• 제목/요약/키워드: reputation system

검색결과 198건 처리시간 0.025초

Customer Satisfaction from Open Source Software Services in the Presence of Commercially Licensed Software

  • Moon, Jung Oh;Lee, Habin;Kim, Jong Woo;Aktas, Emel;Tsohou, Aggeliki;Choi, Youngseok
    • Asia pacific journal of information systems
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    • 제25권3호
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    • pp.473-499
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    • 2015
  • The limited literature on Open Source Software (OSS) customers' adoption does not provide explanations on how OSS services are adopted by customers in the presence of functionally superior commercially licensed software (CLS). This paper aims to uncover the process that shapes customer satisfaction of OSS services in comparison to CLS. Expectation Disconfirmation Theory (EDT) is adapted and integrated with pre implementation factor model that influences software customers' expectations including cost, reputation, and experience. The constructed research model is empirically validated using a field survey of OSS and CLS database management system (DBMS) customers in Korea. The theoretical contribution of the paper lies on the application of EDT to explain the wide adoption of OSS DBMS services in the presence of functionally superior CLS DBMSs. Furthermore, this paper integrates EDT with pre-implementation factors for customers' expectations, which has been considered a limitation of the theory. Among the practical contributions, this study draws attention to the substantive differences between OSS and CLS customers' expectations. Additionally, it offers initial explanations for the differences in customer behavior for OSS and CLS and the way that customers' expectations and actual performance are mingled together to form customer satisfaction.

팀 혁신활동을 위한 지식공유 활동 영향요인에 관한 연구 (Exploring Antecedents of Knowledge Sharing in Team-based Innovation Activities)

  • 박준기;이혜정;이정우
    • 한국IT서비스학회지
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    • 제12권3호
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    • pp.253-271
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    • 2013
  • Innovation becomes norm rather than exception in today's business, and accordingly firms are working on how to make their employees to work smarter using information systems and technologies. Smart work demands virtual collaboration and cooperation among team members in different places and different time. Sharing of knowledge among team members in these innovative activities are critical in every sense for the successful performance. This study explores the antecedents of knowledge sharing among team members in team-based innovation activities. Five factors (pleasure of knowledge sharing, self-efficacy, management support, rewards, and system usage) are identified through extant review of literature and an instrument is adopted and validated from previous studies. The instrument is adminitered against 138 individuals in and across 54 teams in a telecommunication firm. Except self efficacy, all the paths in the proposed research model is confirmed with different levels of relational coefficients towards the levels of knowledge sharing and innovation activities in teams. Surprisingly, findings indicate that intrinsic pleasure of sharing is most critical than management support, organizational rewards or system usage. This study fills the research gap in team management. Findings provide important implications for managing teams in coming virtual and smart environment.

온라인 리뷰 클러스터를 이용한 추천 시스템 성능 향상 (Enhancing the Performance of Recommender Systems Using Online Review Clusters)

  • 노기섭;오하영;이재훈
    • 정보과학회 논문지
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    • 제45권2호
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    • pp.126-133
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    • 2018
  • 추천 시스템은 과도한 정보제공으로 인한 정보 수용자의 결정 제약을 극복하고, 정보 제공자에게는 이윤과 평판을 최대화 시킬 수 있는 해결책으로 등장하였다. 추천 시스템은 다양한 접근법으로 구현이 가능하지만, 추천 대상 객체의 리뷰에서 생성되는 다양한 소셜 정보를 적절히 활용하는 방안은 연구되지 못하였다. 본 논문에서는 기존의 접근법과는 다르게 온라인 리뷰에서 생성되는 클러스터 정보를 이용하여 추천 시스템의 성능을 향상시키는 방식을 제안하였다. 제안하는 방식을 구현하고 실제 데이터를 활용하여 실험한 결과 기존의 방식들보다 성능이 월등히 향상됨을 확인하였다.

