• Title/Summary/Keyword: quality investigation

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An Investigation into Improving Service Quality Distribution and Perceived Value in the Passenger Loyalty of Low-Cost Airlines in Thailand

  • Sirawit PINKUM;Karun KIDRAKARN
    • Journal of Distribution Science
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    • v.21 no.4
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    • pp.21-33
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    • 2023
  • Purpose: To study, analyze, and investigate how to improve the service quality distribution and perceived value of passenger loyalty in low-cost airlines in Thailand. Research Design, data, and methodology: The data was collected from low-cost airline passengers who had used low-cost airlines within Thailand more than twice in the last 12 months. In total, 632 questionnaires were received, representing 97.32%, and in-depth interviews were done using the semi-structured technique. The key informants were either executives or representatives from 4 low-cost airlines operating in Thailand. We utilized structural modeling techniques to examine the data relevant to the investigation. Results: The results show that low-cost airline passengers in Thailand have strong opinions about the perceived value of the passenger loyalty of low-cost airlines within this sector of the Thai air travel industry. The variables were sorted in order of importance and included passenger loyalty, satisfaction, trust, perceived value, and service quality distribution. The relationship between the service quality distribution variables and the significance in relation to passenger loyalty according to low-cost airlines in Thailand showed that service quality distribution had a positive effect on perceived value and that passenger satisfaction has a direct positive effect on passenger loyalty. Conclusions: The 8 QPSTL strategy is successful in terms of service quality distribution and passenger satisfaction, therefore it is an important aspect of low-cost airlines in Thailand.

A Study on Process Innovation through Quality Management Diagnosis Model (품질경영진단모델을 통한 프로세스 혁신에 관한 연구)

  • Kim, Jong-Guk;Yu, Jin-Sam;Kim, Chang-Eun
    • Proceedings of the Safety Management and Science Conference
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    • 2012.04a
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    • pp.547-559
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    • 2012
  • This thesis introduced a model of diagnosing a company's quality management, and a process of achieving quality innovation based on the model. As for study methods, books and theses related to quality and process innovation were collected for investigation, a survey on internal employees to investigate major issues of quality and standard consciousness was conducted, and 5DP was discussed for balanced process analysis.

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Investigation and Analysis of Interruption Characteristics for Industrial Customers

  • Choi, Sang-Bong
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.21 no.4
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    • pp.45-52
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    • 2007
  • Electric power is an important element in any modern economy. The availability of a reliable power supply at a reasonable cost is important for the economic growth and development of a country. Electric power utilities throughout the world therefore strive to meet customer demands economically with high quality and reliability. As the power industry moves towards open competition, therefore, there has been a call for a methodology by which to evaluate power system reliability through the use of customer interruption characteristics. This paper presents the results of an investigation and analysis of interruption characteristics of an industrial customer in Korea. This study used a direct visit survey to determine the investigation and analysis of electric service quality and the characteristics of industrial customers in Korea. A customer survey conducted throughout Korea via personal interviews of 660 sample customers is presented here. Variation according to characteristics of interruption such as duration, time of day, frequency and day of interruption was also investigated

Investigation of Product Data Quality in the Korean Automotive Industry (국내 자동차산업에서 제품데이터품질에 대한 현황 조사)

  • Yang J. S.;Han S. H.;Park S. H.;Jang G. S.
    • Korean Journal of Computational Design and Engineering
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    • v.10 no.4
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    • pp.274-283
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    • 2005
  • Product data quality (PDQ) is a real and significant issue in today's manufacturing environment. In the Korean automotive industry, much of the design work takes place with the support of software tools, such as CAD systems. Although many designers frequently encounter quality problems regarding product data, there is no investigation into the present state of CAD usage and PDQ activities before. The Korean automotive industry is responsible for about 11.1 percent of the total value of manufactured goods in Korea and 7.9 percent of employment in manufacturing. A study performed by the Research Triangle Institute showed that imperfect interoperability imposes at least $\$1$ billion per year on the members of the U.S. automotive supply chain. The trends toward concurrent engineering and out-sourcing have elevated the importance of high-quality product data and efficient product data exchange. This paper shows the results from a survey of PDQ conducted on seven 1st tiers among members of the Korean automotive supply chain.

