• Proceedings of the Korea Information Processing Society Conference
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• 2002.11c
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• pp.1847-1850
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• 2002

최근에 이동통신기술의 발전과 무선인터넷 사용자의 급증 및 휴대 단말기 장치의 성능 향상으로 인하여 사용자의 위치 정보를 활용하여 부가 정보 서비스를 받을 수 있는 위치기반서비스(LBS Location Based Service)에 대한 관심이 급증하고 있다. 위치기반 서비스를 제공하기 위해서는 사용자의 위치정보를 관리하는 이동체 데이터베이스가 필수적으로 요구된다. 친구 찾기 서비스와 같은 초기 단계의 LBS 서비스에서는 현재위치만을 가지고 서비스할 수 있지만, 데이터 마이닝이나 CRM등과 같이 연동된 고급 서비스를 제공하기 위해서는 시시각각 변화는 사용자의 현재 위치정보뿐 아니라 과거위치정보를 관리할 수 있어야 한다. 본 논문에서는 이동체 데이터 베이스의 구성요소 중 대용량의 위치정보를 저장 및 검색하기 위한 분산 관리 시스템을 설계하고자 한다. 분산 관리 시스템은 현재위치 관리 컴포넌트와 과거위치 관리 컴포넌트, 분산위치관리 컴포넌트로 구성된다. 현재 위치 관리 컴포넌트와 과거위치 관리 컴포넌트는 공간색인을 제공하므로 데이터 검색의 성능을 향상시키고, 분산위치 관리 컴포넌트는 대용량의 데이터를 다양한 데이터베이스에 분산 저장 및 검색하므로 과부하를 조절하고 대용량의 위치정보를 효율적으로 관리하고자 한다.

• The Korean Journal of Health Service Management
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• v.7 no.4
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• pp.179-190
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• 2013

The main purpose of this study was to investigate the effect of the factors which cause the patients to choose hospital from the view of Christian missionary hospital. The subjects were 194 inpatients and 202 outpatients of the K Medical Center in Busan. The research had been conducted from 20 June to 31 July in 2013. The major results demonstrated that the medical and social services image factors strongly affected to the satisfaction and selectivity of patients. Social role image of religious medical institution should be considered important and it seems beneficent in CRM(Customer Relationship Management) based on this results.

• Journal of the Korea Society of Computer and Information
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• v.12 no.2 s.46
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• pp.307-314
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• 2007

FDS (Franchise Distributed System) which can efficiently control and manage the resources like food, liquid and services is required in many distributed system related areas like SCM (Supply Chaining Management) and ECR (Efficient Consumer Response). But, established system, such as used PC and Internet or CTI (Computer Telephony Integration) that need other equipment and expenses. And these have many problems, as voices record or recognition, not spreaded. To solve those problems, we design and implemented Web Card Checker for Franchise Distribution. Our system used card checker machine, not make additions, which can order raw materials like SCM as well as managed distributed processes.

• Journal of Distribution Science
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• v.17 no.3
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• pp.41-47
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• 2019

Purpose - Based on the analysis of Kazakhstan's experience of digital transformation, this study suggests a concept for digital solution to optimize organizational process, create trust networking between the center of state scholarships programs and recipients. In addition, the authors contribute to the current discussions of an effective digital transformation of state services. Research design, data, and methodology - Policy analysis is based on the combination of both primary and secondary materials collected during a Policy Research Project conducted in Kazakhstan in 2017. It involved semi-structured interviews with the state scholarship' recipients, ICT experts and findings from academic articles. Results - Findings are represented via Policy Development Matrix - a table with three options (status quo, partial change, total change) to deal with policy challenges. Authors suggest a concept for digital solution following the Customer Relationship Management (CRM) principles for optimizing core business processes, communication and networking strategies of the state scholarships program. Conclusions - At the time when digitalization becomes trending for states, the transformation of the state education policy is inevitable. The rapid development of digital technologies creates new opportunities for a single integration platform with key principles of Smart Remote Management in the state scholarships programs.

• Journal of the Korea Safety Management & Science
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• v.10 no.4
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• pp.189-198
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• 2008

At present, companies write daily work record or use bar-code in order to collect distribution flow data in real time. However, it needs additional works to check the record or read the bar-code with a scanner. In this case, human error could decrease accuracy of data and it would cause problems in reliability. To solve this problem, RFID (Radio Frequency Identification) is introduced in many automatic recognition sector recently. RFID is a technology that identification data is inserted into micro-mini IC chip and recognize, trace, and manage object, animal, or person using wireless frequency. This is being emerged as the core technology in future ubiquitous environment. This study is intended to suggest RFID application method in franchise business. Traceability and visibility of individual product are supplied based on EPCglobal network. It includes DW system which supplies various assessment data about product in supply chain, financial transaction system which is based on product transaction and position information, and RFID middleware which refines and divides product data from RFID tag. With the suggested application methods, individual product's profile data are supplied in real time and it would boost reliability to customer and make effective cooperation with existing operation systems (SCM, CRM, and e-Business) possible.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.3
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• pp.42-57
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• 2005

