• Title/Summary/Keyword: quality research

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Measuring Service Quality in Academic Libraries (대학도서관 서비스 품질의 측정)

  • 박동진;윤동원
    • Journal of Korean Library and Information Science Society
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    • v.30 no.4
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    • pp.183-206
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    • 1999
  • The purpose of this research is to evaluate the service quality measure and service quality level between one sample library and the other. Most typically, service quality is defined in terms of reducing the gap between customer expectations and the actual service provided. This research also focuses on gap reduction. Service quality concept was originally discussed in a commercial environment and may require some adaptation to the non-commercial environment of the academic library. A revised service quality measure that developed by P. J. Calvert and P. Hernon(1996) was used for this research. Results showed that service quality measure of this research was reliable(99 service quality items scale's Cronbach Alpha coefficient was 0.983) and was validated by correlation and factor analysis. Therefore service quality measure of this research will be applied positively for academic libraries. And this research showed that the service quality level of sample academic library was inferior to that of the others. The service quality of sample academic library should be improved to meet the customer's needs and expectations immediately.

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Understanding of the Overview of Quality 4.0 Using Text Mining (텍스트마이닝을 활용한 품질 4.0 연구동향 분석)

  • Kim, Minjun
    • Journal of Korean Society for Quality Management
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    • v.51 no.3
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    • pp.403-418
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    • 2023
  • Purpose: The acceleration of technological innovation, specifically Industry 4.0, has triggered the emergence of a quality management paradigm known as Quality 4.0. This study aims to provide a systematic overview of dispersed studies on Quality 4.0 across various disciplines and to stimulate further academic discussions and industrial transformations. Methods: Text mining and machine learning approaches are applied to learn and identify key research topics, and the suggested key references are manually reviewed to develop a state-of-the-art overview of Quality 4.0. Results: 1) A total of 27 key research topics were identified based on the analysis of 1234 research papers related to Quality 4.0. 2) A relationship among the 27 key research topics was identified. 3) A multilevel framework consisting of technological enablers, business methods and strategies, goals, application industries of Quality 4.0 was developed. 4) The trends of key research topics was analyzed. Conclusion: The identification of 27 key research topics and the development of the Quality 4.0 framework contribute to a better understanding of Quality 4.0. This research lays the groundwork for future academic and industrial advancements in the field and encourages further discussions and transformations within the industry.

A survey for research and application of quality science in CHINA

  • Xu, Jichao
    • International Journal of Quality Innovation
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    • v.1 no.1
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    • pp.38-57
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    • 2000
  • Quality science may be defined as the subject promoting both quality and productivity, which may include quality management, quality engineering and technology innovation. The research and application of quality science have been in existence for many years in China. This report first reviews its recent history as well as the analysis of the status quo. Finally, a prospectus and comments section for the future of quality science points out the development trends and its significant effectiveness on China's modem economics.

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Proposal of Process Model for Research Data Quality Management (연구데이터 품질관리를 위한 프로세스 모델 제안)

  • Na-eun Han
    • Journal of the Korean Society for information Management
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    • v.40 no.1
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    • pp.51-71
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    • 2023
  • This study analyzed the government data quality management model, big data quality management model, and data lifecycle model for research data management, and analyzed the components common to each data quality management model. Those data quality management models are designed and proposed according to the lifecycle or based on the PDCA model according to the characteristics of target data, which is the object that performs quality management. And commonly, the components of planning, collection and construction, operation and utilization, and preservation and disposal are included. Based on this, the study proposed a process model for research data quality management, in particular, the research data quality management to be performed in a series of processes from collecting to servicing on a research data platform that provides services using research data as target data was discussed in the stages of planning, construction and operation, and utilization. This study has significance in providing knowledge based for research data quality management implementation methods.

A Study on the Water Quality Patterns of Unit Watersheds for the Management of TMDLs - in Nakdong River Basin - (수질오염총량관리 단위유역 수질변화 유형분석 - 낙동강수계를 대상으로 -)

  • Park, Jun Dae;Kim, Jin Lee;Rhew, Doug Hee;Jung, Dong Il
    • Journal of Korean Society on Water Environment
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    • v.26 no.2
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    • pp.279-288
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    • 2010
  • The water quality variations or changes are closely relevant to the characteristics of unit watersheds and have an effect on the attainment of their water quality goal. This study was conducted to analyze the water quality distribution and its change patterns of unit watersheds in Nakdong river basin. It revealed that 25 unit watersheds out of 41 showed the normality in water quality. Most of unit watersheds had a considerable variation in water quality, especially in the season of spring and summer but a little in terms of flow rate. Annual relative differences in water quality ranged from 13.0 to 26.6% with the maximum of 75%. 28 unit watersheds (62%) had the tendency to decrease in water quality as the flow rate increased while 13 (38%) to increase. The extension of standard flow led to considerable differences in water quality depending on its ranges, which meant uncertainties might be included in the process of TMDL development. It is suggested that annual average flow rate should be chosen as a standard flow in the area where the water quality change has little relation to the flow rate.