Study on the Civil Legal Remedies against Cyber Defamation

  • Park, Jong-Ryeol
    • 한국컴퓨터정보학회논문지
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    • 제23권3호
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    • pp.93-100
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    • 2018
  • Cyber defamation is the act of damaging the reputation of the other person on the Internet, and the act of attacking by the commenting the article through a word or blog. The reason why punishment is stronger than general contempt is that the nature of crime about defamation is worse than contempt. Also, punishment intensity is higher than defamation because the nature of cyber information spreads widely. Honor is not only a question of self-esteem or identity, but also a function that economically reduces the cost of seeking information or socially trustworthy. Through these two functions, it has been developed as a legal system to protect the honor as well as asking the legal sanction for defamation. However, although honor is used in various meanings in everyday life, the honor of legal level is understood in a more limited sense. It is because the law cannot actively lead and protect all honor feelings for one's feelings or mood occurred by hurt. However, if the social evaluation of a group or individual is undermined through a certain distortion of the truth, the law will actively intervene. However, due to the ambiguity of the legal sanctions standards and the identification of the parties involved in the defamation of cyberspace, it was difficult to solve the problems related to defamation in fact. Therefore, this paper will try to find out the problems of civil legal remedy due to the cyber defamation, and seek a solution for civil legal remedy.

지리적 표시를 통한 강원지역 농림수산물의 수출활성화 방안 (A Study on the Export Promotion Strategies of Agro-Fishery Products in Gangwondo through Geographical Indications)

  • 라공우;엄광열;김치호
    • 통상정보연구
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    • 제9권2호
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    • pp.441-466
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    • 2007
  • Geographical indications are place names (in some countries also words associated with a place) used to identify the origin and quality, reputation or other characteristics of products. Protection required under the TRIPS Agreement is defined in two articles. The purpose of this study is to select the representative geographical indication item of Korea, discuss of the new intellectual property rights, and promote the trade of that product. It is also discussed of a geographical indication registration system and the recognition with international point of view. The international geographical indication protection is strengthening in recent. There are many multilateral and bilateral discussions and talks for geographical indication system. In order to protect excellent Korean products locally and internationally, the 'Quality Management of Agricultural Products Act' has been introduced form July 1, 1999. The geographical indication registration of Korea currently is 31 cases. The geographical indication is limited the regional promotion in Korea. Therefore, it is studied the registered items on the list and analyzed the result of the registration. Consequently, this paper suggests that more effective ways have to be prepared for the systematic management of geographical indications, campaigns for the recognition as a property.

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국내 화학사고 조사제도 비교 연구 (Comparison of Domestic Chemical Accident Investigation System)

  • Kim, Sungbum;Lim, Myunghee;Choi, Sungwoon
    • 한국재난정보학회 논문집
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    • 제11권4호
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    • pp.515-519
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    • 2015
  • '13년 87건, '14년 104건의 화학사고는 인명과 환경에 막대한 피해를 가져왔다. 또한 산업계는 피해처리와 복구에 많은 비용지출을 하였고 기업이미지에 큰 영향을 받았다. 대기 중으로의 빠른 확산과 독성을 갖는 화학사고는 근로자 뿐만 아니라 주변 거주 주민 등에도 위협적인 존재이다. 이러한, 화학사고의 원인을 철저히 분석하기 위해서는 체계적인 조사절차와 신뢰성 있는 결과가 도출되어야 한다. 본 연구를 통해 사고조사를 담당하는 각 기관의 제도를 비교 분석하여 화학사고 현장조사 체계마련 시 기본 자료로 활용이 가능할 것으로 판단된다.

Consumer Behavior towards E-Commerce in the Post-COVID-19 Pandemic: Implications for Relationship Marketing and Environment

  • DANG, Hoang Linh;BAO, Nguyen Van;CHO, Yooncheong
    • Asian Journal of Business Environment
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    • 제13권1호
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    • pp.9-19
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    • 2023
  • Purpose: The purpose of this research paper is to explore what factors that affect customer purchase decisions in the online environment, particularly after the COVID-19 pandemic in the case of Vietnamese customers. Research Design, Data and Methodology: To clarify which factor has the most significant impacts on online purchasing decision-making process, this study proposed a research model including factors such as customer trust, proposensity to trust, system assurance, the quality of website design, attitude, and customer satisfaction. This study collected the data via online survey. Data analysis was conducted by AMOS 25.0 using the Structural Equation Modeling (SEM) method. Result: The results of this study shows that the purchase decisions were positively affected by customers' attitude, satisfaction, trust, and the quality of websites design. Additionally, factors such as perceived size and reputation and system assurance, have impacts on buyers' trust, while the propensity to trust has no significant impact. Conclusion: This study provides managerial implications. The results provide which factors should be improved to foster trust, attitude, customer satisfaction, and purchase decision in the online environment. The results also provide managerial implication on marketing strategies how to enhance better relationships with customers and to consider environmental issues in the era of post COVID-19.

