• 제목/요약/키워드: sales and service

검색결과 907건 처리시간 0.028초

소비자의 주유소 재방문의도에 영향을 미치는 요인에 관한 실증적 연구 (An Empirical Study on the Effect of Choice Factors of Gas Station on Repurchase Intention)

  • 이선규;이웅희;김영형
    • 디지털융복합연구
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    • 제7권3호
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    • pp.83-92
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    • 2009
  • This research investigates the present situation of petroleum market and the potential strategy which help gas station obtain competitive advantages. Specifically, this research chooses five factors (product quality, service, price, multi-function, easy entrance) which are believed to be extensively related to repurchasing intention. The findings are as follows; First, four factors associated with gas station choice (product quality, service, price, multi-function) are related to repurchase intention except easy entrance. Second, sex and age have moderating effects between factors and repurchase intention. To keep and preoccupy new customers, the administrators of petroleum industry and gas station should establish sales/administration strategies considering these above.

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A SURVEY ON THE UTILIZATION OF AGRICULTURAL MACHINERY

  • Lee, Y.B.;Shin, S.Y.;Oh, I.S.;Kim, H.J.;Kim, B.G.
    • 한국농업기계학회:학술대회논문집
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    • 한국농업기계학회 2000년도 THE THIRD INTERNATIONAL CONFERENCE ON AGRICULTURAL MACHINERY ENGINEERING. V.II
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    • pp.446-459
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    • 2000
  • This study was carried out in order to find out an effective machinery utilization strategy by conducting a survey on utilization and maintenance of agricultural machinery. The survey showed that the no. of utilization hours for power tiller in a year was 190.2hrs, 208.6hrs for tractor, 59.1hrs for rice transplanter, 74.0 hrs for combine, 44.6 cultivator and 254.4hrs for 4.4hrs for grain dryer. The period covered the time the machine was until it became unserviceable. The results are as follows: 10.0yrs for power tiller, 7.5yrs for tractor, 7.4yrs for rice transplanter and 5.4yrs for combine. This indicate that the actual period of use for power tiller and rice transplanter was longer than the expected period of duration years so there is a need for adjustment. The factors considered by the farmers for purchasing agricultural machine were: farm size(32%), machine operation (26.0%), performance(l4.0%) and post or after sales service(12.6%), according to the survey. It showed that repair cost rate in a year was classified into major agricultural machine; 4.8% for combine; 3.9% for tractor; 3.5% for rice transplanter; 2.0% for power tiller; 1.6% for grain dryer; and 1.2% for cultivator. The reasons for poor maintenance were insufficient after sales service(25%) and difficulty in buying parts(75%) because of the unavailability of parts in local shops(55%), imported models(30%) and outmoded model(15%).

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IT 기업의 전유 메커니즘 효과성에 관한 연구 (A Study on the Effectiveness of the Appropriability Mechanism of IT Companies)

  • 박은미
    • 산업융합연구
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    • 제21권3호
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    • pp.57-64
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    • 2023
  • 기술의 발전과 융복합화가 진행되면서 전유 메커니즘에 대한 기업들의 관심이 나날이 증가를 하고 있다. 이에 본 연구에서는 국내 IT기업의 전유 메커니즘 효과성에 대해 파악을 하고자 하였다. 이를 위해 선행연구 검토와 전문가를 통해 최종적으로 7개의 전유 메커니즘을 도출하고 이를 실증분석하였다. 분석결과, SW기업에서는 리드타임, 특허, 영업비밀, 보완적 판매 및 서비스, 디자인 등록, 보완적 제조, 학습곡선효과 순으로 그 중요도가 나타났다. HW 기업에서는 특허, 영업비밀, 리드타임, 디자인 등록, 보완적 판매 및 서비스, 학습곡선효과, 보완적 제조 순으로 그 중요도가 나타났다. 또한 공통적으로 특허, 영업비밀, 리드타임이 중요한 요인으로 선정이 되었다. 본 연구의 결과는 기업에서 전유 메커니즘 전략을 수립하는데 있어 유용한 가이드라인으로 활용이 가능할 것으로 보인다.

