• Korea Journal of Hospital Management
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• v.20 no.2
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• pp.39-56
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• 2015

This study calculated the potential customer satisfaction improvement index (PCSI index) and average satisfaction coefficient (ASC) by categorizing quality attributes based on the Kano analysis for medical service quality. This study seeks to suggest ways to increase the efficiency of medical business management by determining priority to improve after applying the indexes to IPA. To achieve such purposes, this study conducted a survey on 150 outpatients of a premium general hospital and 200 workers in four different sections in the same hospital. As a result of the analysis, there was a difference in the awareness of service quality to improve patient satisfaction between the outpatients and workers. Therefore, the focus should be put on those items deemed important by the patients rather than those that the workers called attention to in order to effectively improve service quality. Along with efforts to alleviate or eliminate inconveniences experienced by patients, it is necessary to provide training programs for workers on customer reception and management such as delivering services with a kind manner and giving explanations in a proper and professional manner and exhibiting the right attitude.

• Pediatric Gastroenterology, Hepatology & Nutrition
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• v.22 no.6
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• pp.554-564
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• 2019

Purpose: This study verified the reliability and validity of the Diet Quality Index for Indian children (DQIIC). Methods: The study sample included 100 school going boys and girls (7-9 years). The dietary behavior of children was studied using a questionnaire and 24-hour dietary recall. The DQIIC comprises 21 items which aimed to assess the diet of Indian children on the basis of variety, adequacy of consumption of dietary components, and moderation in the amount of nutrients that are associated with diseases and dietary habits. The reliability of the DQIIC was assessed using the split half method, Cronbach's alpha, and test retest reliability. Content validity was evaluated using content validity ratio (CVR). Results: The intake of iron was found to be less than the recommended dietary allowances. There was frequent consumption of empty calorie packaged foods and higher than the recommended amount of sodium. Reliability of the DQIIC was 0.85 by split half method and the correlation coefficient for test retest reliability was 0.87. Cronbach's alpha was 0.62 and CVR was 0.85 for this index. Most of the children fell in the moderately healthy category. Conclusion: The DQIIC is a reliable and valid tool to assess the diet quality of Indian children between 7-9 years.

• Korean Journal of Veterinary Research
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• v.61 no.4
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• pp.29.1-29.7
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• 2021

Resveratrol (RSV, 3,5,4'-trihydroxytrans-stilbene) protects sperm from cryo-induced damage in various animal and human species. In this study, we aimed to assess the effect of dog sperm cryoprotective extender containing RSV on the quality of post-thaw dog sperm. Sperm were collected from 4 Beagles and supplemented with different concentrations of RSV (0, 100, 200, and 400 µM). After thawing, apoptosis index, and reactive oxygen species (ROS) levels were assessed to determine post-thaw sperm quality. Dog sperm cryopreserved with 400 µM RSV showed significant improvement in post-thaw sperm quality with lower apoptosis index and ROS levels (p < 0.05). Our results showed that the supplementation of dog sperm cryoprotective extender with RSV at a concentration of 400 µM improved the post-thaw dog sperm quality in the term of sperm ROS production and apoptosis. In addition, we emphasize the necessity of testing the ROS levels and apoptosis index using flow cytometry to determine the quality of post-thaw semen.

• Korean Journal of Ecology and Environment
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• v.44 no.2
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• pp.155-171
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• 2011

The research assessed water quality using physico-chemical factors, trophic status index and attached diatom index in 10 reservoirs located in Chungcheongnam-do from October 2007 to June 2008. The physico-chemical water quality assessments revealed that Dangjin-gun (St. 1~5), which displayed a high chemical oxygen demand (V and VI) and chlorophyll-${\alpha}$ (Eutrophic-Hypereutrophic), was more polluted than Yesan and Cheongyang-gun. The sample were also hypereutrophic [trophic status index (TSI) 74.6] and ${\beta}$-mesosaprobic [diatom assemblage index to the organic water pollution (DAIpo) 44.47]. Yesan and Cheongyang-gun. Which were mid-level in their pollution status, were eutrophic (TSI 56.9) and ${\alpha}$-oligosaprobic (DAIpo 60.11). TSI correlated strongly with the attached diatom index (of DAIpo 0.60~0.62, and trophic diatom index of 0.72~0.74). Hence, the attached diatom index can be used with the trophic status assessment of lakes using TSI, and lake trophic status index (LTSI).

