• 제목/요약/키워드: sales services

검색결과 475건 처리시간 0.021초

허브경쟁력 강화를 위한 해외 저가항공사 터미널(LCCT) 활용 사례연구 (A Case Study of Oversea's Low Cost Carrier Terminal (LCCT) for Hub Network Competitiveness)

  • 황성연;김종현;박성식;김기웅
    • 한국항공운항학회지
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    • 제22권4호
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    • pp.15-24
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    • 2014
  • Low Cost Carrier(LCC)s in Asia Pacific market are expected to record high growth due to the expansion of Open Sky Policy among Korea, Japan, China and South East Asia. As everybody is aware of, LCC is not only saving flight cost but also creates differentiating business model by reducing unnecessary services such as F&B and in-flight duty free sales services. Booming LCCs in Asian market will cause not only Incheon airport but also other local airports in Korea to compete heavily to attract LCCs. For example, Air Asia Group with more than 200 fleet has expanded its alliance network throughout Asia. Therefore this paper has researched a new business model operating a LCC terminal for the hub airport competitiveness. According to analysis result of case study, it was found out, considering increasing airline demand next decade, Incheon airport and other domestic airports in Korea had better change an existing terminal into a LCC Terminal(LCCT) to differentiate airport services and expand its hub network. That is because of economic feasibility, first of all, of securing hub and spoke networking capabilities with airlines and finally of developing commercial facilities customizing LCC passengers' demand.

A Study on the Development of Railway Logistics Business Model and Track Capacity

  • GyuBae KIM;SungWook KANG
    • 유통과학연구
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    • 제21권9호
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    • pp.93-102
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    • 2023
  • Purpose: This study attempts to analyze the current status of the railway logistics business and to seek ways to improve it by using the business model as an analytical framework. It was intended to reflect practical implications that could be applied to the field, by dealing with issues at the industrial site related to each component in the business model. Research design, data and methodology: This study was conducted through literature review and field research. We analyzed academic papers and industrial reports on the development of the railway logistics industry and interviewed various stakeholders in the railway logistics industry. Results: This study determined the factors that could be eliminated, raised, reduced, or created from the customer and product perspective, infrastructure management perspective, and financial perspective. Conclusions: The growth of existing business can be achieved by lowering service prices, improving service quality, and securing large-scale transportation capacity. The additional transportation of high value goods and cold chain commodities will be promising business opportunities. Existing services can be provided to new customers (large pre-shippers, forwarding customers, etc.) in order to increase the size of sales Urban delivery services and comprehensive logistics services based on complex logistics centers may open an avenue for new market. A more timetable and track capacity need to be assigned to logistics, which significantly improve the flexibility and the competency of railway logistics.

이러닝 분야의 빅데이터에 관한 인식과 영향에 관한 융합적 분석 (Convergence Analysis of Recognition and Influence on Bigdata in the e-Learning Field)

  • 노규성
    • 디지털융복합연구
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    • 제13권10호
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    • pp.51-58
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    • 2015
  • 교육 분야에서의 빅데이터 활용이 선진국을 중심으로 확산되고 있다. 그러나 국내의 경우 이와 관련된 실험적 접근만이 있을 뿐 관련 연구나 현장의 서비스는 아직 나타나지 않고 있는 실정이다. 따라서 이러닝 업계에서 빅데이터의 응용이 저조한 이유를 파악하고 이를 개선할 연구와 대안 모색이 시급한 상황이다. 연구 결과, 이러닝 산업계에서는 빅데이터의 이해 수준이 높으면 빅데이터가 이러닝에 미치는 영향이 크다고 인식하고 있으며, 매출 규모가 큰 업체일수록 영향이 크다고 인식하고 있는 것으로 종합되었다. 이에 본 연구는 매출규모에 따라 다른 빅데이터에 관한 교육 및 활용 지원 정책을 펼 것을 제언하였다.

신규고객 유치에 따른 기존고객의 이탈가능성 연구 (A Study on the Current Customer's Defection Due to Promotions Focused on New Customer Acquisition)

  • 이기순;김상용
    • 한국경영과학회지
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    • 제32권1호
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    • pp.105-124
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    • 2007
  • CRM (Customer Relationship Management) becomes a crucial paradigm as the environment of the market changes. About the CRM actively maintaining and managing customers that have been already acquired, the research has been done as a plan to lure loyal customers who bring lucrative profits in the long term for the company in order to increase the value to the customers. However, in practice, the focus is on putting spurs to attracting new customers in a short term rather than retaining existing customers who give profitable revenues. If the company puts high emphasis on drawing the new customers, in a CRM's point of view in relation to the value of the customers, it can incur a loss in the long run. The reason is that if the firm conducts discriminative sales promotion, the existing clients with high loyalty will feel relatively treated inappropriately and they will have negative feelings such as being betrayed from the company they prefer. This occurrence of negative emotion can in-crease the possibility of highly profitable clients' secession. In consequence, this paper focusing on the process of the client segmentation at the mobile telecommunication services shows that the sales promotion strategy for the new customer attraction can lead to negative effect on the loyalty of the existing customers.