개인화된 전시 서비스 제공을 위한 관객 반응을 고려한 지능형 인터랙티브 시스템 (A Study on Intelligent Interactive System Considering Audience's Response for Providing Personalized Exhibition Service)

  • 박원국;최일영;안현철;김재경
    • 한국IT서비스학회지
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    • 제11권2호
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    • pp.229-242
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    • 2012
  • The MICE(Meeting, Incentive travel, Convention, and Exhibition) industry grows steadily. Especially, exhibition industry plays an important role as the effective sales and marketing tools. However, lots of studies have focused on the flow analysis of audience traffic, booth recommendation or formulaic interactions between audiences and contents in the exhibition hall. In this study, we proposed an intelligent Interactive system considering audience's response for providing personalized exhibition service. First, we extracted components of the system architecture through the previous studies. Second, we suggested the system architecture and scenarios for intelligent interactions between audiences and contents. We hope that the proposed system will strengthen the basis for implementing interactive system in the exhibition industry.

쇼륨 실내디자인 계획 방향에 관한 연구 (A Study on the Planning for Interior Design of Showroom)

  • 김경순
    • 한국실내디자인학회논문집
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    • 제7호
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    • pp.45-49
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    • 1996
  • The purpose for this study shows general planning direction about showroom which can enhance sales promotion, and corporate image and through buyer negotiation increasing export. We can divide showroom as promotional showroom and institutional showroom as a whole. The results of this research can be summarized as follows : There is no uniformed design plan of display for the P.R of showroom. And they need independent business space. But, there is no attractive factors to fascinate their consumer and thus there is no sufficient service facility, Also, some more effective planning is needed to support their supervisors. I wish to suggest some planning direction on the basis of research problems : We need to divide four space- that is entrance space, display space management space, service space-to allocative effectively space for the purpose of charging product. P.R. We should set up uniformed design policy which can contribute P.R.-that is corporate color, unform . logotype, sign, pamphlet etc.

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패션 리테일 엔터테인먼트 구성 요소가 점포 이미지와 점포 충성도에 미치는 영향 (The Effects of Factors of Fashion-Retail-Entertainment on Store Image & Store Loyalty)

  • 이승희;박지은
    • 복식문화연구
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    • 제15권1호
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    • pp.179-192
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    • 2007
  • The purpose of this study was to investigate the relationship among fashion retail-entertainment, store image and store loyalty. Two hundred eleven who female college students living near Seoul area participated in this study. Two hundred sample used for data analysis. For data analysis, frequency, factor analysis, correlation analysis and multiple regression analysis were used. The results were as follows: First, fashion retail-entertainment had 4 factors such as shopping environment, sales service, dining facilities, and others. Store image composed of psychological image, merchandise mix, customer service, and advertising exposure. Store loyalty had 3 factors; cognitive loyalty, intentional loyalty, emotional loyalty. Second, retail-entertainment factors had positive influences on store image and store loyalty. Third, store image had positively affected on store loyalty. Based on these results, successful strategies for fashion retail-entertainment business would provide.

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성인 남성의 인구통계학적 특성에 따른 넥타이 디자인 선호도 연구 - 스트라이프 패턴을 중심으로 - (A study on the preference of necktie design according to the demographic characteristic of adult man - Focused on stripe pattern -)

  • 박영희
    • 패션비즈니스
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    • 제16권4호
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    • pp.152-165
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    • 2012
  • The purpose of this study was examining the preference difference of the necktie design for the stripe patterns according to the demographic characteristics. The study method was a research study through a survey. The study subject was the adult men in their from 20's to 50's. The study stimulative was the stripe patterns of man's necktie which were made by Adobe Photoshop 9 with using the color, the arrangement, the interval, and the width of necktie. The results of study are as follows. As the difference analysis result for the color preference for stripe pattern according to the demographic characteristic, men in their 20's preferred most gray series, men whose monthly income is less than two millions won and men of owner-operator preferred most red series, and all the rest of men preferred blue series. As the difference analysis result for the preference of arrangement type, men in their 20's preferred most the stripe pattern of width, students preferred most the stripe pattern of length, all the rest of men preferred most the stripe pattern of diagonal. As the difference analysis result for the preference of stripe interval for necktie, unmarried men, students, men in their 20's, and men engaging in sales/service and production work preferred most the interval of 0.6cm, all the rest of men preferred most the interval of 1.2cm. As the difference analysis result for the preference of necktie width, unmarried men, men in their 20's, men engaging in sales/service and production work, and students preferred most the width of 7cm, all the rest of men preferred most the interval of 8cm.

