • 제5권4호
    • /
    • pp.339-346
    • /
    • 2002
  • As characteristic of construction industries, the Issues of construction management have been pointed out because of time and space limit among construction project participants (owner, supervisor, builder, experiment specialty institute, specialty construction company, material supplier and equipment supplier). To improve these issues, procurement system has been introduced by using internet and intranet. Procurement system that was developed by some of large construction companies was considered only internal supply on closed system method. They also restricted to article supply as supply concept. In this paper, we suggest a plan to establish integrated construction procurement system that expands to the article, service and construction work supplies by utilizing the bi-directional and real-time contact system and presents related following research program.

  • PDF

마케팅 믹스를 활용한 패밀리레스토랑의 홈페이지 분석에 관한 연구 (A Study on Homepage Analysis of Family Restaurant thorough Marketing Mix)

  • 진양호;전진화
    • 한국조리학회지
    • /
    • 제9권2호
    • /
    • pp.44-63
    • /
    • 2003
  • This study is about internet marketing of family restaurant through marketing mix and we found out the way which can make to activate by means of analysis of family restaurant's homepage. This study was done as following precedure. First, we've compared between characteristic was based on contents distinctive quality of family restaurant's homepage through the marketing mix. And in the next step, we've compared and ana lysed homepage of family restaurant which was chosed by the internet surfing. In the last, we evaluate strategy of marketing mix which is going well in the each field of business and then research of the way can improve internet-marketing. We draw the findings which is seperated by goods, price, promotion, distribution, other service according to marketing constituents. As a result of study, it is found that each company has given much more weight on some part in internet marketing's field of activity. In general, they put an emphasis on activity of goods and promotion. On the other hands they don't consider prices and delivery to be important compared with other parts. One of the most important things about internet-marketing is that fast and exact feedback and community makes each firm to be able to help to communicate with customer. It's like off-line-restaurant make use of free-coupon and an anniversary service.

  • PDF

클라우드 컴퓨팅 환경을 위한 침입탐지시스템 특징 분석 (Study on Intrusion Detection System under Cloud Computing Environment)

  • 양환석;이병천;유승재
    • 융합보안논문지
    • /
    • 제12권3호
    • /
    • pp.59-65
    • /
    • 2012
  • IT와 네트워크 기술의 발전으로 새롭게 소개된 클라우드 컴퓨팅은 개인의 인터넷 환경뿐만 아니라 기업들의 서비스 환경에도 많은 변화를 가져다주었다. 특히 저렴한 비용으로 IT 자원을 빌려 쓸 수 있고, 인프라를 구축할 필요가 없으며, 가상화를 이용한 다양한 컴퓨팅 환경을 제공받을 수 있는 것은 클라우드 컴퓨팅 환경이 인기를 얻을 수밖에 없는 이유이기도 하다. 이러한 클라우드 컴퓨팅에서는 다양한 접속 방법과 서비스 제공 범위가 넓어지고 있는 것과 비례하여 공격 위협의 범위 또한 넓어지고 있다. 따라서 악의적인 의도를 갖는 다양한 공격으로부터 자원을 보호해 줄 수 있는 침입탐지시스템이 반드시 필요하다. 본 논문에서는 자원의 공유와 가상화가 갖는 특성으로 인해 침입이 발생하였을 때 다른 컴퓨팅 환경에 비해 그 피해가 매우 큰 클라우드 컴퓨팅 환경에서 침입탐지시스템이 가져야할 특징에 대하여 분석하였다.

고객 간 관계 네트워크가 조직성과에 미치는 영향: 페이스북 기업 팬페이지를 중심으로 (Effects of Customers' Relationship Networks on Organizational Performance: Focusing on Facebook Fan Page)

  • 전수현;곽기영
    • 지능정보연구
    • /
    • 제22권2호
    • /
    • pp.57-79
    • /
    • 2016
  • 최근 소셜 네트워크 서비스는 소비자와의 관계 마케팅 확산 및 확장을 위한 중요한 채널로 인식되며 많은 관심을 받고 있다. 기업이 온라인 환경에서 성공하기 위해서는 기업과 고객 사이의 관계 구축뿐만 아니라 고객들 간의 관계에 초점을 맞출 필요가 있다. 본 연구에서는 페이스북 팬 페이지에 참여하는 사용자들 사이의 네트워크를 분석하여 기업의 비즈니스 성과에 고객 간 네트워크의 구조적 특성이 미치는 영향을 실증적으로 분석하였다. 이를 위해 네트워크 데이터는 코스피 상장 기업 가운데 페이스북 팬 페이지에 100개 이상의 게시글을 올린 54개 기업으로부터 수집하였으며, 수집된 네트워크 데이터는 각 사용자를 노드로 하고 동일한 마케팅 활동에 대해 참여한 사용자간의 관계를 링크로 한 원모드 비방향 이진 네트워크(one-mode undirected binary network)이다. 본 연구에서는 이러한 네트워크 데이터를 핸들링하여 사용자들 간의 활동 관계를 분석할 수 있는 네트워크 지표(밀도, 글로벌 클러스터링 계수, 최단거리평균, 직경)를 도출하였으며, 이러한 고객 간 네트워크의 구조적 특징을 파악할 수 있는 지표와 기업의 과거실적(순이익), 그리고 미래 예측성과(토빈의 Q) 간의 관계를 분석하였다. 본 연구는 학문적 관점에서 소셜 미디어 채널을 비즈니스 관점에서 연구하려는 연구자들에게 소셜네트워크분석 방법을 통한 새로운 접근법을 제시한다. 실무적인 관점에서 본 연구는 소셜미디어를 통해 마케팅 활동을 수행하려는 기업의 관리자들에게 네트워크의 지표를 이용한 지능형 마케팅 서비스를 수행할 수 있는 토대를 제공할 것으로 기대한다.

