• 제목/요약/키워드: quality management training

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The Effect of Franchisor's Pre-open Support Services on Franchisee's Relationship Quality and Performance in Foodservice Franchise System (외식 프랜차이즈 가맹본부 개점 전 지원서비스가 가맹점 관계품질과 경영성과에 미치는 영향)

  • Han, Sang-Ho;Bae, Gi Cheol;Lee, Jae-Han
    • The Korean Journal of Franchise Management
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    • v.2 no.1
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    • pp.152-172
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    • 2011
  • This study aims to analyze the effect of franchisor's pre-open support services on franchisee's relationship quality and performance in foodservice franchise system. The analysis data was collected from 500 franchisees located in Seoul and Gyeonggi-do of Republic of Korea. The finding are as followings: firstly, the factors of information providing, market researching, interior and equipment supporting, education and training supporting, sale and promotion supporting, and legal supporting influence positively franchisee's satisfaction. Second, regarding relationship among relationship quality, satisfaction positively influences trust and commitment, and trust positively influence commitment. Third, relationship quality influences positively both financial and non-financial performance.

The Effect of Governance Quality on International Logistics Performance

  • Thi-Minh-Hong Le;Kyunga Na
    • Asia-Pacific Journal of Business
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    • v.15 no.3
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    • pp.81-100
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    • 2024
  • Purpose - This study investigates the direct effects of national governance quality on international logistics activities. The results provide practical insights for different stakeholders such as policymakers and offer detailed recommendations for improving national governance quality in projects aimed to enhance cross-border logistics operations. Design/methodology/approach - To test the hypotheses, a multivariate linear regression model using the ordinary least squares estimator is applied to 166 countries covering six periods: 2007, 2010, 2012, 2014, 2016, and 2018. Findings - All national governance indicators have a significant positive influence on the performance of cross-border logistics operations. At the dimensional level, government effectiveness, legal systems, anti-corruption efforts and regulatory quality have a greater impact than democracy and a stable political environment on all dimensions of logistics performance. Research implications or Originality - This study sheds light on how the quality of governance directly affects trading logistics. It advises governments to enhance governance quality and nurture a supportive institutional environment to improve transnational logistics proficiency. It also provides a better understanding of the institutional backgrounds of international logistics companies in target countries before their performance plans.

The Effect of 6 Sigma Program on Culinary Quality Performance, Work Commitment, and Customer Loyalty in the Culinary Division (호텔, 급식 및 외식업소 조리부서에서의 6시그마 기법이 조리품질성과, 업무몰입 및 고객충성도에 미치는 영향)

  • Kim, Hyun-Mook;Yoo, Young-Jin;Ha, Dong-Hyun
    • Korean journal of food and cookery science
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    • v.24 no.6
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    • pp.818-828
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    • 2008
  • A recurrent theme within the literature on the 6 Sigma program is the study of its effect on organizational performance. Therefore, the aim of this study was to investigate the effect of 6 Sigma on culinary quality performance, work commitment, and customer loyalty in the culinary division of hotels and family restaurants. The samples of this study included the employees of the culinary division of hotels and family restaurants that implemented or were about to implement the 6 Sigma program. A total of 248 questionnaires were analyzed with statistical methods of factor analysis, reliability test, and regression analysis. The findings of this study showed that the 6 Sigma program affected the culinary quality performance and work commitment of culinary division employees. Also, the 6 Sigma program, culinary quality performance and work commitment affected customer loyalty. Furthermore, work commitment affected culinary quality performance. Based on these research findings, it is required that the culinary division of hotels and family restaurants should incorporate the 6 Sigma program. For this purpose, good quality data should be collected with sufficient preparation procedures, and task force team should be made. Moreover, experts in this field should be cultivated, with the training of employees in mind. It is also crucial that the current quality of product and services be measured and that all the employees of the culinary division participate in the implementation of the 6 Sigma program. The intervention and heavy participation of the top management and head of the culinary division is expected for the successful implementation of 6 Sigma program.

