• 한국식품영양학회지
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• 제20권4호
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• pp.509-515
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• 2007

The purpose of this study was to determine the service quality satisfier and dissatisfier factors of family restaurants in Korea by using a qualitative research method, the critical incident technique(CIT). The CIT helps researchers find new factors or attributes by grouping key issues and categorizing common factors from the raw data, critical incidents which critically satisfied or dissatisfied customers. The respondents must describe the incidents in details. There are many previous studies on the attributes related to service qualities, selections, and revisiting intentions and the relationships between the attributes. These studies offer many insights for general trends and directions for managing service qualities, but not how to improve service quality practically. It is difficult to know specific service quality factors especially influencing Korean customers because the factors come from previous research and not from the respondents themselves. Therefore, this research categorized key satisfier and dissatisfier factors from 402 critical incidents described by 261 respondents into 5 groups and 33 subcategories. Real cases and examples are also explained that either critically satisfied for dissatisfied customers at family restaurants.

• 한국의상디자인학회지
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• 제4권2호
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• pp.103-126
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• 2002

The purpose of this study was to examine the consumer's quality evaluation on the apparel of adult males and females. A demonstrative study was conducted using a questionnaire on adults over 20 years old who were considered to afford to purchase clothes. A total of 380 questionnaires were used for the demonstrative analysis. The study used SPSSWIN V.8.0 for the analysis. Frequency analysis, ANOVA, t-test, multiple regression analysis, and duncan test are executed. The study result is as follows: First, 19 attributes of customer quality perception are grouped into 2 categories of satisfier, dissatisfier factor by the role of each attribute. Second, significant differences are found partly in quality indications- including fabric compositions, sizes, fabric care, manufactured-place, and the place of origin, the importance degree of indication and general satisfaction in quality indicating system.

• Safety and Health at Work
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• 제15권3호
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• pp.327-337
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• 2024

Background: As the tremendous impact of extreme workloads, arduous working conditions, and disorganization disrupt humane job definitions in some industries, the need for workplace re-articulation was interfered to ameliorate psycho-social factors and suggest organizational intervention strategies. Especially for colossally wounded health-care (HC) systems, today it is now even more unrealizable to retain workforce resilience considering the immense impact of overwhelming working conditions. Methods: This study introduces employment of concurrent engineering tools to re-design humane workplaces annihilating abatement over devoured resources. The study handles HC-workforce resilience in a pioneering motive to introduce transformation of well-known motivators and proposes solutions for retention and resilience issues grounding on HC workers' own voice. Results: The proposed adjustable approach introduces integral use of focus group studies, SWARA, and QFD methods, and was practiced on a real-world case regarding Turkish HC workforce. The paper also presents widespread effects of findings by tendering generalized psycho-social rehabilitation strategies. Results confirmed the modifications of the most potent incessant motivators. Conclusion: "Burn out issues" and "Challenging work" were found as the most important motivator and satisfier, respectively, to be exigently fulfilled. Corrective interventions, required resolutions, and workplace articulation connotations were arbitrated in terms of entire outcomes on four dimensions in three different planning periods considering the current status, repercussions of pandemic, and contingency of similar catastrophes. Descriptive illustrations were additionally presented to support deducted interpretations.

• 한국정보시스템학회지:정보시스템연구
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• 제11권1호
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• pp.51-74
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• 2002

The purpose of this study is to empirically investigate critical success factors for effective implementation of web-based distance learning system. First of all, four critical success factors are theoretically derived from reviewing previous research. They are: (1) learner-related factor including the variables such as teaming ability, learning attitude, and attending motivation, (2) environmental factor including the variables of physical and mental support for learners, (3) instructional design factor represented by one variable, the degree of appropriateness of learning contents, and (4) the factor concerning the level of self-directed learning readiness embracing the variables such as curiosity for learning, openness towards challenge of learning and affection for learning. Subsequently, the relationships between these four critical success factors and the degree of learning satisfaction are empirically investigated. The data for empirical analysis of the research are collected from 1,020 respondents who have already passed the web-based distance learning courses which have been implemented in Information and Communication Officials Training Institute. Out of 1,020 responded questionnaires, 875 data were available for statistical analyses. The main results of this study are as follows. Firstly, the most important factor for successful implementation of the web-based distance learning system is shown to be the instructional design factor, and in the next place, the self-directed learning readiness factor, the environmental factor and the learner-related one in sequence. Secondly, additional analysis of the variables included in the instructional design factor shows that availability of practical information and knowledge is the most influencing variable, and next, interesting composition of contents, reasonable learning amount, optimal level of instruction, and understandable explanation are significantly important in the descending order. Lastly, among learning motivators, strong intention of acquiring business knowledges and skills is found to be the most important satisfier in the web-based distance learning. The theoretical contribution of this study is to derive a comprehensive model of critical success factors for implementing the web-based distance learning system. And, the practical implication of this study is to propose efficient and effective guidelines for developing and operating the web-based distance learning system in the various kinds of organizations.

