• 마케팅과학연구
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• 제18권4호
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• pp.245-276
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• 2008

본 연구는 상표자산의 구성요소에 대한 선행요인을 분석하고 이를 토대로 하여 상표자산 구성요소와 상표자산 영향요인간의 관계 그리고 상표자산 구성요소와 구매의도간의 관계를 규명하고 한국과 영국을 중심으로 비교하여 상표자산관리 방안을 도출해보고자 하였다. 연구결과, 정보탐색은 제품지식에 정(+)의 영향을 미치며, 상표태도와 상표지식은 상표 충성도와 상표 가치에 정(+)의 영향을 미치는 것으로 나타났다. 그리고 상표충성도와 상표가치는 구매의도에 정(+)의 영향을 미치는 것으로 나타났다. 정보원천의 경우, 한국에서는 제품지식에 정(+)의 영향을 미치고 있는 반면, 영국에서는 영향을 미치지 않는 것으로 나타났다.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.951-959
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• 2021

The study investigated the effect of food safety knowledge, food safety trust and the factors influencing organic food purchase intention in the 'new normal' of the COVID-19 pandemic. The study employed non-contrived and cross-sectional methods. The data was collected in Malaysia using convenience sampling. A total of 330 valid questionnaires were analyzed using Structural Equation Modelling (SEM) and PROCESS for hypothesis testing. The study revealed a significant relationship involving food safety knowledge on personal attitude, perceived social pressure, and perceived autonomy. Moreover, organic food purchase intention was found to be influenced by personal attitude, perceived social pressure, and perceived autonomy. Interestingly, trust in organic food safety moderated the relationship between perceived autonomy and organic food purchase intention. The study proved valuable for stakeholders and organic food producers to understand the 'new normal' COVID-19 market scenario for a sound understanding of the market and the sustainability of the organic food industry. A new research framework is proposed and validated, related to individual purchase decision in global health issues which is limited in current literature. Hence, the study contributed to a better comprehension of green consumerism mainly in the Asian market.

• 무역학회지
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• 제45권3호
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• pp.1-19
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• 2020

Recently, traditional trade in the global trade market has stagnated in the aftermath of the US-China trade war and the coronavirus (COVID-19) pandemic. However, the global e-commerce market is growing rapidly, presenting a new opportunity for exports. To examine the effect of an online matching and logistics system on reverse overseas direct purchase and the mediating effect of reliability, this study conducted a questionnaire survey on 320 employees in a Korean trade company from March 10 to April 30, 2018. The study model's goodness of fit was tested, and an analysis was performed using the AMOS statistical package. The online matching and logistics system were found to have a positive effect on reverse overseas direct purchase. Furthermore, results revealed that while a country's reliability mediated online matching and reverse overseas direct purchase, it did not mediate the logistics system. These results mean that online matching is affected by a country's reliability in overseas consumers' buying decision process. This study provides implications for the future directions of export companies and national policies to promote reverse overseas direct purchase. Future research including more countries and companies would be able to make further contributions toward the development of the Korean cross-border e-commerce industry.

• 경영과학
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• 제13권3호
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• pp.75-90
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• 1996

This paper presents an improved method of the Analytic Hierarchy Process (AHP) when customers are to select the best automobile purchase models. In order to support group decisions and as a different procedure of the conventional AHP, we combine the AHP model with a spreadsheet model that applies the Likert's rating scheme to each alternative. We only consider individual pairwise comparison matrices where the consistency ratio (C.R.) is less than or equal to 0.2. Finally, we regard the weight of each decision maker as a reciprocal number of C.R. As a case study we prioritize three passenger cars of medium size in the domestic market. The major evaluation criteria include:exterior or interior features, performance, safety, pricing, salesman, and after service.

• 산업경영시스템학회지
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• 제10권16호
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• pp.149-158
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• 1987

The Adoption/Diffusion of Innovations(New Product), a topic of study and research that has frown rapidly in the past few decades, deals with how a new product is adopted in a society. It is of high importance to marketing organizations because New Products must be brought out continuously in order to service. The purpose of this paper is to examine the Adoption/Diffusion Models for New product which will help to analyze the Adoption/Diffusion process of Adopters. There are a number of models that, with varying degrees of success, have been used to predict market acceptance of new product. In this paper, following types of new product Adoption/Diffusion Models was suggested. (1) Adoption Models : The Alternative Models of Adoption. The Rogers Model of the Innovation Decision Process. (2) Diffusion Models : First Purchase Models(Basic Models, Extension of the Basic Models), Repeat Purchase Models

• 한국항공운항학회지
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• 제11권2호
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• pp.43-58
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• 2003

To decide the type of airplane to purchase in air service agencies is a typical matter of multi-criteria decision making process. The selection of airplane type is very important because it has great impact on the budget and management of air service agency, once the decision has been made. AHP is being recognized as one of many effective methods of multi-criteria decision making processes. In this study, checklist for the selecting optimum type of light airplane to be purchased is developed by the AHP.

