• Title/Summary/Keyword: reliability factors

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A Study on the Factors Affecting the Use and Satisfaction of Internet Ticketing Systems (인터넷 티켓팅 시스템의 사용과 만족에 영향을 미치는 요인)

  • Woo, Sung-Hwa;Kim, Kyung-Kyu;Chang, Hang-Bae;Shin, Ho-Kyoung
    • Asia pacific journal of information systems
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    • v.17 no.3
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    • pp.1-24
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    • 2007
  • With the development of information technology (IT), various information systems (IS) such as Web-based systems and mobile systems have appeared utilizing different technologies. However, recent studies on IS use and user satisfaction rarely account for technological differences among IS and environmental characteristics where IS are intended to be used. The purpose of this research is to investigate the determinants of the use of Web-based ticketing systems for cultural activities and to empirically validate their relationships. Environmental psychology suggests that human beings respond to external stimuli from environments with their emotions, and their emotional states influence human actions, e.g., IS use in this research. Applying environmental psychology to the use of Web-based systems in the culture and entertainment industry, we propose that web site characteristics first influence a user's internal state of mind (i.e., flow) and then the flow state influences the IS use. Studies related to the state of flow collectively affirm the key role played by the flow construct in shaping individual attitudes and behaviors toward IS. Users' flow states are captured by their shopping enjoyment, perceived behavioral control, and the level of concentration on the IS use. Referring to social presence theory, we have included such web site characteristics as content quality, context of web site, and community quality. In our research model, a second order construct is utilized to represent web site quality, because flow theory suggests that holistic experiences with web-based systems (rather than individual characteristics of the web site) are important in explaining the IS use. Further, we have included trust as another important factor influencing the IS use since business transactions on the web encompass higher uncertainty comparing to offline transactions. In order to test our hypotheses, we have conducted an online survey which results in 1,141 valid responses in the final sample. The data were collected from respondents who have experiences in Internet ticketing systems. Although it was a convenient sample, the sample represents a wide variety of user demographics. Validity and reliability of the research instrument were tested and research hypotheses were examined using PLS Graph 3.0. The results indicate that web site characteristics significantly influence the level of user concentration, user's enjoyment in shopping, and perceived behavioral control. Further, the use of Internet ticketing systems is influenced by users' flow states and trust in the web channel. User satisfaction is turned out to be affected by the use of Internet ticketing systems. Unlike extant research on the relationship between web site characteristics and its use, our study has found that, in the culture and entertainment industry, the impact of web site characteristics on IS use is mediated by a user's flow state. This finding has a practical implication that web site design should include as many features that enhance shopping enjoyment and concentration. Other practical implications of these findings and future research implications are also discussed.

An influence on some university students' drinking quality and the plan for cutting down on drinking (일부 대학생들의 음주량에 미치는 영향과 절주방안)

  • Kim, Seung-Dae;Kim, Myung-Gwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.9
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    • pp.221-227
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    • 2016
  • The purpose of this study is to investigate the effect of social factors and social stress with respect to alcohol consumption for university students and to provide basic data in efforts to develop educational method that teaches how to decrease alcohol consumption and deny demanding drinking. Questions concerning typical features and social stress from drinking were revised through 300 university students' self-recording surveys between April 8 and 9 in 2015. It consisted of 10 questions using a 4-point Likert scale. Moreover, the reliability of tool was Cronbach ${\alpha}=.82$. We used SPSS 18.0 and conducted frequency, ${\chi}^2$ and path analysis. If the frequency of drinking (B=.206, p<.001) gets low and the social stress from drinking is low (B=-.397, p<.001), the amount of drinking increases, particularly for men more than women (B=.169, p<.05). For women more than men (B=.274, p<.01), if monthly income is high (B=.178, p<.05) and stress from drinking is low (B=-.349, p<.01), the frequency of drinking is high. If the culture of practice in drinking has not formed voluntarily through education or publication, legal restriction that increases the cost of drinking has to be established, like smoking, to reduce the volume of drinking and promote moderation in drinking. The publication and education that teaches drinking leads to bad situations have to be conducted, much like the education programs involved for smoking. Also, discrimination of non-drinker has to be removed with the change of culture to reduce the stress by drinking.

