• International Journal of Quality Innovation
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• 제4권2호
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• 한국소음진동공학회논문집
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• 제25권5호
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• pp.345-351
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• 2015

Sounds of electrically powered vehicle components such as window lift system, roller blind, etc., are required to be more comfortable and not to irritate the people emotionally. In this paper, a study was conducted to identify the significant sound quality metric and compose the luxuriousness sound quality index of electrically powered vehicle roller blind which is part of vehicle sunroof system. Before conducting subjective evaluation, sound characteristics of roller blind was analyzed and set the target operating sound for subjective evaluation. Thus, transfer sound of roller blind which has the characteristics of sound modulation was used for subjective evaluation. Multiple linear regression analysis was carried out by chosen Zwicker's metrics which are pointed by comments of jurors. Loudness and sharpness related metrics are prime metrics in luxuriousness sound quality index we composed. Also, effect of roller blind assay when it is attached to real vehicle was identified to evaluate the validity of index.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2005년도 추계 학술대회논문집(수송기계편)
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• pp.186-189
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• 2005

Since human listening is very sensitive to sound, a subjective index of a sound quality is required. Therefore, in the analysis for each situation, the sound evaluation is composed with sound quality factor. Many researchers spends their effort to make a more reliable and more accurate of sound in term of sound quality index for various system noise. In this study a reliable index is constructed and analyzed using correlation analysis, regression analysis and weighting factor for each sound quality factor. We have made the sound quality index that agrees with more than human subjective sensitivity which apply to various sound quality metrics. Also we applied a 'grade' metric to jury for sound evaluation, analyzed relation between sound duality index and sound quality grade. Then we will judge the sound quality level according to the sound quality grade scheme.

• 한국소음진동공학회논문집
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• 제22권3호
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• pp.214-222
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• 2012

Driver's feeling is variously affected by lots of components such as engine, frame, wheels, and seats during the operation of automobiles. The main objective of this research is to identify the correlation between subjective evaluation and vibration metrics that was set by ISO to investigate development of the car vibration quality index using multiple linear regressions(MLR). A previous research related with automotive vibration quality used the method of calculating acceleration values of the point of a seat, a seat back, foot as RMS for objective evaluation. The automotive comfort is determined by RMS values. In comparison with the previous research, this study includes not only the vibration metrics, but also subjective values by jury evaluation. By indentifying the correlation between subjective evaluation and vibration metrics, the automotive vibration quality index is developed through MLR. Based on the results of this study, the proposed the automotive vibration quality index which developed through MLR will be helpful to obtain objective and reliable automotive comfort values.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2012년도 추계학술대회 논문집
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• pp.683-688
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• 2012

Driver's feeling is variously affected by lots of components such as engine, frame, wheels, and seats during the operation of automobiles. The main objective of this research is to identify the correlation between subjective evaluation and vibration metrics that was set by ISO to investigate development of the car vibration quality index using multiple linear regressions (MLR). A previous research related with automotive vibration quality used the method of calculating acceleration values of the point of a seat, a seat back, foot as RMS for objective evaluation. The automotive comfort is determined by RMS values. In comparison with the previous research, this study includes not only the vibration metrics, but also subjective values by jury evaluation. By indentifying the correlation between subjective evaluation and vibration metrics, the automotive vibration quality index is developed through MLR. Based on the results of this study, the proposed the automotive vibration quality index which developed through MLR will be helpful to obtain objective and reliable automotive comfort values.

• 대한공간정보학회지
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• 제17권3호
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• pp.33-40
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• 2009

본 연구에서는 모자이크 영상에 대하여 정량적인 품질평가지수에 대한 적용 가능성을 제시하였다. 우선, 영상 품질평가를 위해 접합영상의 접합선을 이용한 연속성 평가와 색상을 이용한 유사성(similarity) 및 대비(contrast)를 이용하여 품질평가지수를 산정하였다. 선정된 품질평가 항목을 기반으로 최종적인 품질평가지수를 산정하여 실험자에 의한 주관적 평가와의 비교, 검증을 수행하였다. 그 결과 정량적 품질평가지수가 주관적 평가지수와 유사한 결과를 나타냄으로써 제시한 영상 품질평가지수를 이용하여 제작된 모자이크 영상에 대한 정량적이고 객관적인 모자이크 영상의 품질평가가 가능하다는 것을 보여주었다.

