• Title/Summary/Keyword: positive satisfaction

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A Study on the Viewing Experience and Performance of Professional Baseball Team: The Team Performance Side and the Fan Performance Side

  • Byun, Kyung-Won
    • International journal of advanced smart convergence
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    • v.10 no.1
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    • pp.166-175
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    • 2021
  • The purpose of this study is to analyze the structural relationship among fan experience, fan satisfaction, team attachment, psychological well-being, team loyalty and quality of life. Specifically, the structural equation model is analyzed for the team performance side leading to fan experience-fan satisfaction-team attachment-team loyalty and the an performance side leading to fan experience-fan satisfaction-psychological well-being-quality of life. The survey to achieve the goal of this study is a professional baseball fan. 150 pilot envestigation and 348 main envestigation were selected as the final effective samples. Data processing was done with SPSS 23 for frequency analysis, exploratory factor analysis and reliability analysis. Also, AMOS 21 was used for confirmatory factor analysis and structural equation model analysis. The results of the analysis are as follows: First, fan experience had a positive effect on the fan satisfaction. Second, fan satisfaction had a positive effect on the team attachment. Third, fan satisfaction had a positive effect on the psychological well-being. Fourth, team attachment had a positive effect on theteam loyalty. Fifth, psychological well-being had a positive effect on the quality of life.

The Impact of Company's Environmental Orientation on Satisfaction, Organizational Commitment, and Loyalty (기업의 환경 지향성이 직원 만족, 조직 몰입, 충성도에 미치는 영향)

  • Young-Mi Jeon
    • Journal of Information Technology Applications and Management
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    • v.31 no.4
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    • pp.163-178
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    • 2024
  • The development of industry since the Industrial Revolution has caused environmental destruction and is threatening to destroy the order of the Earth's ecosystem. Due to the severity of environmental problems, companies are facing a crisis where they may lose competitiveness if their management strategies do not prioritize environmental issues. This study studied the impact of a company's environmental orientation on employee satisfaction, organizational commitment, and loyalty. This study studied the impact of a company's environmental orientation on employee satisfaction, organizational commitment, and loyalty. As a result of the study, the internal and external environmental orientation of the company on satisfaction had a significant positive influence and were all adopted, while the internal and external environmental orientation on organizational commitment were all rejected as they had no significant impact. Satisfaction was found to have a significant positive (+) effect on organizational commitment and a significant positive (+) effect on loyalty, so both were adopted. Organizational commitment was adopted because it had a significant positive effect on loyalty, and internal and external environmental orientation had no significant effect on loyalty, so it was all rejected. A company's green environmental orientation plays an important role in a company's sustainable growth and can be formed based on the company's will. Therefore, this study shows that a company's environmental orientation improves the company's environmentally friendly image and provides positive value to organizational members, leading to improved corporate performance.

The Effect of Web Interactivity of e-Brand on Relationship Quality and Customer Loyalty (e-브랜드에 있어서 웹 상호작용성이 관계품질과 고객충성도에 미치는 영향)

  • Lee Jung-Ran;Yoo Dongkeun;Lee Yong-Ki
    • Journal of the Korean Operations Research and Management Science Society
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    • v.29 no.4
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    • pp.73-93
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    • 2004
  • This study was to identify the determinants of web interactivity and investigate the structural relationships between web interactivity, e-brand relationship quality, and customer loyalty. For these purposes, the authors developed several hypotheses and collected the data from 268 users of Internet site. The data was analyzed with LISREL 8.5. The findings and summary are as follows. First. control had a significantly positive effect on satisfaction. Second, two-way communications had not an effect on satisfaction and trust. Third, responsiveness had a significantly positive effect on satisfaction and customer loyalty. Fourth, satisfaction had a significantly positive effect on trust and customer loyalty. Finally, trust had a significantly positive effect on customer loyalty. At the end of this paper, the managerial and theoretical implications, limitations and further research directions were suggested.

