• 경영정보학연구
• /
• 제10권2호
• /
• pp.137-158
• /
• 2008

기업 경쟁력 강화의 중요한 이슈인 대량 개별화(mass-customization)의 실행을 위하여 통합 고객관계 관리 프로세스로서의 CRM(customer relationship management)에 대한 관심과 활용에 대한 필요성은 점점 더 높아지고 있다. 특히, 기존 고객들의 구매 정보를 기반으로 고객의 구매 패턴을 파악하고 의도를 예측하는 것은 오늘날 실질적인 판매 전략을 수립하는 마케팅 분야에서 상당히 큰 비중을 차지하고 있다. 고객의 구매의도 예측에는 대량의 데이터로부터 과거에 인지하지 못했던 의미 있고, 근거 있는 정보를 추출하는 데이터마이닝(datamining)이 주로 사용되고 있다. 기존의 구매의도 예측에 사용된 데이터마이닝 기법들은 주로 신경망(neural networks)과 로지스틱 회귀분석(logistic regression analysis)이었는데, 예측 정확성 및 모형 구축의 어려움으로 인한 다양한 문제점들이 제기되고 있는 실정이다. 따라서, 본 논문에서는 기존의 기법들이 가지고 있는 단점들을 개선하기 위하여 신경망과 로지스틱 회귀분석 외에 연관규칙(association rule), 연관성 매트릭스(association matrix), 의사결정 나무(decision tree), 베이지안 망(bayesian network), SVM(support vector machine) 기법들을 추가로 제안하였다. 본 연구의 목적은 고객의 특정 상품에 대한 구매의도 예측을 위하여 새로운 알고리즘을 제시하기보다는 기존의 다양한 데이터마이닝 기법들을 적용시켜 봄으로써, 가장 우수한 예측성과를 나타내는 기법을 발견하는 것이다. 연구에 사용된 자료는 기존의 연구에서는 적용되지 않았던 편의점의 영수증 데이터이다. 예측 목표상품은 카테고리화 된 '우유'와 '냉동식품'이며, 제안된 기법들의 신뢰성을 위하여 전체 데이터를 10개의 training과 test 셋으로 중복되지 않게 구분함과 동시에 10번의 교차 검증(cross validation)을 실시하였다. 실험 결과 SVM이 영수증 데이터를 이용한 고객의 특정 상품에 대한 구매의도 예측에서 가장 우수한 성과를 나타내는 것을 확인하였다.

• 유통과학연구
• /
• 제9권4호
• /
• pp.15-27
• /
• 2011

Although a huge number of academic researchers have paid considerable attention to exploring both the degree to which store image influences retailer brand customers and how to develop store personality, they have overlooked the contemporary retail context in which retailers have developed many different types of retailer brands, that is, price-oriented or quality-oriented retailer brands. Rather than focusing on the latter, much literature has looked at the former. Accordingly, even though there are many articles related to store image, a few authors have shown their interest in identifying the extent to which store personality affects customers purchasing retailer brands at lower prices. As a result, their efforts have been to illustrate the relationship between store image and consumer behaviours buying retailer brands. In that multiple retailers over the world such as E-Mart, Lotte-Mart, Tesco Korea and Tesco UK have actively introduced not only the quality-focused retailer brands that quality is better than, or equal to national brands, and prices are slightly higher than, or equal to them, but also price-focused retailer brands, academicians should make an effort to investigate how store image affects customers purchasing a quality-oriented retailer brand, comparing with previous research results. That is why the authors illustrate the extent to which store personality components influence retailer brand customers, including particularly quality-oriented retailer brand customers through an empirical research. By adopting a questionnaire method as a research technique to illuminate the relationship between store image components and retailer brand customers, research validity increases and further, data gathered through a field survey are analysed through a few statistic analysis methods, in order to minimise statistical deviations. Compared with the prior research concentrated on price-focused retailer brands, the authors have significantly shed light on customer behaviours purchasing retailer brand products with higher quality. When it comes to store personality components, the research suggests the following five items: merchandise attributes, services, physical facilities, promotions, and institutional image, considering the subcomponents mentioned by the previous research. Proposing the conceptual research model which those elements are differently hypothesised, according to retailer brand types: PR (Price-oriented Retailer brand) and QR (Quality-oriented Retailer brand), the research is proceeded. Through empirical research, the authors found that amongst the five items, only promotion influenced retailer brand customers in the Korean retailing marketplace, unlike other countries explored by many researchers, such as UK. Although much literature emphasises that those elements are closely related to retailer brand buying proneness, it is completely not fit to the Korean market. Also, research findings provide new insights into the degree of store image effects on retailer brand customers for academiciansand practitioners. Whether the retailer brand development program that a retailer has carried simultaneously both price-focused and quality-focused retailer brand types is practically profitable should be explored in the future.