• Asian-Australasian Journal of Animal Sciences
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• 제4권1호
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• pp.67-71
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• 1991

The purpose of this study was to investigate the possibility of using the buffer index curve as a criterion of silage quality evaluation. The buffer index (or buffer capacity, $\beta$) value is the amount of 0.1N NaOH consumed in titrating from the beginning to the end of the chosen pH step. This value equals the slope of the titration curve at the chosen pH range (${\beta}={\Delta}NaOH/{\Delta}pH$). There were two patterns of buffer index curve. Poorly preserved silages had a peak at pH 5.0, whereas with well preserved silages the peaks tended to rise to the pH 3.75 or 4.00. Well preserved, wilted silages with high pH also appeared to have peak values at pH 3.75 or 4.00. There was a high positive correlationship between the concentration of lactic acid and peak value of good quality silage (r = 0.994, p < 0.01). Also a high positive correlationship (r = 0.899, p < 0.001) was found between the sums of concentration of acetic and butyric acids and the peak values of poor quality silages. The results of these experiments verified the value of the buffer index method as a criterion of silage quality evaluation.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제17권11호
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• pp.2945-2965
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• 2023

The laser inertial measurement unit is a precision device widely used in rocket navigation system and other equipment, and its quality is directly related to navigation accuracy. In the quality evaluation of laser inertial measurement unit, there is inevitably uncertainty in the index input information. First, the input numerical information is in interval form. Second, the index input grade and the quality evaluation result grade are given according to different national standards. So, it is a key step to transform the interval information input by the index into the data form consistent with the evaluation result grade. In the case of uncertain input, this paper puts forward a method based on probability distribution to solve the problem of asymmetry between the reference grade given by the index and the evaluation result grade when evaluating the quality of laser inertial measurement unit. By mapping the numerical relationship between the designated reference level and the evaluation reference level of the index information under different distributions, the index evidence symmetrical with the evaluation reference level is given. After the uncertain input information is transformed into evidence of interval degree distribution by this method, the information fusion of interval degree distribution evidence is carried out by interval evidential reasoning algorithm, and the evaluation result is obtained by projection covariance matrix adaptive evolution strategy optimization. Taking a five-meter redundant laser inertial measurement unit as an example, the applicability and effectiveness of this method are verified.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2005년도 추계학술대회논문집
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• pp.427-430
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• 2005

The quality of various noises generated in the refrigerator is one of the important factors in deciding quality of the product. The main focus of sound control design has been shifted from reduction of sound level to improvement of sound duality for customer's preference. Up to date the purpose of noise control is the minimization of noise level. However despite of gradual decrease of noise level, occasionally the perceptional quality of noise has not been improved. In this paper, the relation between subjective and objective evaluation of sound quality has established and sound quality index is developed using ANN for evaluation of refrigerator's noise of both the starting noise and the stable running noise of compressor. To verify the usefulness of the index, the results in this paper have been compared with those surveyed by Consumer Union in USA.

• Asian-Australasian Journal of Animal Sciences
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• 제5권4호
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• pp.737-740
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• 1992

This study was conducted to demonstrate the practical use of the buffer index curve as a criterion of silage quality evaluation, Forty five samples of the ensiled Italian ryegrass were collected from farms in Okayama, Japan. Silages were devided into 4 groups by the pattern of buffer index curve. Heavy wilting silages (A group) showed no peak on buffer index curve and Flieg's score of 95.6. However, moderate or weak wilting silages (B group) with moisture content of 63.3 showed a peak at pH 4.0 and a Flieg's score of 67.8. Both of A and B groups were regarded as a good quality silage. Silages (C group) with a peak at pH 4.5 were of a medium quality with Flieg's score of 45.3. Poorly preserved silages (D group) with Flieg's score of 12.0 had a peak at pH 5.0. There was a high positive correlationship (p<0.01) between the peak value of buffer index curve and the organic acid content.