• Title/Summary/Keyword: service aspects

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Analysis of the Features of Corporate Governance by the State: Similarity and Difference of Models

  • Martynyshyn, Yaroslav;Kukin, Igor;Khlystun, Olena;Zrybnieva, Iryna;Pidlisnyi, Yevhen
    • International Journal of Computer Science & Network Security
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    • v.21 no.6
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    • pp.29-34
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    • 2021
  • The article formulates the key characteristics and features of country models of corporate governance. It was revealed that all countries are characterized by a fairly high concentration of ownership, insider control; Key gaps in the implementation of corporate governance principles were found: transparency and disclosure of information, protection of shareholders' rights, gender diversity of boards of directors, implementation of recommendations on the share of independent directors; The criterion of countries' efficiency (total investments) was identified and recommendations for their improvement were developed.

A MapReduce-based Artificial Neural Network Churn Prediction for Music Streaming Service

  • Chen, Min
    • International Journal of Computer Science & Network Security
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    • v.22 no.1
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    • pp.55-60
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    • 2022
  • Churn prediction is a critical long-term problem for many business like music, games, magazines etc. The churn probability can be used to study many aspects of a business including proactive customer marketing, sales prediction, and churn-sensitive pricing models. It is quite challenging to design machine learning model to predict the customer churn accurately due to the large volume of the time-series data and the temporal issues of the data. In this paper, a parallel artificial neural network is proposed to create a highly-accurate customer churn model on a large customer dataset. The proposed model has achieved significant improvement in the accuracy of churn prediction. The scalability and effectiveness of the proposed algorithm is also studied.

O Valor Documental dos Balangandãs: Uma Análise Simbólica e Formal

  • Carmo, Sura Souza;Borges, Luiz C.
    • Iberoamérica
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    • v.23 no.1
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    • pp.79-111
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    • 2021
  • The purpose of this article is to present the potential of balangandãs as a documentary source for intersectional studies of gender and slavery, from the analysis of formal and symbolic aspects of the museum objects in the Museu Nacional Nacional (MHN) and Museu Carlos Costa Pinto (MCCP). Balangandãs are a type of creole jewelry, made in gold or silver and used in Brazil since the 18th century by black women - women who worked, especially in the commercialization of foodstuffs in large urban centers. They are described in printed sources and engravings, and preserved in some museum institutions. In the study, the meanings attributed to the object over the centuries are observed: jewelry, amulet, peculium, document, travel memory and heritage. As a result, the article seeks to highlight the objects as a historical and documentary source, verifying similarities between the pieces musealized at the MHN and at the MCCP, also emphasizing the documental power of the pieces produced today.

THEORY AND PRINCIPLES OF NEAR INFRARED SPECTROSCOPY

  • Barton, Franklin E.
    • Proceedings of the Korean Society of Near Infrared Spectroscopy Conference
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    • 2001.06a
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    • pp.1012-1012
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    • 2001
  • The elegant early experiments of Herschel demonstrated that there is light after the visible spectrum in a region we call the near infrared (NIR). This was followed by the work which showed that the spectrum went further into what we call the mid infrared (MIR). The MIR has been used for many years as a qualitative and quantitative region to measure constituent values. The MIR region contains the fundamental vibrations which can be theoretically calculated from symmetry rules and harmonic oscillator equations. The NIR is not as straight forward because the region from 400-2500 nm does not contain any of the fundamental vibrations only combination bands and overtones. Over the past fifty years efforts to understand the NIR have largely been ignored while the quantitative aspects of the region have been utilized. This presentation will focus on the efforts to define terms for NIR, examine the calculation of combination bands and overtones and ways to interpret the spectra. The interpretation of the NIR has been aided greatly in recent years by the use of two dimensional spectroscopy which allows the correlation of bands in one spectral region with that of the NIR.

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Metaverse for Marketing in the Public Sector: Implications on Citizen Relationship Management

  • Yooncheong CHO
    • Korean Journal of Artificial Intelligence
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    • v.11 no.2
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    • pp.29-38
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    • 2023
  • The purpose of this study is to explore how citizens perceive application of the metaverse platforms for city marketing and investigate factors that affect overall attitude for citizen relationship management in the public sector. In particular, this study investigates the following: i) how factors including perceived city brand value, public service, emotional value, experience, personalization, economic value, social value, and cultural value on overall attitude and ii) how overall attitude affects intention to use of metaverse for the public sector and citizen satisfaction. This study conducted an online survey with the assistance of a well-known research firm. This study applied factor, ANOVA, and regression analysis to test hypotheses. The results found that effects of perceived city brand value, emotional value, information, economic value, social value, and cultural value on overall attitude toward metaverse application for the public sector showed significance. The results provide managerial and policy implications for the public sector on how to apply metaverse to provide public services and enhance engagement with citizens. The results also provide implications which aspects should be considered to enhance citizen relationship management and to build the better city brand value by applying metaverse.

