• 품질경영학회지
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• 제31권4호
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• pp.55-63
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• 2003

Total quality management (TQM) is regarded as a tool for improving the competitiveness not only for a manufacturing sector, but also for a service sector, The objective of this paper is to classify TQM education by management level, to identify how TQM education be implemented by the type of industry, to analyze the relationship of TQM education with business performance, and finally to analyze the difference between companies with ISO certification and those without ISO certification in terms of TQM education. The findings suggest that there was a significant difference between manufacturing and service sector in TQM education level. Also, the relationship of TQM education with business performance was partially correlated. Finally there was no significant difference between companies with ISO certification and those without ISO certification in terms of TQM education.

• 의학교육논단
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• 제18권3호
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• pp.156-166
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• 2016

Medical school students learn a lot about medical knowledge and clinical experience in the classroom. Teaching is a main focus in medical schools; therefore, it is necessary to identify the characteristics of good teaching. The aim of this study is to analyze the characteristics of high-quality education in medical schools. In this study, in-depth interviews were conducted over two weeks on twelve fourth-year medical students. Participants were asked to define high-quality education, list the general ways in which high-quality classes are delivered, mention cases where they have experienced high-quality teaching, and describe the attitude required of students to make high-quality education possible. The results showed that students want to be taught in an interactive way on the core content needed in an actual clinical setting for the goal of cultivating primary care physicians. They want their education to include not only medical knowledge, but also liberal art subjects such as politics, economics, sociology, culture and ethics education to help instill a sound value system. In particular, students stressed the importance of instructors delivering appropriate post-evaluation feedback, and they also emphasized that learner mindset and attitude is important in supporting high-quality teaching in class. This paper also summarizes the elements of high-quality teaching in terms of educational goals, content, and method, and examines cases of instructors who have delivered high-quality classes.

• 한국산업정보학회논문지
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• 제16권5호
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• pp.73-81
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• 2011

대학에서 제공되고 있는 교육을 살펴보면 개별적인 학생들의 요구를 만족시키기 어렵다. 이는 대학교육이 한명의 서비스제공자에 의해 많은 사람들에게 동시에 제공되기 때문으로 볼 수 있다. 이를 감안하여 학생들이 보다 다양한 정보통신기술을 활용할 수 있다면 교육이 제공되는 과정이나 컨텐츠에 대해 더 만족할 수 있을 수 있다고 가정하였다. 연구에서는 학생들의 기술수용성 정도가 관계품질, 교육서비스품질, 교육서비스만족에 미치는 영향을 살펴보고 학생들의 정보통신기술의 활용정도가 높고 낮음에 따라 이들 관계에 어떠한 영향을 미치는지에 대해서도 살펴보았다. 검증결과 기술수용성이 높으면 관계품질, 교육서비스품질을 높일 수 있고, 관계 품질과 교육서비스품질도 교육서비스만족을 높일 수 있다고 제시되었다. 정보통신기술의 활용정도도 이들 관계에 영향을 미치는 것으로 나타났다. 본 연구는 교육인프라가 부족한 지방의 중소 도시에 위치한 대학에서 연구를 진행함으로써 향후 해당 컨텐츠를 교육에 활용하게 되었을 경우 더 많은 효과를 볼 수 있으리라 생각된다.

• 한국간호교육학회지
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• 제5권1호
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• pp.133-141
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• 1999

Recently there are increasing concerns on quality improvement activities related to difficult economic situations, more competitive environment, health professional's emphasis on quality, and customer's needs in health care. The purpose of this study was to identify educational needs in the quality improvement for staff nurses. Study setting was an acute care hospital having more than 1000 bed in Seoul, Korea. The subjects were 40 staff nurses who participated in the first Quality Assurance(QA) inservice education. Data were collected by self-administered questionnaire which consisted of four parts : QA knowledge and attitude(ten items, by five Likert scale), contents of QA education(ten items, by setting the priority), evaluation of the program(structure, time allocation, place, educational method), and general characteristics of respondents (age, duration to work for hospitals etc.) The response rate was 85%(34/40), Most had positive perspective and attitude about QI/QA activities, but 9% had negative impression and knowledge about this activities. Also they'd like to know the plan of hospital-level QI/QA activities, QI/QA current practice, general hospital system, the role of QA specialist and so on. Consequently, for building the quality improvement activities that is customer-focused, coordinated, outcome-oriented, resource-efficient, collaborative in Korea, at first the education about philosophy, theory, and implementation process of QI/QA should be conducted, and then that on QI/QA terminology, quality indicators development, the analysis and presentation of quality-related data and so forth be followed.

• 비교교육연구
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• 제22권4호
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• pp.99-123
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• 2012

본 연구에서는 해외 원격개방대학 질 관리 사례 가운데 선도적인 것으로 알려진 영국 개방대학교와 인도네시아 터부카 대학교의 사례를 검토하여 우리나라 원격대학 질 관리 체제 구축에의 시사점을 찾아보았다. 영국 개방대학교와 터부카 대학교는 모두 재학생이 10만명 이상인 메가 유니버시티로서 효율적인 질 관리를 위해 중앙집권적인 질 관리 체제를 구축하고 질 관리를 담당하는 전담부서를 설치하고 있다. 또한 대학 구성원들이 질 관리 중요성에 대한 인식을 공유하고 직원들의 업무에 대한 평가 및 모니터링을 강화하여 지속적인 개선을 추구하는 질 관리 문화가 정착되어 있다. 교육의 질 관리는 그 성과가 가시적으로 확인되는 것도, 특정한 대가가 주어지는 것도 아니기 때문에 장시간에 걸쳐서 신중하게 계획 검토되면서 통합적으로 진행될 필요가 있다.