The Effect of Selection Factors of Marine Transportation Service on Transaction Continuity

  • KIM, Beom-Soo;KIM, Bo-Young
    • The Journal of Asian Finance, Economics and Business
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    • 제7권1호
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    • pp.217-228
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    • 2020
  • The selection factors of service companies have changed in accordance with intensifying competition in the marine transportation service market and environment changes of transportation services. To explore the important factors of customer choice to marine transportation service, this study empirically examines the influence of these selection factors; service provision area, price competitiveness, corporate image, service expertise, and sales support, on transaction continuity through customers' perceived service value and satisfaction. Based on an online survey with those in the Korean marine transportation industry, this study conducted statistical analyses using structural equation modeling. Based on relevant previous studies, the current study constructed a total of 55 survey questions. Finally, 213 questionnaires were collected. Among the five selection factors, corporate image did not affect perceived service value, and price competitiveness was still the most important factor. However, service expertise and sales support were found to be more important factors than regional factors. In order to maintain transaction continuity, shipping companies should also strive to improve their service quality to their customers. In particular, service quality strategies focused on time and regional factors should develop to strategies with the key factors for the changed business environment.

국제전자계약준비초안(國際電子契約準備草案)의 적용범위에 관한 비교 연구 (A Study on the Scope of Application of Preliminary Draft Convention on International Contract Concluded or Evidenced by Data Message)

  • 오원석
    • 통상정보연구
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    • 제4권2호
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    • pp.1-12
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    • 2002
  • The purpose of this paper is to examine the scope of the application of Preliminary Draft Convention, which will be fixed as international uniform rules soon, in relation to the CISG. First, this Draft Convention will cover service contracts as well as sales contract of goods, but the license agreement will be excepted because it does not transfer the complete property. Second, this will cover the commercial contracts(sales or services) concluded by data message fully or partially. Third, this will be applied in international contract regardless of contracting states or non-contracting states. As it is very difficult to confirm the places of business of contracting parties in on-line contracts, the first criterion to confirm them is the indication by the party in each contract. This presumption may be supplemented, if they are not indicated in the contract, by the location of the equipment and technology supporting an information system used by a legal entity for the conclusion of a contract. It is essential to establish an international uniform rules as soon as possible in order to activate the international businesses with on-line basis. Thus this author hopes that this paper will contribute to the clear understanding to the scope of application of Preliminary Draft Convention for which the UNCITRAL is under working.

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A Study on Promotional Plans of Local Business by using SNS (Social Network Service): Focused on Naver Band, Blog, Kakao Talk and Facebook

  • Jang, Yu-Ri;Youn, Won Bae
    • 융합경영연구
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    • 제2권2호
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    • pp.1-9
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    • 2014
  • This study investigated solutions of not only weak organization but also poor communication with customers from point of view of SNS such as Naver blog, Naver band, Kakao Talk and Facebook to promote local business market. The study gave strategies: First, SNS marketing strategy shall be used to do public relations and communicate in accordance with features of each SNS. Naver Blog that is opened SNS shall be used to do public relations and to invite new customers, and Kakao Talk that is closed SNS shall be used to increase customers having high loyalty, and Facebook that has both properties of SNS, that is to say, openness and closure, shall be used to raise effects of word-of-mouth to make use of new sales window. The communication can find out customers' needs to provide customers with customized services. Second, Naver Band and/or cafe shall be opened to increase link and friendliness and to have community consciousness realizing common goal and to destroy merchants' helplessness and individualism and to make change of the market for the place of community. Changes among the merchants may get better ideas to do events continuously and to get more SNS marketing effects and synergy. Third, the merchants shall make change not momentarily but continuously by making efforts steadily. Good communication in and out of the market may create inherent brand value to differ from super chain and/or SSM and to increase sales as well as traditional market image and to attain customers' loyalty.

