• 패션비즈니스
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• 제18권2호
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• pp.29-41
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• 2014

As the online shopping mall market faces severe competition, marketers have focused on visual factors that generate positive consumer responses in order to induce more consumers. Although product photos are crucial in the communication of product information as well as in the development of positive images of online shopping mall, there was little intention the effect of diverse types of product photo. In this study, three types of backgrounds (i.e., no background, indoor background, street background) are compared in order to explore whether consumer sensibility factors are different according to photo backgrounds. Moreover, it investigates the effect of sensibility toward photo backgrounds on consumer attitude. A total of 222 consumers participated in the experiments. As a result, six sensibility factors were generated from online model photos, including structure, upscale, uniqueness, interest, simpleness, and easiness factors. Among these factors, simpleness and structure showed the highest means; simpleness was the factor indicating the differences according to photo backgrounds. Sensibility factors affecting attitude toward online shopping malls were uniqueness in the case of no background, interest in the case of indoor background, and upscale in the case of street background photo.

• 유통과학연구
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• 제21권7호
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• pp.11-20
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• 2023

Purpose: The development of e-commerce in the marketplace is becoming a big trend, but there is a handful of research about the unique characteristics of e-commerce. Online distribution has several differences from offline, such as consumer approach, payment, and product assortment. In addition to the relationship between quality factors and e-commerce satisfaction, this study research how brand awareness affects consumer satisfaction and which quality factor affects brand awareness. Research design, data, and methodology: This study conducted a survey on 457 customers using top online shopping malls. As for the analysis method, multiple regression analysis to verify the mediating effect. Results: All quality factors and brand awareness affect consumer satisfaction. Among the quality factors, only price, payment, and delivery had an effect among the four factors. As a result of verifying the mediating effect of brand awareness in the relationship between online shopping mall quality factors and consumer satisfaction, price, payment, and delivery showed mediating effects. Conclusion: Online shopping mall satisfaction affects the satisfaction of brand awareness consumers perceive aside from consumers' direct experience. The result showed that price, payment, and delivery were significant in the relationship of quality factor and brand awareness of an online shopping malls.

• International journal of advanced smart convergence
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• 제9권3호
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• pp.260-271
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• 2020

Smartphones provide blind users with screenreader as an accessibility tool. However, blind users often experience difficulties accessing online shopping malls via smartphones due to their inconsistent and image-based layouts. To enable screenreader users to get access to the detailed information about products while they are shopping online, we have developed BarrierFreeShop, an accessible mobile shopping application for people with visual impairments. BarrierFreeShop has three accessibility features: (1) layout automation, (2) review summarization, and (3) optical character recognition. We conducted a user study with 80 participants with visual impairments where they were asked to use BarrierFreeShop for a month. The findings revealed the effectiveness of our app in terms of speed and post interview feedback. We have also discovered typical shopping experiences that participants had during the test. This research suggests that computer vision technologies can improve accessibility issues in online shopping malls. In addition, we have confirmed that extracting contents from images help people with visual impairments to get better access to product information.

• 경영과학
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• 제23권1호
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• pp.43-61
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• 2006

This research is an empirical investigation into the dimensions determining the website quality of domestic online shopping malls. A research model that has been formed to find the website quality dimensions is based on DeLone and McLean's information system success model that we adapted to fit the B2C electronic commerce environment by incorporating existing research on IS service quality and website quality. The model incorporates three quality dimensions including the information quality, system quality and service quality, and an attempt was made to empirically examine the relationship between variables of these dimensions and the revisit intent. The results of the study revealed that five quality-related variables were found to importantly contribute to the user's intent to revisit a site : the information accuracy and relevancy, system reliability, ease of use, and on-line support. The paper concludes that the three quality dimensions can serve as a useful framework to evaluate the quality of online shopping mall websites in an attempt to improve the website revisit rate.

• 복식문화연구
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• 제20권4호
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• pp.573-593
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• 2012

The purpose of this study was to investigate consumers' buying intention toward fashion goods through global internet shopping malls. This research employed Technology Acceptance Model (TAM) as a theoretical framework and was extended to introduce fashion innovativeness, clothing involvement, consumers' needs for uniqueness, computer self-efficacy as external factors. A total of 381 copies of questionnaires were collected online. The subjects of this study were women. The collected date were analysed by factor analysis, Cronbach's alpha, correlation and path analysis. The results indicated that fashion innovativeness, clothing involvement and consumers' needs for uniqueness had a significant positive affect on perceived usefulness. Consumers' needs for uniqueness and computer self-efficacy had a significant positive affect on perceived ease of use. Perceived usefulness and perceived ease of use were found to influence buying intention toward fashion goods through global internet shopping malls. The results of this study also suggested that perceived ease of use was actually a causal antecedent to perceived usefulness. This study reveled that employing TAM to investigate the buying intention toward fashion goods through global internet shopping malls was appropriate. This study also provides empirical analysis that can serve as a guide for marketers of the fashion industry in activating global internet shopping malls.