제약회사 영업사원의 면담 품질(Call Quality) 향상을 위한 퍼실리테이션(Facilitation) 교육법의 효과 (The Effectiveness of Facilitation Education for Call Quality of Medical Representative in Pharmaceutical Industry)

  • 임형식;강신국;이광수;홍진태
    • 보건의료산업학회지
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    • 제13권4호
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    • pp.215-228
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    • 2019
  • Objectives: The purpose of this study is to figure out that Facilitation education can affect significant improvement in sales staff's understanding of precise pharmacokinetics, benefits, safety, and side effects, etc. and eventually lead to increase in call after taking courses. Methods: Data utilized in this study was collected from 413 sales staffs who completed Facilitation course for 5 months. This study used statistical methodologies, paired t-test, exploratory factor analysis, and logistic regression model in order to identify change in Call and after Facilitation courses. Results: The result shows that there are statistically significant increases in CALL quality after Facilitation courses based on the result of pared t-test. Moreover, Facilitation education is more effective in average time of one-time detail than average number of visits per day and average number of doctors per day from the result of logistic regression. Conclusions: In order for MR in pharmaceutical company to improve CALL quality, the education for precise pharmacokinetics, benefits, safety, and side effects is necessary. In addition, various professional training required for detail, including disease education, Selling Skills education, and literacy education are essential. Therefore, Facilitation education would be desirable choice in terms of pharmaceutical marketing strategy.

인터넷 쇼핑에 의한 상품판매의 지역적 특성 - G eshop의 경우 - (Regional Characteristics of Commodity Sales by Internet Shopping : A Case Study of G eshop)

  • 김영숙
    • 대한지리학회지
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    • 제38권5호
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    • pp.769-785
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    • 2003
  • 인터넷 쇼핑 판매액의 지역적 분포는 판매액이 많고 다양한 상품군을 구매하는 도시지역과 판매액이 적으며 단순한 의류나 가정주방용품 및 기타 상품군을 구매하는 농촌지역으로 크게 나눌 수 있는데, 이것은 인구규모와 25∼49세의 여성인구, 교육 및 서비스 산업의 지역의 발달정도에 의해 나타난 현상이라 할 수 있다. 이러한 현상은 그 동안 우리나라가 경제발전을 도모하면서 파생된 도ㆍ농간의 인구분포 및 각종 인구구성의 차별화가 그 배경으로, 이것이 인터넷 쇼핑에도 영향을 미쳐 농촌지역 소비자의 제한적 구매행태를 나타나게 하였다.

인터넷 쇼핑몰 이용 소비자의 식품 구매 의도 분석 (Research on Consumer's Food Purchasing Intentions through Internet Shopping Mall)

  • 김성희;주나미
    • 한국식생활문화학회지
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    • 제22권6호
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    • pp.705-712
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    • 2007
  • In spite of the fact that the food group(Food, Drinks and Health foods & Agricultural and Marine products) occupies little position in total sales of Internet shopping mall, the food group's sales in cyber shopping mall in 2006 have increased 678.1% over 5 years. In addition to the fact that the food consumption pattern has changed from quality-oriented to convenience, health and safety-oriented, the need to decrease the opportunity cost created by housework is rising in the context of increase of women's work participation rate. The wind of change like these will become the foundation on which cyber food industry will be developed. The factors having an effect on consumer purchasing intentions when one buy foods through internet shopping malls are researched in this thesis. For the investigation, women of 697 were surveyed by a questionnaire, and the data were analyzed by the SPSS for WINDOW(Version 12.0). The result is as follows: Factors having an effect on food purchasing intentions are Convenience(Timesaving, Troublesomeness), Customer service(Responsiveness, Reliability, Empathy, Tangibility), Perceived Customer Risk(Economic, Social, Performance risk) and Shopping experience(Easy to find out, Easy process for payment) in order.