• 제목/요약/키워드: satisfaction surveys

검색결과 745건 처리시간 0.031초

Pedestrian Environment Evaluation for Health-friendly Apartment Complexes : Focused on Busan

  • Lee, Taekyung;Jung, Sujin;Ha, Jimin
    • Architectural research
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    • 제17권3호
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    • pp.93-99
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    • 2015
  • With a view to the residential environment plan to improve the quality of life and health status of dwellers, the purpose of this study is to explore the co-relation between pedestrian environment and health performance in apartment complexes and to analyze the residents' evaluations on pedestrian environment for 'pedestrians-friendly residential environment'. The method of this study was research review and questionnaire survey research. Questionnaire surveys were conducted with the housewives at the two subject apartments in Busan. Based on tools to assess pedestrian environment, this study analyzed correlation between health-related satisfaction with residential environment and satisfaction with pedestrian environment. Satisfactions with pedestrian environment showed a strongly positive (+) correlation with contentment with health-related residential environment Second, this study analyzed residents' use, demands, and satisfaction for pedestrian environment. More active pedestrian environment are required (i.e. a trail or sports facilities) to create residential environment which could support the enhancement of physical health To perform the mean comparative analysis and correlation analysis of the survey results, PASW 18.0 was used.

대학급식 서비스 품질 속성 및 품질 개선요인 도출: IPA 모델 적용 사례연구 (Identification of Quality Attributes of University Foodservice and Factors Required for the Improvement of Customer Satisfaction: A Case Study Using IPA Model)

  • 이소정;정현영
    • 대한영양사협회학술지
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    • 제16권3호
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    • pp.208-225
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    • 2010
  • Our research consisted of a qualitative study investigating the quality attributes of university foodservices through focus group interviews and a quantitative study evaluating service quality of university foodservices through a survey. Sixteen quality attributes were derived and customer satisfaction questionnaires included these 16 quality attributes with a five-point Likert scale. An Importance-Performance Analysis (IPA) model was applied in order to identify operational strategies necessary to improve service quality. The survey questionnaires were distributed to 600 university students enrolled in a university located in Kwangju and statistical analysis was performed on 555 surveys using an SPSS package. Overall customer satisfaction with the quality of university foodservices was relatively low (under 3.0) while the expectation was inclined to be high (over 4.0). The main reasons for using the university foodservice were given as inexpensive price (67.6%) and time saving (22.9%). A factor analysis of 16 quality attributes revealed two separate factors: food quality (Cronbach's alpha=0.911) and service quality (Cronbach's alpha=0.934). Variety of menu, convenient location, and sanitation of utensils and facilities were identified by an IPA model as factors needing improvement in operational strategies.

Fit Satisfaction of Formal Jackets in Apparel Product Websites - Focus on Plus-sized Women in Their 20s' and 30' -

  • Ha, Hee-Jung
    • The International Journal of Costume Culture
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    • 제12권1호
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    • pp.71-84
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    • 2009
  • For fit satisfaction evaluation, the subjects were asked to put on the jackets from the seven manufacturers in random order, view how the jackets fit in a full-body mirror and answer questions regarding fitting in 22 specific areas, including the neck, shoulders, waist, hips and arms, as well as eight questions related to maneuverability. The surveys and evaluations were conducted between October 2007 and November 2008, and the compiled data were analyzed using the SPSS 14.0 statistics program. The One-way analysis of variance was performed to comparatively analyze the differences among the products from the seven manufacturers. Post-hoc tests were performed based on Duncan's test for the criteria that displayed significant differences. The results were summarized as follows. Fit evaluations were performed for the size 88 formal jackets from the seven manufacturers. All items, except the center front line, displayed significant differences at p<0.05 or higher among the manufacturers. The age group 20-39 felt that the main problems were in the shoulder, armscye, upper arm, waist, abdomen and hip areas. Modifying the shoulder area, armscye depth and hip areas severely compromises the jacket's balance, and attention to these areas must be given developed pattern design.

