• Title/Summary/Keyword: satisfaction-rate

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A Study on the Determinants of Fishermen's Work Satisfaction and Turnover Intention (어선원의 직업만족과 이직의도에 영향을 미치는 제요인에 관한 연구)

  • 황순철;최정윤
    • The Journal of Fisheries Business Administration
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    • v.27 no.1
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    • pp.15-45
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    • 1996
  • The sustained economic growth cannot be expected without the balanced development in all the realms of industries. Korea has recorded the continuous high growth rate of economy, but it is now facing some difficulties in keeping the normal economic growth, because industrial workers do not like to work in some fields, the typical one of which is the fishery works. This thesis aims at studying the determinants of fishermen's job satisfaction(FJS) and the determinants of affecting the fishermen's trunover intention(FTI) to obtain and maintain the man power for fishing boats. This study assumes that the determinants which affact FJS are fishermen's work values, job characteristics, the attitude of accepting their fishery work, and that the determinants which affect FTI are FJS and their perceptions of labor market. This study concerns two kinds of Job satisfaction : one is an intrinsic satisfaction which comes directly from the work itself, and the other is an extrinsic satisfaction comes from the compensation for the work, but in this study “Pollnac's work satisfaction factor” is added as an additional determinant of FJS. There is a difference in job satisfactions between the individuals who have different work values. Some feel more satisfacttion than the others, which can be explained by the internal work values which assume the work is only a means for another objective of life. This study applies Hackman and 014ham's studies to the job characteristics that a worker's job satisfaction is positively related to the core job characteristis of the job. In addition, this study transformed their studies into variables. A job enrichment to reduce the simplicity of a work and make it more valueable can increase a job satisfaction, but an existing organization has limitation in redesigning the job for its enrichment. A reasonable answer about this matter can be obtained from the workers' subjective perceptins to highly regard the objective job characteristics. Worker's previews of fishery work also affect their job satisfaction because they are already informed of the details and charcteristics of the job that they have to carry out. A Job dissatisfaction causes their intention to leave jobs owing to general perceptions prevailing in labor markets.

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Effects of Care workers' Job Satisfaction on the Quality of their Stay-at-Home aged Welfare Service (요양보호사의 직무만족이 서비스 질에 미치는 영향)

  • Kim, Seon-Hee;Nam, Hee-Eun;Park, So-Jin
    • The Journal of the Korea Contents Association
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    • v.12 no.4
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    • pp.282-291
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    • 2012
  • This study investigated the job satisfaction of care worker affect on service quality. It was intended to provide the basic information for enhancing the Job satisfaction and making better quality of service. In order to meet the above purpose, the questionnaire method was applied for the care workers who worked at the 16 home care facilities located in Busan metropolitan city. 250 sheets of questionnaire were distributed and the total of 216 sheets were sampled among the collected questionnaire and analyzed. For data analysis, the statistics package of SPSS/WIN 12.0 was employed to perform reliability test, descriptive statistics analysis, correlation analysis, regression analysis. And the obtained results are as follows: As the result of the regression analysis to find out how care worker's job satisfaction will affect towards the quality of the service, service quality increased as the care worker's job satisfaction rate was higher. For the job satisfaction's sub-variables, it showed high service quality as the satisfaction was increased in the order of task satisfaction level and job safety level.

LEED for Homes Rating System and Resident Satisfaction with LEED-Certified Homes - Focusing on the US Cases - (LEED for Homes의 인증제도 특성 및 인증 후 거주자 만족도 조사 - 미국 사례를 중심으로 -)

  • Kim, Suk-Kyung;Lee, Eunsil
    • Journal of the Korean housing association
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    • v.25 no.3
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    • pp.25-34
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    • 2014
  • The major purposes of this study were to analyze main features of US Green Building Council's LEED for Homes rating system and examine residents' satisfaction on their LEED-certified homes and neighborhoods. The first part of this article shows the structure and features of the LEED for Homes rating system and the process to obtain credits of this rating system. The investigation to assess residents' satisfaction targeted LEED certified home residents in Midwest in the United State. The satisfaction was assessed in relation to socio-demographic and housing characteristics. To collect data, a quantitative survey was administered to the residents of LEED-certified homes in Midwest in the US. A total of 605 surveys was sent out and 235 were collected, yielding a 38.8% response rate. Findings revealed that LEED-certified home residents were highly satisfied with their homes and neighborhood although neighborhood satisfaction was lower than housing satisfaction. Residents' income and education were the significant socio-demographic factors that show significant relationships with housing satisfaction. Residents' home ownership, length of residence, housing types were significant housing characteristics on their satisfaction while the levels of LEED certifications (i.e., certified, silver, gold, and platinum) were not significantly related to housing satisfaction. The findings of this study suggest the importance of developing effective strategies for those who are less educated, lower income classes, renters, or multi-attached housing residents for more successful development of LEED-certified homes in the future.

