• Title/Summary/Keyword: operational strategy

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An Exploratory Study on the Factors Affecting the Success and Utilization of Reestablished Knowledge Management Systems in a Customer Center: Case of K Life Insurance (고객센터 지식관리시스템 재구축 성공과 활용에 영향을 미치는 요인에 관한 탐색적 연구: K 보험사 사례를 중심으로)

  • Hong, Byung Sun;Koh, Joon;Cheong, Ki Ju
    • Knowledge Management Research
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    • v.17 no.3
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    • pp.93-116
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    • 2016
  • Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

An Analysis of the Time-Lag Effects on the Investment of G4C E-Government System by analysing DB Data (운영 DB데이터 분석을 통한 G4C 전자정부 정보화 사업 투자 시차효과 분석)

  • Cho, Nam-Jae;Lim, Gyoo-Gun;Lee, Dae-Chul
    • Journal of Information Technology Applications and Management
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    • v.16 no.4
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    • pp.205-222
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    • 2009
  • Considering time-lag in the performance evaluation of information system (IS) investment is important because its effect reveals after certain period of time passed. Particularly it is more in the systems of e-government informatization projects which the amount of investment and the scale of business are huge. Many methods to solve this issue have been proposed such as system dynamics methods, simulations, structural equations etc. However, it is still difficult and unsolved problem because collecting practical data for time-lag analysis is very hard. In this paper, we analyze IS time-lag effect through factor analysis using the accumulated practical operational DB data. For the performance evaluation of the G4C system, the representative e-government web portal, we selected eleven factors reflecting time passing in G4C DB data. With these factors this paper conduct time-lag analysis in four view points. First, we conducted 'Stabilizing of G4C system' and got a result that IS is needed about three years for the stabilization. Second, we conducted 'Utilization of G4C system' and got a result that the utilization reaches appropriate level after in three years later after the introduction of G4C system. Third, we conducted 'Cost reduction effect' and got a result that cost reduction is stable in the third year after the introduction of G4C system. Lastly, we conducted 'System maturity effect' and got a result that the system reaches to the quality level that users expect after third to fourth years. According to the results of this research, we found that performance of IS improv continuously not immediately, and it needs three or four years of time-lag.

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A Cross-Layer Transmission Architecture to Support Power Saving High-Speed Multimedia Services in Mobile Ad-hoc Wireless Sensor Networks (모바일 Ad-hoc 무선 센서 네트워크에서 전력 절약 고속 멀티미디어 서비스를 지원하기 위한 Cross-Layer 전송구조)

  • An, Beongku;Choi, Ginkyu
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.8 no.4
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    • pp.15-24
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    • 2008
  • In this paper, we propose a Cross-Layer Transmission Architecture (CLTA) to support power saving high-speed multimedia services in mobile ad-hoc wireless sensor networks(MAWSN). The main goals of this paper are in showing and proposing how the routing routes are decided on route stability based on mobility of mobile nodes to increase the operational lifetime of routes as well as how the transmit power can be saved in mobile ad-hoc wireless sensor networks. To obtain these goals, we propose a cross-layer architecture strategy which combines network layer technology with physical layer technology to get synergy effects in the view of transmission power saving. We consider a realistic approach, in the points of view of the MAWSN, based on mobile sensor nodes as well as fixed sensor nodes in sensor fields while the conventional research for sensor networks focus on mainly fixed sensor nodes. The performance evaluation of the proposed CLTA is performed via simulation and analysis.

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Comparing Expected Numbers of Re-Handles for Empty Containers During Gate-Out Operation (공 컨테이너 반출 시 발생하는 재취급 횟수 비교)

  • Lee, Hoon;Kim, Kap-Hwan
    • Journal of Navigation and Port Research
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    • v.42 no.3
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    • pp.207-216
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    • 2018
  • If empty containers from multiple shipping liners are mixed together in the same bay, then the space utilization increases; however, the expected number of re-handles also increases. Formulas for estimating the expected number of re-handles are derived for various storage strategies and two types of handling equipment. The expected number of re-handles is compared, through numerical experiments, among those cases. The results of the numerical experiments are used to analyze the change in the number of expected re-handles according to the change in the retrieval ratio and repair ratio. The impacts of the change in the bay size and the distribution of the storage and retrieval ratio of containers among multiple vessel liners on the expected number of re-handles are analyzed. It is necessary to study efficient operational strategies considering the expected number of re-handles for empty containers.

A Study On Optimized Design of Decision Support Systems for Container Terminal Operations (컨테이너 터미널 운영을 위한 의사결정시스템 설계의 최적화에 관한 연구)

  • Hong, Dong-Hee;Chung, Tae-Choong
    • The KIPS Transactions:PartA
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    • v.10A no.5
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    • pp.519-528
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    • 2003
  • Container terminals need decisions in the course of daily-24 hour and 365 day - operations, and all these decisions are inter-related. The ultimate goal of Decision Support System is to minimize ship loading/unloading time, resources used to handle the workload, and congestion on the roads inside the terminal. It is also to make the best possible use of the storage space available. Therefore, the necessity of decision support tools are emphasized to enhance the operational efficiency of container shipping terminals more, because of limits and complexity of these decisions. So, in thia paper, we draw evaluation items for Decision Support Systems and suggest optimization strategy of evaluation items which have the greatest influence on Decision Support system, that is, yard stacking allocation, RTGC deployment among blocks, and YT allocation to QCs. We also estimate the efficiency of Decision Support System design by simulation using G2 language, comparing ship loading/unloading time.

