• Title/Summary/Keyword: service aspects

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A study on the effect of ERP Construction strategy and IT Consulting Service Quality on Performance (ERP 구축 전략과 IT컨설팅 서비스품질이 도입 성과에 미치는 영향)

  • Ha, Tae-Yong;You, Yen-Yoo
    • Journal of the Korea Convergence Society
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    • v.9 no.9
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    • pp.217-228
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    • 2018
  • It is aimed at providing a guide for effective ERP implementation strategy in view of the need for differentiation and cost advantage strategy from competitors in introducing ERP centered on SMEs. The results show that differentiation and cost superiority and service quality are dependent on the introduction performance and mediating effect. First, the differentiation or cost advantage strategy supports the previous research results in financial performance. However, in the differentiation strategies, only the non-financial aspects were noted. Second, the differentiation and cost advantage strategy were analyzed to have financial performance only in the assurance of service quality factor and the remaining service quality was not significant in the introduction performance. Third, the mediating effect of consulting service quality was analyzed in terms of differentiation or cost advantage Did not do it. In conclusion, system construction is different from financial perspective in terms of construction strategy. In service quality factor, it affects the confidence that supplier provides, knowledge and confidence, and ability to give faith.

Determining Factors of Intention to Actual Use of Charged Long-term Care Services for the Aged (유료노인장기요양보호서비스 이용의사 결정요인)

  • Yoo, Jin-Yeong;Chun, Jin-Ho
    • Journal of Preventive Medicine and Public Health
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    • v.38 no.1
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    • pp.16-24
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    • 2005
  • Objectives : To help develop strategies to cope with the changes arising from the rapid aging process by predicting the determining factors of intention to actual use of the charged long-term care services for elderly as perceived by the middle aged who play the major role of supports. Methods : Subjects were the parents (men 177, women 507) in their 40s of the students selected from a university of Busan city. A questionnaire survey was conducted for 4 weeks in October 2003 about the knowledge for long-term care service, the intention of actual use, and the preferences about the type of service suppliers. Data analysis was performed with frequency, chi-square test, and t-test using SPSS program (ver 10.0K), along with data mining using decision tree of Enterprise Miner V8.2 by SAS. Results : About half of the subjects (53.7%) had the actual experiences of elderly supports. Intentions to use the charged services were relatively high in home visiting nursing care service (40.1%) and long-term care facilities service (40.4%), and were influenced by previous knowledge about the services. The intentions were stronger in women, those with higher education, and those with greater income levels. Actual elderly supports were mostly (80%) done by women, and the perceived burdens for the supports were bigger in women and those of lower socioeconomic level. Desired charges were about 10,000 won for the bath service, 20,000 won for the rests services per day, and about 500,000 won for the long-term care facilities service per month. From the result of decision tree analysis, the job professionalism was the most important determining factor of intention to actual use of the services with validation as $63{\sim}71%$. Health and welfare mixed type facilities were preferred, and the most important consideration was the level of professionalism. Conclusions : Intention to actual use of the charged services was largely determined by the aspects of time and cost. Polices to increase the number of service suppliers and to decrease the burdens perceived by actual supporters were strongly recommended.

Pre-service Elementary Teachers' Inquiry on a Model of Magnetism and Changes in Their Views of Scientific Models (초등 예비교사의 자기 모델 탐구 과정과 과학적 모델에 대한 이해 변화)

  • Yoon, Hye-Gyoung
    • Journal of Korean Elementary Science Education
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    • v.30 no.3
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    • pp.353-366
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    • 2011
  • An alternative vision for science inquiry that appears to be important and challenging is model-based inquiry in which students generate, evaluate and revise their explanatory model. Pre-service teachers should be given opportunities to develop and use their mechanistic explanatory models in order to participate in the practice of science and to have a sound understanding of science. With this view, this study described a case of pre-service elementary teachers' scientific modeling in magnetism. The aims of this study were to explore difficulties preservice elementary teachers encountered while they engaged in a model-based inquiry, and to examine how their understandings of the nature of scientific models changed after the model-based inquiry. The data analysis revealed that the pre-service teachers had difficulties in drawing and writing their own thinking because they had little experience of expressing their own science ideas. When asked to predict what would happen, they could not understand what it meant to make a prediction "based on their model". They did not know how to use or consider their model in making a prediction. At the end of the model-based inquiry they reached a final consensus of a best model. However, they were very anxious about whether the model was the "correct" answer. With respect to the nature of scientific models, almost all of the pre-service teachers initially viewed models only as a communication tool among scientists or students and teachers to help understand others' ideas. After the model-based inquiry, however, many of them understood that they could create, test, and revise their "own" models "by themselves". They also realized the key aspects of scientific models that a model can be changed as evidence is accumulated and a model is a knowledge production tool as well as a communication tool. The results indicated that pre-service elementary teachers' understandings of the nature of scientific models and their previous school science experiences could affect their performance on a model-based inquiry, and their experience of scientific modeling could help them enhance their understandings of the nature of scientific models.