Relationship between Levels of Dietitians' Management Activities and Job Satisfaction in Elementary School Foodservice Operations (초등학교 영양사의 학교급식 관리활동수준과 직무만족도의 관계)

  • Choo Yun Jeong;Lee Jung Hee;Yoon Jihyun;Ryu Si Hyun
    • Korean Journal of Community Nutrition
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    • v.10 no.4
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    • pp.546-554
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    • 2005
  • The purpose of this study was to identify the relationship between the levels of foodservice management activities and job satisfaction of the dietitians in elementary schools. Out of 130 questionnaires distributed to elementary school dietitians in Incheon, 127 were returned and analyzed ($98\%$ response rate). The questionnaire included two multiple-item scales for measuring foodservice management activities and job satisfaction, respectively. All the items in the scales were coded 1 to 5 for 'certainly no', 'no', 'neutral', 'yes', and 'certainly yes' and grouped by using factor analyses. Most of the responding dietitians were working for schools in urban areas and have independently managed on-site kitchens. The 19 items on food service management activities were grouped into 6 factors and the mean scores of the levels of Personnel Hygiene Management, Education & Training, Sanitation & Safety Management, Menu Quality Management, Service Management, and Environment Management were 4.76, 4.26, 4.24,4. 05, 3.61 and 3.39, respectively. The 23 items on job satisfaction were grouped into 4 factors and the mean scores of the satisfaction levels of Systematic Environment, Job Duty, Job Condition, and Physical Environment were 3.38, 2.83, 2.53, and 2.08, respectively. Overall, the levels of food service management activities and job satisfaction were positively associated with a correlation coefficient of 0.254 (p > 0.01). In particular, satisfaction levels on job duty itself and systematic environment were positively associated with the levels of overall management activities. The results suggest that improving dietitians' job satisfaction could increase the levels of management activities of school foodservice dietitians, resulting in quality improvement of school food service.

A Study on the According to the Nursing Shortage of Job Satisfaction and Turnover Intention of Nurses (간호 인력난에 따른 간호사의 직무만족과 이직의도에 관한 연구 -부산지역 100병상 이상의 종합병원 중심-)

  • Jeong, Bong-Jae;Kim, Hye-Sook;Hwang, Sang-Kyu;Park, Jung-Hoon;Song, Su-Kyeong;Jeong, Mi-Yeong;Lim, Kyeong-Min;Kim, Mi-Sook
    • The Korean Journal of Health Service Management
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    • v.5 no.1
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    • pp.15-29
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    • 2011
  • Whether organizational members are satisfied with their job or not is most important in the organization that they belong to. Those who are more satisfied with their job have a less intention to get another occupation, and they are better motivated to improve their own job performance. Boosting job satisfaction is one of the sure ways to reduce invisible loss triggered by turnover or nonattendance and to enhance the quality of life of organizational members. Therefore the job satisfaction of organizational members should be raised to cut down on their turnover rate. The purpose of this study was to examine the relationship of the general characteristics of nurses to their job satisfaction and turnover intention in a bid to identify factors affecting their job satisfaction and turnover intention. The major findings of the study were as follows: First, as for job satisfaction and turnover intention, the nurses investigated got a mean of 2.92 and 3.13 respectively on overall job satisfaction and turnover intention out of five points. Their job satisfaction was slightly above the average (2.5), which indicated that they weren't gratified with their job. Their turnover intention was a little above the average as well, which implied Their turnover intention was a little above the average as well, which implied that there was a tendency for them to seek another job.

