• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.346-357
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• 2012

This study classified the various quality features of coffee shop by Kano model with customers' perspective. Also both satisfaction coefficient and dissatisfaction coefficient are calculated to analyse the relative influence of quality features on customer satisfaction. This study also dragged the potential customer satisfaction improvement index to scrutinize the quality improvement possibility for coffee shops. The analysis results showed that low price, luxurious interior, restfulness of table and chair, usability of wireless internet are belonged to the Attractive quality. On the other hand, cleanliness and hygiene, quality to price are identified as the One-dimensional quality. The current satisfaction level for both 'Caffe Bene' and 'Starbucks' are measured to draw the potential customer satisfaction improvement index. The result showed that low price and quality to price appeared to be the highest in its quality improvement possibility. The findings of this study help understanding the quality features to focus on and strengthening the competitiveness for coffee shops.

• Journal of Korean Society for Quality Management
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• v.51 no.1
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• pp.67-78
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• 2023

Purpose: The purpose of this study is to investigate the COVID-19 pandemic-driven effect changes of quality factors on customer satisfaction in Korean Police Civil Affairs Service. Methods: This study fitted a regression model to the data collected by Korean National Police Agency from 2019 (before COVID-19 pandemic) to 2020 (during COVID-19 pandemic). In order to simultaneously estimate the effects of major seven quality factors on customer satisfaction for 'before the pandemic' and for 'during the pandemic', the regression model included not only customer satisfaction as the dependent variable, but also the fourteen independent variables consisting of the seven quality factors and their seven interaction terms. The interaction terms were defined by multiplying each quality factor by a dummy variable indicating either before or during the pandemic. Therefore, the coefficient estimates of the interaction terms indicate the changes of their corresponding quality factor effects on customer satisfaction between before and during the pandemic. The double bootstrap method was applied to test the significance of coefficient estimates. Results: Both before and during the pandemic, all quality factors had positive effects on customer satisfaction. However, these effects changed differently from before to during the pandemic: (increased) supportability, sincerity, and convenience; (decreased) integrity, professionalism, and fairness; (unchanged) promptness. Conclusion: This study found that the pandemic caused significant effect changes of quality factors on customer satisfaction in Korean Police Civil Affairs Service. This finding suggests the necessity of carefully monitoring such effect changes to effectively and efficiently improve customer satisfaction. This study also identified that from before to during the pandemic, supportability, sincerity, and convenience become more important and hence, need to be better managed.

• Journal of the Korea Institute of Building Construction
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• v.22 no.6
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• pp.577-583
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• 2022

On large-scale sites, concrete is often delivered from a number of ready-mixed concrete companies, but even if the same concrete mixture table is used, it is thought that there will be a difference in quality due to differences in materials and manufacturing equipment. Due to a lack of previous research in this area, this study measured the properties of fresh concrete, compressive strength, and chlorine ion diffusion coefficient using the concrete supplied by 12 ready-mixed companies in Busan. The fresh concrete properties met the criteria. The compressive strength increased by 137% for 30MPa, 131% for 45MPa, and 117% for 80MPa by specified compressive strength. For the chlorine ion diffusion coefficient, the average value for each specified compressive strength could be derived without significant variation. The higher the compressive strength, the greater the deviation , and the lower the compressive strength, the greater the deviation in the chlorine ion diffusion coefficient.

• Journal of Korean Society for Quality Management
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• v.7 no.2
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• pp.11-16
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• 1979

Recently towel cloth has a good prospect as sports wear and out fashion wear. So we will discuss correlational effects between towel cloth quality and it's physical properties. In order to investigate the effect of pile length on the stiffness and absorption of the towel cloth, some experiments have been carried out, and then analyzed by the correlation coefficient.

• Atmosphere
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• v.34 no.3
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• pp.283-304
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• 2024

This study analyzed the variability and correlation between ground-level air pollutant concentrations and the atmospheric mixing layer height using data from four types of air pollutants (PM_2.5, PM₁₀, NO₂, and O₃) collected at AirKorea monitoring stations nationwide over a five-year period (2018~2022), and aerosol backscatter data observed by the Vaisala CL31 to derive atmospheric mixing layer heights. The five-year trends and variability of ground-level air pollutant concentrations under seasonal and hourly conditions were examined, as well as the seasonal distribution and diurnal variation of the atmospheric mixing layer height. Five correlation coefficient methodologies were applied to analyze the correlations between ground-level air pollutants and atmospheric mixing layer height under various seasonal and hourly conditions, confirming the dilution effect of the atmospheric mixing layer height. The results showed that PM_2.5, PM₁₀, and NO₂ generally had negative correlations with the atmospheric mixing layer height, while O₃ showed a strong positive correlation up to an altitude of 1,200~1,500 meters, and a negative correlation beyond that altitude. It was also shown that a single high concentration event (e.g., PM₁₀) can alter the overall correlation. The correlation can also vary depending on the characteristics of the correlation coefficient methodology, highlighting the importance of applying the appropriate methodology for each case during the analysis process.