Research on fault analysis and reliability improvement of APU start motor for Korea Utility Helicopter (한국형 기동헬기 APU 시동모터 결함원인 분석 및 신뢰성 개선)

  • Kang, Tae-Woo;Yeom, Hyo-Won;Lee, Hee-Rang;Ahn, Jong-Moo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.6
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    • pp.703-709
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    • 2017
  • Korea Utility Helicopter(KUH) is a project to replace the aging helicopter presently being operated by the military with a domestic helicopter. The auxiliary power unit is a device that supplies emergency power to the system by an alternator installed when the main generator fails and the start motor converts the electrical energy of the battery into mechanical rotational energy to rotate the auxiliary power unit engine. With continuing power and operation, defects of the starting motor were found and improvements were carried out to solve it. In the failure mode analysis, the causes of possible defects were classified into 5 categories. Analysis of the 5 factors revealed that the main cause of defects is mechanical wear, which was found to be related to spring pressure. 250 tests were conducted through the theoretically determined pressure and regression analysis was performed with 4 sampling.The results showed that pressure was related to wear rate. In conclusion, early wear and breakage due to wear can be controlled through spring force and test showed the prediction of wear and the validity of the result were confirmed.

Influence of New Town Residents' Housing Value of an Apartment House on Housing Satisfaction and Customer Loyalty -With focus on the 2nd term new town case- (신도시 거주자의 아파트에 대한 주거가치가 주거만족과 고객충성도에 미치는 영향 -2기 신도시 사례를 중심으로-)

  • Lee, Mu-Seon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.10
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    • pp.412-425
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    • 2016
  • Recently, the influence of the residential value of new town apartment houses has been increasing in the housing market; however, there has been little study on the relationship between the housing value and customer loyalty. This study analyzed the influence of the housing value on housing satisfaction and customer loyalty. To this end, this study conducted a survey targeting 519 residents in the second term new town. Accordingly, basic statistics, reliability and hypothesis test were carried out using SPSS 21.0 and ANOVA as an analysis method. The study results are as follows. First, as a result of factor analysis of the housing value, the factor was analyzed as 6 sorts, such as safety, sociality, convenience, economic feasibility, aesthetics, and comfort. Second, safety, comfort, and convenience among the factors in the housing value were found to have a significant influence on the housing satisfaction. This means that the concepts of property and assets reflect the development of new urban city apartments. Third, a new town house purchaser's positive housing value and housing satisfaction were found to increase customer loyalty. This greater satisfaction of the current residential apartment dwellers means that they are more likely to introduce their relatives and neighbors. These results suggest that a positive outlook of a new town householder on the housing value and housing satisfaction will eventually work more on revitalizing the housing market.

The Effect of Basic Psychological Needs Satisfaction on Self-esteem of the Exercise Participants (운동 참여자의 자아존중감이 기본 심리욕구 만족에 미치는 영향)

  • Lee, Gun Chur
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.10
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    • pp.490-498
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    • 2016
  • This study aimed to investigate the relation between self-esteem and satisfaction. After gathering study subjects (exercise participants) and deciding the population in 2014 in Jeonbuk city area, convenience sampling method was used to analyze the date from 278 subjects. The retrieved questionnaire in the research was analyzed in Window SPSS version 21 statistical program. Frequency analysis, exploratory factor analysis, reliability analysis, and correlation analysis were used to find correlations between test values. Multiple regression analysis was used to find the effects of the test values. The study results are as follows. First, the exercise participants' positive self-esteem exhibited a positive relationship with competence, relatedness, and autonomy, which are sub factors of basic psychological needs satisfaction. Also, negative self-esteem had a negative relationship with competence, relatedness, and autonomy. Second, exercise participants' self-esteem had a positive effect on competence and autonomy in positive self-esteem and a negative effect on negative self-esteem. Relatedness had a positive effect in positive self-esteem but not in negative self-esteem. Thus it is necessary to increase positive self-esteem and make various exercise programs about basic psychological needs satisfaction of the exercise participants and strategic activity guide for exercise participants participating in exercise consistently.