Satisfaction with Children's Foodservice Facilities about Program at Center for Children's Foodservice Management in Seoul: Difference between Associate Members and Regular Members (서울 소재 어린이급식관리지원센터 수행 사업에 대한 어린이 급식소의 만족도 분석 - 회원 구분에 따른 비교를 중심으로 -)

  • Yeoh, Yoon-Jae;Kwon, Sooyoun;Go, Serin;Kim, Jiyoon
    • Journal of the East Asian Society of Dietary Life
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    • v.25 no.4
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    • pp.703-709
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    • 2015
  • The purpose of this study was to investigate satisfaction with children's foodservice facilities about program at Center for Children's Foodservice Management (CCFSM) by focusing on differences between associate and regular members. In December 2014, an online survey was conducted at 155 children's foodservice facilities which were enrolled members at CCFSM in Geumcheon-gu, Seoul. The questionnaire included the general characteristics of respondents, satisfaction with CCFSM's services : 'Field consulting', 'Education and training for cook', 'Menu', and 'Newsletter'. The questionnaire was responded by 78 foodservice facilities for children, including 42 regular members (53.8%) and 36 associate members (46.2%). The analysis rate was 50.3% and the majority of respondents were child-care centers (94.9%). As a result, satisfaction with 'Newsletter (4.87 points/5 points)' was the highest while 'Menu (3.95 points)' was the lowest. Satisfaction with 'Education and training for cook' of regular members (4.74 points) was significantly higher than that of associate members (4.41 points). For factors affecting overall satisfaction with CCFSM's service, there was a difference between associate and regular members. Regular members were significantly affected by 'Menu (p<0.001)', and 'Newsletter (p<0.05)'. Associate members were affected by 'Education and training for cook (p<0.05)'. Thus, satisfaction with Menu of CCFSM should be increased. The results of this study show that there was a difference in satisfaction between associate and regular members. Therefore, CCFSM program should be implemented depending on the characteristics of foodservice facilities for children and their needs.

A Study of the Satisfaction with Salary of the Clerical Staff in Health care Organization (병원행정직원의 임금만족에 대한 연구)

  • Kim Tae-Sung
    • Management & Information Systems Review
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    • v.8
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    • pp.103-127
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    • 2002
  • In this study, satisfaction with salary of the clerical saff in health care organization was analyzed with a view to provide data contributive to efficient wage management for the clerical staff of hospitals. For the analysis, it was investigated if there is any difference in satisfaction with wage depending on the individual and environmental characters as well as comparative factors perceived by self or by others in-and outside the working place. The findings of the analysis may be summed up as follows: First, in support of the hypothesis that the satisfaction with wage of the clerical staff in hospitals will individual factors, statistically significant difference were found in the satisfaction with wage depending on age and career, but there was little significant difference depending on gender and education. Thus, the hypothesis I in this study can be partly adopted. Second, with regard to the hypothesis that the satisfaction with wage of the clerical staff in hospitals will vary with environmental variables, significant differences were found in terms of comparative factors perceived by self or by others inside the working place and those perceived by others outside the working place, and significant difference was also shown in the comparative factors perceived by others outside the working place. Whereas, however, there was no significant difference in the satisfaction with wage depending on the position, which led to the partial adoption of the hypothesis II. This study has following limits in search of difference in satisfaction with wage of clerical staff in hospital depending on individual and environmental variables: the sample is too small to represent the general wage level satisfaction of the whole health care organizations, since the survey hasn't covered the wage level and management of the employees in all hospitals; the professional attitude and rate of fluctuation that are closely connected with the wage level are not considered.

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The Relationship of National University Hospital Inpatient's Perceived Quality, Satisfaction, and Customer Loyalty (국립대학병원 입원환자가 느끼는 의료서비스 질, 만족도, 고객 충성 도간의 관련성 분석)