Consensus on definition and quality standard of clinical practice guideline using RAND method (RAND 방법으로 합의한 임상진료지침의 정의와 질 평가 기준)

  • Ji, Seon-Mi;Kim, Soo-Young;Sheen, Seung-Soo;Heo, Dae-Seog;Kim, Nam-Soon
    • Health Policy and Management
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    • v.20 no.2
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    • pp.1-16
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    • 2010
  • Background : Clinical practice guidelines are an increasingly familiar part of clinical practice. Moreover, rigorously developed evidence based guidelines has been widely used. However, in Korea, some of published documents as clinical practice guidelines have shown considerable disparity in structure, contents and quality. This is mainly because there is no consensus on the definition and quality standard of clinical practice guidelines. The purpose of this study was to draw consensus on the definition and the quality standard about clinical practice guidelines. Method : We developed a questionnaire about the definition of clinical practice guidelines with inclusion criteria(23 items) and the quality standard(30 items). We selected 9 experts who had prior experience in developing and implementing guidelines. Rating methods for appropriateness of items were adopted from the RAND method. Consensus was drawn in three rounds. Results : Of the 47 items agreed, 40 items were determined to be appropriate. Clinical practice guidelines were defined as "scientifically and systematically developed statements to assist practitioners and patients on making decisions about appropriate health care for specific clinical circumstances." Narrative reviews, systematic reviews or health technology assessment without recommendations, translation of foreign guidelines, guidelines for patients only and training manuals were not considered as clinical practice guidelines. For the quality standard of clinical practice guidelines, 27 items were deemed necessary. Conclusions : The consensus on the definition with inclusion criteria and the quality standard of clinical practice guidelines carries an important meaning as the first attempt to draw a general agreement in our society. The unique achievement of the consensus reflects the current status of clinical practice guidelines that there has been a high tendency to adapt foreign guidelines. We hope efforts of this kind will continue to bring improvement in clinical practice guidelines.

Strategies for Advancement of response management system on marine pollution (해양오염 방제체제의 선진화 방안)

  • Kim Dae Won
    • Journal of the Korean Society for Marine Environment & Energy
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    • v.3 no.1
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    • pp.3-24
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    • 2000
  • The provability of major oil spill acidents around Korean coast is very high due to increase of sea traffic and decrease of quality of ships crews and increase of the old-ship. The Strategies of establishment of a advanced response management system against this mass pollution incident are as follows;. 1. Development of Regional Contingency Plan, which is scientifically illuminated, in order to implement the National Contingency Plan efficiently. 2. Early completion of a national response capability twenty thousand tons. 3. To strengthen training and exorcise specialized in the field of marine pollution response. 4. Establishment of a system of response cooperation among neighbor countries by promoting the NOWPAP tasks etc. The response policy in the 21th century should be concentrated to promote a practicle response capability through response operation scientifically specialized and internationalized by establishing the advanced response system early.

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Development of the Patient-Centered Nursing Culture Scale for Hospitals (병원 조직의 환자중심간호문화 측정도구 개발)

  • Shin, Esther;Yoon, Sook-Hee
    • Journal of Korean Academy of Nursing
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    • v.49 no.5
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    • pp.613-630
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    • 2019
  • Purpose: This study aimed to develop a scale measuring the Patient-Centered Nursing Culture (PCNC) and provide a basic tool to improve PCNC in Korea. Methods: A conceptual framework and construct factors were extracted through extensive literature review and in-depth interviews with nursing professionals. In total, 59 items were derived based on the pilot survey. Data were collected from 357 nurses working at general hospitals and analyzed for verifying the reliability and validity of the scale. Results: Nine factors containing 54 items were extracted from the exploratory factor analysis to verify the construct validity. The nine factors were top management leadership, policy and procedure, education and training, middle management leadership, supportive teamwork, nursing workplace environment, professional competence, patient-centered nursing activity, and nurses' values. These items were verified by convergent, discriminant, and concurrent validity testing. The internal consistency reliability was acceptable (Cronbach's ${\alpha}=.96$). Conclusion: The developed PCNC scale is expected to be used as the tool for the development of theory and improvement of PCNC, the empirical testing for cause and effect of PCNC, the development of interventions, education and training programs for improving PCNC, and indicators for evaluation or accreditation of hospital service quality.

