• Title/Summary/Keyword: service aspects

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A Study on Total Quality Evaluation Model of Information System Services (정보시스템 서비스의 종합적 품질평가모형에 관한 연구)

  • 이명호;윤재욱;이경근
    • Journal of the Korean Operations Research and Management Science Society
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    • v.24 no.3
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    • pp.13-26
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    • 1999
  • Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.

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An Analysis on the Economic Effects of the Korean Cosmetic Industry (우리나라 화장품산업의 경제적 파급효과 분석)

  • Suh, Jeong-Kyo
    • The Korean Journal of Health Service Management
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    • v.7 no.3
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    • pp.57-69
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    • 2013
  • In these days, the interest on health industry is increasing around the world. This paper attempts to estimate the economic effects of the Cosmetic Industrydusing the Input-Output Analysis. Especially, 78*78 Sector Tables were used as the first analysis tool. So then, 79*79 Sector Tables adjusted were used for that industry. The main analysis tools of this study are comparing and analyzing backward and forward linkage effects, the induced effects of the self industry and other industries and the induced coefficients such as product, value-added, job and employment. According to the result of analysis, the cosmetic industry has great economic impacts which affects the major macroeconomic factors such as product, value added and backward linkage effect. And the induced effects of the self cosmetic industry are significant compared to other industries in aspects of product, value-added, and employment.

The Third-Party Logistics Provider's Preference on Home Delivery Company (제3자물류업체의 택배사 선호에 관한 연구)

  • Park, Sang-June;Lee, Seung-Soo
    • Journal of the Korean Operations Research and Management Science Society
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    • v.34 no.1
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    • pp.123-132
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    • 2009
  • Third Party Logistics (TPL) providers offer outsourced logistics services to companies for part or sometimes all of their supply chain management. Although TPL market is increasing rapidly and drawing much attention from various aspects, it is not easy to find the researches dealing with relations between TPL providers and home delivery companies dealing with small-sized cargo. This study focused on service dimensions which TPL providers consider when they choose a home delivery company. In this paper, we found five factors of service dimensions including delivery charge, logistics management shills, partnership, and then investigated which dimensions affect TPL providers' preference. In addition, we showed that the logistics management skills are more important than the delivery charge which has commonly been considered the most important factor. This study offers managerial insights on TPL providers' prefer once which we can hardly find in theoretical and practical perspective.

A Design and Development of n Large Scale On-Line Game Server Based on PaaS (PaaS 기반 대규모 온라인 게임 서버 설계 및 구현)

  • Hur, Sung-Jin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.9 no.4
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    • pp.1006-1011
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    • 2008
  • In this paper, we developed a system for large scale on-line interactive game server based on Platform as a Service(PaaS). Small and medium sized game developing companies have various aspects of limitation to launch a large scale on line game site. By using the system proposed in this paper, small and medium sized game developing companies can easily publish their games into market.

A Consumer Behavior Model for Online Information Services (온라인 정보서비스 이용행태모형)

  • Chang, Suk-Gwon;Choi, Sang-Hoon
    • Asia pacific journal of information systems
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    • v.13 no.2
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    • pp.87-104
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    • 2003
  • Though much attention has been paid to offer various multimedia services by many online service providers, the study on consumer behavior of online information service users are yet to be further explored in various aspects. This study develops a mathematical model for analyzing online consumer's usage patterns, contrasted to the existing media selection theory and flow concept about usage behavior of information services. We demonstrated using some case examples that online information consumption can be viewed not only as a cognitive behavior interacting with online media, but also as an economically rational behavior depending on consumer's perceived cost and time spending. The results obtained in this paper will surely serve as a theoretical foundation for justifying the consumer's behavior and WTP (willingness to pay) for various online contents consumption empirically.

Time dependent service load behaviour of prestressed composite tee beams

  • Uy, Brian
    • Structural Engineering and Mechanics
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    • v.5 no.3
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    • pp.307-327
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    • 1997
  • This paper is concerned with the time dependent service load behaviour of prestressed composite tee beams. The effects of creep and shrinkage of the concrete slab are modelled using the age adjusted effective modulus method and a relaxation approach. The tendon strain is determined considering compatibility of deformations and equilibrium of forces between the tendon and the composite tee beam. A parametric study is undertaken to study the influence of various aspects on the stress, strain and deformations of the concrete slab, steel beam and prestressing tendon. The effect of loading type and tendon relaxation has also been considered for various types of prestressing tendon materials. Recommendations are then made in relation to adequate span to depth ratios for varying levels of prestressing force.

