• Title/Summary/Keyword: restaurant menu

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The Effect of Online WOM of Menu Product Consumers on Product Perception Risk and WOM Effect

  • HEO, Yeong-Wook
    • Journal of Distribution Science
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    • v.18 no.3
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    • pp.77-85
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    • 2020
  • Purpose: This study examined marketing value as online word-of-mouth media in the foodservice industry, and it did research on online word-of-mouth (e-WOM) communication marketing schemes using mass communication in the industry. The study is also intended to investigate the impact of electronic word-of-mouth (e-WOM) information and communication on product awareness risks, benefits, and word-of-mouth (WOM) impacts on restaurant consumers. Research design, data, and methodology: The analysis was conducted on a valid questionnaire of 425 menu product consumers. The survey was conducted for two months in March 2019. The collected data was analyzed using SPSS and hierarchical regression analysis was applied. Results: It did empirical research on the reciprocal casual relations to online and the existing word-of-mouth communication that have to be preceded to understand characteristics of online word-of-mouth communication for the purpose of this study. The result is summarized as follows. First, the online word-of-mouth (e-WOM) effect on product recognition risk shows the statistically significant effect of information sender characteristics, information recipient characteristics, and online word-of-mouth (e-WOM) communication on product recognition risk. Second, the influence of online word-of-mouth (e-WOM) on product risk benefits shows that the information sender characteristics, the information receiver characteristics, and online communications have a statistically significant effect on product risk benefits. Third, online word of mouth risk recognition had a statistically significant effect on word of mouth acceptance. Fourth, online risk benefit had a statistically significant positive effect on word of mouth (WOM) effect. Conclusions: The communication between online word of mouth (e-WOM) sender and recipient had a positive influence on the product evaluation and attitude change in the foodservice industry, and the word-of-mouth (WOM) effect affected financial and non-financial performance. The results mentioned above indicated that the communication between the sender of the information and the receiver of the information had a positive effect on the product evaluation and attitude change of the menu consumer, and the word-of-mouth (WOM) result affected the financial. Therefore, the online word-of-mouth (e-WOM) effect has a positive effect on the word-of-mouth (WOM) effect of menu products when performed simultaneously and positively between the information sender and the information receiver.

A Study on Nutrition Education and Behavior of college students (대학생의 영양교육과 식행동에 관한 연구)

  • 유정순
    • Journal of the Korean Home Economics Association
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    • v.33 no.6
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    • pp.61-72
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    • 1995
  • This survey was carried out through questionnaries and the subjects were 498 male and 151 female students at Inha University. The results are summarized as follows ; 1) The female students had more opportunity to get nutrition education than the male students. Most students ranked education facilities as their primary sources of nutrition knowledge, but 30% of the male students ranked mass media. Nutrition knowledge score of female students was higher than that of male students. 2) 63.6% of male students drank alcohol and smoked cigarette. 33.2% of them drank only alcohol and 1.1% of them smoked only cigarette. Most of female students drank only alcohol. More than 30% of the subjects drank alcohol 1 day a week. 3) Most students ate out more than once a day and chose the menu considering taste of food. About 30% of the subjects were eating at school cafeteria, the next percentage korean restaurant, Noodle-snack cafeteria. 4) Most students have had dietary problems such as vigorous eating, skipping meal, indulging in hot and spicy food, prejudice for special food. More than 50% of the subjects are skipping breakfast. The main reason of skipping meal is lack of time.

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Development of Restaurant Menu Management System with Smart Device Application (스마트 기기를 이용한 식당메뉴관리 애플리케이션 개발)