• 감성과학
• /
• 제19권1호
• /
• pp.111-126
• /
• 2016

최근 페이스북 광고의 마케팅 가치가 증가됨에 따라, 기업들은 브랜드 및 상품 홍보를 위해 성공적인 페이스북 광고제작 방안에 관심을 두고 있다. 이에 따라 본 연구에서는 페이스북 광고에 대한 사용자의 시선과 관심에 영향을 미치는 요인을 도출하고, 효과적인 페이스북 광고 콘텐츠의 시지각 구성요소들의 특성을 규명하였다. 먼저 페이스북 광고에 대한 사용자의 반응에 영향을 미칠 수 있는 두 가지 변인 요인을 설정하였다: 페이스북 광고 콘텐츠 포맷(Text, Text in Image, Movie)과 광고 제품 속성(관여도, 이성/감성). 이에 대한 이론적 논의를 바탕으로 시선추적과 설문조사를 접목하여 실험 연구를 진행하였다. 페이스북 광고 콘텐츠 포맷(Text, Text in Image, Movie)과 광고 제품 속성(관여도, 이성/감성)이 사용자 반응(시지각 인지, 사용자 구매 행동 반응)에 미치는 효과를 분석하였다. 그 결과, 광고 콘텐츠 포맷에 따라 차별화된 사용자의 시지각 인지 패턴과 구매 행동 반응이 나타났다. 반면, 광고 제품속성의 경우 사용자의 구매 행동 반응에만 영향을 미치는 것을 알 수 있었다. 마지막으로 본 연구의 주요 연구 결과를 토대로 광고 콘텐츠 제공자 혹은 개발자들을 위한 효과적인 SNS 광고 제작 가이드라인을 제안할 수 있었다.

• 한국생활과학회지
• /
• 제5권2호
• /
• pp.109-121
• /
• 1996

The purpose of this study are (1) to examine the reality of contacting with fashion catalogues, (2) to examine the consumer's attitude towards fashion catalogues, (3) to examine the correlation between consumer's attitude towards fathion catalogue by sex and age. It was found that, concerning frequency of contacting with fashion catalogues, women contact with them more frequently than men, and lower ages than higher ages. Also, it was shown that, both man and woman with merchandise catalogues, lower ages with merchant catalogues, and higher ages with mail order catalogues. With regard to methods of contacting with catalogue, it was found that men come to contact mainly through mail, women through the displayed goods in the sales shops, lower ages through the displayed goods in the sales shops and higher ages through mail. Concerning the consumer's attitude towards fashion catalogues, meaningful difference was shown in interesting level, attention level, information offering level and information utilizing level by sex. By age, meaningful difference was shown in interesting level, attention level, information offering level, information reliability level, information utilizing level and purchasing satisfying level. Regarding correlation between consumer's attitude towards fashion catalogues by sex, meaningful correlation was shown between all consumer's attitude. By age, meaningful correlation was not found, between 36 to 45 years old, between information reliability level and interesting level, and attention level, and information offering level, and information utilizing level but meaningful correlation was shown between consumer's other attitude.

• 한국IT서비스학회지
• /
• 제21권5호
• /
• pp.29-49
• /
• 2022

Consumers are now no longer satisfied with using a single channel to shop and then desire a smooth and consistent purchasing experience across channels. By integrating different channels and services, an omni-channel strategy allows consumers to choose their preferred channel to complete their shopping tasks. Therefore, large retailers in China have recently been transforming into omni-channel retail formats to secure their competitive advantage. To better implement this strategy and optimize its effectiveness, it is important to understand how consumers respond to the quality of channel integration. Based on social exchange theory (SET), the main purposes of this study are to explore the impact of channel integration quality on consumer engagement in the Chinese omni-channel retailing environment and to further examine whether there is a moderating effect of consumer empowerment on this relationship. To test this research model, we collected data from 330 respondents by conducting an online questionnaire in China. The results indicated that the two dimensions of channel integration (breadth of channel-service choice and transparency of channel-service configuration) positively affected two dimensions of customer engagement (conscious attention and enthusiastic participation), respectively. The findings also show that consumer empowerment only positively moderates the relationship between breadth of channel service choice and conscious attention, whereas it negatively moderates the relationship between transparency of channel-service configuration and conscious attention/enthusiastic participation. Given these results, this study deepens our understanding of the impact of the quality of channel integration on customer engagement in the context of omni-channel retailing in China and sheds light on how retailers can attract consumers with different levels of empowerment.