커피전문점 소비자의 사이드메뉴 선택 시 중요도와 만족도 연구 (A Study on the Importance and Satisfaction of Consumers in Selecting a Side Dish at a Coffee Shop)

  • 김애영;이수정;고성희
    • 한국식품조리과학회지
    • /
    • 제29권2호
    • /
    • pp.169-175
    • /
    • 2013
  • The purpose of this study was to provide the basic information necessary to efficiently run a coffee shop. It comparatively analyzes the relative importance and satisfaction of side menu selection characteristics through analyses on customer importance-satisfaction when selecting a side menu as well as their usage behavior of the side menu at coffee shops. According to reason price the analysis result on the differences in the coffee shop side menu importance and satisfaction, there was a difference because the importance of selecting a side menu was higher for the attributes of taste, health, packing & appearance, economics and personnel service compared to satisfaction among which the price of a side menu was found to be the top priority for improvement. The significance of coffee shop side menu for the respondents prior to usage as well as their satisfaction after usage was evaluated in order to comparatively analyze the relative importance and achievement of each characteristic through the IPA. The result indicated that the variables positioned in the Concentrate Here area (II) were related to economic feasibility such as reasonable price, appropriate price of set menu, telecommunication company affiliated service and coupon usage and point accumulation. As for the Keep up the Good Work area (I), there were many variables regarding personnel service including taste of side menu, blending with coffee, clean packing, clean packaging, staff's side menu knowledge, staff's quick response, staff's politeness and staff's sincere response. As for the variables in the Low Priority area (III), health variables on health such as nutritional value, eco-friendly food materials and calories were observed.

내부마케팅 요인이 조직의 기술혁신과 지각된 서비스 품질에 미치는 영향 (Impact of Internal Marketing Factors on Technological Innovation and Perceived Service Quality in Telecommunications)

  • 정갑진;황희중;송인암
    • 유통과학연구
    • /
    • 제13권6호
    • /
    • pp.87-96
    • /
    • 2015
  • Purpose - Several domestic telecommunication companies have made a considerable effort to continuously grow and survive, and they have strived to thrive in the midst of mature market competition. To overcome this challenging situation and to grow continuously, while still meeting customer needs that are becoming more diverse and complicated with the passage of time, extensive support for internal marketing is essential. Without such internal support, companies face serious limitations and market roadblocks. The communication industry is a high-level service industry and a basic communications industry characteristic is its significant dependence on the employees delivering the services. Therefore, entrepreneurs in the information/communications industry, as well as existing competitors, should look to satisfy external customers through critical investment in internal customers (employees). Therefore, it is important for research to examine how internal factors influence technology innovation and service quality, which are the key drivers for companies that are seeking leading market positions. Research design, data, and methodology - The purpose of this study is to analyze the relationship of technology innovation and perceived service quality with the internal marketing factors in the communication industry and to offer suitable and effective internal marketing suggestions. The independent variables of this study are internal communication, education and training, the support of the executives, reward systems, and empowerment. The dependent variables are technology innovation and perceived service quality. Utilizing these, this paper studies the influence of internal marketing factors on technology innovation and perceived service quality. Results - The study results revealed the following. First, the identified internal marketing factors have a positive effect on technology innovation. Among the five internal marketing factors, three had a significant effect on product innovation, empowerment, the support of executives, and education and training, in this order. Second, the internal marketing factors also had a positive effect on the process innovation of technology innovation. The marketing factors, the support of executives, empowerment, internal communication, and education and training, in this order, significantly affect process innovation. Third, technology innovation had a positive effect on perceived service quality. All of the five service quality factors, namely, tangibles, reliability, assurance, responsibility, and empathy, in this order, significantly affect product innovation. Additionally, tangibles, reliability, responsibility, empathy, and assurance, in this order, significantly affect process innovation. Fourth, product and process innovation significantly affect tangibles and reliability in technology innovation. To enhance tangibles and reliability, process innovation should first be enhanced. Fifth, product and process innovation significantly affect responsibility and empathy in technology innovation. To enhance the responsibility and empathy, process innovation should first be enhanced. Sixth, product and process innovation significantly affect assurance in technology innovation. To enhance the assurance, product innovation should first be enhanced. Conclusions - According to the results, a company's internal marketing factors have a positive and significant effect on technology innovation and, further, product and process innovation have a positive and significant effect on the perceived serviced quality.

