• Title/Summary/Keyword: self-concepts

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Evaluation of Service Quality in Self-Service Technology: Based on Grounded Theory for Unmanned Order Payment Technology (셀프서비스 기술에서의 서비스 품질 평가: 무인주문결제기술에 대한 근거이론 접근)

  • Ruofei, Ma;Koh, Joon;Park, Sangcheol
    • Journal of Information Technology Services
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    • v.21 no.1
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    • pp.21-40
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    • 2022
  • Advances in information and communication technology have introduced self-service technologies (SSTs) to service companies, changing the way they serve. In addition, as SSTs are expanding for low cost and high efficiency, opportunities for technology to interact with consumers have increased. Restaurant managers have the advantage of the SSTs win-win strategy, which allows consumers to freely receive the products or services they want, but some consumers have low satisfaction of the SSTs, especially elder people and the blind. This study examines the effect of unmanned order payment technology on service quality evaluation. For this, we interviewed a total of 12 consumers in their 10s to 50s with the experiences of using unmanned order payment technology, applying the Grounded Theory Method(GTM). Through a review of the research participant interview materials, totally 84 concepts were derived and the concepts were analyzed to derive 15 subcategories and 10 upper categories. Finally, a paradigm model of the effect of unmanned order payment technology on service quality assessment was derived. It also found the importance of consumers' sense of obligation to use unmanned order payment technology, recognition of advantages (e.g., time savings), recognition of shadow labor, and recognition of whether the technology usage process is in the service quality assessment stage.

Comparison of Professional Self-Concepts and Care Perceptions between Emergency Medical Technician Trainees and Emergency Medical Technician Basics (2급응급구조사 교육생과 2급응급구조사의 전문직 자아개념 및 응급환자 돌봄 지각의 비교)

  • Lee, Chang-Hee;Jung, Jun-Ho
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.13 no.12
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    • pp.5826-5838
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    • 2012
  • This study is explorative survey carried out to examine differences in professional self-concepts and emergency patient care perceptions between emergency medical technician trainees (namely, EMT-basic trainees or trainees) and emergency medical technicians basic (namely, EMT-basic or technicians). The subjects are some trainees and technicians. The trainees included 95 fire fighters who had enrolled educational programs for emergency medical technicians basic at K and A Fire Academy while the technicians were 78 fire fighter gathering from all regions of the country who had enrolled a short expertise program for emergency medical technicians basic at S University in C City.

Influence of Professional Self-concept and Self-leadership on Clinical Competence in Nursing Students (간호대학생의 전문직 자아개념과 셀프리더십이 임상수행능력에 미치는 영향)

  • Dong, Hwa Jin;Choi, Mi Suk
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.23 no.4
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    • pp.373-382
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    • 2016
  • Purpose: This study was done in order to identify nursing students' professional self-concept, self-leadership and clinical competence and to analyze the correlation among the variables and the factors influencing clinical competence. Methods: The research participants were 294 senior nursing students in the nursing departments of 3 universities located in Jeollabuk-do. The students had completed 3 semesters of clinical practice. Data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and Multiple Regression. Results: Participants' scores for professional self-concept, self-leadership, clinical competence were $2.78{\pm}0.36$, $3.63{\pm}0.47$, $3.80{\pm}0.40$ respectively. Professional self-concept, self-leadership and clinical competence had positive correlations. Factors influencing nursing students' clinical competence included professional self-concepts in professional practice, self-expectations in self-leadership, constructive thinking, self-compensation and self-criticism in that order, and these variables explained 48%of the variance in clinical competence. Conclusion: Based on these results, it is important to develop and apply educational programs to increase professional self-concept and self-leadership in order to improve nursing students' clinical competence.

A Study on Health Concepts and Health Behavior in Vocational High School Studnts (일 실업 고등학교 학생들의 건강개념과 건강행위에 대한 조사 연구)