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불확실성 회피성향이 수용 후 행동에 미치는 영향: 모바일 인터넷 서비스를 중심으로 (An Empirical Study of the Effect of Uncertainty Avoidance on Post-Adoption Behavior: Focusing on Mobile Internet Services)

  • 최훈;김진우
    • Asia pacific journal of information systems
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    • 제16권3호
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    • pp.95-116
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    • 2006
  • Although the study of post-adoption has increased in recent years, few studies have focused on the moderating effect of uncertainty avoidance on the relationship between post-expectation and behavior. The purpose of this study is to examine the moderating effect of uncertainty avoidance in the mobile Internet domains. This study proposed a post-adoption model based on prior continuance model. This theoretical model was verified empirically by conducting web surveys and multi-group analysis. Based on the survey data, we classified users into those with high uncertainty avoidance and those with low uncertainty avoidance. The results indicate that post expectations have significant impacts on satisfaction and continuance intention. The results also show that the impacts of intrinsic motivational factors of mobile Internet services on satisfaction and continuance intention are stronger for users with high uncertainty avoidance. On the other hand, the impacts of extrinsic motivational factors on satisfaction and continuance intention are stronger for users with low uncertainty avoidance, with a few exceptions. This paper ends with theoretical and managerial implications of the study results, as well as limitations and future research directions.

Axillary temperature measurements based on smart wearable thermometers in South Korean children: comparison with tympanic temperature measurements

  • Choi, Younglee;Ahn, Hye Young
    • Child Health Nursing Research
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    • 제28권1호
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    • pp.62-69
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    • 2022
  • Purpose: This study explored the validity of a new type of thermometer and parent satisfaction with the new device. This 24-hour continuous monitoring smart wearable wireless thermometer (TempTraq®) uses a very small semiconductor sensor with a thin patch-like shape. Methods: We obtained 397 sets of TempTraq® axillary temperatures and tympanic temperatures from 44 pediatric patients. Agreement between the axillary and tympanic measurements, as well as the validity of the TempTraq® axillary temperatures, were evaluated. Satisfaction surveys were completed by 41 caregivers after the measurements. Results: The TempTraq® axillary temperatures demonstrated a strong positive correlation with the tympanic temperatures. The Bland-Altman plot and analysis of TempTraq® axillary temperatures and tympanic temperatures showed that the mean difference was +0.45 ℃, the 95% limits of agreement were -0.57 to +1.46 ℃. Based on a tympanic temperature of 38 ℃, the results of validity of fever detection were sensitivity 0.85 and specificity 0.86. Satisfaction scores for TempTraq® temperature measurement were all > 4 points (satisfactory). Conclusion: TempTraq® smart axillary temperature measurement is an appropriate method for measuring children's temperatures since it was highly correlated to tympanic temperatures, had a reliable level of sensitivity and specificity, and could be used safely and conveniently.

방문간호센터의 경영 효율성 제고를 위한 블루오션 전략 개발 (Development of a Blue Ocean Strategy Enhancing Management Efficiencies of Long-term Care Visiting Nursing Centers)

  • 임지영;김주행;김예서;김성준
    • 가정∙방문간호학회지
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    • 제30권1호
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    • pp.69-83
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    • 2023
  • Purpose: This study aimed to present Blue Ocean strategies by deriving the strategic elements of a visiting nursing center and conducting a survey on the importance and satisfaction of care clients. Methods: First, a FGI was conducted targeting the head of the visiting nursing center to derive its strategic elements. Subsequently, importance and satisfaction surveys on the derived strategy elements were analyzed, an IPA matrix was derived, and an as-is ERRC Blue Ocean strategy was established. Kano's Three-Factor Theory was used to derive a competitive position matrix and establish a to-be ERRC Blue Ocean strategy. The Blue Ocean Strategy for Visiting Nursing Center Management is presented in this study. Results: Four as raise factors were derived from combining the results of the as-is, to-be ERRC strategy element analysis: retention of competent nurses, education in medication management, maintenance of high customer satisfaction, and prompt handling of customer complaints. Additionally, the customer's health condition evaluation was derived. Conclusion: Blue Ocean Strategies can be used to analyze, derive, and establish management strategies in various nursing-related entrepreneurship fields.

패밀리 레스토랑의 소비자-브랜드 관계의 질이 재방문의도 및 추천의도에 미치는 영향: 마산지역 대학생을 대상으로 (Effect of the Consumer-Brand Relationship Quality on the Revisit Intent and Recommendation Intent in the Family Restaurant in Masan, Korea)

  • 김현아
    • 한국식생활문화학회지
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    • 제21권4호
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    • pp.396-405
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    • 2006
  • The purpose of this study was to analyze the effect of the consumer-brand relationship quality on revisit intent and recommendation intent in the family restaurant. The questionnaires were distributed to 320 students in the K University located in Masan, who were sampled by convenience-sampling method. The surveys were conducted from November,10 to 24,2005. The 287 questionnaires were responded, and 15 unusable questionnaires were excluded, then 272 were used for the final analysis(response rate: 85.0%). The result of this study showed that 3 constructs(self-connective attachment, satisfaction and intimacy) of consumer-brand relationship quality have significant effects on the revisit intent(p<.01) and 2 constructs(satisfaction and intimacy) of consumer-brand relationship quality had significant positive effects on the recommendation intent in the family restaurant(p<.01) It meant that as consumer-brand relationship quality became stronger, the customer's revisit intent and recommendation intent became greater. As a conclusion, the foodservice manager in the family restaurant should focus on the marketing strategy to strengthen the quality of consumer-brand relationship especially emphasizing on satisfaction and intimacy in order to increase the revisit intent and recommendation intent of customers.