• 품질경영학회지
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• 제39권2호
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• pp.217-233
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• 2011

This paper introduces service failure management on internet shopping environment. The purpose of this study is to find and improve service failure modes at the time of customer's complaint thereby reducing that. To achieve this purpose, this study combines the Service Blueprint which describes the online shopping process and FMEA which finds each encounter of service failures and proposes how to recover them. First of all this study generates internet shopping process using Service Blueprint then matches customer's purchase decision making process and company's service provide process. After this process customer complaint types in real purchasing process are fell in according to their occurrence and more frequently occurred complaint is more risky. Finally 6 Risk Priority Numbers(unfair exchange/return policies, slow response/poor customer service support, purchase arrived later than promised/deliverly service dissatisfaction, dissatisfaction short period to take back/exchange/cancels order, A/S or handle defective item) are extracted and suggest their improvement.

• 한국의류학회지
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• 제26권3_4호
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• pp.548-559
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• 2002

본 연구에서는 소비자 측면에서 영향을 미치는 중요한 요소인 소비자 특성에 따라 소비후 과정이 달라지는 점에 주목하여 쇼핑가치에 따라 만족을 판단하는 과정에 어떠한 차이를 보이고 있는지를 알아보았다. 본 연구의 자료수집은 대학생을 대상으로 설문지 응답방식을 수집하였으며, 총 614부를 최종 자료분석에 사용하였다. 통계분석을 위하여 군집분석, t-test를 실시하였으며, 제시된 인과모형을 검증하기 위하여 공변량구조모형분석을 이용하였다.

• 한국경영과학회지
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• 제37권2호
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• pp.73-88
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• 2012

Even though the final source selection of foreign weapon system purchase project in defense area is the most important phase, the standard evaluation index has not been developed. This paper provides an appropriate evaluation index using DEMATEL and ANP methods. First, the all possible evaluation criteria applied to the relevant previous literatures in domestic and overseas researches are derived and classified into groups. Second, DEMATEL method is used to determine the network structure representing the relations of cause and effect between groups and their sub-criteria. If isolated factors, not connected with other factors, are existed in the network structure, all factors except for the isolated ones are grouped as one large factor so that the independency between those ones is maintained. The weights of criteria are determined using AHP method if the criteria are independent relation and ANP method if the criteria are networked. The weights of higher and lower level criteria are then integrated and distributed as a point with respect to the decision making purpose. The developed evaluation index can be used as a standard one in various foreign weapon system purchase projects in defense area.

• 보건행정학회지
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• 제9권2호
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• pp.77-94
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• 1999

The purpose of this study is to establish strategy by subdividing consumer market according to the lifestyle which influences the use of medical facilities. The subject of this study were 700 adults who were over 20 years of age and residing in Suwon and its vicinity. To collect data trained staff conducted person-to-person interviews with the assistance of structured questionnaires. The questionnaires cover the areas of life style pattern study. the characteristics of demographic sociology, decision-making process related to the use of medical service. The influencing factors were analyzed and as a result total 18 factors were singled out. Cluster analysis was performed to differentiate similar responses. Each group was named as 'health-unconcern type' 'passive health-concern type' 'regular health-concern type' and 'active health-concern type' according to the characteristics. Each group showed statistically significant difference in the characteristics of demographic sociology. Decision-making process regarding the use of medical service according to lifestyle was analyzed. As a result following items showed significant difference:whether the information was utilized, what was the criteria in selecting medical facilities for serious illness or complicated examination. who was the decision maker in selection medical facilities, and with whom one discussed in selecting medical facilities. The result of this study has its limitation in that it can not be applied directly to market subdivision. However, this will help medical facilities understand customers' lifestyle. which will eventually provide medical facilities with marketing tools in establishing effective PR strategy. In order to apply the lifestyle as a marketing tool of medical facilities, following tasks are to be carried out: the development of the questionnaire which can better analyze consumers' lifestyle related to the use of medical service. the examination of precise characteristics of subdivided market according to lifestyle. and the continuing study on the relationship between lifestyle and the process in selecting medical facilities.