• KIEAE Journal
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• v.7 no.5
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• pp.53-58
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• 2007

In order to predict the indoor air pollutant, the VOCs emission rate is used through small chamber in the design process. However, the small chamber method has limitations as the convective mass transfer coefficient, the most important factor when predicting VOCs contamination of indoor air, is different between the small chamber result and the measured data in the actual building. Furthermore, the existing studies which analyzed mass transfer coefficient in the small chamber were directed on the small chambers developed at the time and FLEC(Field and Laboratory Emission Cell), thus, are different from the current small chamber which has been changed with improvements. The purpose of this study is to determine the emission rate of pollutant in multi-layered building materials, and predict the indoor pollutant concentration through the CFD(Computational of Fluid Dynamics) and CRIAQ2 based on the mass transfer coefficient on singled-layered building material by using the current small chamber widely used in Korea. Futhermore, this study used the new convective mass transfer coefficient(hm') which indicates the existing convective mass transfer coefficient(hm) including VOC partition coefficient(k). Also, formaldehyde was selected as target pollutant.

• Journal of Digital Convergence
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• v.16 no.8
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• pp.401-411
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• 2018

The purpose of this study was to investigate appearance concern, attitude toward cosmetic surgery, self-esteem, quality of life, and to identify affecting factors of quality of life on elderly women. The subjects consisted of 162 elderly women in the G city. The variables were measured using questionnaires, analyzed using descriptive statistic, ${\chi}^2-test$, t-test, ANOVA, Pearson correlation coefficient, and multiple regression analysis. The appearance concern, attitude toward cosmetic surgery were not significant difference in 60s and 70s. Quality of life was significant difference in 60s and 70s. Factors influencing quality of life in 60s were self-esteem, perceived health status, and explanation of quality of life is 39.1%. In 70s were self-esteem, level of education, and explanation of quality of life is 41.7%. These results suggest that it is necessary for aging preparation education included appearance concern and should be made to develop program to improve quality of life.

• Clean Technology
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• v.17 no.4
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• pp.353-362
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• 2011

In our nature, the utilization of rainwater is essential for healthy water recirculation. This is one of the solutions of the increment of impermeability surface according to the development of new cities; this study of the improvement of rainwater quality has been carried on through the improvement of collecting and restoring system of rainwater. The southwestern region of Daejeon City, the rainwater coefficient of run off was 0.40 and this number had computed to 0.59 after the development. After filtration of rainwater, the heavy metal (Cu, As, Cr, Fe, Mn) contents level were lower than underground water. Moreover, collected rainwater showed better quality than underground water in following criteria; hardness, permanganate consumption quality, chloride, evaporation residue, sulfates and nitrate nitrogen. This water quality met the gray water quality standards. The rainwater quality was still suitable to use as bathroom flushing and gardening after 100 days of storage. This study proved that modification (installation of cover with gutter to existing rainwater collection system, proper filtering, and installation of underground storage tank) of collection system could improve quality of water and maintain this approximately 100 days.

• Korean Journal of Adult Nursing
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• v.13 no.3
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• pp.486-495
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• 2001

The purpose of this study was to develop a Quality of Life(QOL) scale for breast cancer patients in Korea and to test the validity and reliability of the instrument. To achieve the purpose of the study, a questionnaire was developed to interview 10 breast cancer patients and distributed to 155 patients with breast cancer in Korea. For data analysis, SPSS WIN 8.0/PC were used. Item analysis and factor analysis were carried out to test validity of the QOL scale. Cronbach's ${\alpha}$ and Guttman split half coefficient were used to test reliability of the scale. The results were as follows; As a result of the item analysis, 27 items were selected from the total of 34 items. 6 factors were selected by factor analysis. Six factors were labeled as 'response to cancer diagnosis and treatment', 'family well-being', 'physical concerns', 'psychological well-being', 'spiritual well-being', and 'economic concerns'. Six factors were explained by 72.236% out of the total variance. The first factor explained 20.738% and the second factor explained 16.593%, which were major factors for Korean breast cancer patients. Chronbach's ${\alpha}$ coefficient of the tool was .9120, and Guttman split-half coefficient was .8148. The scale was identified to be a tool with a high degree of reliability and validity. Therefore, this scale can be effectively utilized for assessment of Quality of Life of patients with breast cancer in Korea.

• Korean Journal of Oriental Medicine
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• v.14 no.3
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• pp.103-111
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• 2008

Recently, skin diagnosis has been suggested as a promising tool for discrimination of Sasang Constitution, reported by examining the skin characteristics such as thickness, stiffness, slip, and skin textures like wrinkles and furrows. However, the works had a limitation in that clinical decision on the skin characteristics was made by relying upon oriental medicine doctors' subjective sense of touch. In order to objectify the skin diagnosis and claim its efficacy on the discrimination of the Sasang Constitutions, it is necessary to demonstrate its discrimination capability by providing numerical values in terms of physical quantities obtained from measurements using today's sensors and equipment technologies, which motivated this work as a priliminary step towards objectification of skin diagnosis. The skin characteristics focused in this work is the slip property of the back-hand skin that has been exploited using the dynamic friction measurement system. First, curved geometric effects of the back-hand skin on the measured lateral/vertical force signals were estimated using the artificially designed silicon coated structures, which led to a suggestion on a quality controlled experimental design based upon a empirical analysis model. Second, the experimental design thus suggested has been applied to the measurement of dynamic friction coefficients for two healthy male subjects of Taeumin (TE) and Soyangin (SY), respectively. The result shows that the dynamic friction coefficient is less for the SY subject than for the TE subject around the area of the skin used for diagnosis by the oriental medicine doctor, implying the TE subject's skin is more slippery than the SE subject's that is consistent with the oriental medicine doctor's diagnosis. Hopefully, this work can provide guidelines for obtaining quality data in friction measurement to be collected for discussion on the efficacy of the skin diagnosis and its objectification through statistical analysis.