Difference in Chemical Composition of PM2.5 and Investigation of its Causing Factors between 2013 and 2015 in Air Pollution Intensive Monitoring Stations (대기오염집중측정소별 2013~2015년 사이의 PM2.5 화학적 특성 차이 및 유발인자 조사)

  • Yu, Geun Hye;Park, Seung Shik;Ghim, Young Sung;Shin, Hye Jung;Lim, Cheol Soo;Ban, Soo Jin;Yu, Jeong Ah;Kang, Hyun Jung;Seo, Young Kyo;Kang, Kyeong Sik;Jo, Mi Ra;Jung, Sun A;Lee, Min Hee;Hwang, Tae Kyung;Kang, Byung Chul;Kim, Hyo Sun
    • Journal of Korean Society for Atmospheric Environment
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    • v.34 no.1
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    • pp.16-37
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    • 2018
  • In this study, difference in chemical composition of $PM_{2.5}$ observed between the year 2013 and 2015 at six air quality intensive monitoring stations (Bangryenogdo (BR), Seoul (SL), Daejeon (DJ), Gwangju (GJ), Ulsan (US), and Jeju (JJ)) was investigated and the possible factors causing their difference were also discussed. $PM_{2.5}$, organic and elemental carbon (OC and EC), and water-soluble ionic species concentrations were observed on a hourly basis in the six stations. The difference in chemical composition by regions was examined based on emissions of gaseous criteria pollutants (CO, $SO_2$, and $NO_2$), meteorological parameters (wind speed, temperature, and relative humidity), and origins and transport pathways of air masses. For the years 2013 and 2014, annual average $PM_{2.5}$ was in the order of SL ($${\sim_=}DJ$$)>GJ>BR>US>JJ, but the highest concentration in 2015 was found at DJ, following by GJ ($${\sim_=}SJ$$)>BR>US>JJ. Similar patterns were found in $SO{_4}^{2-}$, $NO_3{^-}$, and $NH_4{^+}$. Lower $PM_{2.5}$ at SL than at DJ and GJ was resulted from low concentrations of secondary ionic species. Annual average concentrations of OC and EC by regions had no big difference among the years, but their patterns were distinct from the $PM_{2.5}$, $SO{_4}^{2-}$, $NO_3{^-}$, and $NH_4{^+}$ concentrations by regions. 4-day air mass backward trajectory calculations indicated that in the event of daily average $PM_{2.5}$ exceeding the monthly average values, >70% of the air masses reaching the all stations were coming from northeastern Chinese polluted regions, indicating the long-range transportation (LTP) was an important contributor to $PM_{2.5}$ and its chemical composition at the stations. Lower concentrations of secondary ionic species and $PM_{2.5}$ at SL in 2015 than those at DJ and GJ sites were due to the decrease in impact by LTP from polluted Chinese regions, rather than the difference in local emissions of criteria gas pollutants ($SO_2$, $NO_2$, and $NH_3$) among the SL, DJ, and GJ sites. The difference in annual average $SO{_4}^{2-}$ by regions was resulted from combination of the difference in local $SO_2$ emissions and chemical conversion of $SO_2$ to $SO{_4}^{2-}$, and LTP from China. However, the $SO{_4}^{2-}$ at the sites were more influenced by LTP than the formation by chemical transformation of locally emitted $SO_2$. The $NO_3{^-}$ increase was closely associated with the increase in local emissions of nitrogen oxides at four urban sites except for the BR and JJ, as well as the LTP with a small contribution. Among the meterological parameters (wind speed, temperature, and relative humidity), the ambient temperature was most important factor to control the variation of $PM_{2.5}$ and its major chemical components concentrations. In other words, as the average temperature increases, the $PM_{2.5}$, OC, EC, and $NO_3{^-}$ concentrations showed a decreasing tendency, especially with a prominent feature in $NO_3{^-}$. Results from a case study that examined the $PM_{2.5}$ and its major chemical data observed between February 19 and March 2, 2014 at the all stations suggest that ambient $SO{_4}^{2-}$ and $NO_3{^-}$ concentrations are not necessarily proportional to the concentrations of their precursor emissions because the rates at which they form and their gas/particle partitioning may be controlled by factors (e.g., long range transportation) other than the concentration of the precursor gases.

An Empirical Study on the Website Quality Factors Affecting Revisit Intent in Domestic Online Shopping Malls (재방문의도에 영향을 미치는 쇼핑몰 웹사이트 품질평가요인에 관한 실증적 연구)

  • Hong Il-Yoo;Kim Dong-San
    • Korean Management Science Review
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    • v.23 no.1
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    • pp.43-61
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    • 2006
  • This research is an empirical investigation into the dimensions determining the website quality of domestic online shopping malls. A research model that has been formed to find the website quality dimensions is based on DeLone and McLean's information system success model that we adapted to fit the B2C electronic commerce environment by incorporating existing research on IS service quality and website quality. The model incorporates three quality dimensions including the information quality, system quality and service quality, and an attempt was made to empirically examine the relationship between variables of these dimensions and the revisit intent. The results of the study revealed that five quality-related variables were found to importantly contribute to the user's intent to revisit a site : the information accuracy and relevancy, system reliability, ease of use, and on-line support. The paper concludes that the three quality dimensions can serve as a useful framework to evaluate the quality of online shopping mall websites in an attempt to improve the website revisit rate.