  • Sohn, Hyun Ran
    • Journal of the Korean Society of School Health
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    • v.8 no.2
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    • pp.293-303
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    • 1995
  • Health has occupied a position of importance in the human history, whether it be in the East or in the West, and it is a subject in which people have been constantly interested. The concept of health has changed continuously as the society has developed, industrialized and become more structured. The perception of health concept can be an esential factor which is to determine the health behaviors. This study is a descriptive inquiry done to identity high school students' perception of health and what they do as health behaviors. The subject consisted of 503 voctional high school seniors, 129 boys and 374 girls, from a school located in An-san Si, kyong-gi Do. The instruments used for this study were open-ended questionnaires and data were collected by having the students fill out the questionnaires which took 10 minutes, in their first class, April 6, 1995. The collected materials were classified and recorded on the cards according to each question using the terms which students had written. After putting statements which had common meanings together, the representative categories were labelled. The results obtained are as follows. 1. Categorizing and labelling of health concepts What high school students descripted as health concepts were classified as the absence of illness, physical comfort, strong physical strength and physique, not having a deformity, resisting power, self control mental-rest(or psychological comfort), wholesome ideas, self-control, harmony in body and in mind, maintenace of daily life, pleasant life, good friends, peaceful family life and realizing objectives. 2. Categorizing and labelling of health behaviors These were classified as preventive life, good dietary habits and regimen, maintenance of clean body, exercises, preventing obesity, rest, environmental balance or control of environment, limit one's tastes, making use of leisure, peaceful mind, sound thought and regular living habits. The result indicates that the health concepts were positive and included not only absence of illness but also harmony in body and in mind and pleasant life; health behaviors which had high frequency were good dietary habits and regimen, exercises and sound thought. It is hoped that these findings well serve as practical references for teachers when they counsel with, and provide the students with guidance programs which include health care.

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A Study on the Relationship between Professional Self-Concept, Self-Efficacy and Job Satisfaction in Clinical Nurses (임상간호사의 전문직 자아개념, 자기효능감과 직무만족에 관한 연구)

  • Lee, Seung-Hee
    • Korean Journal of Adult Nursing
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    • v.20 no.1
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    • pp.10-20
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    • 2008
  • Purpose: The purpose of this study was to analyze the effects of professional self-concept and self-efficacy on job satisfaction and to identify the relationship among them in clinical nurses. Methods: The subjects were nurses who were working for three general hospitals in Seoul and Gangwon province for two month starting in July 2007. Three questionnaires were used. One was job satisfaction and the others were professional self-concept and self-efficacy. The data were analyzed by SPSS/PC ver 12.0. Results: The mean score of job satisfaction was 2.99 (range: 1-5). The mean score of professional self-concept and self-efficacy were 2.71(range: 1-4) and 3.49(range: 1-5), respectively. Differences of job satisfaction were significantly related to differences in age, marital status, level of education, clinical career, annual salary, and shift pattern. With respect to job satisfaction, the pearson correlation coefficients were .43 for professional self-concept and .29 for self-efficacy. The multiple regression revealed that the significant predictor of job satisfaction was professional self-concept. Conclusion: This study showed that a strong professional self-concept improves job satisfaction, so professional self-concept improvement programs should be developed to improve job satisfaction and to improve the quality of nursing.

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The Impact of Brand Authenticity and Self-Brand Connection on Customer Engagement and Loyalty in Social Media (브랜드 진정성과 자아-브랜드 연결성이 소셜 미디어에서의 고객 인게이지먼트와 충성도에 미치는 영향)

  • Yoonjae Lee
    • Journal of Information Technology Applications and Management
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    • v.30 no.4
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    • pp.65-76
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    • 2023
  • On social media, companies create brand experiences while customers actively seek, consume, and generate brand-related content. Customer engagement plays a vital role in the marketing performance of social media-driven brands. This study explores the positive relationship between brand authenticity, aligning brand identity with image, and self-brand connection, aligning brand identity with consumers' self-concepts, on customer engagement and its subsequent impact on brand loyalty. The study surveyed 243 consumers engaged with brand-related social media content, validating hypotheses using structural equation modeling. Results confirmed that brand authenticity and self-brand connection positively affect customer engagement, which, in turn, boosts brand loyalty. These findings highlight the importance of companies enhancing brand authenticity and self-brand connection to drive customer engagement, with theoretical and practical implications provided.

Exploring Theory Synthesis through an Analysis of Situation-specific Theories in Korea (상황특이적 이론 합성을 통한 한국적 간호이론 개념 개발)

  • Suh, Eun-Young
    • Perspectives in Nursing Science
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    • v.8 no.1
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    • pp.10-19
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    • 2011
  • Purpose: This article was proposed to describe and summarize the following 1) the structural hierarchy of nursing knowledge and 2) the four different methods of concept analysis and concept development, which are used most frequently in nursing literature, and 3) to demonstrate a qualitative data synthesis of situation-specific theories in Korea in order to provide an venue for developing Korean-contextualized nursing theory. Methods: A literature review and a meta-synthesis were used. An interpretive integration method for the meta-synthesis was used to incorporate incorporating the results of ten qualitative studies in Korea. Results: The normative and extended concept of the self was one of the three foremost concepts. The experiences of being detached from a group and of being unlike others were perceived with distress to Korean participants. Lastly, as a coping method, complying with a higher flow or power was used. Conclusion: Based on the three concepts elicited in this article, a substantive theory which withholds Korean nursing concepts and essences is hoped to be developed in future.