  • Yeo, Seung-Min;Park, Su-Hyun
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2011.05a
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    • pp.213-214
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    • 2011
  • 스마트 기기 시장의 대중화와 수요가 증가함에 따라 다양한 종류의 애플리케이션이 사용자들의 일상생활에 큰 부분을 차지하고 있다. 더욱이 최근 iPad, Smart TV 등 다양한 기기와 스마트 기기와의 정보교환이 원활하게 이루어져 다양한 서비스가 제공되고 있다. 본 논문에서는 최근 많은 관심을 받고 있는 스마트 기기를 이용하여 특정 식당정보를 획득하고, 필요시 사용자가 메뉴 정보를 업데이트 할 수 있는 식당메뉴관리 애플리케이션을 개발한다. 이는 식당의 메뉴를 찾아가지 않고 스마트 기기를 활용하여 미리 파악하고, 해당 메뉴에 대한 맛 평가를 하여 보다 더 좋은 식단 메뉴를 선택 할 수 있게 한다. 안드로이드 운영체제를 이용하여 각각의 식당서버에 접속하여 메뉴를 검색하고, 각 음식에 대한 정보들을 공유 및 업데이트 할 수 있는 애플리케이션을 설계 및 구현하였다.

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관광호텔 식당경영의 효율적 관리에 관한 연구

  • Lee, Ji-Ho;Choi, Woong
    • Culinary science and hospitality research
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    • v.2
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    • pp.237-354
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    • 1996
  • The following, based on this study, are suggested as the efficient ways of the hotel restaurant management. Firstly, the introduction of the concept of marketing. Secondly, the exhaustive personal management. Fourthly, 2P (Positioning, Personality).1M (Merchandising) as the basic strategies Fiftyly, an introduction of quality control. Sixthly, the development of the advanced and updated technique of advertisement. Seventhly, the through control of the menu, a bill of fare. Eighthly, the impressive space production. Ninthly, the development of sincere service skills. As we have learned so far, the ultimate goal of hotel restaurants is undoubtedely the maximization of profitby enlarging the nubmer of repeating guests and new comers, the idealand alluring longrange management strategies should essentially be set up, and the unceasing study and effort are expected so that we can meet actively and positively atonce the varying guests needs and the management surroundings.

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A Research on Actual State and Awareness for Restaurant Searching Website (외식업체 검색사이트에 대한 인식과 이용실태조사)

  • 진양호;전진화;정소윤
    • Culinary science and hospitality research
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    • v.9 no.3
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    • pp.155-168
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    • 2003
  • As people's interest about food service rises, curiosity about correct foodservice company's information is rising on own inclination and necessity than usual foodservice company. Full text search site that do to foodservice company hereupon is operated, it is becoming menu that do not fall in name of ' Eumsikjeomchatgi ' in a representative search site such as Yahoo, Empas, Hanmir and so on. But, is not beam margin battle array that these search engines find data that they want being applied perfectly in site FACE that is use up to now. Also, is looked that there is problem about practical use service and search. Because search effect of site by that investigate consumers' awareness and practical use turkey for foodservice company search site and diagnose present level, it is thing to grope improvement. This research may supply one suggestion point establishing by more effective marketing communication strategy through internet hereafter.

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Study on Service characteristics of food industry (속성음식산업(Fast Food)의 서비스 특성에 관한 연구)

  • 곽성호
    • Culinary science and hospitality research
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    • v.4
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    • pp.57-72
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    • 1998
  • Now a days, people are interested in tourism and leisure activity more and because of the increase of pastime and disposable income as a result of current economic growth. The importance of service industry in getting more serious thereby food industry, especially fastfood, is becoming popular in Korea. Food industry in Korea has been showing high growth rate in both quantity and quality for 10 years and fastfood chains maintains radical growth with 50% being forecasted that they will make huge market in Korea. Therefore, fastfood industry seems to be promising industry which has high potentials. This rapid growth of fastfood industry has been solving a lot of problems such as insanitation, low nutrition, and bad service quality and its positive aspects which make revolutional changes in production and sales are emphasized because it made industrialization with innovative system. So various menu development and service marketing strategy are really need to manage chains for the situation in Korea. Thus, the competitiveness of fastfood clams is dependent on the location of restaurant and the quality of various products. If the marketing strategy for fastfood industry need to established. constant studies should be done to resolve these problems.