East Asian Journal of Business Economics and Development Strategy

  • KIM, Byoung-Goo;YOUN, Myoung-Kil
    • Journal of Research and Publication Ethics
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    • v.2 no.2
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    • pp.17-20
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    • 2021
  • Purpose: This paper is to review and analyze development strategy of the East Asian Journal of Business Economics and to look at the previous and current changed publication system and process in order to step up the article quality of EAJBE. Research design, data and methodology: This study grasped the current status and strategy of this journal through literature review. In addition, through the case of EAJBE, the internationalization strategy and research ethics policy of this journal were analyzed. Results: EAJBE clarifies the copyright delegation procedure of the final publication paper. Regarding compliance with research ethics, Editor-in-Chief and Management Editor are completing research ethics training. From 2017 to the present, Editor-in-Chief and Management Editor have completed online ethics training and hold certificates of completion. Conclusions: EAJBE specifies the rules for exclusion of examination by the contributor and the examiner belonging to the same institution and actually operates in this way. Currently, by using the Jams system, the plagiarism verification procedure is operated using the thesis plagiarism prevention system. Finally, in order to strengthen research ethics standards, EAJBE is trying to establish and strengthen a verification system for each paper using the system of the Korea Research Foundation, not the previous foreign paid plagiarism system.

A Study on the Counseling Practice for Obesity in Korean Medicine Clinics and the Satisfaction for Counseling Manual for the Standardized Management of Obesity in Korean Medicine (한의 일차의료기관에서 한의 비만 상담 표준매뉴얼을 활용한 한의 비만 상담 내용 분석 및 사용자 만족도에 관한 연구)

  • Han, Kyungsun;Kim, Sungha
    • Journal of Korean Medicine for Obesity Research
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    • v.20 no.2
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    • pp.131-137
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    • 2020
  • Objectives: Korean Medicine Doctors (KMDs) have treated patients with obesity using a holistic approach with a multicomponent approach on counseling. However, there is currently no data regarding KMDs' counseling practices for weight loss. We conducted a retrospective chart review to better understand the Korean medicine counseling practice for weight loss. Methods: Twenty-one KMDs were involved in this project as practitioners. The contents of counseling were categorized based on patterns according to the counseling manual for the standardized management of obesity in Korean Medicine. Results: The counseling was conducted based on the theory of Korean medicine and the contents of counseling were different from patterns. However, the quality of the counseling were different from each KMD, and the counseling were focused on evaluating patient conditions and not on providing specific recommendations for lifestyle changes. Conclusions: Therefore, specific guidance of counseling for healthier lifestyle and dietary habits, and the training of the standardized manual training are needed.

Text Classification with Heterogeneous Data Using Multiple Self-Training Classifiers

  • William Xiu Shun Wong;Donghoon Lee;Namgyu Kim
    • Asia pacific journal of information systems
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    • v.29 no.4
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    • pp.789-816
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    • 2019
  • Text classification is a challenging task, especially when dealing with a huge amount of text data. The performance of a classification model can be varied depending on what type of words contained in the document corpus and what type of features generated for classification. Aside from proposing a new modified version of the existing algorithm or creating a new algorithm, we attempt to modify the use of data. The classifier performance is usually affected by the quality of learning data as the classifier is built based on these training data. We assume that the data from different domains might have different characteristics of noise, which can be utilized in the process of learning the classifier. Therefore, we attempt to enhance the robustness of the classifier by injecting the heterogeneous data artificially into the learning process in order to improve the classification accuracy. Semi-supervised approach was applied for utilizing the heterogeneous data in the process of learning the document classifier. However, the performance of document classifier might be degraded by the unlabeled data. Therefore, we further proposed an algorithm to extract only the documents that contribute to the accuracy improvement of the classifier.

Study on Construction of Modular Cell Line for LCD TV by Lean 6 Sigma (Lean 6 Sigma에 의한 LCD TV의 Modular Cell Line 구축에 관한 연구)

  • Jeong, Young-Kwan;Choi, Seong-Dae;Yoo, Chong-Kyu;Cheong, Seon-Hwan
    • Journal of the Korean Society of Industry Convergence
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    • v.13 no.1
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    • pp.49-54
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    • 2010
  • Lean 6 sigma has recently been used to describe a management system which combines lean management and 6 sigma. The marriage between Lean manufacturing and 6 sigma has proven to be a powerful tool for cutting waste and improving the organization operations. Time and quality are the most important metrics in improving any company's production and profit performance. lean 6 sigma is a management innovation for improving production efficiency, process quality, cost reduction, investment efficiency and customer's satisfaction. in this paper, Advanced cell line is builded the home appliance goods of the LCD TV final assembly line of domestic company line, training the multi-skilled man and controlling the production information system based on Lean 6 sigma.

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