Usability Test for Motion Tracking Gait Assistive Walker

  • Daon Hwang;Ki Hun Cho
    • 대한물리치료과학회지
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    • 제30권4호
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    • pp.1-8
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    • 2023
  • Background: This study evaluates the usability of the Motion-Tracking Gait Assistive Walker (MTGAW) designed for elderly individuals and those with disabilities, identifying areas for improvement through interviews with physical and occupational therapists. Design: A survey study involves the usability test for MTGAW. Methods: Usability evaluations were conducted with 37 physical therapists and occupational therapists. The process included explanation, product usage, satisfaction surveys, and interviews. A satisfaction survey covering 19 items across safety, maneuverability, usability, and management areas was administered. Individual interviews identified areas for improvement. Results: Overall, high satisfaction was reported across the four areas, but interviews highlighted the need for improvements, such as addressing discomfort due to slow speed and enhancing safety measures to prevent rear-end falls. Adjusting the walker's height and width to suit the user's physique was also suggested. Conclusion: MTGAW enhances walking support and hand movement freedom but needs refinement in speed control, fall prevention, and customization based on the user physique. Future efforts should focus on developing an improved MTGAW, considering recommendations from physical therapy experts, and conducting studies to analyze its clinical effectiveness for commercialization.

A Study on the Relationship between College Students' Social Skills and Metacognition through Service-learning Participation

  • Myeong Hee SHIN
    • 융합경영연구
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    • 제12권3호
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    • pp.35-42
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    • 2024
  • Purpose This study aims to investigate the correlation of social skills and metacognition among university students participating in service-learning programs. Also by evaluating the satisfaction of college students participating in service learning, this research seeks to understand the impact of this program on learning experiences. Research design, data and methodology: The research period spans two semesters, each comprising 15 weeks, from March 2, 2023, to December 20, 2023. Detailed procedures, including planning, preparation, data collection, analysis, and organization, cover activities conducted over the course of 30 weeks. These activities encompass various stages, from initial classroom planning with designated English storybooks to reflection and feedback sessions aimed at continuous development. Data collection methods include surveys, interviews, and observations, allowing for a comprehensive examination of social skills and metacognition among participating students. Results: The results show significant correlations between social skills and metacognition, such as the correlation between knowledge and statistics (r = 0.759, p < .01), the moderate correlation between cooperation and knowledge (r = 0.532, p < .01), the moderate correlation between statistics and cooperation (r = 0.539, p < .01), and the correlation between self-regulation and assertion (r = 0.278, p < .001). The average score of the satisfaction of college students participating in service learning was 4.8 out of 5. Conclusions: This study highlights the significant role of service-learning in boosting social skills and metacognition among university students. This study enhances the academic understanding of the relationships between social skills, metacognition, and service-learning programs, contributing to the expansion of both theoretical and practical knowledge in the field.

교육서비스품질과 의사소통이 고객만족 및 고객신뢰를 매개로 고객충성도에 미치는 영향에 관한 연구 (A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust)

  • 김은정;하정옥;박종우
    • 품질경영학회지
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    • 제52권1호
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    • pp.57-75
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    • 2024
  • Purpose: The purpose of this study is to recognize the importance of a cooperative relationship in which parents of early childhood education institutions share responsibility and authority, and to suggest ways to establish efficient management strategies. Methods: The survey was conducted through online responses using Google surveys and SNS. The collected data was collected using SPSS 22.0 and Smart PLS 4.0 statistical programs. Results: Among the 13 hypotheses, only expertise in educational service quality was confirmed to have no effect on customer trust. The verification results of 11 mediation effects confirmed that customer satisfaction does not mediate the relationship between non-verbal communication and customer loyalty, and that customer trust does not mediate the relationship between expertise and verbal communication on customer loyalty. Conclusion: We presented basic data for establishing a marketing strategy that can improve the quality of services of infant and toddler education institutions and increase management performance.