• 한국IT서비스학회지
• /
• 제13권1호
• /
• pp.43-55
• /
• 2014

More and more people are gravitating to reading products reviews prior to making purchasing decisions. As a number of reviews that vary in usefulness are posted every day, much attention is being paid to measuring their helpfulness. The goal of this paper is to investigate firstly various determinants of the helpfulness of reviews, and intends to examine the moderating effect of product type, i.e., search or experience goods on the product sales, helpfulness and helpfulness votes of online reviews. The determinants include product data, review characteristics, and textual characteristics of reviews. The results indicate that the direct effect exists for the determinants of product sales, helpfulness, and helpfulness votes. Further, the moderating effects of product type exist for these determinants on three dependent variables. The results of study will identify helpful online review and design review sites effectively.

• 경영과학
• /
• 제28권3호
• /
• pp.95-112
• /
• 2011

The Internet has generated a number of online review sites where dissatisfied consumers can easily articulate their opinions and comments on products or services. Little attention, however, has been directed to investigating the relationship between negative electronic word-of-mouth (eWOM) and its critical determinants that affect consumers' purchasing behaviors. This study attempts to explore the influence of the key determinants of consumers' negative eWOM behaviors, including their social relationships online. The results show that tie strength is positively associated with the proposed determinants, such as information credibility, external search efforts, and product involvement. Further, we find that perceived risk plays a mediating role in the relationship between consumers' intention to spread eWOM and its key determinants.

• 복식문화연구
• /
• 제8권6호
• /
• pp.949-963
• /
• 2000

Jambangee's advertisements in spring 1998 attracted public attention by the differentiating message of 'nationalism'. The purpose of this paper is to interpret Korean youth's culture of consumption, value, thought and culture expressed in these advertisements. The semiotic analytic method of F. Saussure and R. Barthe were used. Metaphor and metonymy as interpretive tools were used. Two levels of meaning, denotation and connotation were examined, and idelogies and mythologies were sought. Contrary to the most of jean advertisements which show youth, characteristic style, western life style and westernized beauty, refinement, materialism, and social differentiation, Jambangee's advertisement showed nationalism and patriotism. These advertisements criticized that preference of imported goods and ostentation of purchasing power brought crisis of economy and I.M.F. system. Jambangee's jeans symbolized as the meaning of nationalism and patriotism were suggested as a way to save our country. Jambangee's advertisements are meaningful. Because we had accepted western fashion passively so far, but for the first time Jambangee applied Korean design elements to jeans and gave new meanings to them through the 'nationalism'campaign.

• 한국조리학회지
• /
• 제6권3호
• /
• pp.425-442
• /
• 2000

The main purpose of this study is to propose that Beverage sales should be step-up in Family Restaurant. To achieve the purpose of this study theoretical and empirical approaches were used. In review of theoretical background, basic concepts and characteristics of beverage were studied. For empirical study, three Family Restaurant in Korea was selected and analyzed the beverage sales which classified to Liquor, Beer Wine and Non-alcoholic beverage. Based on it, I suggest a plan of beverage sales step-up of Family Restaurant as follow. First, keep the appropriate valance of the whole item: non-alcohol and alcohol item. Second, develop the menu should be effect beverage sales. Third, through the promotion and event the restaurant should derive the customer to purchasing behavior. Fourth. server can accommodate and offer the information of food and beverage menu that can evoke the customer's attention.

• 기술혁신학회지
• /
• 제8권1호
• /
• pp.1-28
• /
• 2005

Local large corporations paid more attention of technology purchasing than technology marketing because their value captured through implementing the purchased technology to their production. Local large corporations were reluctant to technology marketing so far because earing potential was limited and the risk factors were high. But local large corporations already have significant technology stocks including lots of patents and keeping technology stocks cause financial burden. Therefore, it is time to rethink technology marketing as a method of enhancing utilization of local large corporations' technology stocks. This study suggests what local large corporations should consider to prepare successful technology marketing.