해양과학기술분야 전문학술지의 웹기반 논문투고 심사시스템 및 전자저널 데이터베이스 구축 연구 (The Study on Implementation of the Web-based Article Submission Management System and Electronic Database in the Oceanographic Journals)

  • 한종엽
    • 정보관리학회지
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    • 제24권1호
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    • pp.343-365
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    • 2007
  • 과학기술분야 전문학술지의 학술논문 투고와 심사처리 전과정에 대한 영문전용의 웹기반 시스템을 설계하기 위하여 국내외의 대표적인 사례로 Elsevier Editorial System과 KISTI-ACOMS를 조사하고 분석하였다. 이를 통하여 해양과학기술분야 전문학술지 Ocean Science Journal에 적용할 수 있는 웹기반 논문 투고심사 시스템이 구현되었다. 웹기반 시스템은 기존의 오프라인 논문심사과정에서 발생하는 원고관리, 심사기간의 지연과 원고분실 등의 문제점을 해결할 수 있을 뿐만 아니라 e-journal 전자출판의 기반이 자연스럽게 조성되어 효율적이고 신속한 학술정보 유통환경이 구축된다. 이러한 시스템의 개발과 활용은 과학기술분야 전문학술지의 수준제고 및 국제화 과정에 크게 기여할 것이다.

온라인 의류 점포유형에 따른 점포속성 중요도 (The Importance of On-line Store Characteristics Depending on On-line Store Type)

  • 김은숙;김미영
    • 한국의류학회지
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    • 제31권8호
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    • pp.1310-1320
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    • 2007
  • This study investigated the differences in the importance of store characteristics depending on on-line clothing store type and consumer age. The questionnaires were given to female residents in the ages between 20-39 in Seoul and Kyung-gi province during October 2006. The results were summarized as follows: 1. By analyzing the differences in importances of on-line store characteristics factors it was found that buying process service factor and product searching system factor were important in on-line general merchandise store. and buying process service factor and product factor(all the factors, such as store credit, product, screen-displayed design, searching and approaching system, customer management service) were important in on-line specialty store. 2. By analyzing the differences in importances of on-line store characteristics depending on the store type, buying process system such as refund policy, shipping, high-speed payment and rapid searching, screen-displayed design system, approaching and searching system were more important in on-line general merchandise store when comparing to specialty store. It also showed that the consumer considered the reputation of the store and its image more important in on-line general merchandise store. 3. By analyzing the differences in of on-line clothing store importance depending on age, in the case of on-line general merchandise store, it showed that people in their thirties regarded buying process service factor more important than twenties, and when it came to the product and searching system, it was vice versa. Twenties had a tendency to consider the aspect of product important and, relatively, thirties regarded searching and approaching system factor important. in the case of specialty store. It was found that women in their twenties had a tendency to consider product factor more important.

사례기반추론기법을 적용한 침해사고 프로파일링 시스템 (Applying CBR algorithm for cyber infringement profiling system)

  • 한미란;김덕진;김휘강
    • 정보보호학회논문지
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    • 제23권6호
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    • pp.1069-1086
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    • 2013
  • 최근에 발생하는 웹 사이트 해킹은 기업의 이미지와 평판에 악영향을 끼치는 큰 위협이 되고 있다. 이러한 웹 사이트 변조 행위는 해커의 정치적인 동기나 성향을 반영하기도 하므로, 행위에 대한 분석은 해커나 해커 그룹을 추적하기 위한 결정적인 단서를 제공할 수 있다. 웹 사이트에 남겨진 특정한 메시지나 사진, 음악 등의 흔적들은 해커를 추적하기 위한 단서를 제공할 수 있고, 인코딩 방법과 해커가 남긴 메시지에 사용된 폰트, 트위터나 페이스북 같은 해커의 SNS ID 또한 해커의 정보를 추적하는데 도움을 준다. 본 논문에서는 zone-h.org의 웹 해킹 사례들로부터 특성들을 추출하고, CBR(Case-Based Reasoning) 알고리즘을 적용하여 침해사고 프로파일링 시스템을 구현하였다. 해커의 흔적과 습관에 관한 분석 및 연구는 추후 사이버 수사에 있어 공격 의도를 파악하고 그에 따른 대응책을 마련하는 데 있어 IDSS(Investigation Detection Support System)로써 중요한 역할을 기대 할 수 있으리라 본다.