CooRP: A Cooperative Routing Protocol in Mobile Ad-hoc Wireless Sensor Networks (CooRP: 모바일 Ad-hoc 무선 센서 네트워크에서 협력 라우팅 프로토콜)

  • An, Beong-Ku;Lee, Joo-Sang;Kim, Nam-Soo
    • Journal of the Institute of Electronics Engineers of Korea CI
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    • v.48 no.6
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    • pp.25-34
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    • 2011
  • In this paper, In this paper, we propose a Cooperative Routing Protocol (CooRP) for supporting network convergence and transmission services efficiently in mobile ad-hoc wireless sensor networks with Rayleigh fading environments. The main contributions and features of this paper are as follows. First, the routing routes are decided on route stability based on entropy concepts using mobility of nodes within the direction guided line region to increase the operational lifetime of routes as well as reduce control overhead for route construction. Second, a cooperative data transmission strategy based on the constructed stable routing route is used to increase packet delivery ratio with advanced SNR. Third, a theoretical analysis for cooperative data transmission of the proposed CooRP with outage probability is presented. The performance evaluation of the proposed CooRP is performed via simulation using OPNET and analysis. The results of performance evaluation show that the proposed CooRP by using stable routing routes and cooperative transmission can increase packet delivery ratio efficiently.

The Strategies for Rail-Oriented Transportation System and Its Priorities (철도중심교통체계 구축을 위한 전략 및 우선순위에 관한 연구)

  • Eom, Jin-Ki;Lee, Jun;Sung, Myoung-Joon
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.371-379
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    • 2010
  • Since Kyoto Protocol to the United Nations Framework Convention on Climate Change in 2005 takes effect, the transportation policies of most countries move toward encouraging the use of the transit mode with energy efficient and low carbon. Korea is 8th country of producing Co2 emissions and will be one of obligation countries decreasing Co2 after year 2013. In order to improve the efficiency of national transport system investment, this study developed the strategies toward rail-oriented transport system by considering operational speed and accessability, rail-oriented development, and introduce of ubiquitous technique in railway. The four major strategies targeted for future year are introduced here such as One-hour rail(connecting major cities within one hour), Seamless 30(accessing major railway stations within 30 minutes, Rail urbanism (railway-based urban planning), and U-rail (railway service with ubiquitous technique). Each strategy includes several action plans and their priorities are investigated using AHP(Analytic Hierarchy Process) to organize them by time scheme as short, mid, and long term perspective.

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A Study on the Linkage of Public-private Organizations in Disaster Management in Rural Area (농촌지역의 재난관리 민관조직 연계방안 연구)

  • Lee, Youngkune;Park, Miri
    • Journal of the Society of Disaster Information
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    • v.12 no.4
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    • pp.321-328
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    • 2016
  • In this study, the characteristics and the status of disaster management in rural area were analyzed. Through this study, we tried to find ways to cooperate with public and private organizations to manage disaster in rural areas. In order to understand the current state of disaster management in rural areas, we surveyed the residents and disaster management officials of local governments. As a result of the survey, both public servants and residents answered that it is difficult for residents to participate in disaster management. This is due to lack of time due to agriculture as the main business. The SWOT analysis and strategy of rural disaster management were derived through the analysis of these surveys. In addition, five types of disaster management network and two types of operation were proposed. Therefore, it is necessary to establish the management plan of the rural disaster management public-private network in the rural area. Further research is needed in depth on each of the operational measures in the future.

A Study on the Development Direction of Specialized Library in Gimpo City Reflecting User Class and Regional Characteristics (이용계층 및 지역특성을 반영한 김포시 특화도서관의 발전방향 도출에 관한 연구)

  • Noh, Younghee;Jeong, Dae Keun;Ro, Ji-Yoon
    • Journal of Korean Library and Information Science Society
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    • v.51 no.1
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    • pp.43-70
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    • 2020
  • In the context of accelerating the establishment of specialized libraries, this study aims to reestablish the entire system of specialized libraries scattered by Gimpo City as the Gimpo City Library has been in operation for 20 years. It aims to establish a specialized vision and strategy. In this study, the operational problems of the Gimpo library were discussed from three perspectives. First, there is a problem in selecting a special theme. Next is the problem of using specialized materials. Lastly, it is a matter of not operating the actual specialized program. Based on this analysis, three directions for the development of specialized topics were proposed. First, the selection of specialized topics based on local content and user needs. Second, it is necessary to prepare a plan to activate specialized services. Third, local specialty networks should be strengthened.

Design of a Structural Model for Korean Lunar Explorer (한국형 달탐사선 구조모델 설계)

  • Son, Taek-Joon;Na, Kyung-Su;Kim, Jong-Woo;Lim, Jae Hyuk;Kim, Kyung-Won
    • Journal of the Korean Society for Aeronautical & Space Sciences
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    • v.41 no.5
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    • pp.366-372
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    • 2013
  • Korean lunar explorer will be launched by korean launcher KSLV-2 in the 2020s in accordance with national space development strategy. Korean lunar explorer is composed of two unmanned orbiter and lander and should be developed as small size and light weight within 550kg of launch mass due to launcher's loading capability. A structure of lunar explorer is required to have sufficient stiffness and strength under launch and operational environment as well as to accommodate mission equipment. This paper describes the result of a preliminary study on structural model design for korean lunar explorer.