• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.23 no.1
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• pp.7-13
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• 2023

This study investigated the criteria for evaluating the impact of artificial intelligence services. The study classified AI evaluation targets into two areas: AI service and AI technology, and identified influence, sustainability, efficiency, effectiveness, and appropriateness as potential evaluation criteria. The time aspect of AI service evaluation was divided into pre-evaluation and post-evaluation, with pre-evaluation focused on reviewing items during development and design. The AI service area was classified into public, private, and mixed forms, and the impact assessment was classified as vertical or horizontal. The application of AI services was divided into normative and regulatory aspects, and the purpose of the evaluation could be impact or process evaluation. The subject and field of the AI service could also be used for classification purposes. The results of this study can be used to support the creation of AI service impact policies and countermeasures. However, further research is needed to develop specific indicators based on the criteria identified in this study to evaluate the impact of AI services.

• Journal of Distribution Science
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• v.11 no.10
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• pp.17-25
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• 2013

Purpose - This study analyzes the effect of customers' perceived service innovativeness of service centers for electronic goods, on repurchase intentions of customers, using behavior intentions of service centers as a mediator variable. In customer management and customer relationship marketing, service centers can be the most representative customer relationship management departments because they are most closely placed at the interface with customers. In addition, this study intends to investigate if continuous relationship with customers during one-time product-selling can affect their repurchase intentions. Specifically, this research aims to investigate if the expansion of the saturated physical market of the manufacturing business, to intangible service markets, can be competitive enough to satisfy customer needs. Research design, data, and methodology - This study targets college students, and especially those who have computers, digital cameras, or cell-phones, and often use electronic products and services. In order to investigate our hypothesis, we analyzed dates through SEM (structural equation modeling) using SPSS for Windows 18.0 and AMOS 18.0. In addition, we measured Cronbach's α coefficient using SPSS for Windows 18.0 in order to measure reliability. Further, using AMOS 18.0, this research statistically measured convergent validity as well as discriminant validity, and examined mediation models and path models in which service innovativeness leads to customers' repurchase intentions of electronic products. Results - As a result, this research shows that customers' perceived service innovativeness of service centers for electronic goods has significant positive influence on customers' behavior intentions of service centers. In addition, service innovativeness of electronic goods' service centers also has significant positive influence on repurchase intentions of customers. Conclusion - This study investigates the effect of customers' positive relation with the innovativeness of electronic service center on their behavior intention and product repurchase. The more concrete, important results of the study are as follows. Through the mediating effect, the findings of the study suggest that customers' behavior intentions of service centers partially mediate the effect of customers'perceived service innovativeness of service centers for electronic goods on customers' repurchase intentions. This research also provides an insight that the importance of service innovativeness and innovative approaches in managing customers should be recognized in the process of repurchase and service roles of manufacturing business as a way for customer management. As a result, the relationship between customer satisfaction and service quality of service centers for the electronic products is very sensitive. Although previous studies focus on certain aspects of the case for enhancing service innovation (Kim, 2012), this research recommends that the service centers need to understand the customers'desire first and try to adapt to achieve customer satisfaction by being innovative. This innovativeness of service centers would make customers visit them consistently, which in the long run, will also influence their repurchase decisions.

• Korean Business Review
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• v.17 no.2
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• pp.203-228
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• 2004

This dissertation investigated the evaluation model of IT Service quality: concentrated on the quality components in mobile communication service. Today, mobile communication service is changing dramatically. The first and second generation's mobile communication services were designed for voice and SMS(Short Message Service). However, while the mobile communication industry grows, the mobile technology made more services available for customers. Customers' changing needs brought a new opportunities to the market. Now, mobile communication service is facing a new era as multi-functioning, multimedia service, and high speed data transfer service are being introduced. There has been a lot of theoretical literature on service quality components of mobile communication, but most of the literature was focused on the voice service and SMS(1st and 2nd generation). As mobile communication service evolves, the components may have to be altered or rebuilt. To identify which service quality components ought to be utilized, prior studies on service quality components, service quality, and customer satisfaction were reviewed. Also, a survey was conducted on the various aspects of mobile communication service. This study suggests 6 components of service quality: those are supporting facilities, cellular phone(facilitating goods), quality of the voice service(explicit service), supplementary services, supporting services, and cost. Empirical results supported that all of these components are proven as the service quality components, but, with regards to customer satisfaction, only cellular phone(facilitating goods) and supplementary services are effective. As previously stated, the relationship between service quality and customer satisfaction is also proven. This study is a point of departure for the success of upcoming generation's mobile communication service. It identifies what is valuable from the customer's point of view. Furthermore, it suggests some ideas to prepare for future market opportunities.