Structure Optimization and 3D Printing Manufacture Technology of Pull Cord Switch Components Applied to Power Plant Coal Yard (발전소 저탄장에 적용되는 풀코드스위치 부품의 구조최적화 3D 프린팅 제작기술 개발)

  • Lee, Hye-Jin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.10
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    • pp.319-330
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    • 2016
  • Recently, 3D printing technology has been applied to make a concept model and working mockup of an industrial application. On the other hand, this technology has limited applications in industrial products due to the materials and reliability of the 3D printed product. In this study, the components of a full cord switch module are proposed as a case of a 3D printed component that can be used as a substitute for a short period. These are hub-driven and lever lockup components that have the structural characteristics of breaking down frequently in the emergency operating status. To ensure the structural strength for a substitute period, research of structure optimization was performed because 3D printing technology has a limitation in the materials used. After optimizing the structure variables of the hub-driven component, reasonable results can be drawn in that the safety factors of the left and right switching mode are 1.243 (${\Delta}153.67%$) and 3.156 (${\Delta}404.96%$). The lever lockup component has a structural weak point that can break down easily on the lockup-part because of a cantilever shape and bending moment. The rib structure was applied to decrease the deflection. In addition, optimization of the structural variables was performed, showing a safety factor of 7.52(${\Delta}26%$).

Development of Estimation Model of Trip Generation Model and Trip Distribution Model Reflecting Coefficient of Accessibility (접근성 변수를 반영한 통행발생 및 통행분포모형 개발)

  • Jeon, Yong-Hyun;Rho, Jeong-Hyun;Jang, Jun-Seok
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.6
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    • pp.576-584
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    • 2017
  • Traffic demand prediction result is a primary factor for decision making such as the traffic planning and operation. The existing traffic demand prediction 4-step model only covers the trip between the origin and the destination, and not the demand followed by the accessibility improvement, due to the characteristic of this model. Therefore, the purpose of this research is to improve the limitations of the existing model by developing the inter-city trip generation and trip distribution model with more accessibility. After calculating of the trip generation and trip distribution model with more accessibility, the sign of the accessibility coefficient was positive. Commuting was the most insensitive indicator, affected by external factors among the other trip purposes. The leisure trip was the most sensitive, affected by the trip fee. According to the result of comparison with each of estimated model and observational data, it was certain that the reliability and assumption of the model have been improved by discovering the reduced weighted average error rate, Root Mean Square Error (RMSE) and total error through the model with more accessibility compared with the existing one.

A Study on the Effects of factor of Service Quality, Service Guarantee and Service Value in General Super Market. (종합슈퍼마켓(GSM)에서 서비스품질, 보증 및 서비스가치의 영향요인에 관한 연구)

  • Kim, Jong-Lak
    • Journal of Distribution Science
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    • v.13 no.1
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    • pp.93-103
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    • 2015
  • Purpose - This study plans to adopt a more sophisticated approach toward service recognition by customers in general supermarkets in order to revise the service quality measurement methods that suit the context of Korean distribution channels. In particular, in general supermarkets, where much of the shopping process is in the form of self-service, there is high reliance on the service recognized by the consumers; therefore, it is highly likely that consumers would make their purchasing decisions based on their recognition of service quality or guarantees. It also utilized service quality elements of a basic level in the KD-SQS development model in order to indicate that the quality recognized by consumers impacts their loyalty to the stores with financial value and abstract value. Research design, data, and methodology - The study suggested a theoretical model comprising 13 hypotheses on relations between theoretic variables, and conducted surveys with consumers using discount stores in Seoul and Gyunggi Metropolitan area in order to verify the hypotheses, while using SPSS 20.0, AMOS 21.0 as the verification program. The survey sheets used amounted to 332, and a structural equation model was used to analyze the reliability and validity of constituent elements and to verify the suggested hypothesis. Therefore, this study analyzes the interrelations between service quality and guarantee factors in the distribution channel and their relations with the loyalty to stores as a dependent variable. Results - First, the results of the hypotheses tests helped identify the relations between service quality, service guarantees, service value, and customer loyalty, providing an opportunity to define the relations between constituent elements. In particular, service convenience in service quality has no impact on financial values. Further, stores' service policy had no impact on abstract values. Service recognition by service convenience has an impact on abstract values such as good image, comfort, and usability, while mileage systems promote financial values for consumers. In order to improve consumer values in service quality and values, general supermarkets should improve their service convenience, membership, and mileage programs using various strategies. Conclusion - In order to improve consumer values in service quality and values, general supermarkets should improve their service convenience, membership, and mileage programs using various strategies. Further, as service guarantee systems have a significant and direct impact on customer loyalty, rather than customer value recognition, service guarantees should be used to encourage customers to re-visit the stores. Finally, this study applied the findings of preceding studies in terms of service quality measurement; it had limitations in referencing preceding studies in a comprehensive manner. It also had limits in expanding upon various preceding studies because it was difficult to apply new measurement tools due to the lack of service quality measurement tools for general supermarkets. Therefore, it is necessary to conduct more studies on service quality to measure service quality and develop measurement tools by incorporating various industry characteristics.

