• Title/Summary/Keyword: reliability and safety

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Determinants of Service Quality on Customer Loyalty of Financial Agency -Focused on Suhyup Bank- (금융기관 서비스품질의 고객충성도 결정요인 -수협은행을 중심으로-)

  • Lee, Sang-Jun;Lee, Sang-Yup
    • Journal of Digital Convergence
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    • v.12 no.4
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    • pp.193-200
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    • 2014
  • The purpose of this research is to explore ways to raise the quality of the financial services of Suhyup Bank, to secure its customers' loyalty, and to help it achieve sustainable growth. The results of this research showed that the ways to improve the service quality of Suhyup Bank are as follows: establish a relationship between its customers' satisfaction with the usefulness, creativity, reliability, and safety of its services and its customer management based on its customers' decision-making factors; establish service improvement schemes that consider new customer needs and desires; and improve its service quality and raise its internal quality factors, which are the keys to its expansion to customized services.

A Study on Development of Furnance for Road Tunnel Lining Fire Damage Evaluation (도로터널 라이닝 화재손상 평가를 위한 가열로 개발에 관한 연구)

  • Park, Kyung-Hoon;Kim, Heung-Youl;Kim, Hyung-Jun
    • Proceedings of the Korea Institute of Fire Science and Engineering Conference
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    • 2008.11a
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    • pp.479-483
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    • 2008
  • There are no International Standards or Criteria pertaining to fires inside tunnels at the moment, but there are some fire-related regulations in some advanced countries such as Germany and the Netherlands where some fire-related studies have been expedited. Germany has established regulations related to the safety of structures by stipulating Fire Curves of RABT and EBA Tunnels. Also, the Netherlands has established the resistance capacity of structures by stipulating RWS curve so that they can prevent the adjacent area from being damaged due to a tunnel collapse. Hydrocarbon Fire Curve is the standard assessing the behaviour of a structure in a serious fire, by increasing the heating speed and the maximum temperature of ISO 834 Curve, while MHC Fire Curve, which was established in France, realizes more serious fire conditions. In this study, we aimed to develop the basis of full-sized experiments, with which you can assess the fire-resisting capacity against the fire strength of concrete PC panel lining, through the realization of various tunnel fire curves as mentioned above, by developing the heating furnace suitable for the requirements of Fire-Resisting Standards, with which you can assess the fire damage of tunnel concrete lining. We have developed various conditions of the heating furnace and the method to install a thermo couple within the furnace based on EFNARC and KS F2257-1. We have also conducted a calibrating experiment in order to secure its reliability.

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Credit Evaluation Model for Medical Venture Business By the Analytic Hierarchy Process (AHP를 이용한 의료기기 벤처기업의 신용평가모형)

  • Park, Cheol-Soo;Kim, Mahn-Sool
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.6 no.2
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    • pp.133-147
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    • 2011
  • This study presents the credit evaluation model for medical venture business which has been growing within the recent decade. We develop the model with two steps. At the first step, the evaluation indexes for each of the financial and non-financial factors of a firm are listed. At the second step, the weight for each index is measured by using the Analytic Hierarchy Process of Saaty(1980). The financial factors consists of 5 upper level indexes and 10 lower level indexes. The upper level indexes of the financial sector are profitability, safety, utilization, growth, and productivity. And the non-financial factors consists of 5 upper level indexes and 17 lower lever indexes. The upper level indexes in this sector are manager's competence, technical capability, marketability, business validity, and reliability. In order to get the empirical results for our model, we conduct the questionnaire survey targeting the credit assessment officers, who are practicing at the financial institutions or the credit guarantee company located within the Wonju Medical Devices Cluster.

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Comparative Study of the Influence of Customer Buying Factors on Eco-friendly Consumption: Focused on Korea-China consumers (한·중 소비자의 친환경적인 소비활동에 영향을 미치는 구매 결정요인에 관한 비교 연구)