울산광역시의 여가산업 분석 (Analysis of Leisure Industries in Ulsan Metropolitan City)

  • 최성훈;송강영
    • 한국콘텐츠학회논문지
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    • 제10권1호
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    • pp.391-398
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    • 2010
  • 본 연구의 목적은 울산광역시의 여가산업의 규모를 분석하는 것이었다. 이를 위해서 문화체육관광부에서 제공하는 2008여가백서의 여가산업분류표를 기준으로 여가산업을 크게 여가용품산업, 여가공간산업, 여가서비스산업으로 구분하였고, 통계청에서 제공하고 있는 국가통계포털사이트(http://www.kosis.kr)의 9차 개정(2007년 기준)을 이용하여 사업체수, 종사자수, 종사자의 성별, 매출액 등을 분석하였다. 연구결과 울산광역시의 여가산업과 관련된 사업체수 10,292개, 종사자수 23,357명, 종사자의 남성 8,699명, 여성 14,631명 이었고, 매출액 규모는 1조 1,675억 원이었다. 구체적으로 살며보면, 여가용품산업의 사업체수는 1,041개, 종사자수는 1,867명, 매출액은 1,227억 원이었고, 여가공간산업의 사업체수는 6,534개, 종사자수는 15,752명, 매출액은 6,940억 원이었으며, 마지막으로 여가서비스산업의 사업체수는 2,717, 종사자수는 5,738명, 매출액은 3,507억 원이었다. 울산의 여가산업 중에서 여가용품산업은 여가용품제조업의 비중이 거의 없고, 여가공간산업에서 유흥업소의 비중이 높으며, 여가서비스산업은 여가교육서비스업이 많았다.

수산물의 유통구조 개선에 관한 연구 (A Study on Improving the Fisheries Products Distribution Structure)

  • 이강우
    • 수산경영론집
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    • 제31권1호
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    • pp.33-54
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    • 2000
  • This study intends to examine the distribution channel of the most popular ten species caught in Korean coastal and off-shore fisheries with the aid of interviewing fish brokers and cooperative staffs in fish landing markets. This paper finds and emphasizes the following three suggestions, in order to improve the present scheme of fish distribution system. Firstly, annual catch of 10 kinds of fishes is successively decreasing in quantity from 1994 to 1998. Moreover annual catch shows larger variations than fish price and cooperative sales quantity. Except sea eel and sole, cooperative sales accommodates more than 90% of the fish landed, accounting for the small variation in cooperative sales, which invalidates the effectiveness of the free distribution system adopted by the government. Secondly, diversified distribution channels are exposed according to the nature of the fish, the method to harvest, and the quantity caught. Large retailers such as discount stores, super chains and home shopping institutions are actively involving themselves in direct purchase in fish landing markets. Through the analysis of distribution routes, the general distribution channel of fresh fish has been found such as producers longrightarrow fish brokers in landing markets longrightarrow fish brokers in central wholesale markets longrightarrow wholesalers longrightarrow retailers longrightarrow consumers. In order to reduce distribution margin through the analysis of distribution function and distribution margin, this paper presents a new distribution channel such as producers longrightarrow fish brokers in landing markets longrightarrow wholesalers longrightarrow retailers longrightarrow consumers. Thirdly, to improve the fish landing markets, this paper suggests the M&A of uneconomical fish landing markets or renovating toward wholesalers, introduction of processing services and improvement of processing facilities, subsidizing fish brokers in landing markets, revitalization of marketing divisions in cooperatives and improvement in fish auction system.

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Antecedents to Customer Repurchase in Korean Social Commerce Service

  • Lee, Suk-Jun;Youn, Myoung-Kil;Kim, Wanki
    • 유통과학연구
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    • 제10권3호
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    • pp.7-13
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    • 2012
  • Recently, with the success of Groupon in the USA using the new business model referred to as social commerce, which is a commercial transaction involving group purchases on social network service (SNS), social commerce business receives much attention. Social commerce is capable of effectively promoting additional purchasing by customers through unprecedented price discounts and limiting the number of purchasers and time allotted for purchases, and is able to achieve promotional effects over and above those of simple product promotion due to customers' voluntary word of mouth. Although social commerce is effective for short-term increase in the sales of products, there are numerous dissenting opinions on whether it can promote repurchasing by customers. In particular, social commerce in Korea focuses only on unprecedented discounted prices and does not have the marketing effect that SNS can produce over and above the sales promotion. The objective of this study is to find the factors that influence the repurchase intention on social commerce and to analyze factors that contribute the social commerce product. For this, this study extracts repurchase intention factors and computes a repurchase probability to assess the influence of factors other than price discount on social commerce customers at the time of repurchasing. In addition, the importance of factors toward sales revenue for each of the social commerce products (e.g., restaurant/café, beauty, tour/leisure, show/exhibition, and fashion/clothes) is estimated by using the computed repurchase probabilities. The repurchase probability through the analysis can be used for development of social commerce business in Korea.

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