The National Education Information System(NEIS) has been utilized in primary and secondary schools. In this paper, we consider the NEIS should be used not only for educational administration affairs, but also for a lifelong management of national human resource. The current School Information Management System(SIMS), including the NEIS, is unsatisfactory due to the insufficiency of actual field suitability and end-user's conveniency. To this, we have devised improvements of the SIMS in the seven problem areas: ) The core business process of the school should be analyzed sufficiently and reflected in SIMS. (2) We should fully utilize groupware functions which activate the learning organization. (3) We might apply and use the CRM techniques of enterprises in SIMS. (4) The SIMS should be easy to make necessary school assessment data. (5) We should complement functions of the SIMS for a lifelong healthcare information management of national human resource. (6) The SIMS should support the school lunch management. (7) We should bring BOM and work-flow concepts into the SIMS.

• Proceedings of the Korea Inteligent Information System Society Conference
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• 2003.05a
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• pp.319-328
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• 2003

With the proliferation of WWW, providing more intelligence to Web sites has become a major concern in e-business industry. In recent days, this trend is more accelerated by prosperity of CRM (Customer Relationship Management) in terms of various aspects such as product recommendation, self after service, etc. To accomplish this goal, many e-companies are eager to embed web enabled rule-based system, that is, expert systems into their Web sites and several well-known commercial tools are already available in the market. Most of those tools are developed based on CGI so far but CGI based systems inherently suffer over-burden problem when there are too many service demands at the same time due to the nature of CGI. To overcome this limitation of the existing CGI based expert systems, we propose a new form of Web-enabled expert system using hyperlink-based inference mechanism. In terms of burden to Web server, our approach is proven to outperform CGI based approach theoretically and also empirically. For practical purpose, our this approach is implemented in a software system, WeBIS and a graphic rule editing methodology, Expert Diagram is incorporated into the system to facilitates rule generation and maintenance. WeBIS is now successfully operated for financial consulting in the web site of a leading financial consulting company in Korea.

• Nuclear Engineering and Technology
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• v.27 no.2
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• pp.234-247
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• 1995

Trace elements in airborne particulates were analyzed by instrumental neutron activation analysis (INAA) under the optimum analytical condition. Neutron irradiation for sample was done at the irradiation hole(neutron flux 1$\times$10$^{13}$ n/$\textrm{cm}^2$.s) of TRIGA MARK-III research reactor in the Korea Atomic Energy Research Institute. For the verification of the analytical method, NIST SRM-1648 and NIES CRM No.8 ore chosen and analyzed. The accuracy and precision of the analysis of 40 and 24 trace elements in the samples were compared with the certified and reported values, respectively. The analytical method was found to be reliable enough when the analytical data of NIES sample were compared with those of different counties. In the analytical result of two or both of standard reference materials, relative standard deviation wes within the 15％ except a few elements and the relative error was within the 10％. We used this method to analyze 30 trace elements in airborne particulates collected with the high volume air sampler(PM-10) at too different locations and also confirmed the possibility to use this method as a routine monitoring tool to find out environmental pollution sources.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.5
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• pp.923-930
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• 2021

The COVID-19 pandemic weakened the small- and medium-sized enterprise (SME) sector. The decline in turnover is one that is felt by the batik industry in East Java, and the decline in turnover in the batik industry is very drastic. This research was conducted to prove the influence of the COVID-19 pandemic on SMEs in the batik industry. One model is proposed to prove the existence of an increase in the performance of the batik industry's SMEs by implementing a customer relationship management strategy, business strategy, and market orientation. The study population was the batik industry entrepreneurs in East Java, Indonesia, using SEM analysis based on Amos, purposive sampling method, and a sample of 180 respondents. The results showed that the model was accepted. The results also show that customer relationship management and business strategy contributed to the performance of SMEs, while market orientation did not contribute to the performance of SMEs during the COVID-19 pandemic. To be able to maintain the sustainability of the company, the steps taken by the company are to lay off some of the employees, and during the production period the production stops, and focus on selling goods that have been previously produced.

• The Journal of Industrial Distribution & Business
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• v.13 no.2
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• pp.17-31
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• 2022

Purpose: The purpose of this study is to analyze factors affected by the ICT utilization with perspectives of employees (Study 1) and customers (Study 2) that are rarely approached in previous studies. In particular, this study examined how proposed factors on ICT utilization affect employee satisfaction, organization performance, customer satisfaction, and purchasing decision making. Research design, data and methodology: This study conducted an online survey to measure the effects. Cronbach's alpha was applied to test reliability and factor analysis was applied to check validity. Multiple regression analysis and ANOVA were applied to test hypotheses. Results: The results of this study found that the effects of self-development and organizational innovation on employee satisfaction were significant for study 1, while the effects of product satisfaction, promotional offers, and customer communication on purchase decision making were significant for study 2. Conclusions:This study provides managerial and policy implications. At the management level, it is necessary to make specific strategies to improve employee and customer satisfaction and organization performance associated with the utilization of ICT. The results of this study suggest that better policy should be prepared by government to foster utilization of ICT infrastructure and to enhance better relationships with employees and customers.