• Journal of Korean Society for Quality Management
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• v.49 no.3
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• pp.299-312
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• 2021

Purpose: We provide a condition-based maintenance policy where a surrogate variable is used for monitoring system performance. We constructed a risk function by taking into account the risk and losses accompanied with erroneous decisions. Methods: Assuming a unique degradation process for the performance variable and its specific relationship with the surrogate variable, the maintenance policy is determined. A risk function is developed on the basis of producer's and consumer's risks accompanied with each decision. With a strategic safety factor considered, the optimal threshold value for the surrogate variable is determined based on the risk function. Results: The condition-based maintenance is analyzed from the point of risk. With an assumed safety consideration, the optimal threshold value of the surrogate variable is provided for taking a maintenance action. The optimal solution cannot be obtained in a closed form. An illustrative numerical example and solution is provided with a source code of R program. Conclusion: The study can be applied to situation where a sensor signal is issued if the system performance begins to degrade gradually and reaches eventually its functional failure. The study can be extended to the case where two or more performance variables are connected to a same surrogate variable. Also estimation of the distribution parameters and risk coefficients should be further studied.

• Journal of Information Technology Services
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• v.13 no.1
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• pp.1-21
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• 2014

In IT service quality research, the relationship between the service quality and clients' satisfaction was the focus of many studies while in relationship quality research, the influence of trust and conflict on relationship commitment seems to be the focus. In this study, these two research streams are integrated and a theoretical research model is proposed consisting of IT service quality, satisfaction, trust and relationship commitment with conflict as a moderator for the overall psychological mechanism. As satisfaction represents emotional response while trust cognitive response, this research model integrated both emotional and cognitive aspects of relationship maintenance in the IT service context. Analysis of data collected from 262 employees of global IT service firm revealed the differential effects of reliability, responsiveness, assurance and empathy on satisfaction and trust. Also, depending upon the level of conflict, the effects of reliability and assurance were found to be moderated. Further analysis revealed more profound mechanism at work relating emotional and cognitive aspects in the psychology of relationship maintenance in IT service context. Practical implications are further discussed in the conclusion.

• International conference on construction engineering and project management
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• 2011.02a
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• pp.521-525
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• 2011

Although the Korean construction industry has risen rapidly, the quality of the buildings is not met with the industry standard compared to the potential of the technology development and the cost of maintenance has been increased. The user's request for quality have been increased, but in the current building construction, the contractors only follow the specifications of design, material and technology, and their main concern is whether they are in right track with the specification or not. Thus, the necessity of developing technology has been ignored and sufficient opportunities for the development have not been provided as well. In the developed countries, in contrast, the quality assurance and the payment regulation system has been utilized for the active response to the changes of users' request. As a result of this, the maintenance cost has been decreased and the development of construction technology has been improved. Therefore the pay adjustment system is needed to create the improvement of the quality of the buildings by the contractors' earnest building construction. In order to introduce the pay adjustment system suitable to the Korean construction industry, this study presented the logical method of adjusting the construction cost and making payment with the pay adjustment index that is created based on the result of the performance test, after making a set of the indicators of the building performance standard and applied them to the targeted building.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2016.05a
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• pp.164-165
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• 2016

To express the original texture of the concrete, exposed concrete finishing technique has been applied in many buildings. However, it is likely to cause quality problems after construction is completed. In addition, because of costs and time issues, reconstruction and maintenance works are difficult and ineffective. Therefore, step-by-step proactive quality management based on sufficient consensus among participants(client, designer, contractor) is very importatnt. This study analyzed factors causing low quality exposed concrete and quality contol points applied to 'A' headquarter construction project.

• Journal of Korean Society for Quality Management
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• v.24 no.2
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• pp.44-53
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• 1996

This paper deals with the problem of selecting optimal wear limit and initial process mean in a wear-out process. Consider a material removal processing machinery where 1)there are deffective items by linear shift in the mean of the diameter of to be processed with varing process variance and 2)there can be any failure in the machine tools or to be processed. In the previous studies, the one is analyzed by 'Model of Producing Goods' in quality control area and the other, any failure, is analyzed by 'Model of Producing Services' in reliability area. We propose a new integrated maintenance model, considering the percent defective and the failure rate. A numerical example for the model is given.