  • Zhao, Li;Seo, JunHyeok;BAE, SungMin
    • Journal of Korean Society for Quality Management
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    • v.44 no.2
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    • pp.321-340
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    • 2016
  • Purpose: In this study, we revealed the influence of customer buying factors in the purchase process of eco-friendly product. Especially, we focused on the information acquisition, alternative evaluation, and after-purchase activity process based on Korea-China customer's survey. Methods: In the information acquisition process, we investigate the channels of information acquisition about eco-friendly product, a reliability of information, and an impediment of acquiring product information. At the stage of alternative evaluation, we extract various causes that affects pre-purchasing process and perform the AHP analysis to identify critical causes. At last, we compare several factors which affects before and after purchasing process. Results: Especially, an average utilization and cognition score of eco-friendly products of Chinese consumers is higher than Korean consumers' score. In addition, critical buying factors of Korean consumers are a product quality, an evaluation of existing users. However, that of Chinese consumers are safety of products and environmental benefits of products. Conclusion: In recent years, as the rapid economic development of China, environment pollutions like heavy smog and yellow dust have been occurred frequently. In that manner, Chinese consumer's environmental consciousness is rapidly increasing; not only try to be active participant in eco-friendly activities, but also eco-friendly purchasing activities. In addition, Chinese consumers recognize eco-friendly products as good products made with advanced technology.

Principles and Comparative Studies of Various Power Measurement Methods for Lithium Secondary Batteries (리튬이차전지 출력측정법의 원리 및 측정법간 비교 연구)

  • Lee, Hye-Won;Lee, Yong-Min
    • Journal of the Korean Electrochemical Society
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    • v.15 no.3
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    • pp.115-123
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    • 2012
  • As the market of lithium secondary batteries moves from mobile IT devices to large-format electric vehicles or energy storage systems, the strengthened battery specifications such as long-term reliability longer than 10 years, pack-level safety and tough competitive price have been required. Moreover, even though high power properties should also be achieved for hybrid electric vehicles, it is not easy to measure accurate power values at various conditions. Because it is difficult to choose a proper measurement method and its experimental condition is more complex comparing to capacity measurement. In addition, the power values are very sensitive to power duration time, state-of-charge (SOC) of cells, cut-off voltages, and temperatures, whereas capacity values are not. In this paper, we introduce three kinds of power measurement methods, hybrid pulse power characterization (HPPC) suggested by US FreedomCar, so-called J-pulse by Japan electric vehicle association standards (JEVS) and constant power measurement, respectively. Moreover, with pouch-type unit cells for HEV, experimental power data are discussed in order to compare each power measurement.

A Study on Urban Railway Service Quality by Technology Acceptance Model (기술수용모형을 통한 도시철도 서비스품질에 관한 연구)

  • Yu, Hyun;Kim, Myungsoo
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.16 no.1
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    • pp.14-25
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    • 2017
  • This study aims to verify the causal relationship between service quality of the urban railway operating agency and users' behaviors, targeting the urban railway users. The perceived ease of use of the urban railway service quality had an influence on tangibility and convenience, and the perceived usefulness was significant to all attributes; therefore, it is judged that reliability, correspondence and safety should be improved to increase the users' perceived ease of use of the urban railway service quality. Based on these study results, the urban railway operating agency should make an effort to increase the perceived ease of use and usefulness of the urban railway to improve the service quality, to positively change the users' attitudes toward use, and to make the positive change connected to the intention of reuse and intention of recommendation, the users' behavior intentions.

Estimation of ambient PM10 and PM2.5 concentrations in Seoul, South Korea, using empirical models based on MODIS and Landsat 8 OLI imagery

  • Lee, Peter Sang-Hoon;Park, Jincheol;Seo, Jung-young
    • Korean Journal of Agricultural Science
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    • v.47 no.1
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    • pp.59-66
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    • 2020
  • Particulate matter (PM) is regarded as a major threat to public health and safety in urban areas. Despite a variety of efforts to systemically monitor the distribution of PM, the limited amount of sampling sites may not provide sufficient coverage over the areas where the monitoring stations are not located in close proximity. This study examined the capacity of using remotely sensed data to estimate the PM10 and PM2.5 concentrations in Seoul, South Korea. Multiple linear regression models were developed using the multispectral band data from the Moderate-resolution imaging spectro-radiometer equipped on Terra (MODIS) and Operational Land Imager equipped on Landsat 8 (Landsat 8) and meteorological parameters. Compared to MODIS-derived models (r2 = 0.25 for PM10, r2 = 0.30 for PM2.5), the Landsat 8-derived models showed improved model reliabilities (r2 = 0.17 to 0.57 for PM10, r2 = 0.47 to 0.71 for PM2.5). Landsat 8 model-derived PM concentration and ground-truth PM measurements were cross-validated to each other to examine the capability of the models for estimating the PM concentration. The modeled PM concentrations showed a stronger correlation to PM10 (r = 0.41 to 0.75) than to PM2.5 (r = 0.14 to 0.82). Overall, the results indicate that Landsat 8-derived models were more suitable in estimating the PM concentrations. Despite the day-to-day fluctuation in the model reliability, several models showed strong correspondences of the modeled PM concentrations to the PM measurements.