A Study on the Continuance Intention of O2O Fresh Agricultural Products E-Commerce (O2O를 활용한 신선한 농산품 전자상거래의 지속적 사용의도에 관한 연구)

  • GU, Wei;BAO, Peng;LEE, Jong-Ho
    • The Journal of Industrial Distribution & Business
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    • v.10 no.10
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    • pp.35-44
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    • 2019
  • Purpose - This study focuses on the continuance intention of O2O fresh agricultural products e-commerce. By literature review, this paper looks through the classical theories which are often applied to study use behavior and continuance intention on the electronic commerce area. Ultimately based on the expectancy theory, Technology acceptance model, success model as well as trust model, a model of the continuance intention of fresh products O2O electronic commerce application is established. Research design, data, and methodology - Among users Chinese consumers have been chosen who have use experience as the research objects. From October 2, 2018 to November 2, 2018, 685 questionnaires in total were collected by the online release and collection. Expect for the negative questionnaires, the remaining 650 pieces of data are statistically analyzed. The collected data were firstly be analyzed by SPSS Ver. 25 on its frequency, reliability and exploratory factors. Then AMOS Ver. 25 is applied to the Confirmatory Factor Analysis, Discriminant Validity and hypothesis testing of the Structural Equation Modeling. Finally, the following research conclusions could be obtained from the hypothesis testing. Results - Firstly, in the extended IS model, quality factor for hypothesis testing, service quality, information quality and delivery quality have obviously present positive influences on satisfaction respectively. Secondly, in the hypothesis testing part of ECM-ISC model and UTAUT model, all hypotheses have presented accepted results. Especially from expectation confirmation to usefulness perception, the influence factor achieves 12.603, In the hypothesis of continuance intention, the influence factor of social influence on continuance intention is 7.748 and also it is the most remarkable one. Conclusions - The results show that the service quality of O2O fresh agricultural products e-commerce has the greatest impact on satisfaction, while the perceived usefulness of consumers has the most significant impact on O2O fresh agricultural products for sustainable use intention. This thesis makes up for the blank of O2O fresh food e-commerce for sustainable use intentions, and provides a theoretical basis for consumers' sustainable use behavior, and practical enlightenment for the sustainable development of O2O fresh agricultural products e-commerce.

Development of Empowerment Scale Instrument and Needs Assessment of Home Economics Teachers' Empowerment (가정과교사의 임파워먼트 측정도구 개발 및 인식과 요구도 분석)

  • Park, Mi-Jeong
    • Journal of Korean Home Economics Education Association
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    • v.20 no.3
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    • pp.131-143
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    • 2008
  • The purpose of this study was to develop the empowerment scale instrument and to investigate the perception and needs regarding to the empowerment as home economics(HE) teacher. Respondents in this study were 234 HE teachers. questionnaires were collected by e-mail in the integrating online computer system. SPSS(Statistical Package for the Social Science) 10.0 package and AMOS 6.0 were used to analyze the data. Factor analysis and reliability analysis were used to develop the empowerment scale instrument. Means and Borich requirement analysis were used to describe the perception and needs regarding to the empowerment as HE teacher. The outcome and conclusion of this study after going through the above process were as follows. When classifying the empowerment in 6 factors of class operation capability, influence, specialization, ethics, belief and self-regulation, the HE teachers recognized the ethics and self-regulation as high in the current empowerment, and had high demand on influence and class operation capability in the future empowerment. In other words, influence was to heighten the status and influence in HE education by participating in various local community activities, and the class operation capability was the capability to manage the class for bring out the interests of students, that these requirements could be considered as the expression of desire to recover the price for HE teachers as the professionals before students without the negative social recognition on the HE education. In the same context, most of the HE teachers recognized the execution of the education process as the situational practitioners, and for practicing better HE education at the actual classroom situation.

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