• Journal of Environmental Impact Assessment
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• v.30 no.2
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• pp.75-88
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• 2021

Six locations in the automated monitoring network at the Geum River Basin were selected forthis study. The water quality characteristics at two of the locations in the water quality monitoring network that were identical, or nearby, were examined, and their correlations were evaluated through statistical analysis. The results of the water quality analysis were converted to the water quality index and expressed in grades for comparison. For the data necessary for the study, public data from four years, from 2016-2019 were used and the evaluation parameters were water temperature, pH, EC, DO, TOC, TN, and TP. Results of the analysis showed that the water quality concentrations measured in the automated monitoring network and the water quality monitoring network differed in some measured values, but they tended to register variation in a specified ratio in most of the locations in the network. The analysis of the correlations of the parameters between the two monitoring networks found that water temperature, EC, and DO showed high correlations between the two monitoring networks. The TOC, TN, and TP showed high correlations, with a 0.7 or higher (correlation coefficient r), with the exception of some of the monitoring networks, although their correlations were lower than those of the basic parameters. The water quality index analysis showed that the water quality index values of the automated monitoring network and the water quality monitoring network were similar. The water quality index decreased and the pollution degree increased in the downstream direction, in both networks.

• Journal of Korean Society for Quality Management
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• v.32 no.4
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• pp.229-241
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• 2004

Process capability index is used to determine whether a production process is capable of producing items within a specified tolerance. The index $C_{pmk}$ is the third generation process capability index. This index is more powerful than two useful indices $C_p$ and $C_{pk}$. Whether a process distribution is clearly normal or nonnormal, there may be some questions as to which any process index is valid or should even be calculated. As far as we know, yet there is no result for statistical inference with process capability index $C_{pmk}$. However, asymptotic method and bootstrap could be studied for good statistical inference. In this paper, we propose various bootstrap confidence limits for our process capability Index $C_{pmk}$. First, we derive bootstrap asymptotic distribution of plug-in estimator $C_{pmk}$ of our capability index $C_{pmk}$. And then we construct various bootstrap confidence limits of our capability index $C_{pmk}$ for more useful process capability analysis.

• Journal of Korean Library and Information Science Society
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• v.41 no.1
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• pp.121-147
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• 2010

The purpose of this study is to develop and prove service quality measurement model and indicators which are able to measure objectively service quality of digital libraries in Korea. Literature review and Delphi survey are used to investigate service quality dimensions. User perceived service quality performance was measured to validate DL-SQI model with three digital libraries. Finally DL-SQI(Digital Library-Service Quality Index) model was developed which is composed of four primary dimensions. The survey results reveal that reliability coefficient is 0.8 which means high reliability of survey and it suggests that DL-SQI model based on the above dimensions is proved through confirmatory factor analysis.

• Transactions of the Korean Society for Noise and Vibration Engineering
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• v.14 no.11
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• pp.1195-1202
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• 2004

The international competition in refrigerator markets has continuously required the research for sound quality of a refrigerator to improve the quality of a life. In this paper, A new method for evaluation of the sound quality of a refrigerator is developed based on human sensibility engineering by using ANN(artificial neural network). In this paper, the loudness and the sharpness of the refrigerator's signals was used for the input value in ANN's training process because the loudness and the sharpness has a good correlation between the output of the ANN and the target of the individual evaluation In the training process. Two input factor was used repeatedly in the training process to get more optimum weighting value. And then finally we developed the sound quality index of a refrigerator. The developed sound quality index was confirmed by the 96.5 % of correlation between the output of the ANN and the real evaluation. It will be applied to evaluate the sound quality of a refrigerator in the industry.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.813-831
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• 2016

Purpose: The purpose of this study is to assess the service quality attributes of Korean airlines service for Chinese passengers and suggest revised model to count potential improvement. Methods: Using the Kano and Timko models based on survey questionnaire to classify the quality attributes and to calculate the customer satisfaction index for each service attributes. And the revised potential customers satisfaction index(R-PCSI) are used to access the improvement possibilities by Kano model's attributes. Results: The attributes by Kano model, the relative importance, and the priorities for improvement for 30 airline service quality characteristics are identified. The most important item for improvement is 'Loses and delays compensations service'. Conclusion: According to the PCSI calculation results, this paper can help for Korean Airlines to improve customer satisfaction for Chinese passengers. And R-PCSI model suggested by this paper can be used for other service quality analysis.

• Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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• 2005.11a
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• pp.427-430
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• 2005

The quality of various noises generated in the refrigerator is one of the important factors in deciding quality of the product. The main focus of sound control design has been shifted from reduction of sound level to improvement of sound duality for customer's preference. Up to date the purpose of noise control is the minimization of noise level. However despite of gradual decrease of noise level, occasionally the perceptional quality of noise has not been improved. In this paper, the relation between subjective and objective evaluation of sound quality has established and sound quality index is developed using ANN for evaluation of refrigerator's noise of both the starting noise and the stable running noise of compressor. To verify the usefulness of the index, the results in this paper have been compared with those surveyed by Consumer Union in USA.