• Journal of the Korea Safety Management & Science
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• v.7 no.1
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• pp.101-115
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• 2005

This study deals with the procedure of safety improvement, productivity increase ,and tact-time reduction through setting up the system about preventive maintenance. Actually, it is hard to establish and carry out preventive maintenance, even though we recognize the importance of the system concerning time, cost, labor, and so forth. In this study in the viewpoint of cost we are for achieving maximum efficiency by change and reduction of planning process adapted to the special work group. At first we briefly will mention the kind ,the necessity ,and the concept of preventive maintenance ,and then divide the equipment used in the assembly line into the two whether it is necessary or not by way of estimating the breakdown loss ,comparing with general establishment of preventive maintenance and modifying it to the case. At the second step we will establish the operation system of plan management related to production and quality in the special case. Check period and category will be set by dividing the assembly equipment into LCL and Focus in the third step. The forth step will contain the operation procedure in detail. And then we must make check and repair record periodically. Finally, on the basis of the record the selection of checking of significance will be conducted. This results in safety improvement, tact time reduction, and productivity improvement.

• Proceedings of the Safety Management and Science Conference
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• 2004.11a
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• pp.131-141
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• 2004

This study deals with the procedure of safety improvement, productivity increase, and tact-time reduction through setting up the system about preventive maintenance. Actually, it is hard to establish and carry out preventive maintenance, even though we recognize the importance of the system concerning time, cost, labor, and so forth. In this study in the viewpoint of cost we are for achieving maximum efficiency by change and reduction of planning process adapted to the special work group. At first we briefly will mention the kind, the necessity, and the concept of preventive maintenance, and then divide the equipment used in the assembly line into the two whether it is necessary or not by way of estimating the breakdown loss, comparing with general establishment of preventive maintenance and modifying it to the case. At the second step we will establish the operation system of plan management related to production and quality in the special case. Check period and category will be set by dividing the assembly equipment into LCL and Focus in the third step. The forth step will contain the operation procedure in detail. And then we must make check and repair record periodically. Finally, on the basis of the record the selection of checking of significance will be conducted. This results in safety improvement, tact time reduction, and productivity improvement.

• Industrial Engineering and Management Systems
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• v.7 no.1
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• pp.51-56
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• 2008

With growing demand for zero defects, predicting reliability of software systems is gaining importance. Software reliability models are used to estimate the reliability or the number of latent defects in a software product. Most reliability models to estimate the reliability of software in the literature are based on the development lifecycle stages. However, in the maintenance phase, the software needs to be corrected for errors and to be enhanced for the requests from users. These decrease the reliability of software. Software Reliability Growth Models (SRGMs) have been applied successfully to model software reliability in development phase. The software reliability in maintenance phase exhibits many types of systematic or irregular behaviors. These may include cyclic behavior as well as long-term evolutionary trends. The cyclic behavior may involve multiple periodicities and may be asymmetric in nature. In this paper, SGRM has been adapted to develop a reliability prediction model for the software in maintenance phase. The model is established using maintenance data from a commercial shop floor control system. The model is accepted to be used for resource planning and assuring the quality of the maintenance work to the user.

• International conference on construction engineering and project management
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• 2009.05a
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• pp.856-863
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• 2009

The problem of urban decay in Hong Kong has drawn much attention of both practitioners and academics. Poorly managed buildings not just give a negative image to the Pearl of the Orient in the region, but also pose potential risk hazards to the health and safety of the general public. While it is necessary to devise a comprehensive plan on redevelopment and urban planning, preserving the existing buildings to maintain their conditions for habitation can be a short-term option to safeguard quality standard. With the increasing number of ageing buildings in Hong Kong, a lot of research efforts have been devoted to managing repair and maintenance projects properly (for example those initiated and funded by the Construction Industry Institute, Hong Kong; and the current study financially supported by The Hong Kong Polytechnic University). Given the short duration and more diversified nature of work, building repair and maintenance works are found to be more difficult to monitor and regulate when compared with new works. This paper aims to provide a comprehensive analysis on the problems of running building maintenance projects. An extensive review of contemporary literature was firstly conducted, which forms a solid basis for developing an empirical study on the problems and difficulties of running building maintenance projects from the viewpoints of industrial practitioners with a view to formulating effective strategies for managing maintenance projects successfully.

• Proceedings of the Korean Nuclear Society Conference
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• 2001.05a
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• pp.124.2-124
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• 2001