조리종사자의 직무인지도에 따른 특성요인 연구 (A Research on Duty-Cognition Degrees of Cookery Employees)

  • 김기영;경영일
    • 한국조리학회지
    • /
    • 제9권1호
    • /
    • pp.22-38
    • /
    • 2003
  • This study divided all cooking-related employees into hotel organization and family restaurant organization, and analyzed the present duties´ characteristics along with an analysis on population statistics. Also, the study examined each employee´s recognition degree of his/her duty in each group and investigated which knowledge and skill they thought as important parts for their developing ability and attaining duties in the future. The collected data tell the followings; with respect to the characteristics of the employees´ duties, the characteristics of hotel employees were different from those of family restaurant employees; in case of hotel employees, the characteristic items recognized at a high level were the importance of duty, independence, self-reliance, the knowledge degree, career, controlling-ship, and development-ship. On the contrary, in case of family restaurant employees, the highly recognized items were complexity of duty, stagnation-ship, and human relationship. Generally, it was clear that family restaurant employees showed more complaints than hotel employees did in the section of recognition degree on the present duties. The imperfect matter is that this study could not specify particulars or details of knowledge and skills that are necessary to make a perfect food-service company. However, this study will become a basis to develop further research on a perfect supposition and detailed particulars by detailed variables in a demonstrative way.

  • PDF

주물 산업의 수익력 극대화를 위한 생산부문의 TPI 최적화 연구 (A Optimizing Study on maximizing the earning power of casting industry production through TPI)

  • 강병노;이창호
    • 대한안전경영과학회지
    • /
    • 제16권2호
    • /
    • pp.185-192
    • /
    • 2014
  • The production type of foundry industry is a small quantity batch production methods that require the highly skilled technology in the global competition in the variety of customer needs and directly under the influence of fluctuations characteristic. Therefore suitability for small quantity batch production and flexible production capacity and price competitiveness is needed more than anything. To do this, we need transcription and comprehensive innovation activities to maximize the revenue structure of the organization and field survival foundation should be developed the TPI(Total Profit Innovation) process in all aspects of the organization and all employees are involved in order to create a cost, quality, time, and service part of the overall aim how to achieve those effects within a short period of time. We applied the TPI process for S company in the foundry business innovation and productivity through cost reduction. We will expect the productivity improvement and financial performance improvement and then continually accumulate and review the results.

설계정보 유출방지를 위한 정보보안시스템 설계 및 구현 (Design and Implementation of Information Security System to Prevent Leakage of Drawing Information)

  • 장항배;이호신
    • 한국CDE학회논문집
    • /
    • 제11권5호
    • /
    • pp.327-334
    • /
    • 2006
  • Recently, security incidents are growing rapidly in which internal employees let the drawing leak out to competitors or other countries. This type of security incidents has a characteristic that it occurs less frequently than other types of security incidents such as network or server security incident, but the damage is a lot more serious. The existing information security technologies to prevent internal information from being leaked out are only applicable to general documents(office documents, web pages and image files in which data are encrypted one by one). However, architectural drawings made up of collection of files with various formats(extensions) have problems with the process speed of en(de) cryption and accuracy, so the developments of security technologies by new methods are required. In this study, we design and develop a security technology based on work area with which users can protect the leakage of critical information in the kernel level while maintaining their work environment when they have to use sharing information that cannot be managed by the unit of file. As a result, we developed the "Virtual Secure Disk" which allows only authorized users and applications to have an access to drawings, and have verified its security by applying it to the actual company.

인버터제어 승강기의 전력소비 특성과 전원설비 계획에 관한 연구 (A Study on the Characteristic of Power Consumption and Design of the Electrical Installations for the Inverter Controlled Elevator)

  • 이기홍;성세진
    • 조명전기설비학회논문지
    • /
    • 제15권2호
    • /
    • pp.57-63
    • /
    • 2001
  • 본 연구에서는 다양한 기종의 인버터제어승강기 전력소비특성을 분석하였다. 특히, 전부하상승전류는 기종별로 표준적인 기준치를 제시하였으며, 그 결과 아파트에 시설되는 인버터제어 승강기의 경우, 전부하상승전류의 크기는 기종별로 기존의 기준치 보다 -3[A]∼7[A] 정도 작아지는 결과을 얻었으며, 동력변압기 용량은 기종별로 기존 기준치 대비 약 0.5[kVA]∼3[kVA] 정도 작은 용량이 적정 용량인 것으로 분석되었다. 또한 전원설비 계획으로서 인버터제어 승강기의 운행 정지사태를 최소화하기 위한 2회선 수전방식 및 2계통 배전 등의 다양한 전원확보방안을 제시하였다.

  • PDF