An Analysis on the Economic Effects of the Medical and Measuring Instrument Industry (한국 의료 및 측정기기산업의 투자파급효과 분석)

  • Suh, Jeong-Kyo
    • The Korean Journal of Health Service Management
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    • v.6 no.3
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    • pp.219-229
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    • 2012
  • In these days, the interest on medical industry is increasing around the world. This paper attempts to estimate the economic effects of the medical and measuring instrument industry through the Input-Output Analysis. Especially, 78*78 Sector Tables were used as the first analysis tool. So then, 79*79 Sector Tables adjusted were used for that industry. The main analysis tools of this study are comparing and analyzing backward and forward linkage effect, the induced effect of the self industry and other industries and the induced coefficients such as products, value-added, employee's pay, sales surplus, employment. According to the result of analysis, the medical and measuring instrument industry has great economic impacts which affects the major macroeconomic factors such as production and backward linkage effect. And the induced effects of the self medical and measuring instrument industry are significant compared to other industries in aspects of production, employee's pay and sales surplus.

Digital Reference Service : Directions for Promotion (디지털참고봉사의 이용 활성화 방안)

  • Chang, Hye-Rhan
    • Journal of Korean Library and Information Science Society
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    • v.35 no.4
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    • pp.215-228
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    • 2004
  • Discussion on the use of the library service should be based on both theoretical research and practical experiences. To increase the usage level of digital reference services in Korea, various aspects of the promotion, including latent user profile, publicity, site accessibility, and evaluation are examined, based on the previous research and overseas successful approaches. Results revealed useful information for planning and implementation.

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Purchase Decision Behavior for and Satisfaction with Apparel among U.S. Retail Buyers and Consumers of Ethnic Apparel

  • Eckman Molly
    • Fashion Information and Technology
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    • v.2
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    • pp.48-58
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    • 2005
  • Purchase decision behavior for and satisfaction with apparel among retail buyers and consumers were compared. Kunz's behavioral theory of the apparel fm was the conceptual framework; Oliver's disconfirmation model guided measurement of satisfaction. Buyers and consumers indicated their perceptions about shopping orientations, variables that influenced apparel purchasing decisions, the importance of aspects of customer service and attributes that they expected to find and found when shopping. Surveys were mailed to retailers and consumers identified by random sampling of company lists. Respondents were 66 buyers and 344 consumers. MANOVA revealed differences in retailers 'and consumers' shopping orientations, the influence of variables on purchase decisions, and perceptions of the importance of customer service. Paired sample t tests indicated dissatisfaction for buyers on 10 apparel/shopping attributes and consumers on nine items. Results support the need for vertically integrated manufacturers to redesign strategies that are more appealing to both retail buyers and consumers.

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A Diagnostic Analysis of Metadata R&D Status in Korea (메타데이터 주제 국내 연구동향 분석)

  • Yoo, Sa-Rah
    • Journal of the Korean Society for Library and Information Science
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    • v.44 no.2
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    • pp.405-426
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    • 2010
  • Functions of metadata, semantic and syntatic schemas, metadata service such as registries, repositories, the optimal metadata retrieval, and several considerations of implementation of digital libraries were the research scopes of this investigation. R&D outcomes of metadata subjects in the domestic community for the past 10 years were searched and analyzed. It illustrated the major results, distinctive trends as well as some insufficient aspects to satisfy the researchers and operators of metadata system development.

Integrated Platform to Develop, Deploy, Manage, and Operate Mobile Application (모바일 앱 개발, 배포, 관리 및 운영을 위한 통합 플랫폼)

  • Oh, Sang-Hun;Cheun, Du-Wan;Kim, Soo-Dong
    • Journal of Information Technology Services
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    • v.10 no.3
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    • pp.213-236
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    • 2011
  • Mobile devices are widely accepted as a convenient machine which provides computing capability as well we cell phone capability. Because of limited resources on mobile devices, complex applications could not be deployed on the devices. Service-based mobile applications (SMAs) can provide a solution to overcome the limitation by subscribing cloud services. Since SMAs have complex structures than standalone applications, it is challenging to develop high quality SMAs, to manage both services and mobile applications, and to implement automated billing for subscribed services. Therefore, there is a great demand for a platform for super mobile computing, which supports all key activities in managing life cycle of SMAs. In this paper, we present technical aspects of a platform which is under development; Super Mobile Autonomous Reliable plaTform (SMART). We believe that it provides a number of practical features which are essential in supporting life-cycle of SMAs; development, deployment, management, and operation.

Improving the Quality of Customer Service of Electrical Power Supply using an Integrated Outage Management System

  • Sastry, M.K.S.
    • International Journal of Quality Innovation
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    • v.7 no.3
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    • pp.70-81
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    • 2006
  • An Integrated Outage Management System (IOMS) is a utility owned, centralized information system. Using the Supervisory Control And Data Acquisition (SCADA) methodology, the IOMS integrates different databases and components of outage management systems to improve the quality of service of electrical power to customers. This paper describes the development of an IOMS and its related utility functionality. The design considerations, salient features, component integration, functional aspects, and implementation issues of the IOMS are discussed. Evidence shows that the IOMS implementation would result in improving the overall quality of electric power supply and effective outage management significantly.

Practical Plan of Description Language for Business Architecture (비즈니스 아키텍처에 대한 기술언어의 활용방안)

  • 심군보;정승렬
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2003.11a
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    • pp.71-74
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    • 2003
  • Today, s Businesses can only survive if they can sdapt fast, and this means their IT systems have to adapt too. A challenge for identifying and codifying reengineering expertise is to capture Both aspects of a successful enterprise business architecture(EBA) and suitable description language, with the contexts in which it works. In connected with the state of the art in the field of Web Services architecture and EBA, we propose to exploit the concept of business process execution language(BPEL), one among of description language. In addition, we review current a issue and problem of EAI and Workflow, and outline the main ingredients of a BPEL and EBA for building flexible Web Service. This paper is exploratory study in associated with enterprise architecture(EA) and description language.

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