• The Journal of Industrial Distribution & Business
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• v.9 no.12
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• pp.63-72
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• 2018

Purpose - In this study, it is classified the service quality dimension of mobile shopping app using Kano model. In addition, it is evaluated quality factors suitable for strategic management from the viewpoint of service provider through mobile application through binary dimension analysis. Research design, data, and methodology - In this study, seven quality dimensions such as information quality, reliability, immediacy, convenience, design, security and customer service were derived through related studies to make binary shopping quality app quality measurement. 37 sub-variables were set by each quality dimensions. Each questionnaire was composed of positive and negative items like Kano's proposed method, and the satisfaction coefficient suggested by Timko(1993) was examined to understand the influence of each factors on customer satisfaction. Results - As a result of research, shopping app users perceived unity quality factor in most items of service quality dimension such as information quality, reliability, immediacy, convenience and customer service. In addition, the satisfaction coefficient showed a good impression, quick response of the result, fast delivery, and the unsatisfactory coefficient showed more interest in personal information such as payment method safety, and transaction security. As a result of research, shopping app users perceived unity quality factor in most items of service quality dimension such as information quality, reliability, immediacy, convenience and customer service. And, in information quality, the information overload was classified as an apathetic quality component, while the related information provision belonged to an attractive quality component. In reliability quality, customized service provision was classified as an attractive quality component. In instant connectivity, the quality of the connection during transport was classified as an attractive quality component. In convenience quality, access to product information was classified as a one-way quality component. All components of designs quality were classified as attractive quality components, and in security quality, all of their components were all classified as one quality component. Lastly, in customer service, they components were all classified as a single quality component. In addition, the satisfaction coefficient showed a good impression, quick response of the result, fast delivery, and the unsatisfactory coefficient showed more interest in personal information such as payment method safety, and transaction security. Conclusion - In the online service environment, which is difficult to differentiate in terms of upward upgrading only by technological implementation and function, the results of this study can be suggested as a differentiating factor for major channels with customers rather than improve the brand image.

• Journal of Environmental Health Sciences
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• v.42 no.5
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• pp.293-301
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• 2016

Objectives: This paper presents the current development progress of environmental health indicators (EHIs) in the Republic of Korea and discusses the utilization, limitations and prospects of EHIs. Methods: The development process and assessment criteria of EHIs were established based on the DPSEEA (Driving force-Pressure-State-Exposure-Effect-Action) framework with reference to that of the World Health Organization-Europe. In order to explore the applicability of EHIs, a case study was performed to compare the atmospheric environmental health status between the Republic of Korea and European region countries using six indicators. Results: Through the development process, 23 indicators in five areas including air quality, indoor air quality, climate change, chemicals, and water quality were developed, mostly using national statistical data. As a result of the case study comparing environmental health indicators in air quality between the Republic of Korea and Europe, it could be useful to understand the different situation of air pollution source, emission, exposure and health effects. Conclusion: In order for EHIs to compare environmental health status and be used as an environmental health policy development tool for vulnerable areas and related factors, it is necessary to develop further indicators for various issues other than air quality and conduct additional research on their interpretation and related implications, such as policy implementation effects.

• Journal of the Korean Data and Information Science Society
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• v.19 no.3
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• pp.801-809
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• 2008

Nowadays almost all universities are endeavoring to improve the quality of education offered. The quality of education that is provided should be measured beforehand. This study examined three methods, SERVQUAL, SERVPERF and Lee and Yun(2004)'s method of measuring service quality: SERVQUAL, SERVPERF are well known and the most commonly used measurement of the quality of education offered and the Lee and Yun(2004)'s method measures service quality using fuzzy numbers. As a result of this research, SERVQUAL was proven to be the most efficient method to measure the quality of education offered. Even though, more actual analysis related to this study should be followed, the research is meaningful in a way that it provided clues and reasons for the study.

• Journal of Environmental Health Sciences
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• v.28 no.2
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• pp.51-60
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• 2002

Concerning the water quality management plan about Buk-stream, Ohsip-stream and Gagok-stream water systems in this research, which objectives of abstract is as follows. The result of cleanness degree evaluation of water quality in this research, the first grade was 91% shared in Buk-stream water system. The most point of the middle and upper stream of Buk-stream was maintain extremely clean water quality. Among the researched water system, the first grade of water quality in Ohsip-stream water system was most poor, its first garde rate was 68%. In all water quality check point of Gagog-stream water system was accomplished extremely clean water quality condition of first grade of BOD. The calculation result of pollutant loading density, which were 8.2, 21.5, 4.0kg/day.$\textrm{km}^2$. respectively and basin of Buk-stream and Gagok-Stream have high development potentiality.