• 품질경영학회지
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• 제22권4호
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• pp.160-167
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• 1994

Even though the woollen-yarn-making process as a whole has received much attention from customers in recent years, but yet there exist many problems to improve quality, productivity, and working environment in a small-medium woollen-yarn manufacture. To achieve the aim for improvement of quality and productivity, we have performed a period of education and training for workers. And thus this paper reports a study carried out them in the company located in near Pusan. Also, this paper describes a study how has a small-medium company introduced the education for the workers by authors. Among the possible outcome of this study is that the company does encounter considerable difficulties in the education and training. But to improve the quality and productivity, we assert that the company has to overcome these courses. We all recognize that the employer has been prepared for education and training to improve the employees' working conditions for a long time.

• 한국융합학회논문지
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• 제10권1호
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• pp.215-226
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• 2019

본 연구의 목적은 교육과정 질 관리에 대한 문헌 고찰과 전문대학 유아교육과 교육과정 질 관리에 대한 사례 분석을 토대로 시사점 도출 및 전문대학 직업교육에 적합한 평가 모형을 설계하고, 평가 모형을 적용한 유아교육과의 체계적인 교육과정 질 관리 방안을 모색하는 것이다. 연구 핵심내용으로 학과 차원에서 교육과정 질 관리를 체계적으로 접근하기 위한 방안으로 학사행정적인 절차로서 PDCA의 절차를 활용하고, PDCA 평가(C) 단계에서 국내 뿐 아니라 국외에서도 교육과정 평가를 위해 다수 활용되고 있는 프로그램 평가 모형인 CIPP 모형을 활용한 전문대학 유아교육과 교육과정 질 관리 모형을 제시하며, 구성원들의 역할 및 질 문화를 제안하였다. 이러한 연구결과는 향후 전문대학 유아교육과에서 다양한 기관 및 정책적 지원을 위한 사업에서 요구하는 교육과정 질 관리를 위한 기초자료로 활용되기를 기대된다.

• Journal of the Korean Data and Information Science Society
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• 제19권3호
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• pp.801-809
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• 2008

Nowadays almost all universities are endeavoring to improve the quality of education offered. The quality of education that is provided should be measured beforehand. This study examined three methods, SERVQUAL, SERVPERF and Lee and Yun(2004)'s method of measuring service quality: SERVQUAL, SERVPERF are well known and the most commonly used measurement of the quality of education offered and the Lee and Yun(2004)'s method measures service quality using fuzzy numbers. As a result of this research, SERVQUAL was proven to be the most efficient method to measure the quality of education offered. Even though, more actual analysis related to this study should be followed, the research is meaningful in a way that it provided clues and reasons for the study.

• 한국컴퓨터정보학회:학술대회논문집
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• 한국컴퓨터정보학회 2015년도 제52차 하계학술대회논문집 23권2호
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• pp.125-126
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• 2015

This study analysed the needs of the elderly in computer education, their preference and demands for computer education to enhance the quality of information welfare for the elderly, and presented a computer education model for higher quality information welfare for the elderly to maximize the effect of computer education. For this study, variables were selected from previous studies and by the researcher to present a computer education model for the elderly.

• 유통과학연구
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• 제11권2호
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• pp.71-81
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• 2013

Purpose - The TOEIC test has been leading the change in the quality and the globalization of companies for about last 30 years. The TOEIC test is taken by about two million people each year and is used as a criterion to select new employees in companies or government offices, for performance ratings, and for overseas posting selections. Universities also use TOEIC test in various ways. Since the TOEIC test is used for the selection of new students for admission, transferring extra credits, scholarships, graduation certification, and admission of international students studying abroad, many universities all over the country provide students with TOEIC study lectures through their own language institutes. Despite the fact, there has been no research on the service quality or even the current situation of these institutes. Thus, this study aims to evaluate the factors that impact TOEIC lecture service quality and analyzes the effect of the expectation related to the education service quality and the result of education on intentional behavior. Research design, data, methodology - Data was collected by administering a survey to current TOEIC students from different university language institutes. The survey questionnaire comprised of a five-point Likert scale. The demographic analysis was conducted using the frequency analysis method and the factor analysis was conducted to verify the validity of questionnaire over any variable. The reliability analysis was conducted to verify the reliability of the results. Besides, multiple regression analysis, regression analysis, and mediated effect verification were also conducted. For education service quality, four different independent variables such as reliability, response, conviction, and sympathy were considered using the SERVQUAL survey model. Based on the research models, the study hypotheses below were formulated in order to recognize an effect relationship between the variables. The four hypotheses are, "the hypothesis on education service quality and TOEIC study result expectation," "the hypothesis on education service quality and behavioral intention," "the hypothesis on study result expectation and behavioral intention," and "the hypothesis on study result expectation and mediated effect." Results - The results are as follows. First, the factors like response, conviction, and sympathy have a positive influence on TOEIC study result expectations. Second, the TOEIC study result expectation has a positive influence on the factors of behavioral intention such as re-sign up, positive word-of-mouth, "loyalty towards school." Third, it was verified that the mediated effect on behavioral intention was influenced by education service quality at university foreign language institute, while the study result expectation has only a partial mediated effect. Conclusions - The implications of this study are summarized as follows: First, it suggests a new research model for the effect of the expectation related to the education service quality and the result of education in the university language institutes on the behavioral intention. Second, it has established a relationship between the education service quality and study result expectation by verifying the mediated effect on them.