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Investigating Factors Affecting Text, Image, and Video UCC Adoption (텍스트, 이미지, 동영상 UCC 채택에 영향을 미치는 요인에 관한 연구)

  • Chang, Byeng-Hee;Lee, Yang-Hwan
    • Korean journal of communication and information
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    • v.48
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    • pp.280-305
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    • 2009
  • By conceptualizing UCC users' active behavior, this study newly presents two key concepts, 'self-expression' and 'artistic activity' of UCC users. Then, this study suggests a research framework to analyze text, image, and video UCC adoption processes by integrating those concepts with already-built UCC research tradition. Using the framework, we found that individuals who has a hard time expressing themselves in reality are likely to have a favorable attitude toward UCC, and the stronger the faith about the justice of self-expression and its freedom, the more the favorable attitude toward UCC. Furthermore, we confirmed that individuals who are very interested in artistic activity, and individuals who has high self-efficacy to their artistic talent are likely to participates more in UCC production. The role of other factors such as perceived enjoyment, the perception of critical mass of UCC adoption, and subjective norm also were discussed with limitations of this study.

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A Study on Factors and Correlations of Burnout and Job Satisfaction of Dietitians in Hospitals (병원 영양사들의 소진과 직무만족 요인 및 상관관계에 대한 연구)

  • Yun, Hye-Jin;Lee, Joo-Eun;Hong, Wan-Soo
    • Journal of the Korean Dietetic Association
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    • v.16 no.3
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    • pp.195-207
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    • 2010
  • This study aimed to examine factors and the correlations of burnout and job satisfaction in hospital dietitians. Burnout was classified into three sub-concepts: emotional exhaustion, depersonalization, and reduced personal accomplishment. Job satisfaction was also classified into three sub-concepts, including relationships, self-realization, and advancement opportunities. A survey was conducted with dietitians working in general hospitals of over 400 beds, in the Seoul metropolitan area. The factors that significantly influenced emotional exhaustion were health, work hours, number of intern dietitians, self-esteem, level of responsibility, while the factors that influenced depersonalization were relationships with coworkers, and role ambiguity. Personal accomplishment was influenced by age, the number of staff dietitians, the general number of managed workers, and self-esteem. In terms of job satisfaction, relationship was affected by age and relationships with supervisors, while self-realization was influenced by work hours, health, the number of patient meals, and role ambiguity. Age, job regularity, business management, role ambiguity, and relationships with supervisors also affected advancement opportunities. Emotional exhaustion, depersonalization, and reduced personal accomplishments, which represented burnout, had negative relationships with satisfaction with relationships, self-realization and advancement opportunities. Dietitians with low job satisfaction were likely to experience burnout. These results suggest that burnout and job satisfaction are influenced by internal and external factors that are individual or organizational problems encountered by hospital dietitians. Therefore, managers as well as dietitians need to understand these factors and overcome them through communication and mutual support.

The Effects of Feedback Types in Self Assessment on the Students' Science Concept Understanding and Science-Related Attitudes in the Middle School Science (자기평가에 대한 피드백 유형이 중학교 학생들의 과학 개념 이해와 과학 관련 태도에 미치는 영향)

  • Nam, Jeong-Hee;Choi, Joon-Hwan;Kong, Young-Tae;Moon, Seong-Bae;Lee, Suk-Hee
    • Journal of The Korean Association For Science Education
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    • v.24 no.3
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    • pp.646-658
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    • 2004
  • In this study, the effects of feedback types in self-assessment on the students' science concept understanding and science-related attitudes were investigated. Student's perceptions towards the self-assessment and the feedback provided were also examined. Ten classes from a middle school were chosen. Five of those classes were assigned to the comparative group that any type of feedback was not provided and the other five classes were assigned to the experimental group which feedback was provided. The experimental group was further divided into three groups for implement of three types of feedback. Experimental group A was given feedback in the form of written comments and experimental group B was provided feedback through correct-wrong response to the students answer. Experimental group C was provided oral feedback to the whole class. The tests of science-related attitudes were administered before and after the instruction period. The science concepts understanding test was done only after the instruction. There were significant differences between the experimental group and comparative group in understanding of scientific concepts. The enhancement of science-related attitudes was also significantly higher for the experimental group. There were significant differences between the experimental groups in science-related attitudes. However, there were no significant differences in understanding of scientific concepts in relation to the types of feedback in experiment groups. Interviews with the students of the experimental groups showed that students had positive attitudes towards self-assessment and the types of feedback. And they regarded self-assessment and feedback as helping them understand the science concepts. In conclusion, it was acknowledged that providing feedback in self-assessment showed considerably positive influences on the improvement of the understanding of scientific concepts and science-related attitudes.