• Title/Summary/Keyword: service aspects

Search Result 1,356, Processing Time 0.038 seconds

An Experiential Study on Service Learning Experiences of University Students (대학생 봉사학습에 관한 실증적 사례연구)

  • Kim, Tong-Won;Kim, Hye-Lan
    • Korean Journal of Social Welfare
    • /
    • v.47
    • /
    • pp.148-177
    • /
    • 2001
  • Service learning usually has two aspects. One aspect is associated with applying class learning to related fields. The other aspect is associated with challenging and dynamic volunteering experiences. This study examined experiences of 70 social work students who took service learning courses at a university. After the courses, these students were asked regarding (1) evaluation and satisfaction of overall service learning experiences, (2) evaluation of service learning contents and the following activities, (3) the process of volunteering activities, and (4) the differences between service learning courses and other regular courses. Results were as follows: students generally regarded service learning experiences as positive; students reported understanding of social work practice and learning of professional skills; however, the service learning courses seemed to be very demanding in time and adjusting personal schedules; teamwork among students seemed to be good, especially in cooperation and emotional support; however, some students reported struggling experiences in allocating roles among team members; finally, the relationship between students and social workers at the agencies and the coordination of community resources seemed to be weak. In order for service learning courses to be more effective, this study presented some suggestions in the conclusion.

  • PDF

The Relationship between Food Service Satisfaction and Plate Wastes in Elementary School Students (초등학생의 학교급식 만족도와 잔식의 관계 분석)

  • 홍완수;장혜자
    • Korean journal of food and cookery science
    • /
    • v.19 no.3
    • /
    • pp.390-395
    • /
    • 2003
  • The purposes of this study were to identify the attributes of food and service quality, to examine the levels of satisfaction and plate wastes leftover in school meals and to determine the relationship between student satisfaction and plate wastes. A questionnaire was administrated to 1000 elementary students. The respondents comprised of 505 boys and 494 girls. The satisfaction score with the food service quality was rated as 'average', with a score of 3.06 out of 5. The quality attributes of the food service were categorized into three aspects, which included food, service and hygiene. The satisfaction scores for the food- and hygiene-related factors were 3.20 and 3.24, respectively. However, the aspect of service was rated at 2.74, indicating a low level of satisfaction. The intake rates of soup, kimchi, fish and vegetables were lower than those of other types of foods. Two groups, a no-leftovers group and a leftovers group, were classified based on whether students ate all or left foods. The satisfaction scores for the school food service attributes between the two groups revealed that the no-leftovers group was more highly satisfied with the food service quality than the leftovers group (p<0.001).

Service Quality and Consumer Satisfaction: An Empirical Study in Indonesia

  • LUKMAN, Lukman;SUJIANTO, Agus Eko;WALUYO, Agus;YAHYA, Muchlis
    • The Journal of Asian Finance, Economics and Business
    • /
    • v.8 no.5
    • /
    • pp.971-977
    • /
    • 2021
  • The purpose of this research paper is: (1) to describe the service quality index; (2) describe the data quality index; and (3) describe the anti-corruption index of BPS Trenggalek, Indonesia. The approach chosen is quantitative with the type of survey research. The primary data collection technique was mainly based on a questionnaire distributed to 40 respondents, namely BPS service users in 5 (five) categories: the private sector, the banking industry, academics, offices, or agencies in Trenggalek Regency and universities. The results showed that the quality of BPS services was good and the data quality index where the respondents were satisfied with the data presented by BPS. Meanwhile, testing the anti-corruption index shows that BPS Trenggalek is very anti-corruption in providing services to consumers. The findings of this study suggested that to improve service quality, it is necessary to pay attention to several aspects, including published service requirements, easy requirements to be fulfilled, published procedure information, clear service process flow, published service times, and costs/tariffs are communicated. This study suggests updating data, data relevance, data accessibility, and data completeness to improve data quality. Furthermore, to maintain the very anti-corruption predicate, this study suggests maintaining service by upholding the prevailing ethics and norms.

