• 간호행정학회지
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• 제21권5호
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• pp.501-510
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• 2015

Purpose: The purposes of this study were to identify the effects of social support, resilience, stress and satisfaction in major on the happiness index of nursing students. Methods: Data were collected from March 16 to April 10, 2015 through a self-report questionnaire survey. Participants were 205 students in three different nursing colleges located in Busan and Yangsan. Measured variables were social support, resilience, stress, satisfaction in major and Happiness index. Results: Social support, resilience, satisfaction in major, and personal relationships had significant positive effects on the happiness index, while stress had a negative effect on the happiness index. Explained variance for the happiness index was 46% and social support was the most significant factor in the happiness index of nursing students. Conclusion: The results from this study suggest that resilience, social support, stress, satisfaction in major, and personal relationships should be considered as the main influential factors when developing intervention strategies to increase of the happiness index of nursing students.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2007년도 추계학술대회논문집
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• pp.630-633
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• 2007

This paper proposes method to find the subjective satisfaction index of an air-conditioner using consumer's sensory evaluation for an air-conditioner. A satisfaction index of an air-conditioner is presented the annoyance and freshness as ${\alphs}$, ${\beta}$ exponents of 1/f slope and is changed the annoyance and freshness as exponents of 1/f slope are changed. The satisfaction index of an air-conditioner is not improved if SPL is above the proper level although the 1/f slope has optimal ${\alpha}$, ${\beta}$ values. Therefore, this paper proposes the satisfaction index of an air-conditioner considered both SPL and ${\alpha}$, ${\beta}$ exponents of 1/f slope.

• 대한안전경영과학회지
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• 제19권4호
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• pp.221-230
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• 2017

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid methods for them are necessary more. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. To measure service quality accurately, this researcher collected and analyzed data by survey for customers who are customers of logistics services, grasped potential satisfaction standard(P) by 5 point Likert scale and one survey for accurate classification of quality attributes through weighted customer satisfaction coefficient changing quality attributes by developing the study on Kano model and Timko's customer satisfaction coefficient, and suggested Potential Customer Satisfaction Improvement index(PCSI) for examining the improvement of customer satisfaction so as to utilize them as an index of differentiated and concrete measurement of service quality.

• 품질경영학회지
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• 제32권4호
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• pp.113-124
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• 2004

Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

• 한국조사연구학회:학술대회논문집
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• 한국조사연구학회 2000년도 추계학술대회 발표논문집
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• pp.7-19
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• 2000

고객만족의 중요성과 함께 고객만족도를 측정하여 활용하려는 업계의 노력이 눈에 띈다. 서로 다른 방법으로 측정되고 있는 업계의 고객만족도 조사실태를 감안할 때 고객만족도 조사의 발전은 매우 필요한 이슈일 것이다. 본 고는 업계의 주요 만족도 조사가 어떻게 이루어지는 지를 ACSI (American Customer Satisfaction Index)를 중심으로 간략히 살펴보았으며, 만족도 모델에 바탕이 될 수 있는 고객만족이론을 간략히 검토하였다. 또한 서울시가 투자한 일부 공공기관의 고객을 대상으로 측정한 고객만족과 선행변수와의 관계에 대한 실증분석 결과를 제시한 후, 그 결과와 ACSI 모델을 적용하는 데에 관하여 논의하였다.

• 유통과학연구
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• 제8권4호
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• pp.17-23
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• 2010

은행의 고객만족 및 서비스 품질을 통한 경쟁력 강화를 위해 은행에 대한 품질요인을 '과정품질(process quality)', '결과품질(outcome quality)', 그리고 '서비스 환경품질(service quality)'의 세차원으로 나누어 분석하였다. 서비스 품질에 대한 분류는 Kano의 품질분류 모델을 이용하였으며 고객만족 개선을 위한 고객만족 지수를 산출하였다. 고객만족 지수의 산출은 기존에 사용하던 잠재적 고객만족 개선지수(PCSI Index)의 한계를 보완하여 가중 잠재적 고객만족 개선지수(WPCSI)를 이용하였다. 가중 잠재적 고객만족 개선지수(WPCSI)는 본 연구에서 제시한 방법으로 고객들이 인식하는 품질요인에 대한 중요성을 고려한 지수이다. 연구결과 '직원의 업무처리 능력', '원하는 서비스를 제공받은 정도', '직원이 업무를 신속하게 처리하는 정도'의 품질특성 요인이 고객에게 충족될 경우 만족도가 높아지는 것으로 나타났으며, '직원들의 상품설명에 대한 적극성', '서비스 환경이 전반적으로 아름다운 정도'는 충족과 만족간에 큰 차이를 보이지 않고 있음을 확인할 수 있다.

