• Journal of the Korea Safety Management & Science
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• v.11 no.1
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• pp.143-153
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• 2009

One of the important components of this administrative reform is customer satisfaction. Every public enterprises introduced the Service Charter and Korean government took Customer satisfaction as the key index of public sector performance assessment. Most public enterprises introduced customer satisfaction management in an attempt to improve the quality of customer service. The government granted high incentives to excellent business innovative enterprises and developed additional indices, which are related to CS. From now on, every Korean enterprises must embody feasible customer satisfaction management and improve the quality of customer service In this research, we proposed a quality evaluation standard model which is suitable for the public enterprise based on the Service Quality Criteria, and examined the model. A 7-Point Likert Scale was used based on the five categories within the Service Quality: responsiveness, convenience, tangibility, sympathy and reliability, we analysed the validity and causal relationship among the factors within the model.

• Journal of the Korean Society for Railway
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• v.10 no.3 s.40
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• pp.284-289
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• 2007

We analyze the real-field operational results of the RIMS. Four aspects are considered; 1) economical, 2) managerial, 3) safety and reliability and 4) RIMS user evaluation. In economical aspect we investigate the fields where some economical gains are anticipated. In managerial aspect the efficiency and effectiveness of management through RIMS are investigated. The improvement of safety and reliability are qualitatively discussed. And RIMS user evaluation is performed through survey. We also suggest several conditions for the successful settlement of RIMS and future study area for RIMS to be more reliable and perfect.

• Smart Structures and Systems
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• v.31 no.1
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• pp.79-88
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• 2023

As the number of deteriorated buildings increases, the importance of safety diagnosis, maintenance, and the repair of buildings also increases. Traditionally, building condition assessments are performed by one person or one company and various inspections are needed. This entails a subjective judgment by the inspector, resulting in different assessment results, poor objectivity and a lack of reliability. Therefore, this study proposed a method to bring about accurate grading results of building conditions. The limitations of visual inspection and condition assessment processes previously conducted were identified by reviewing existing studies. Building defect data was collected using the reverse-engineered three-dimensional (3D) model. The accuracy of the results was verified by comparing them with the actual evaluation results. The results show a 50% time-saving to the same area with an accuracy of approximately 90%. Consequently, defect data with high objectivity and reliability were acquired by measuring the length, area, and width. In addition, the proposed method can improve the efficiency of the building diagnosis process.

• Journal of the Korean Society of Safety
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• v.13 no.1
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• pp.112-118
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• 1998

Human errors performed during the operations have a dominant portion of the accidents. But the systematic human error evaluation methodology universally accepted is not developed yet. One of the difficulties in performing human reliability analysis is to evaluate the performance shaping factors which represent the characteristics and the circumstances in the discriminate manner. For assessing a specific human action more exactly, it is necessary to consider all of the PSFs at the same time which make an effect on the human action. In this paper, dynamic influence diagrams are introduced to model simultaneously their effects on the specific human action. And the human actions and their subsequent PSFs are categorized and classified as the complementary works. A new human error evaluation methodology using influence diagrams is developed. This methodology involves the categorization of PSFs and the PSFs quantification. The applied analysis results for the example task are shown for representative purposes. It is shown that this approach is very flexible in that it can be applied to any kind of actions.

• Journal of the Korean Society of Safety
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• v.21 no.1 s.73
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• pp.6-14
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• 2006

The development of automatic production systems have required intelligent diagnostic and monitoring functions to overcome system failure and reduce production loss by the failure. In order to perform accurate operations of the intelligent system, implication about total system failure and fault analysis due to each mechanical component failures are required. Also solutions for repair and maintenance can be suggested from these analysis results. As an essential component of a mechanical system, a bearing system is investigated to define the failure behavior. The bearing failure is caused by lubricant system failure, metallurgical deficiency, mechanical condition(vibration, overloading, misalignment) and environmental effects. This study described slab transfer equipment fault train due to stress variation and metallurgical deficiency from lubricant failure by using FTA.

• Proceedings of the Korea Society for Simulation Conference
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• 1998.03a
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• pp.86-90
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• 1998

The safety and reliability of nuclear power plant operations relies heavily on the plant operators ability to respond to various emergency situations. It has become standard industry practice to utilize simulators to improve the safety and reliability of nuclear power plants operations. The simulators built for Younggwang#3,4, which is the basic model of the Korean Nuclear Power Plant design, has been developed precisely for this purpose. Dynamic Model and Display Model are developed under US3(UNIX Simulation Software Support System) environment in simulator for Younggwang#3,4. Since these two models are developed under each own operating system, it is necessary to develop a method for transporting data between these two systems. This paper descirves communication environment between Dynamic Model and Display Model, and addresses a file generation method for the Display Model, which will be necessary for designing MMI of MCR(Main Control Room) in the furture.

• Proceedings of the KIEE Conference
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• 2000.07b
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• pp.1387-1389
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• 2000

Railway signalling system is required to be high safety against collision, derailment and collision at level crossing and to be high availability. The signalling system is usually divided into automatic train control, interlocking and centralized traffic control systems and each system must be high fail safe and availability. This study focused on reliability calculation of vital systems in train control system.

• Journal of the Korea Safety Management & Science
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• v.12 no.3
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• pp.231-235
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• 2010

Recently, according to the total quality management environment, the necessity of the systematic administration about the quality information is gradually enlarged as to vehicle related company. Accordingly, related companies require the operation of the information management system matched with the quality administration task level. And through the storage and share of the efficient quality information, they try to solve the customer claim about the quality and prevent the quality problem recurrence of product. This research suggests the standard business process of the auto part supplier for the efficient management of the quality information and the quick correspondence of the quality problem. In addition, by building and managing the quality information management system will be able to expect the more efficient quality management and the product reliability insurance.

• Transactions of the Korean Society of Mechanical Engineers A
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• v.29 no.11 s.242
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• pp.1534-1541
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• 2005

Unlike industrial manipulators, the manipulators mounted on service robots are interacting with humans in various aspects. Therefore, safety has been one of the most important design issues. Many compliant robot arms have been introduced for safety. It is known that passive compliance method has faster response and higher reliability than active ones. In this paper, a new safety mechanism based on passive compliance is proposed. Passive mechanical elements, specifically transmission angle of the 4-bar linkage, springs and shock absorbing modules are incorporated into this safety mechanism. This mechanism works only when the robot arm exerts contact force much more than the human pain tolerance. Validity of this mechanism is verified by simulations and experiments. It is shown that the manipulator using this mechanism provides higher performance and safety than those using other passive compliance mechanisms or active methods.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.1327-1335
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• 2011

Recently, also in railway vehicles, related products are being designed and manufactured through RAMS activities in order to secure their reliability, availability, maintainability & safety. Subway operators are conducting R&D on various preventive maintenance methods and applying them to the field so as to establish a reliability centered maintenance(RCM) system. In this connection, manufacturers shall carry out R&D based on reliability from the first design stage of development to provide high quality products to subway operators. And operators shall have the products operated properly to their particular operating environment and managed based on the standard maintenance manual. Not only that, but the related field data shall be fed back into the manufacturers to upgrade upcoming products by organic cooperation between manufacturer and operators. However, the mutually beneficial cooperative relationship is not still developed in the domestic railway industry. In terms of methodology for life prediction, this study was intended to analyze field data on relays used for rolling stocks considering operational characteristics in the position of subway operators and predict parts reliability using reliability prediction program from the standpoint of manufacturers as well.