Waterhammer for the In-Line Intake Pumping Station with Air Chamber (에어챔버가 설치된 인라인 취수펌프장에서 수격현상)

  • Kim, Kyung-Yup;Ahn, Cheoul-Hong;Kim, Bum-Jun
    • The KSFM Journal of Fluid Machinery
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    • v.15 no.6
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    • pp.70-76
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    • 2012
  • Recently, because people are taking a great interest in the water supply system and the related facilities are getting larger, the surge suppression is very important problem. The waterhammer occurs when the pumps are started or stoped for operation or tripped due to the power failure. As the waterhammer problems as a result of the pump power failure were very serious, these situations were carefully investigated. Accordingly, we carried out both numerical simulations and field tests to confirm the safety of Juam intake pumping station in which had the in-line pumps. In this paper, it was reviewed that the water supply system has the reliability on the pressure surge, in case the air chambers were installed at both the inlet and the oulet of the in-line pumping station. From the numerical simulations, we found that negative pressure occurred at the inlet disappeared and high pressure occurred at the outlet reduced due to the air chambers. And these results of numerical simulations verified by the field tests. The field tests carried out in case of normal start, normal stop, one and two of pumps emergency stop. By results of simulations and field tests, we are sure that Juam intake pumping station in which have the air chambers is safe for the waterhammer. In addition, we suggested the operation methods of facilities for safe maintenance of the pumping station.

Assessment of Pipe Wall Loss Using Guided Wave Testing (유도초음파기술을 이용한 배관 감육 평가)

  • Joo, Kyung-Mun;Jin, Seuk-Hong;Moon, Yong-Sig
    • Journal of the Korean Society for Nondestructive Testing
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    • v.30 no.4
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    • pp.295-301
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    • 2010
  • Flow accelerated corrosion(FAC) of carbon steel pipes in nuclear power plants has been known as one of the major degradation mechanisms. It could have bad influence on the plant reliability and safety. Also detection of FAC is a significant cost to the nuclear power plant because of the need to remove and replace insulation. Recently, the interest of the guided wave testing(GWT) has grown because it allows long range inspection without removing insulation of the pipe except at the probe position. If GWT can be applied to detection of FAC damages, it will can significantly reduce the cost for the inspection of the pipes. The objective of this study was to determine the capability of GWT to identify location of FAC damages. In this paper, three kinds of techniques were used to measure the amplitude ratio between the first and the second welds at the elbow area of mock-ups that contain real FAC damages. As a result, optimal inspection technique and minimum detectability to detect FAC damages drew a conclusion.

중수로 환형기체 계통의 방사능 inventory 평가

  • Kim, Jin-Tae;Kang, Deok-Won;Son, Uk
    • Proceedings of the Korean Radioactive Waste Society Conference
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    • 2003.11a
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    • pp.90-95
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    • 2003
  • Chemical management of annulus gas system is carried out for the purpose of ensuring the safety and reliability of the system via securing the integrity of the system, detecting the D$_2$O in-leakage of coolant and/or moderator, and reducing the radiation dose. Since the quality of CO_2$ gas, which is used as a filling gas for annulus gas system at CANDU plants, has a propound effect on the integrity of the system material and the radiation dose, CO_2$ gas of high quality is needed. If the quality of CO_2$ gas does not meet the specification, it may give rise to undesirable effect not only on the annulus gas system, but also on the environment due to the production of radioactive nuclei. Therefore, it is very important to check the impurities of CO_2$ gas. Based on this background, the inventories of C-14 and Ar-41 in CO_2$ gas that is supplied as annulus gas were estimated using the data on concentrations of the impurities of $CO_2$ such as C, N_2$ and Ar. The results of this study is expect to give useful information on optimization of CO_2$ impurities maintenance and management of gaseous radioactive wastes produced at CANDU plants.

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