인터넷 쇼핑몰에서 배송서비스품질과 성과간의 관계

  • Jeong, Cheol-Ho;Jeong, Yeong-Su
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2008.10b
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    • pp.537-544
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    • 2008
  • The purpose of this study is to find essential delivery service quality elements of internet shopping mall and to investigate the relationship among delivery service quality, satisfaction, trust, and loyalty in the area of internet shopping malls. To do so, theoretical literature review and empirical survey accomplished. The empirical results of this study are summarized as follows. Firstly, accuracy, quickness, safety, information providing, and institutional guarantee have a positive influence on satisfaction. Secondly, accuracy, quickness, information providing, and institutional guarantee have a positive influence on trust. Lastly, satisfaction has a positive influence on trust, and both of satisfaction and trust have a positive influence on loyalty in internet shopping malls. From the analyses of this study, we offer several implications both theoretical and practical perspective.

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Influencing Factors of the Fast Food Restaurant Users' Intention of Reusing (패스트푸드레스토랑 이용자들의 재이용 의도 영향요인에 관한 연구)

  • Park, Hui-Jin;Jeong, Gwang-Hyeon
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.16 no.1
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    • pp.1-20
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    • 2005
  • The objective of this study is to examine how the factors influence each other by determining the appropriate measurement standard based on the fast food restaurant attribute evaluation, perceived pricing, value, satisfaction and intent for return patronage, and present an effective fast food restaurant marketing strategy based on the analytical results by patrons and market segmentations. The results showed that restaurant attribution evaluation had a positive effect on the perceived value, satisfaction and intent for return patronage of the fast food restaurant patrons; perceived pricing of the fast food restaurant patrons had a positive affect on the perceived value, satisfaction and intent for return patronage; perceived value had a positive affect on satisfaction and intent for return patronage; and satisfaction had a positive affect on intent for return patronage.

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Factors Influencing Residents' Satisfaction on Urban Regeneration Projects (도시재생사업에서 지역주민 만족 영향요인)

  • Lee, Kyeong-Han;Park, Duk-Byeong
    • Journal of Agricultural Extension & Community Development
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    • v.28 no.2
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    • pp.99-112
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    • 2021
  • This study aims to identify the factors influencing residents' satisfaction for the urban regeneration projects in South Korea. Data were collected from 250 people with self-administrated questionnaires. A factor analysis identified three factors which are positive economic impacts, negative social impact, and positive environment impact. The positive economic impact has the highest variance explained. Results showed that high income and students and unemployed are less like to be satisfied with their community life. And whereas negative social impacts are less likely to have community satisfaction, positive economic impacts are more likely to have community satisfaction. This study suggested that community leaders and policy makers should consider perceived impacts and income when implementing development projects.

A convergence study on the effects of positive psychological capital on job performance and job satisfaction of hair beauty service workers (헤어미용 서비스 종사자의 긍정심리자본이 직무성과와 직무만족에 미치는 영향에 대한 융합적 연구)

  • Yi, Hyeon-Seo
    • Journal of the Korea Convergence Society
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    • v.13 no.4
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    • pp.477-485
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    • 2022
  • This study was conducted to provide basic data to promote hair beauty service education by identifying the difference in the effect of positive psychological capital on job performance and job satisfaction of hair salon workers. For this purpose, in order to empirically verify the effect of positive psychological capital on job performance and job satisfaction of hair salon workers, 280 people engaged in hair salon workers in Gwangju, Daegu and Gyeongsangbuk-do were targeted. As a result of the study, positive psychological capital of hair and hair salon workers affects job performance and job satisfaction, and among the sub-factors of positive psychological capital, hope and optimism appear to affect both job performance and job satisfaction. Therefore, in order to strengthen the positive psychological capital of hair salon workers, it is necessary to develop a convergence program development and strategy that can enhance job performance and job satisfaction and apply it to the hair beauty service field.