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Menu-based Clustering for Restaurant Recommendation Websites using Sequential Information Bottleneck (Sequential Information Bottleneck을 이용한 음식점 추천 웹사이트를 위한 메뉴 기반 클러스터링)

  • Yoon, Du-Mim;Do, Hae-Yong;Kim, Kyung-Joong
    • Proceedings of the Korean Information Science Society Conference
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    • 2010.06c
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    • pp.423-428
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    • 2010
  • 최근에는 사회구조가 복잡해 짐에 따라 각 분야의 전문성이 두드러지고 있다. 이러한 흐름은 음식점에도 영향을 주어 기존의 형식에서 벗어난 자신들만의 독특하고 차별성 있는 요리 메뉴의 개발을 가속화시켰다. 그로 인해 한식, 중식, 양식으로 구분하는 전통적인 음식점 분류 방식이 한계를 보였고, 기존의 분류를 포함하면서도 새로이 등장하는 음식점들을 다룰 수 있는 방식이 필요하다. 본 논문에서는 최근 폭발적으로 늘어나는 음식점 추천 웹 사이트의 데이터를 토대로 자동적으로 음식점 분류를 수행하는 방법을 제안한다. 본 연구에서는 각 음식점이 갖고 있는 특징을 메뉴 정보를 통해 파악하려 하였다. 음식점 사이트에서 수집한 2 천개의 음식점, 6 만개의 메뉴 정보를 미리 정의된 필터로 정제한 후 Sequential Information Bottleneck Clustering 알고리즘을 적용하여 구분해 보았다. 실험결과 제안한 방법이 다른 Clustering 방법에 비해 높은 성능을 보였으며 음식점주가 수동적으로 음식점 분류를 입력하는 수고를 줄일 수 있는 가능성을 보였다.

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Customer perception and expert assessment in restaurant food environment by region - Focused on restaurants in Suwon, Hwaseong city - (도시와 농촌의 한식 음식점 식생활 환경에 대한 고객 인식 및 전문가 평가 비교 - 수원, 화성지역 음식점을 중심으로 -)

  • Oh, Mi Hyun;Choe, Jeong-Sook;Kim, Young;Lee, Sang Eun;Paik, Hee Young;Jang, Mi Jin
    • Journal of Nutrition and Health
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    • v.47 no.6
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    • pp.463-474
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    • 2014
  • Purpose: The aim of this study was to assess the food environment, particularly focusing on restaurants in three areas (Suwon city, Hwaseong Byeongieom-dong, and Bibong-myun). Methods: A total of 662 persons were surveyed on customers' perceptions of the food environment in restaurants. A structured questionnaire composed of 30 questions on 7 factors, sanitation (4 items), displaying information (5), food quality (12), information on nutritional and healthy food choice (6), restaurant's accessibility (1), availability (1), and affordability (1) was used. In addition, an expert assessment of restaurant sanitation, and information on nutritional healthy food choice was conducted through visiting 126 restaurants. Results: Scores (range of score : 1~7) for each factors assessing the restaurant food environment were 5.06 for sanitation factors, 5.05 for displaying information factors, 5.13 for taste appearance factors, and 4.35 for healthy menu factors. Informations on nutritional healthy food choice showed a low rate: only 16.24% of the subjects answered that there is a message encouraging choice of healthy foods and 27.4% answered that menus contain nutritional information. Significant differences in food environment were observed by region (city, town, rural). The restaurants food environment in the rural area turned out to be poorer than that of the other two areas. In comparison of customer perception and expert assessment, significant differences were observed for 'Employee appearances and uniforms are clean and tidy' (p < .05), and 'There is a message encouraging the choice of healthy foods' (p < .05). Conclusion: This study provided evidence for differences of restaurant food environment by regions. In the rural area, there is a problem in restaurant's accessibility, availability, and affordability because of a lack of variety in menu items and restaurants. This results suggest that there is a need for more healthy food restaurants in the rural area.

