• International Journal of Quality Innovation
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• v.6 no.1
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• pp.8-23
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• 2005

Service attributes are important for customer perceptions of service quality. However, in spite of huge amount of research, the role of service attributes as satisfiers and dissatisfiers in service encounters is not understood well enough. An empirical investigation is conducted concerning a problem resolution service in the telecommunication industry. We use both qualitative and quantitative service performance data to describe and analyze how critical incidents can be used to identify and understand which service attributes are perceived as satisfiers and dissatisfiers. Our study reveals that there is a subset of critical incidents, so called critically critical incidents, which are perceived differently and are different in content compared to critical incidents. These incidents are extremely rich of information and have the possibility to reveal the real satisfiers and dissatisfiers in a service encounter.

• Nuclear Engineering and Technology
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• v.31 no.3
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• pp.276-286
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• 1999

A computer code PARS2 is developed for the analysis of PSDRS, which is the safety grade RHRS of HAMMER, and applied to the investigation of the relation between design parameters and performance of PSDRS. The concept of the heat transfer resistance network is applied in assessing the importance of the various heat transfer modes. From the analysis results, the qualitative relations between the PSDRS performance and design parameters are found and guidelines for the PSDRS design procedures are also proposed.

• Journal of the Korean housing association
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• v.13 no.3
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• pp.103-113
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• 2002

The purpose of this study is to find out the characteristics of users'behavior for the planning of the shared community space(SCS). It was analyzed and estimated that the present status of the SCS of the contemporary multi-family housing sites in Korea and the residents'behavior in the SCS. Theoretic investigation and empirical research methods were used in this study. The empirical survey focused on seeking out user-oriented design criteria, based on the analysis of residents'usage behavior for the SCS. The analysis was made by both quantitative and qualitative methods. The results of this study are as follows; First, as to the usage status survey for the SCS, there is a difference in the degree of usage according to their locations. Second, as to the analysis of the SCS through a mental map, the sketch map analysis is found to be a useful research method for the SCS planning by actualizing the residents'behavior characteristics. In detail, the main characteristics in the SCS planning are nearness, centrality, intimacy, combination of facilities and the connection with the main paths of the complex.

• International Journal of Automotive Technology
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• v.7 no.5
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• pp.579-584
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• 2006

Aluminum Resistance Spot Weld(Al RSW) is an enabling technology for body assembly of low mass fraction vehicles. Due to the unreliable durability of spot-welded joints, applications of Al RSW are limited. This study presents experimental investigation on the use of a post-weld cold working process to improve the fatigue strength of Al RSW. The post-weld cold working process includes special shaped indenters that are pressed or driven into the structure to induce compressive residual stresses. The mechanical properties of the post-weld cold worked Al RSW were investigated, including the experimental results of fatigue and micro-hardness tests. Comparisons of the mechanical properties and qualitative results between the as-welded RSW specimens and the post-weld cold worked RSW specimens are discussed. The post-weld cold worked Al RSW samples had an increase in both microhardness and fatigue life.

• The Journal of Asian Finance, Economics and Business
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• v.1 no.2
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• pp.5-13
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• 2014

The purpose of this paper is to carry out an empirical analysis of the link that exists between microfinance and poverty alleviation. The analysis is driven by literature searches on empirical works done by different researchers in different contexts. Qualitative research methodology was adopted, following a desktop approach. An empirical literature review took a centre stage in this investigation. An analysis of empirical works shows that microfinance enhances poverty alleviation despite the challenges such as the Indian Andhra Pradesh crisis. The paper is limited to a review of empirical sources of literature. A field survey, supported by an econometric analysis would have helped to generate robust results. This paper attempts to bring together the empirical works that were done in different contexts to shed light on the important relationship between microfinance and poverty. Many research works on microfinance depend upon personal anecdotes, thus this present paper attempts to compile the scattered empirical findings on microfinance and poverty alleviation.

• Proceedings of the Korea Contents Association Conference
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• 2006.05a
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• pp.59-63
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• 2006

This study aims to emphasize the need for the in-depth experience and understanding of desire as to the User Interface Design through the introduction of the methodology which was developed by mixing quantitative utilization analysis and qualitative utilization analysis and to propose the active use of that. The methodology of this study is significant in that it tries to identify the latent experience and desire of user and reflect them in the User Interface Design through the repetition of 3 staged circular process and exploratory process related to the investigation category of people, prototype and product.

• Transactions of the Korean Society of Mechanical Engineers B
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• v.29 no.2 s.233
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• pp.247-254
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• 2005

A parametric study on the interactions of two spheres aligned in the streamwise direction is carried out using an immersed boundary method. The numerical results for the case of single sphere for the range of $Rs{\le}300$ are in good agreement with other authors' experimental and numerical results currently available. Then, our main investigation is focused on identifying the change of the vortical structures in the presence of a nearby sphere aligned in the streamwise direction for the range $Re{\le}300$. It turns out that significant changes in physical characteristics are noticed depending on how close the two spheres are. In this paper, not only quantitative changes in the key physical parameters such as the force coefficients, but also qualitative changes in vortex structures are reported and analyzed.

• Transactions of the Korean Society of Mechanical Engineers B
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• v.29 no.12 s.243
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• pp.1313-1320
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• 2005

In this investigation, we studied the wake interactions incurred by two nearby spheres at Re=300. We considered all possible arrangements of the two spheres in terms of the distance between the spheres and, the angle inclined with respect to the flow direction. It turns out that significant changes in shedding characteristics are noticed depending on how the two spheres are positioned. In this study, not only quantitative changes in the key physical parameters such as force coefficients and shedding frequencies, but also qualitative changes in shedding patterns are analyzed and reported.

• Transactions of the Korean Society of Machine Tool Engineers
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• v.16 no.5
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• pp.115-121
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• 2007

Phase contrast imaging in atomic force microscopy showed a promise as an effective tool for better understanding of micromechanical properties of surfaces at nano scale. A qualitative estimation model for phase contrast images obtained with a tapping mode AFM was developed. This investigation demonstrated the high efficiency of combined analysis of topography and phase contrast images for characterizing nanosurfaces. Phase contrast images allowed estimation of relative stiffness(elastic modulus) of the sample surface. The phase contrast images revealed a significant inhomogeneity of the nano scale worn surfaces. Phase contrast images are also capable of revealing the formation of tribofilms.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.16 no.4
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• pp.368-373
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• 2004

A flow field in a passage with periodically converging-diverging cross-section is investigated experimentally by PIV measurement. A tube with a sinusoidally wavy cross section is one of several devices employed for enhancing the heat and mass transfer efficiency due to turbulence promotion and unsteady vortical motion. While the numerical flow visualization results have been limited to the fully developed cases, existing experimental results of this flow were simple qualitative ones by smoke or dye streak test. Therefore, the main purpose of this study is to produce quantitative flow data for fully developed and transient flow regime by the Correlation Based Correction PIV (CBC PIV) and to conjecture the analogy between flow characteristics and heat transfer enhancement with low pumping power. Another purpose of this paper is to examine the onset position of the transition and the global mixing, which results in transfer enhancement. At Re=2000, evidences of the global mixing are captured at 2.5 wavy module through the variation of RMS values and instantaneous velocity plot.