MPC: The Pioneer of Korean Contact Center Business

  • Kim, Yongjune;Kim, Hakkyun
    • Asia Marketing Journal
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    • v.15 no.4
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    • pp.213-222
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    • 2014
  • MPC is a specialized CRM company providing one-stop service through contact centers and has built a No. 1 "MPC Brand" in the industry. Founded in 1991, MPC has expanded into CRM solutions and services by launching businesses with database marketing. On Dec. 12, 2005, MPC became listed as the first company in the CRM industry on KOSDAQ. Now, MPC reserves 2,932 seats nationwide. MPC provides inbound/outbound services through various channels, such as phone and e-mail, and analyzes operating results in various aspects to improve services and make suggestions. MPC offers specialized training based on analyses of customers' requirements. Also, MPC develops essential solutions for customer consulting and management. In this case, we describe how MPC succeeded in the Korean market and identify its key success factors. Also, we discuss the issues faced by contact centers and suggest solutions.

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Students' Experience in Using Twitter for Online Learning: Social-Affective and Cognitive Perspectives

  • CHOI, Hyungshin;KWON, Soungyoun
    • Educational Technology International
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    • v.13 no.1
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    • pp.175-205
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    • 2012
  • The current study investigated whether SNS such as Twitter can be an assisting tool to compensate the limitations of online learning from social-affective and cognitive perspectives. Such limitations include low level of motivation to participate, feeling of isolation, rare exchanges of ideas and feedback from peers or instructors. This paper reports findings from a research study on the use of Twitter in online learning in Higher Education. Survey and subsequent interviews were conducted to examine students' perceptions about the cognitive and social-affective aspects of their participation in Twitter activities. Some of the challenges and potentials in integrating Twitter into online course are also addressed. It can be concluded that Twitter contributes not only to building close relationships among peers and instructors but also to opening a communication channel that can extend cognitive potentials.

Effects of Organizational Use of KakaoTalk, a Mobile Instant Messaging (MIM) Service, on Employees' Attitudes toward Current Organization in Korea

  • Jaehee Cho
    • Asia pacific journal of information systems
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    • v.30 no.1
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    • pp.120-142
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    • 2020
  • Present-day organizations have become largely dependent on mobile instant messaging services (MIMs) for various organizational purposes. Focusing on the increasing use of MIMs in today's organizations, this study aims to explain how different aspects of KakaoTalk, the most dominant MIM in Korea, influence employees' attitudes toward their current employers, and how these attitudes impact the employees' intentions to stay at their present workplaces. Overall, with the exception of one factor (satisfaction with KakaoTalk use), all other factors (perceived quality of information exchanged through KakaoTalk, belongingness through KakaoTalk, and KakaoTalk overload) significantly influenced employee's attractiveness toward their current employers. Specifically, while KakaoTalk overload's effect on perceived organizational attractiveness was negative, two other factors were positively associated with it. Perceived organizational attractiveness also strongly influenced employees' intention to stay at their present workplaces. These findings contribute to expanding practical and theoretical understandings regarding the critical roles of MIMs in the efficient management of organizations in this hyperconnected society.

Quantifying Optical Link Loss of Fiber-to-the-Home Infrastructure

  • Karan Bahadur Bhandari;Bhanu Shrestha;Surendra Shrestha
    • International journal of advanced smart convergence
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    • v.13 no.3
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    • pp.48-58
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    • 2024
  • Fiber to the Home (FTTH) technology is among the most advanced broadband services, delivering voice, data, and television through a single optical fiber directly to customer premises, ensuring high-speed and reliable connectivity. The study conducted on Nepal Telecom's FTTH networks involved direct measurements from the optical line terminal to the fiber access point and optical network unit, providing detailed insights into network performance. Using the OptiSystem software, the analysis revealed a link loss of 24.99 dB, a Q-factor of 12.98, and a minimum Bit Error Rate (BER) of 7.31E-39, all within standard limits, which underscores the robustness of the network. The study also identified that the highest contributors to signal loss were connector loss, fiber attenuation, and fusion splices, emphasizing the importance of minimizing these factors to maintain optimal network performance. Overall, these findings highlight the critical aspects of FTTH network design and maintenance, ensuring that service providers can deliver high-quality broadband services to customers.

A Study on Weight of SWOT Factors for Korea Food Service Franchise Entrepreneur (국내 외식프랜차이즈의 창업을 위한 SWOT요인의 중요도에 관한 연구)

  • Choi, Chae-Bong;Lee, Sang-Suk
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.12 no.5
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    • pp.141-162
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    • 2017
  • The International Monetary Fund (IMF) crisis introduced a system for easy layoffs. With recent economic downturn, employees have been asked to retire early and less new jobs have become available. More small businesses as a result have been started. The purpose of this research is to study weight and ranking on SWOT factors of korea food service franchise industry using the SWOT analysis. The Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) were used to analyze the SWOT found by the surveys. First, the SWOT analysis shows that the franchise owners and the expert group view the industry positively overall and there are more strengths, opportunities than weaknesses, threats. While there are negatives and threats to the industry overall, many people think that there are more opportunities and positive aspects. Second, the franchise owners rank proven business model and platform (S3) as the strongest strength of food service franchise businesses while the expert group ranks management supports (S2) from headquarters as the strongest strength. Third, the expert group and franchise owner group indicate that the weight on unfair franchise contracts with headquarters(W3) and high penalty from breaking a franchise agreement(W4) are 60% of weaknesses. Fourth, both the expert group and franchise owner group indicate that change in people's lifestyle, value system and consumption pattern(O3) as the most important opportunity. Fifth, both groups indicate that changes in consumption pattern(T1) due to ever changing food service industry as the biggest threat. It is ranked higher than the entry of korea food service franchises.

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