• Title/Summary/Keyword: quality maintenance

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An Empirical Study of the Sido.Saeol System Service Quality : Local Government User Satisfaction and Job Satisfaction (시도행정·새올행정시스템 서비스 품질이 지방자치단체 사용자 만족도 및 직무 만족도에 미치는 영향에 관한 실증연구)

  • Kang, Du-Ho;Lee, Hyun-Kyu
    • The Journal of Information Systems
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    • v.20 no.2
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    • pp.135-154
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    • 2011
  • The Sido.Saeol system, a local government information system cost too much for having been designed and developed during last four years but the effectiveness of this system is still open to doubt. Also maintenance cost is still too high and become increasing year by year. To find out the reasons and to suggest how to solve these problems, a service quality of an Sido Saeol system and the public servant's job satisfaction were investigated based on the Delone and McLean's updated IS success Model(2003). To investigate of the effectiveness of the Sido Saeol system, 8 variables are analyzed to test 3 main hypothesis. After all the analysis, we found that Sido.Saeol systems have many aspects to be improved for system use and job satisfaction and have to be revise in the aspects of system qualities.

A Study on the Service Quality in Small and Medium Venture Lift Maintenance Business (중소벤처승강기 유지보수업체의 서비스 품질에 관한 연구)

  • Kim, Sun-Tae;Yoo, Wang-Jin;Lee, Cheol-Gyu
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2010.04a
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    • pp.91-96
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    • 2010
  • 우리나라의 승강기 기술은 유럽, 미국, 캐나다의 기술표준을 도입함으로써 선진화를 꾀해오고 있으나, 초기의 틀에서 크게 벗어나지 못하고 있을 뿐만 아니라 품질서비스가 아직도 취약한 실정이다. 그 동안 서비스 품질의 정확한 구성요인을 파악하기 위한 연구가 다양하게 이루어져 왔지만, 대부분 서비스품질의 구성요인들 중 기능적 품질에만 국한된 연구가 주류를 이루어 왔으며, 서비스품질 구성요소를 통합한 승강기 유지보수산업에 대한 실증적인 연구는 거의 이루어지지 않은 실정이다. 이에 본 연구에서는 승강기 유지보수산업의 서비스 품질속성에 대한 고유속성과 척도 도출을 통해 경영성과 요인으로서의 고객만족도와 재무 비재무적 성과에 어떠한 영향을 미치는지에 대하여 실증분석하였다. 본 연구의 결과는 우리나라 중소벤처승강기 유지보수 산업의 서비스 품질 제고를 전략의 수립에 기초적인 자료로 활용될 수 있을 것이다.

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A Study on the Service Quality in Small and Medium Venture Lift Maintenance Business (중소벤처승강기 유지보수업체의 서비스 품질에 관한 연구)

  • Kim, Sun-Tae;Yoo, Wang-Jin;Lee, Cheol-Gyu
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2010.04a
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    • pp.200-205
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    • 2010
  • 우리나라의 승강기 기술은 유럽, 미국, 캐나다의 기술표준을 도입함으로써 선진화를 꾀해오고 있으나, 초기의 틀에서 크게 벗어나지 못하고 있을 뿐만 아니라 품질서비스가 아직도 취약한 실정이다. 그 동안 서비스 품질의 정확한 구성요인을 파악하기 위한 연구가 다양하게 이루어져 왔지만, 대부분 서비스품질의 구성요인들 중 기능적 품질에만 국한된 연구가 주류를 이루어 왔으며, 서비스품질 구성요소를 통합한 승강기 유지보수산업에 대한 실증적인 연구는 거의 이루어지지 않은 실정이다. 이에 본 연구에서는 승강기 유지보수산업의 서비스 품질속성에 대한 고유속성과 척도 도출을 통해 경영성과 요인으로서의 고객만족도와 재무 비재무적 성과에 어떠한 영향을 미치는지에 대하여 실증분석하였다. 본 연구의 결과는 우리나라 중소벤처승강기 유지보수 산업의 서비스 품질 제고를 전략의 수립에 기초적인 자료로 활용될 수 있을 것이다.

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Dependability Management System's Application to Subway Corporation (도시철도운영기관의 종합신뢰성 경영시스템 적용방안 연구)

  • Ha Chen-Soo;Hong Soon-Ki;Lee Ho-Yong;Han Seok-Youn
    • Journal of the Korean Society for Railway
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    • v.8 no.3
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    • pp.286-292
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    • 2005
  • In this paper, we introduce IEC 60300(Dependability program management) into urban transit system, and propose effective method to apply IEC 60300 to Subway Corporation. The dependability is the collective term used to describe the availability performance and its influencing factors such as reliability performance, maintainability performance and maintenance support performance. A dependability program covers all phases of a system's life cycle from planning to operation and possibly disposal, and is composed of program elements divided into tasks.