  • Park, Jae-San
    • Korea Journal of Hospital Management
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    • v.9 no.4
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    • pp.45-69
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    • 2004
  • The purpose of this study is to identify the nature of the inpatient service quality of national university hospital, and based on that, to examine the relationship of hospital inpatient's perceived quality, overall satisfaction, customer loyalty(intention of revisiting, intention of oral transmitting). To carry out these objectives, first we analyzed the dimensions of inpatient care service quality using SERVQUAL scale. The SERVQUAL scale is based on the gap theory, that is, the difference of patients' expectations and the actually received medical care service in hospital. On the basis of this theory, we measured the inpatient's perceived service quality, overall patient satisfaction and customer loyalty. Data were collected by self-administered questionnaires at a 809 bed national university hospital. These questionnaires measuring the service quality were distributed to 400 inpatients. The data samples are 347 cases in final. The response rate was 86.8%. Firstly, to categorize inpatient service quality in hospital, the factor analysis was performed on 48 items. The reliability and validity of these items was evaluated. Finally to explore the relationship of service quality, overall satisfaction, and customer loyalty, the multiple regression and logistic regression analysis are used. This study shows firstly, the dimension of inpatient service quality was categorized into 7 dimensions, that is, kindness, medical service, nurse caring, environment, facilities, appropriateness and access. Secondly, the reliability and validity of inpatient service quality items was satisfied. Thirdly, as a result of multiple regression analysis, the effect of inpatient's perceived service quality, especially, nurse caring(P<0.01), environment (P<0.01), facilities, appropriateness and access variables(P<0.05), on overall satisfaction was statistically significant. Lastly, in case of the effect on customer loyalty as a intension of oral transmitting, medical service(P<0.05), environment(P<0.01) and overall satisfaction(P<0.01) are statistically significant. Also, in case of intension of revisiting, medical service, environment, access, and overall satisfaction variables are significant factors. In conclusion, to maintain the satisfaction and customer loyalty on national university hospitals, the efforts to improve the inpatient service quality, especially, environment, medical service, and access factors might be needed.

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Dietitian's Job Satisfaction and Perception of Foodservice Quality in Elementary Schools (초등학교 영양사의 직무만족도와 급식품질의 관계)

  • Choo Yun-Jeong;Ryu Si-Hyun;Yoon Ji-Hyun
    • Journal of Nutrition and Health
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    • v.39 no.2
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    • pp.192-200
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    • 2006
  • The purpose of this study was to identify the relationship between the levels of job satisfaction and self-evaluated foodservice quality of dietitians in elementary schools. Out of 130 questionnaires distributed to the elementary school dietitians in In-cheon, 127 were returned and analyzed (98% response rate). The questionnaire included two multiple-item scales for measuring job satisfaction and foodservice quality, respectively. All the items in the scales were coded 1 to 5 for certainly no, no, neutral, yes, and certainly yes and grouped by using factor analyses. Most of the responding dietitians were working for schools in urban areas and had independently-managed on-site kitchens. The 23 items measuring job satisfaction were grouped into 4 factors: Job Duty, Job Condition, Physical Work Environment, and Organizational Environment. The satisfaction score was the highest for Organizational Environment with a value of 3.38 and the least for Physical Work Environment with a value of 2.08. The 22 items measuring foodservice quality were grouped into 5 factors and the mean scores of the levels of Cleanliness, Internal Food quality, External Food quality, Intangible Service Environment and Tangible Service Environment were 4.20, 3.89, 3.54, 3.45 and 2.64, respectively. The levels of job satisfaction and foodservice quality were positively associated with a correlation coefficient of 0.288 (p < 0.01). In particular, the level of job satisfaction was positively associated with foodservice quality in the aspect of Cleanliness, Internal Food Quality, and Intangible Service Environment. The results show that improving dietitians' job satisfaction could contribute to increasing the levels of foodseivice quality of elementary schools.

Convergence effects of psychological capital on learning satisfaction of nursing freshmen (간호학과 신입생의 심리자본이 학습만족에 미치는 융합적 영향)

  • Jung, In-Sook
    • Journal of Convergence for Information Technology
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    • v.9 no.2
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    • pp.55-64
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    • 2019
  • The purpose of this descriptive research is to get basic data for educational program after investigating convergent effect of psychological capital on learning satisfaction of nursing freshmen. Using SPSS 21, T-test, ANOVA, Pearson's correlation coefficient and hierarchical multiple regression of the 164 collected data were carried out. The mean scores of psychological capital and learning satisfaction were above the middle, and the 'hope' was the highest among subdomains of psychological capital. There was a positive correlation between psychological capital and learning satisfaction(r=.665, p<.001). School performance(${\beta}=.311$), school life satisfaction(${\beta}=.191$) and psychological capital(${\beta}=.522$) were the significant factors of learning satisfaction in hierarchical multiple regression(F=37.651, p=.004). The explanatory rate of variables on learning satisfaction was 57.4%. It is needed applying these results in developing learning satisfaction programs, but it isn't appropriate to generalize these results conducted on nursing freshmen in one university.