A Study of the Factors that Affect Tax Accounting Firm Employees' Job Satisfaction: Focusing on the Moderating Effect of Trust in Supervisor (세무회계사무소 직원의 직무만족에 영향을 미치는 요인에 관한 연구: 상사신뢰의 조절효과를 중심으로)

  • Jung, Woo-Sung
    • Journal of the Korea Convergence Society
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    • v.8 no.2
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    • pp.213-225
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    • 2017
  • The objectives of this study are to investigate whether individual characteristics lead to significant differences in job satisfaction among tax accounting firm employees, to analyze how human-oriented management and positive leadership affect job satisfaction, and to examine if trust in supervisor moderates the effects of human-oriented management and positive leadership on job satisfaction. To accomplish these objectives, we surveyed employees of tax accounting firms and conducted statistical analyses using the SPSS and AMOS. The results are as follows. First, there were significant differences in job satisfaction depending on job position, salary, education level, and job performance of individual employees. Second, human-oriented management and positive leadership had a positive and statistically significant effect on job satisfaction. Third, trust in supervisor moderated the effect of positive leadership on job satisfaction. The findings provides practical implications for the efficient operation of tax accounting firms.

An Effect of Job Fitness and Perceived Justice on Voluntary Turnover Intention in small firm (중소기업의 직무 적합성과 지각된 공정성이 자발적 이직의도에 미치는 영향)

  • Kang, Seong-Soo;You, Yoo-Jung;Whang, Yong-Soo
    • International Commerce and Information Review
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    • v.10 no.2
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    • pp.325-348
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    • 2008
  • The purpose of this study is to find out the relationship between job fitness, organizational justice(distributive, procedural, interactional), job satisfaction, organizational trust, organizational commitment, and voluntary turnover intention in private organization such as in small fire in Korea. To identify the these relationships, the secondary data or past studies that were related with job fitness, organizational justice, job satisfaction, organizational trust, organizational commitment, voluntary turnover intention was collected and theoretically arranged. I made the theoretical proposed model to explain these relationships between the constructs, identify the operational definitions and 18 hypotheses was established, there was executed the survey of 262 in employees. Using the collected data, previous performances to confirm the construct validity and internal consistency by EFA(Exploratory Factor Analysis); i.e. factor analysis by SPSS, reliability by cronbach's a, and by the CFA(Confirmative Factor Analysis) and structural equations modelling the proposed model was tested by LISREL v. 8.52. The research came to the conclusions as follows: First, three perceived justice had the positive effect to the job satisfaction empirically. Second, procedural justice in three perceived justice only had the positive effect to the organizational trust empirically. Third, distributive justice in three perceived justice only had the positive effect to the organizational commitment empirically. Forth, job fitness had the positive effect to the organizational commitment, organizational trust, job satisfaction empirically in perspective. Fifth, I found the relationship between job satisfaction and organizational commitment, between job satisfaction and organizational trust was positive, between organizational commitment and trust. Finally, job satisfaction, organizational trust had not the positive effect directly, but indirect effect via organizational commitment was identified in voluntary turnover intention by empirical test.

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Effects of Positive Characteristics of SNS on Use Satisfaction and Using Reluctant Intention: A Path Model for the Role of Trust and Value

  • Yang, Hoe-Chang;Kim, Hwa-Kyung
    • The Journal of Economics, Marketing and Management
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    • v.5 no.3
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    • pp.21-29
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    • 2017
  • This study was conducted to examine the effects of interactivity, entertainment and ease of use, which are positive characteristics of SNS, on SNS using satisfaction and using reluctant intention and the roles of perceived values and trust among users in the relationships among these variables, in order to find a clue to contribution to positive use and development of SNS. For this study, a survey was performed targeting normal people in Seoul and the metropolitan area and a total of 224 effective questionnaires were acquired. Then frequency analysis, descriptive statistic analysis, correlation analysis and structural equation path analysis were carried out. As a result of analysis, interactivity and ease of use increased SNS using satisfaction and decreased using reluctant intention via trust and users' perceived values respectively. The result of analyzing the modification model showed that interactivity and entertainment directly increased SNS using satisfaction. These findings imply that SNS providers fully need to reflect the needs of consumers for interactivity, entertainment and ease of use for improving consumers' perceived values and trust. It is also concluded that consumers can enjoy positive SNS activities by increasing trust with SNS users through a positive understanding of interactivity and participation.