Evaluation of Rail pad Stiffness Considering Stress of Rail (레일응력을 고려한 레일패드강성 결정)

  • Park, Dae-Geun;Kim, Jae-Hak;Son, Gi-Jun;Kim, Han-Jong
    • Proceedings of the KSR Conference
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    • 2007.11a
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    • pp.419-431
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    • 2007
  • The track and rail surface geometry is of prime importance on the requirement for track dynamic stiffness, particularly for the speed of 350 km/h, for which both the requirement for fatigue and tensile strength limits require a lower stiffness than 100 kN/mm, which is near the value for ballasted track. However, the track quality has been considered as being the same for 350 km/h as that for 300 km/h, and based on ballasted track, and the track geometry may be kept in better condition with a slab track(probably more similar to the medium quality track geometry of ballasted track). In conclusion, under the condition that the track geometry quality provided by the concrete slab system is fairly good, and that the required maintenance is applied to the rail surface, there would be no safety risk if the fastening system point stiffness reaches 160 kN/mm for 300 km/h operation, and 110 N/mm at 350 km/h.

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On the maintenance of Semimanufactured Tobacco(cut tobacco) quality during Shipping or Long Term Straging (수송 또는 보관중 반제품(각초) 담배의 품질유지에 관하여)

  • 민영근;정한주;김기환;양광규
    • Journal of the Korean Society of Tobacco Science
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    • v.14 no.1
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    • pp.57-65
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    • 1992
  • The quality of cut tobacco will be deteriorated due to weather conditions such as temperature and relative humidity, when shipping and long term storaging. The change of equilibrium moisture contents in cut tobacco were under influence of relative humidity and temperature but not humectants. Therefore internal packing materials are necessary for cut tobacco to maintain initial quality, including taste, flavour and musty smell during shipping or storaging. When packing cut tobacco for shipping or long term storaging, desiralbe packing density was 200/$m^2$, For the long term storage under R.H 90% and 3$0^{\circ}C$, polyethylene film thickness suitable for packing material are above 100$\mu$, which resulted in 42days of shelf life.

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An Empirical Study of influence Factor to TPM Performance in medium and small enterprises (중소기업 TPM 성과에 영향을 주는 요인에 대한 실증적 연구)

  • Choi, Moo-Ho;Ree, Sang-Bok
    • Journal of Korean Society for Quality Management
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    • v.38 no.3
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    • pp.449-462
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    • 2010
  • In this Paper, We analyzed influence Factor to TPM Performance in medium and small enterprises by empirically. By Literature survey, We hypothesize education training and 5S influence to individual improvement, independence maintenance, planning and foresight, which also influence to flexibility, total equipment performance, quality, which finally influence to lower cost, delivery date. To analyze empirically, we survey questionnaire in medium and small enterprises being below 300 people. From statistical analysis, 7 hypotheses are rejected, which is different existing research. This is analyzed that reflect actuality that medium and small enterprises is different from large enterprises. We expect that result of this treatise does concentration effort in important factor to get TPM performance in medium and small enterprises.

Optimization of Redundancy Allocation in Multi Level System under Target Availability (목표가용도를 고려한 다계층 시스템의 최적 중복 설계)

  • Chung, Il-Han
    • Journal of Korean Society for Quality Management
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    • v.41 no.3
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    • pp.413-421
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    • 2013
  • Purpose: System availability and life cycle cost are often used to evaluate the system performance and is influenced by the operation and maintenance characteristic. In this paper, we propose the method to improve life cycle cost and satisfy the target availability through redundancy allocation. Methods: We consider the redundancy is available at all items in multi level system. Thus, we assume that sub-assembly, module, components can be duplicated. Simulation and genetic algorithm are employed to optimize redundancy allocation. Results: Target availability is higher, the life cycle cost is increased. In addition, the items for redundancy are selected at higher level in multi level system if target availability is higher. Conclusion: We could know that target availability affects the duplication number of items and the selection of redundancy items. For further study, we will consider new optimization algorithms to compare with the proposed GA algorithm and improve optimization performance.

HOME R/O SYSTEM FOR DRINKING WATER IN KOREA

  • Sung, Kyung-Hak
    • Proceedings of the Membrane Society of Korea Conference
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    • 1995.10a
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    • pp.106-122
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    • 1995
  • Industrialization has given humanity many benefits, such as material abundance and conveniences. However, it has also caused detrimental side effects to the environment which are becoming a global problem. During the 1960's, the national economic scale in Korea was expanded and personal lifestyles rapidly improved. These improvements also caused environmental problems such as water contamination. Water contamination caused by old, worn water pipes, harmful materials and deposits from the water purification processes decreased the tap water quality, causing unpleasant odors and tastes. Due to poor maintenance of the reservoir facilities of tap water quality, citizens lost their faith in the water quality. In the long term, it made us worry about the health of our nation's citizens (6,16).

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The Relationship between Industrial Standards Acquisition and the Technological Development of Korean Enterprises (우리나라 기업의 산업표준 획득과 기술개발과의 관계)

  • 이달환;허현회
    • Journal of Korea Technology Innovation Society
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    • v.2 no.1
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    • pp.74-89
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    • 1999
  • The purpose of this study is to identify in two aspects the relationship between standardization activities and technological development at the firm level. The first aspect is to analyze the relationship between the current Korean industrial standards system and the firm's technological development vis-a-vis quality standards. The analysis reveals that even if Korean firms recognize the importance of standards, the level of product quality of the KS mark is still lower compared to the average world level. The survey also reveals that the reasons for acquiring ISO and KS marks are mainly aimed at enforcing company image and increasing quality management mind, rather than to foster technological innovation. The second aspect explores how much Korean industrial standards (KS marks) affect the firm's technological development in the Process of standards acquisition activities. The survey results show that standardization activities have a less positive impact on technological innovation than on the maintenance of consistent production works.

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