• 문화기술의 융합
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• 제4권4호
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• pp.173-180
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• 2018

본 연구는 문해교육 학습자의 학습만족도가 학습지속에 미치는 영향을 알아보기 위해 울산광역시의 문해교육 학습자 206명을 대상으로 분석하였다. 분석결과 첫째, 문해교육 학습자의 학습만족도를 하위변인으로 살펴보면 학습환경에서 가장 높았고 교육강사, 학습결과, 학습내용 순으로 나타났으며, 일반적 특성에서는 학습참여가 길수록 학습내용과 학습결과에 높은 만족도를 보였다. 둘째, 문해교육 학습자의 일반적 특성이 학습지속에 미치는 영향을 살펴보면 성별은 차이가 없었으나, 70세 이상의 연령에서 학습지속의 높은 의사표시를 나타냈다. 셋째, 문해교육 학습자의 학습만족도가 학습지속에 미치는 상관관계를 살펴보면, 학습내용, 교육강사, 학습결과, 학습환경 순으로 상관관계를 나타냈다. 이상을 종합한 결과, 문해교육 학습자는 나이가 많고 학습참여가 길수록 학습만족도가 높았고, 일상생활에 필요한 경우 학습지속이 높았으며, 문해교육 학습자가 학습지속에 미치는 영향은 학습 내용임이 분석되었다.

• 한국의류학회지
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• 제33권12호
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• pp.1897-1909
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• 2009

Lee(2007)의 연구에서 노년들의 의복에 대한 자아 근접성은 그들의 자아실현에 직접적인 긍정적 영향을 미친다고 가설하였으나 가설과는 반대의 부정적 영향을 미치며 나이 정체성이 자아실현에 직접적인 영향을 주지 않는다는 결과를 얻었다. 이 세 변수들 사이의 연관성은 이전의 연구들에서 많이 다루어지지 않았기에 Lee(2007)의 연구결과의 타당성을 입증하기위한 부가 연구가 필요하여졌다. 이 논문은 Lee(2007)의 연구결과를 심도 있게 이해하기 위하여 노년층의 의복에 대한 자아 근접성, 나이 정체성, 자아실현 사이의 상호 연관성을 분석하였다. 세 변수와 노인들의 나이와 성별을 묻는 설문지를 미국 전역 50개 주의 1,700명의 노인들에게 배포하여 195명으로부터 응답을 받았다. 미국 인구 통계청의 연령 구분 체계에 따라 설문지에 응답한 노인들을 세 분류의 나이(65세와 74세 사이, 75세와 84세 사이, 85세와 그 이상)로 구분지어 연구결과를 분석하였다. 이 연구는 노인들의 나이 정체성은 나이 85세 이상의 노인들을 제외하고는 의복의 자아 근접성과 그다지 상호 연관성이 많지 않음을 입증 하였다. 이 결과는 자아실현을 달성하지 못한 노인들은 의복을 자아실현을 위한 하나의 도구로 사용 할 수 있다고도 해석되어 질 수 있다. 세변수들의 상호 연관성 분석은 75세와 84세 사이의 노인들은 나머지 두 연령층의 노인들(65세와 74세 사이, 85세와 그 이상)과 상당히 다름을 입증하였다. 이는 75세와 84세 사이의 노인들이 다른 나이층의 노년들 보다 더 많은 심리적 과도기를 거치고 있음일 수도 있다. 이 연구결과를 통하여 노년층이라 구분지어지는 연령대가 높아져 간다는 것이 입증되어 졌으며 과거 50세를 넘긴 이들이 자신들을 노년층이라 생각 하였었다면 이제는 노인들 자신들도 그들을 더 이상 노인으로 구분 짖는 기준선이 적어도 미국에서는 불명확해 지고 있음이 보인다. 자아실현 변수는 의류학 분야에서는 이제까지 상당히 추상적으로만 사용되어져 왔고 측정도구로는 많이 상용화 되어 있지 않은 실정이다. 이 글에서 제시하는 자아실현의 세부 변수들을 토대로 의복과의 상호 관련 연구들이 앞으로 더 체계적으로 이루어져야 할 것이다.