Effect of Korean Soup(Tang) upon Customers Royalty in the Food Service Industry in Korea (외식급식산업에 있어서 국(탕)이 고객 충성도에 미치는 영향)

  • 이영남;노성윤
    • Journal of the East Asian Society of Dietary Life
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    • v.13 no.5
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    • pp.482-493
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    • 2003
  • This study has been designed to stress the thoughts that soups should be offered taking into account customer's preference aimed at leading to eventual customer's satisfaction and the importance that Korean traditional food should take the lead in shifting dining-out industry's paradigm to customer-orientation instead of product-orientation. From August 15 through August 30, 2003, the drawn-up questionnaires were handed out to 500 numbers of adults aged over 20 living in Seoul, metropolitan city of Korea and the finally collected 361 questionnaires from them have been analysed as a subject for this study. It showed that the male respondents(44%) dined out much more frequently than the female respondents(35%) and their rate of 5,000-7,000 Won for a meal was most preferred as their average expenditure at one sitting in the restaurant. When eating Korean food at home or in a restaurant, the majority(5l,3%) of them think the soups(Tang) should be served coupled with their ordered meals. Among soups using flesh and meat as a staple material, they most preferred beef & bone soup(33.2%), followed by beep rib soup(30.4%) and beef soup with seasoned red pepper(l0.8%), and among soups using fish & shell and crustacean as a staple material, most preferred were hot fish soup(20.6%), loach soup(l5.2%) and hot crab soup(11.4%). Among soups using beans as a staple material, they most preferred soybean paste stew(33.2%), uncurdled soybean curd stew(29.4%) and Dambuk stew(l5.8%). Among soups using fowls and birds as a staple material, chicken soup with ginseng(51.9%), plain chicken soup(l8.4%) and chicken soup with red pepper sauce(l2.3%) falls on the most preferred. Among soups using vegetables and seaweeds as a staple material, most preferred are sea mustard soup(25.3%), Kimchi soup(16.8%), soybean paste soup with Chinese cabbage(13.0%) and bean sprout soup(10.1%). The soups(Tang) most preferred in the morning time are those soups whose staple materials are vegetables and seaweeds, such as sea mustard soup, bean sprout soup, Kimchi soup and soybean paste soup with Chinese cabbage while the soups most preferred for the lunch time are beef & bone soup, beep rib soup, chicken soup with ginseng and beef soup with seasoned red pepper while beef soup with seasoned red pepper, beef & bone soup, soybean curd stew and Kimchi soup are most preferred soups for the dinner time. The survey showed that 41 % of the subject preferred chicken soup with ginseng for a food considered good by themselves for their health. The male respondents preferred Bosin-tang(soup of edible-dog meat) than the female counterparts did, while the female respondents preferred chicken soup with ginseng than the male counterparts did. The survey showed that when eating korean traditional food, 70% of the subject are visiting a restaurant where soups are cooked delicious while 61% of the subject think that price does not matter if only food tastes good, which is reflecting that taste of food is a decisive factor in selecting menu rather than its price is. In conclusion, you can say that taste of soup is the most important factor creating steady customer in the restaurant, taking it into account Korean people most prefer their traditional food when dining out.

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A Study on How Well-Being Influences Consumer Behavior and Restaurant Choice (외식 소비자의 웰빙 수준과 웰빙 태도가 레스토랑의 선택 속성에 미치는 영향)

  • Son, Young-Jin;Hong, Ki-Woon
    • Culinary science and hospitality research
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    • v.15 no.1
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    • pp.209-224
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    • 2009
  • The objective of this study is to find out how well-being influences consumer behavior of dining-out. Based on this objective, this study covers plans for improving marketing strategies, which contributes to menu development and purchase behavior of consumers. This study consists of two parts : a research based on the review of the literature and empirical study methods. The finding of the study would also be valuable for the development of management of advertising strategies to be implemented in the foodservice industry. Based on the survey statistics, Program SPSS 12.0 and Amos 5.0 were used in order to look into a casual relationship among group units. The findings of the demonstration analysis are as follows. Most of previous research regarding well-being in local study is psychological well-being dealt with individual health and psychological satisfaction. On the other hand, social well-being is likely to focus on public relation rather than private concerns. The fact that the term 'well-being' have not been definitely defined yet was a problem in research. Also, well-being should not be recognized as a temporary trend but as a general trend. Therefore, it is necessary to understand consumer behavior which is changeable as the circumstance of the foodservice industry changes.

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