• 대한안전경영과학회지
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• 제9권6호
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• pp.205-214
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• 2007

Nowadays the customer is classified with external customers and the inside customers. Which are not only end users who consume products but also all people who contribute to their earnings through the management activity of the enterprise. Furthermore, the fact that the external customer satisfaction index and inside customer satisfaction index are closely related is supported by many researches. It is interpreted if the inside customer satisfaction is not improved, achievement of the external customer satisfaction cannot be easy. In this paper, First, we will deduce the inefficient index through DEA model in each department after setting up the weight of items of inside customer satisfaction and measuring them. Second, as well as research entire models about improvement methods of inside customer satisfaction getting improvement methods for reaching a goal in the minimum amount of efforts.

• 한국조경학회지
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• 제29권5호
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• pp.84-91
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• 2001

The purpose of this thesis is to search for appropriate design elements to manage ponds on golf courses. This paper showed that a variable, width, and volume have significant influence on satisfaction(Sig 0.001). This research investgated golf courses in Kyung-ki province. In short, we measured the physical design elements of ponds to bring out major factors which could determine satisfaction of golf courses for golfcourse manager(greenkeeper). The results between satisfaction and physical variable came out as follows; 1, Golfcourse managers(Green keepers) responded to questions that they were satisfied in only 29.9% of the ponds. We found that they considered management very highly. we could evaluated the value of necessity and importance are high, that is importance to manage ponds 2. Some physical design elements(volume, width) increased dependent variable(satisfaction) and others(length, area, circumference, index of shape) decreased dependent variable(satisfaction) 3. Volume has an influence on dependent variable more than depth on index of shape. 4 If the result of \`index of shape\` decreased, the result of \`management satisfaction\` would be high, and when volume is 8500ton∼17000ton, depth is 27m∼3.1m, \`management satisfaction\` would be high. The research findings can be used for planning and designing of golfcourses for designers, and by management for greenkeepers, and will provide pertinent design elements far design of golfcourses. We suggest that the interrelation between ponds and strategic play must be examined in future research.

• 한국치위생학회지
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• 제17권4호
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• pp.555-564
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• 2017

Objectives: The purpose of the study is to investigate the oral health assessment and satisfaction according to recognition and beneficiary oral health projects for oral health promotion of the elderly. Methods: The subjects were elderly over 65 years old in Jeonbuk province. The study instrument was structured questionnaire including general characteristics, oral care condition, recognition of project, satisfaction of project, geriatric oral health assessment index, life satisfaction. For data analysis, the study used independent t-test, one way ANOVA and Pearson correlation analysis. Results: The subjects of this study were well aware of the perceived health status of oral health projects. Satisfaction scaling project was the highest in the satisfaction of the received projects. People who recognized the oral health project had a high oral health assessment index. People who benefit from oral health project showed higher satisfaction in life. Conclusions: As for the elderly's perception on oral health care, they showed higher oral health assessment index and life satisfaction.

• 디지털융복합연구
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• 제12권10호
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• pp.363-374
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• 2014

본 연구의 목적은 간호대학생의 건강행태, 자아존중감, 전공만족도 및 행복지수간의 상관관계를 파악하고 행복지수에 영향을 미치는 요인을 파악하기 위해 시행되었다. 연구 결과는 첫째, 간호대학생들의 건강행태, 자아존중감, 전공만족도와 행복지수는 유의한 양의 상관관계를 나타내었다. 둘째, 대상자의 행복지수에 대한 위계적 회귀분석 결과 일반적 특성, 건강행태 및 건강상태보다 자아존중감과 전공만족도에 의해 더 큰 영향을 받고 있었다. 이러한 결과는 간호대학생의 행복지수를 증가시키는 전략을 개발하는데 유용하게 활용될 것이다.