Cross-cultural Service Variation: Airline Service Quality

  • Nam, Sung-Jip
    • Journal of Distribution Science
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    • v.13 no.9
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    • pp.19-27
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    • 2015
  • Purpose - In a global economy, marketers are required to understand service quality from an international consumer viewpoint. Despite the increased need for cross-cultural research, few studies have developed service quality research international in scope. The present research aims to shed light on variations in airline service quality among international consumers. Research design, data, and methodology - Conducting crosscultural research, this study compares airline service quality variations, investigating an international consumer group and a Korean consumer group. T-test and factor analyses are applied to examine mean scores and factor structure of the airline service dimensions. Results - The results indicate there are significant differences in mean comparisons between the groups. The international consumers indicate significantly higher service perception scores than the Koreans. Further, we find that the factor structure of airline service quality diverges between the groups. The international group considers airline service quality in four dimensions, while Koreans consider it in two. Conclusions - The study sheds new light on international service variations and suggests that the field of airline service quality may differ by nations and/or cultures.

A Study on Chemical Characteristics of Aerosol Composition at West Inflow Regions in the Korean Peninsula I. Characteristics of PM Concentration and Chemical Components (한반도 서부유입권역에서 대기 중 에어로졸 성분의 화학적 특성 연구 I. PM 농도 및 화학 성분 특성)

  • Choi, Jin-Soo;Kim, Jeong-Ho;Lee, Tae-Hyoung;Choi, Yong-Joo;Park, Tae-Hyun;Oh, Jun;Park, in-Soo;Ahn, Joon-Young;Jeon, Ha-Eun;Koo, Youn-Seo;Kim, Shin-Do;Hong, You-Deog;Hong, Ji-Hyung
    • Journal of Korean Society for Atmospheric Environment
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    • v.32 no.5
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    • pp.469-484
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    • 2016
  • HR-ToF-AMS was applied for a seasonal and size-distributional measurements for inorganic ($SO{_4}^{2-}$, $NO_3{^-}$, $NH_4{^+}$, $Cl^-$) and organic components in Baegryung Island Super Site. The average concentration of $PM_{1.0}$ remarks $12.9{\mu}g/m^3$ while $14.5{\mu}g/m^3$ in Spring time, $14.2{\mu}g/m^3$ in Winter, $13.1{\mu}g/m^3$ in Summer and $9.86{\mu}g/m^3$ in Autumn. The mass of measured $PM_{1.0}$ shows 54.6% of $PM_{2.5}$ which is similar to those of Beijing and Lanzhou, China. The highest portion of Chemical composition is $SO{_4}^{2-}$ marking 41.0%, 31.8% by organics, 13.5% by $NH_4{^+}$, 12.8% by $NO_3{^-}$ and 1% by $Cl^-$. In every seasons, except winter, $SO{_4}^{2-}$ remarks the highest level, organic components take place the highest in winter time. The size-distribution of $PM_{1.0}$ components scattered at accumulation mode of 200 nm~800 nm which means the influence of primary emission is low. In case of air stream from the industrialized area of Sandung, Shanghai, China, the concentrations of such components were distributed a bit higher.

Chemical Characteristics and Source Apportionment ofPM2.5 in Seoul Metropolitan Area in 2010 (2010년도 서울시 대기 중 PM2.5의 성분특성 및 발생원 추정에 관한 연구)

  • Moon, Kwang-Joo;Park, Seung-Myung;Park, Jong-Sung;Song, In-Ho;Jang, Sung-Ki;Kim, Jong-Chun;Lee, Seok-Jo
    • Journal of Korean Society for Atmospheric Environment
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    • v.27 no.6
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    • pp.711-722
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    • 2011
  • This study is aimed to estimate the $PM_{2.5}$ source apportionment at Seoul intensive monitoring site located in Seoul metropolitan area. Time-resolved chemical compositions of $PM_{2.5}$ are measured in real time using ambient ion monitor, semi-continuous carbon monitor, and on-line XRF at Seoul intensive monitoring site in 2010. The mass concentration of $PM_{2.5}$ was simultaneously monitored with eight ionic species (${SO_4}^{2-}$, $NO_3{^-}$, $Cl^-$, $NH_4{^+}$, $Na^+$, $K^+$, $Mg^{2+}$, $Ca^{2+}$), two carbonaceous species (OC and EC), and fourteen elements (Si, K, Ca, Ti, V, Cr, Mn, Fe, Co, Ni, Zn, As, Se, Pb) in 1-hr interval. The data sets were then analyzed using EPA PMF version 3 to identify sources and contributions to $PM_{2.5}$ mass. EPA PMF modeling identified eight PM2.5 sources, including soil dust, secondary sulfate, secondary nitrate, motor vehicle, coal combustion, oil combustion, biomass burning, and municipal incineration. This study found that the average $PM_{2.5}$ mass was apportioned to anthropogenic sources such as motor vehicle, fuel combustion, and biomass burning (61%) and secondary aerosols, including sulfate and nitrate (38%).