• Proceedings of the IEEK Conference
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• 2000.06c
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• pp.145-148
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• 2000

ATM network is considered as best suitable technology for multimedia service in various aspects such as bandwidth, capability of traffic expandability and so on. In this paper, we suggested a buffer management algorithm in ATM network to improve overall network performance with threshold and auxiliary buffer whose input consists of superpositiI on of voice and multimedia data traffic. To evaluate the proposed buffer management algorithm simulations are executed with four priorities, that is delay and loss priorities and the results are proved that network throughput is improved better than the existing partial buffer method.

• Journal of Agricultural Extension & Community Development
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• v.4 no.2
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• pp.393-398
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• 1997

Korean agricultural extension services faces a challange due to decentralization. In order to develop agricultural extension services the various aspects must be considered. Especially extension program planning in based on needs, concerns and problems of extension service's clientele. Program development keep in tune with local needs and problems. Programs should be based on a thorough analysis of facts relevant to a given situation.

• IE interfaces
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• v.9 no.3
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• pp.44-51
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• 1996

The purpose of this paper is to develop a modeling framework for analyzing the effect of price on the PCS (Personal Commununications Service) demand. To achieve this aim, a nonlinear regression model was derived to capture the income effect on the PCS demand and then was combined into an integrated Bass diffusion model. The model was then applied to the emerging PCS market in Korea and the market demands up to the year 2006 were estimated. The results were reviewed and evaluated in various aspects. Finally, the possibilities of model enhancement and model extensions were explored.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.18 no.33
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• pp.161-171
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• 1995

When physical distribution cost can be correctly measured, its management can also be efficient. Thus the primary objective of the study is to develop systems for measuring correctly physical distribution cost. The systems have two aspects : the One is the consumption of the resourses(materials, labor service, the other services), the other is the creation of physical distribution services(transportation, storage, cargo, packing, distribution conversion, management). By measuring the cost through the systems, the commoditization of the physical distribution services is possible and measurement of the cost and revenue can also be reasonable ,which makes its management efficient.

• Iberoamérica
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• v.11 no.2
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• pp.37-64
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• 2009

This article offers a new perspective on the maroon state of Palmares in Brazil. The present essay gives a viewpoint of decolonization in colonial period, describing decolonial aspect and Afro-Brazilian aspect of the history of Palmares. In aspects of Afro-Brazilian, the quilombo of Palmares is resistance and decoloniality of african colonialization in America and Brazil. The Quilombism was born out of quilombo model of economics and politics, in which they exercised rational productions and political system. The purpose is to review and expand upon the historical and cultural context of Palmares and on the aspect for decolonial strategies.

• Journal of the Korean Chemical Society
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• v.61 no.6
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• pp.388-401
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• 2017

In this study, we investigated the characteristics of curriculum design of pre-service chemistry teachers who participated in educational program for teaching in science museum. Three pre-service chemistry teachers at a college of education in Seoul participated. The educational program was composed of workshop, lesson planning and practice, and critique. After the workshop, we conducted semi-structured interviews based on pre-visit, during-visit, post-visit activities planned by the pre-service teachers. We observed and recorded their teaching practices in Gwacheon National Science Museum and following critique by their classmates. We also conducted final interviews. We used a framework for museum practice to analyze their curriculum design. The analyses of the results revealed that all planned their lessons in accordance with the National Science Curriculum, and considered geographical and psychological aspects in their pre-visit activities. They encouraged students to make joint products through small group activities, and gave students autonomy in choosing exhibits to facilitate spontaneous participation. However, they did not consider continuous aspects of pre-visit, during-visit, and post-visit activities. They did not effectively induce students to engage during-visit activities cognitively. They did not make post-visit activities connect students' experiences in science museum to personal experiences.

• Korean Journal of Social Welfare Studies
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• v.43 no.1
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• pp.31-57
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• 2012

The purpose of this study is to understand the concept of publicness in social services. Recently, it has been argued that publicness be one of the key elements of social services even under the current social service marketization. Although publicness has been discussed in different ways in various academic areas, there is no consensus of what publicness really means, especially in social services. Therefore, reviewing discussions on publicness, this study intends to discover commonly shared aspects of publicness, and ultimately to suggest meanings of publicness in social services. This study also attempts to discuss whether different types of social service producers require different types of publicness under the context of welfare mix and social service marketization. The publicness in social services is related to various aspects: the scope of service recipients, trust toward social services, appropriate composition of services, social integration, role of government, and public accountability. Also it is suggested that the specific meaning and contents of publicness can be used in different ways for each social service producer, such as public, nonprofit, or profit sector. The study has academic and practical implications. This study provides the basis for further empirical studies on publicness academically and for implementation of publicness in the field of social services practically.