A Study on the Determination of Adulteration of Sesame Oil by Near Infrared Spectroscopy (근적외선(NIR) 분광광도계에 의한 참기름의 진위판별에 관한 연구)

  • Noh, Mi-Jung;Jeong, Jin-Il;Min, Seung-Sik;Park, Yoo-Sin;Kim, Soo-Jeong
    • Korean Journal of Food Science and Technology
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    • v.36 no.4
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    • pp.527-530
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    • 2004
  • Adulteration of sesame oil using near infrared (NIR) spectroscopy was determined. Vegetable oils including sesame oil were scanned on the NIR spectrophotometer at 400-2500 nm. Partial least square (PLS) was applied on the standardized full NIR spectral data. Discriminant analysis with PLS is adequate for determination of sesame oil adulteration, except with decreasing adulteration rate. Designing of quality control system, which uses NIR spectroscopy to measure adulteration level of sesame oil is thus possible, although more work is required to give acceptable accuracy level.

Research about Improvement Way of Fire Investigation System - Regarding Product Liability Responsibility Law - (화재조사 제도의 개선방안에 관한 연구 - 제조물 책임법과 관련하여 -)

  • Mun, Yong-Soo;Kong, Ha-Sung;Yoon, Myong-O
    • Fire Science and Engineering
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    • v.22 no.5
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    • pp.105-111
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    • 2008
  • Improvement of fire investigation system is required to supplement problem that can happen after product liability law enforcement of our country. This treatise searches special quality of inside and outside of the country fire investigation that was enforced present with theoretical background of manufacture water responsibility law and compared. And is based and grasped objective and hangup in police fire investigation, fire fighting fire investigation, engine fire investigation of private fire judgment. By improvement way accordingly first, proposed fire emotion connection studies and establishment and connoisseurship qualification system establishment etc. in the common people private fire diet, judgment, analysis company's necessity second, fire fighting of fire investigation system, police's member anger third, college.

A Study on the Effect and Operation of Quality management (품질경영 운영.효과에 관한 연구)

  • 박노국;이덕구
    • Proceedings of the Safety Management and Science Conference
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    • 2000.05a
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    • pp.149-161
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    • 2000
  • This study investigated the management environment of medium and small business by examining the role of medium and small business in national economics, the change in management condition, and the problems in quality and technique. Also we analyzed problems in the past quality control activity of our medium and small business, and examined the driving direction and introduction method of QM. And to understand the effect of manager's concern in quality management to observe the quality system before and after introduction of QM. A target for this investigation is the medium and small business which has introduced QM through ISO 9000.

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The Influence of Extrudate Microstructure of Die Cooling Using $N_2$ gas in Hot Extrusion for Al 6061 Alloy (Al 6061의 열간압출시 질소금형냉각이 압출재의 미세조직에 미치는 영향)

  • Ko, D.H.;Yee, S.H.;Ko, D.C.;Kim, B.M.
    • Proceedings of the Korean Society for Technology of Plasticity Conference
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    • 2008.10a
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    • pp.50-53
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    • 2008
  • It's so difficult to obtain simultaneously both product quality and improvement of the productivity of which products are in hot aluminum extrusion process. But significant improvements in productivity and extrudate quality result from die cooling system using nitrogen gas injection during aluminum hot extrusion. These benefits are due primarily to cooling effect nitrogen gas and removal of excess heat in the extrudate temperature. This investigation is carried out hot extrusion experiment, also compared cooling system with non-cooling system to inspect cooling effects on hot aluminum extrusion. The purpose of this investigation is estimated the grain growth fur the extrudate quality, and the ram speed for the improvement of the productivity.

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Auditory Perception Experiment on Attribute of Road Traffic Noise Causing Annoyance with Identical Linear Sound Pressure Level (동일한 선형 음압 레벨의 도로교통소음의 성가심 유발 인자에 관한 연구)

  • An, Jang-Ho;Schang, Seo-Il;Ko, J.H.;Chun, Hyung-Jun
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 2006.11a
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    • pp.641-648
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    • 2006
  • This study investigates which sound quality indices except SPL raise annoyance response. For investigation, auditory perception experiments for road traffic noise with identical linear SPL were performed by Paired Comparison Method. The numerical results of a Paired Comparison experiment express relative preference about annoyance. So that these relative preference scores are to be correlated to sound quality indices, which are absolute, a transformation is required to go from the relative domain to an absolute and linear scale of preference. The results of the transformation will be the 'merit values,' which quantifies the annoyance(in this case) of the road traffic noise on a linear scale. Using multiple regression, a formula is established that can calculate predicted merit values. Furthermore, This investigation offers a method selecting sound samples that represent various sound quality indices values to use experiment.

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