A Study on the Factors Influencing the Satisfaction of Online Service System on the International Research Cooperation

  • Noh, Younghee;Chang, Rosa
    • International Journal of Knowledge Content Development & Technology
    • /
    • v.10 no.2
    • /
    • pp.71-90
    • /
    • 2020
  • Recently, as the pandemic COVID-19 has been spread worldwide, international research cooperation has come to the fore to overcome the crisis and develop treatments. Currently, in Korea, with the support from the Ministry of Education and the Korea Research Foundation, the International Research Cooperation Information Center operates an online service system for international research cooperation as a venue for sharing results among international research cooperation researchers and invigorating such research. However, since Korea's performance in international research cooperation is still poor, actively pursuing measures to improve professionalism and diversity based on international cooperation is deemed necessary. Therefore, in this study, factors influencing the level of satisfaction with international research cooperation online service systems were identified, and measures to increase the satisfaction of international research cooperation online service were proposed based on the analysis results. Design of the system quality factors, accuracy and consistency of the information quality factors, and professionalism of the service quality factors were verified to have a significant effect on the satisfaction with international research cooperation online service systems. Accordingly, further strengthening the aspects of design, accuracy, consistency, and professionalism was proposed as a way to increase the satisfaction of international research cooperation online service systems.

A Study on the Digital Reference Service Based on Resource Sharing (자원 공유형 디지털 참고서비스에 관한 연구)

  • Nam, Tae-Woo;Choi, Hung-Sik
    • Journal of Information Management
    • /
    • v.34 no.4
    • /
    • pp.19-42
    • /
    • 2003
  • Reference services have taken a central place in library and information services. But current digital libraries focus more on access to digital information, and hardly lay emphasis on the service aspects. This paper looks at the current state of research in reference services in digital libraries. It first analyses some representative definitions of digital reference services. It then provides a brief overview of the various online reference and information services currently available on the Web. The paper also reviews the types of the digital reference service in major 'Aska' service sites. Finally, the paper proposes new digital reference service model that specifically bases on the sharing of the human and information.

Implementation Strategy on Sharing Resources to Organizational Change (학술자원 공동 활용 기반구축사업 개선 방안 연구)

  • Kim, Young-Kee;Park, Sung-Ho;Lee, Soo-Sang
    • Journal of Korean Library and Information Science Society
    • /
    • v.40 no.2
    • /
    • pp.287-310
    • /
    • 2009
  • This paper strives to shed a new light on current academic resource sharing initiatives of both Korea Research Foundation(KRF) and Korea Science and Engineering Foundation(KOSEF), and seeks the measure to administer information resource effectively for a unified organization, which will launch soon, through the comparison and scrutiny, and analyses of strength and weakness on current projects. It first of all attempts to draw outcomes and suggestions on the basis of issues and implications identified through the exhaustive as-is analyses in the aspects of management, service, and infrastructure of academic resource sharing initiatives carried out by each foundations. The unification of projects and information systems are discussed in two aspects, as viewed each significant measures, that is, 1) an organizational aspect in terms to develop a new academic and research information service through the unification of operation systems related to information service project of each foundation; 2) An Initiative toward the integrated service via the unification of scattered individual unit systems in each foundation.

  • PDF

A Study on the Plans for EA-based Information Resource Integration Execution and Management System: Focusing on the Korea Forest Service (EA기반 정보자원 통합 추진 및 관리 방안에 관한 연구 - 산림청을 중심으로 -)

  • Kim, Chan Hoe;Hong, Sung Tae;Kim, Hyoung Jin
    • Informatization Policy
    • /
    • v.20 no.3
    • /
    • pp.86-105
    • /
    • 2013
  • In the aspects of existing cultivation and management of forest resources, national forest informatization has been promoted so that the public can use the resources and so that efficient and systematic cultivation and management of forest resources can be performed constantly. In particular, even though forest informatization has been attempted a lot despite the distinct characteristics of forest, the attempts have achieved little effects. Typically, many of the internal work systems of Korea Forest Service have been built for the purpose of collecting top-down data in the main office rather than the actual work site, and also, from the aspects of use by the public as well, various contents have been provided by the persons concerned, so useful information has not been able to be transmitted systematically. Therefore, Korea Forest Service has promoted IT governance concept and EA-based informatization as a way to solve enterprise problems and also reinforce work and service in the existing system to promote the project to build the foundation of national forest informatization. Based on this, this study suggests chief challenges or implications.