• Asian Journal of Business Environment
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• v.5 no.2
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• pp.23-29
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• 2015

Purpose - This theoretical study develops practical recommendations for implementing a quality management system (QMS) in Kazakh organizations to ensure the effectiveness and safety of products and services. We discuss the improvement of Kazakhstan's quality standards based on the requirements of ISO 9000. Research design, data, and methodology - We provide methods for improving the quality standards system, ranging from research and development to the sale of products. We also propose to establish a special quality systems award to motivate enterprises toward product quality improvement. The study's methodological basis included Kazakhstan's legislative and regulatory Acts, and international and national standards defining QMS requirements for scientists worldwide to develop and implement a QMS for enterprises. Results - Aligning the QMS reduces Kazakh companies' costs for the detection and correction of defects, and the external and internal loss caused by the defects. Effective QMS also reduces management costs. Conclusion - This article can help increase the transparency of organizations for their leaders and (if necessary) the external environment, and improve the accuracy, quality, and timeliness of decision-making.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.116-132
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• 2001

The world wide web has been growing rapidly. Due to the development, many companies are using the e-commerce through the web as an another tool for the their deal with customers. The internet is utilized as the new distribution business and channel for the most companies. This innovative changes made many people to purchase products through the web. However, there are a lot of problems during the process of supply chain channels. This research is about the impact of service quality on the customer satisfaction in the business-to-consumer(B2C) e-commerce. It was performed by utilizing the methodology for measuring the degree of service quality which has been adopted in the service quality research area. The quality of service is made up of six dimensions(factors): reliability, responsiveness, assurance, empathy, tangible, and convenience. Therefore, we studied the influence of these six factors upon the customer satisfaction, and the results will be summarized.

• Journal of Korean Society for Quality Management
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• v.35 no.3
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• pp.100-106
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• 2007

The objective of this paper is to analyze the effect of the defense quality certification system on the military user's dissatisfaction. In this paper, an empirical research is performed to compare the effectiveness of ISO 9000 : 2000 and Korea Defense Quality Certification system 0050-9000. The research result shows that (1) the Defense Quality system is better than ISO 9000 : 2000 to reduce the military user's dissatisfaction level. (2) the Quality Assurance types 4, 5 have more user's dissatisfaction than types 2, 3. (3) small and medium sized companies have more user's dissatisfaction than large companies.

• Journal of Korean Society for Quality Management
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• v.47 no.1
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• pp.125-138
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• 2019

Purpose: The present research was designed to explore a causal relationship among SNS prosumer characteristics, relationship quality, user satisfaction, and loyalty intention, and we intended to explore mediating role of relationship quality in the causal relationship. Methods: As survey tool, questionnaire that had obtained validity and reliability through literature survey and pretest survey, and sample 214 was analyzed using SEM analysis method. Results: All theoretical relationships, except the relationship between information provision and relational quality, proved to be significant. The relationship quality plays an important intermediary role in the research model. Conclusion: The characteristics of SNS prosumer activity can be summarized by interaction and informational provision. To increase user satisfaction and loyalty, it is necessary to support these characteristics and strengthen relationships with customers.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.481-485
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• 2015

Indonesian construction companies are currently facing high competition both among themselves and with global construction companies. In order to address this issue, the Government of Indonesia has enacted specific regulations and policies relating to the development and implementation of quality management systems (QMSs) ISO 9001 based in construction, acknowledging that the consistency of construction project quality requires a formal quality system as a guarantee to raise quality standards at all project stages. The research has been undertaken to examine the effectiveness of the regulations and policies against several key performance indicators (KPIs) of the ISO 9001 Indonesian construction companies. A comprehensive review of the relevant regulations and policies together with interviews with the Government and National Construction Services Development Board recommend possible additional guidelines and supporting quality system, which intends to measure contractors' project output against defined standards as well as to assess their performance among other similar service providers. The outcomes of the research contribute to the development of the Indonesian own construction industry quality measurement and assessment system.

• Journal of Korean Society on Water Environment
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• v.29 no.1
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• pp.107-113
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• 2013

The major tributaries in Sapgyo-reservoir watershed at Chungcheongnam-do were monitored for flowrate and water quality in order to analyze the characteristics of watershed and to prepare for implementation of total maximum daily load (TMDL). According to the analytical results of flowrate and water quality monitoring data of sixteen tributaries, the tributaries with the value of flowrate over $0.5m^3/s$ were 62.5% among the monitored tributaries and the value of flowrate in the Cheonancheon, Namwoncheon, Shinyangcheon except Gokgyocheon, Muhancheon, Sapgyocheon was relatively greater than the other tributaries. However, 37.5% of the tributaries were exceeded the water quality standards of Sapgyocheon sub-basin ($BOD_5$ 5 mg/L and/or below) and the concentration of water pollutants regardless of water quality parameters in Cheonancheon, Maegokcheon, Oncheoncheon including Gokgyocheon located in Gokgyocheon catchment were relatively higher than the other tributaries. The tributaries for improving the water quality, according to stream grouping method based on the results of flowrate and water quality monitoring data, were selected. In the Sapgyo-reservoir watershed, the tributaries for improving water quality, which has a large flowrate and a high concentration of water pollutants, were selected at Cheonancheon, Gokgyocheon, Maegokcheon, Namwoncheon, Oncheoncheon. The various water quality improving plans for those tributaries, in accordance with the reduction of point source pollution by population and livestock, should be established and implemented.