The Research on the concept and characteristics of the Personal Community Service

  • Ahn, Joong-Ho;Chae, Min-Kyun;Yang, Ji-Youn
    • Proceedings of the CALSEC Conference
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    • 2005.03a
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    • pp.180-185
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    • 2005
  • This is the research on the new services which are called Korean blog, personal media, etc and which showed large increase in usage rate in 2004. In spite of this increase there has been no effort to conceptualize these services. So, we researched whether these new services constituted an independent domain, in what aspects they were different with other established services, how could we conceptualize them with an appropriate name, what were characteristics of them. We used Interview and Delphi method with the participation of professionals in charge of planning and operating these services in 4 major service providers.

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University Students' Perceptions of Herbs and Sensory Characteristics of Bread with Added Herbs (허브에 대한 대학생의 인치도 및 허브를 첨가한 식빵의 관능적 특성)

  • Kim Hyun-Duk;Jeong Myeong-Sook
    • Journal of the East Asian Society of Dietary Life
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    • v.16 no.3
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    • pp.315-322
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    • 2006
  • The purpose of this study was to examine the perceptions of herbs as a bread additive among 880 university students(436 male and 444 female). A sensory evaluation was also undertaken to investigate the taste and qualitative aspects of breads with various herb additives such as rosemary and mint. First, rosemary was the most popular(40.9%), followed by mint(28.5%) and lavender(10.9%). Second, sensory evaluation gave a positive response rate of 85.8% for the breads and cookies with added herbs. Third, in terms of using herbs for breads and cookies, respondents favored mint as the favorite with 58.1%, followed by rosemary with 57.9%. Fourth, in terms of sensory test, the highest preference was scored by the bread with 2% mint and 2% rosemary, and this ingrediebt mixture was confirmed as the best to make herb added breads.

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The Effects of Educational Training and Organizational Communication on Job Performance in General Hospitals (일 지역 종합병원 종사자의 교육훈련 및 조직 내 커뮤니케이션이 직무성과에 미치는 영향)

  • Jung, Sang-Jin;Park, Jong
    • The Korean Journal of Health Service Management
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    • v.11 no.4
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    • pp.17-28
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    • 2017
  • Objectives : This study analyzed job performance in local area general hospitals to look for measurable effects from educational training and/or organizational communication. Methods : For the purposes of this study, a survey was conducted of general hospital employees from 29 hospitals in Gwangju and Jeonnam. The survey period was August 22 - September 30, 2016, and 1,004 responses were used in the final analysis. Results : This study revealed that certain aspects of communication (upward,downward,vertical,orinformal) had significant effects on job satisfaction, learning transfer, and general performance. Conclusions : To improve job performance in general hospitals, employers must improve overall satisfaction by improving upon job training and internal communication. Specifically, training should be better connected to learning transfer and organizational design must encourage active communication between employees.

Experimental Study on Flexural Behavior of RC Slabs with Expansive Additives (팽창재를 혼입한 철근콘크리트 슬래브의 휨 거동에 관한 실험적 연구)

  • 박홍용;김철영;최익창;배상욱;이호석
    • Journal of the Korea Concrete Institute
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    • v.12 no.4
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    • pp.31-40
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    • 2000
  • This study aims to improve serviceability of concrete by inducing chemical prestress with the application of expansive additives for concrete. For this purpose, material tests and 4 point-bending tests of RC slabs were performed to verify the effect of expansive additives on the concrete. and the critical aspects of the structural behavior were investigated. The results of the material tests show that the optimal proportion of expansive additives is 13% of total cement weigth and the properties of expansive concrete in that proportion are the same as those of plain concrete. Both the experimental cracking load and service load of the expansive concrete slabs are increased in comparison with those of the plain concrete. In addition to the above results, the deflection of expansive concrete is smaller than that of plain concrete, and permanent strains resulting from cyclic load are decreased. It can be concluded that the use of expansive additives to induce chemical prestress in RC slabs greatly improves the serviceability.