  • PDF

A Qualitative Study on Attitude, Acceptability, and Adaptation for Home-delivered Meal Services in the Korean Elderly from the Perspective of Life Context (질적 연구를 통한 삶의 맥락적 관점에서의 노인의 도시락 및 밑반찬 배달 서비스에 대한 수용 태도 및 적응에 대한 이해)

  • Hwang, Ji-Yun;Kim, Bokyoung;Kim, Kirang
    • Korean Journal of Community Nutrition
    • /
    • v.19 no.5
    • /
    • pp.459-467
    • /
    • 2014
  • Objectives: The purpose of this study was to suggest the strategies for improvement of home-delivered meal services for the elderly, to identify reasons for recipients to get started with the services and to evaluate the attitude, acceptability and adaptation of recipients to the services from the perspective of life context. Methods: The data was collected through face-to-face in-depth interviews with eighteen low-income elderly recipients of home-delivered meals and analyzed using a qualitative research method. Results: The results were deduced as four themes which comprised of long-term vulnerable socioeconomic contexts resulted in entry to the services, conflicting acceptability to the services, passive adaptation to taking the services, and positive practices to cope with supplement free meals or other services. The service participation was initiated because of a combination of prolonged, vulnerable socioeconomic contexts, including poverty and unexpected life events such as diseases, disability, living alone, aging and unemployment. With regard to taking the services, conflicting acceptability was observed: positive aspects including saving living cost and good quality of meals, and negative aspects including lack of a tailored service and feeling of stigma. Although the recipients needed an individualized service, they did not express their needs and demands for the services and they accepted the unavailability as an accustomed, prolonged vulnerable socioeconomic context. With regard to lack of tailored services, either self-solution such as modification of eating patterns or community-based network and services were used. Conclusions: We suggest that a system to concretely identify recipients' attitude, acceptability and adaptation for home-delivered meal services should be developed in the establishment of a tailored nutrition support system for the low-income elderly.

Quality of Service and Network Performance for the IMT-2000 Services (IMT-2000 에서의 서비스품질 및 네트워크 성능 체계)

  • Cho, Kee-Sung;Jang, Hee-Seon;Lim, Seog-Ku;Kim, Yeoung-Sun
    • IE interfaces
    • /
    • v.15 no.3
    • /
    • pp.256-262
    • /
    • 2002
  • In this paper, we develop a framework for identifying the quality of service(QoS) and network performance (NP) in the IMT-2000 services, and analyze the QoS/NP system in the 3GPP IMT-2000 services. Based on the ITU-T E.800, the QoS is classified into customer, technical, contents, telecommunications quality, and internet communication quality, and the NP consists of the service access/transmission, reliability/operating & maintenance, charging performance, and mobility management performance. Under the basic framework, the major parameters in the IMT-2000 services are identified for each QoS/NP criterion. The QoS framework in the IMT-2000 user aspects is also introduced to determine the major QoS parameters. Finally, to define the performance factors of the network elements in the NP system, the various control parameters for the wireless and core networks are presented.

A Study on the fundamentals of Children's Services in Public Libraries: With Special Reference to Service Guidelines (공공도서관 어린이 서비스의 기본 원리에 관한 연구 - 국내외 어린이 서비스 가이드라인을 중심으로 -)

  • Kim, Jong-Sung
    • Journal of Korean Library and Information Science Society
    • /
    • v.39 no.2
    • /
    • pp.469-492
    • /
    • 2008
  • The purpose of this study is to suggest core values and principles of children's services in public libraries. The writer, for the purpose, investigate a number of children's service guidelines from national and international level. The writer suggests eight core values and nine mission for the children's services in public library with administrative principles of whole aspects of children's services.

  • PDF