• 디지털융복합연구
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• 제18권4호
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• pp.137-148
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• 2020

디지털 시대에 많아진 정보에 따른 소비자 선택의 다양성은 긍정적이지만 여러 문제도 나타나고 있다. 본 연구의 목적은 쇼핑몰을 구성하고 있는 요인들이 온라인소비자의 행동에 영향을 미치는 과정에서 정보과부하가 어떤 매개역할을 하는 가를 살펴보는 것이다. 쇼핑몰의 특성과 관련된 요인들로 쇼핑몰의 인지도, 쇼핑몰의 품질, 쇼핑몰의 구성, 그리고 구매 추천서비스 등을 설정하여, 정보과부하가 나타날 때 이러한 변수들이 온라인소비자의 행동에 어떤 변화를 나타내는지 분석하였다. 분석결과 쇼핑몰의 특성 요인들은 모두 온라인소비자의 행동에 일정하게 영향을 미치는 것으로 분석되고 있으며, 정보과부하도 쇼핑몰의 인지도와 쇼핑몰의 품질 및 구조, 구매 추천 서비스 구비 등의 요인에 대해 모두 일정한 매개효과를 갖는 것으로 분석되었다. 그리고 쇼핑몰의 특성 요인들은 정보과부하 상황에서도 온라인소비자의 행동에 긍정적 영향을 미치고 있는 것으로 나타나고 있다.

• 한국콘텐츠학회논문지
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• 제20권2호
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• pp.96-104
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• 2020

온라인 쇼핑몰의 활성화로 소비자들의 소비 활동이 활발해짐에 따라 기업들은 매출 증대를 위해 소비자의 상품 트렌드 분석을 수행하고 있다. 기존의 상품 트렌드 분석 기법들은 온라인 쇼핑몰 사용자의 활동만을 고려하여 분석하기 때문에 구매 이력이 없거나 새로운 상품에 대한 트렌드를 파악하기 어렵다. 본 논문에서는 쇼핑몰에서 사용자의 트렌드와 잠재적 고객의 트렌드를 분석하기 위해 온라인 쇼핑몰 데이터와 소셜 네트워크 데이터를 결합한 트렌드 분석 기법을 제안한다. 제안하는 기법은 서비스 내 데이터 분석을 위해 사용자의 활동로그를 분석하고 활동 로그가 없는 잠재적인 사용자들의 관심도를 반영하기 위해 소셜 네트워크 데이터에서 단어 집합 추출을 통해 생성한 핫 토픽을 결합하였다. 최종적으로 상품 지수와 소셜 네트워크에서의 언급수를 활용하여 시간에 따른 상품 트렌드 변화를 탐지한다. 소셜 네트워크 데이터를 활용한 성능 평가를 통해 제안하는 기법의 우수성을 입증한다.

• 한국멀티미디어학회논문지
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• 제13권3호
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• pp.467-474
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• 2010

인터넷을 이용하는 패션/코디 쇼핑몰은 그 시장이 매년 큰 폭으로 증가하고 있다. 온라인 패션 쇼핑몰들은 매출을 증가시키기 위하여 신상품을 눈에 잘 띄는 곳에 배치하거나, 모델을 도입하여 상품을 돋보이게 표시하는 등 많은 노력을 기울이고 있다. 그러나, 온라인 패션 쇼핑몰에서 판매하는 다양한 상품들에 대하여 상의와 하의의 어울리는 정도를 자동으로 계산하여 표기할 수 있다면, 오프라인에서의 점원에 의한 추천을 대신하여 사용자들의 연계 구매가 한층 편리할 것으로 기대된다. 본 연구에서는 여성복의 패션 코디네이션 쇼핑몰 구축 시, 내용 기반 필터링 방식(Content-based filtering)의 기계학습을 이용하여 상의와 하의의 어울리는 정도를 자동 계산하여 추천해주는 시스템을 설계하고 구현하였다.

• 한국의류산업학회지
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• 제24권2호
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• pp.183-194
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• 2022

This study aims to understand the consumers' negative responses to communication failure of chatbots caused by their imperfections. Specifically, this study examines 1) the relationship among chatbot's communication failure, dissatisfaction, negative behavior (complaint, negative word-of-mouth (nWOM), and inertia); 2) the moderating effect of technostress on the relationship between chatbot's communication failure and dissatisfaction; 3) the differences in the negative responses between the generation MZ and the previous generations. Data were collected via an online survey. First, the participants interacted with the chatbot developed for this survey, to experience the chatbot's communication failure. Thereafter, they responded to a questionnaire. PLS-SEM was conducted using the R software environment to test the hypotheses. This study empirically identified that chatbot's communication failure positively affected dissatisfaction. In addition, the customers who were more dissatisfied with the chatbot's communication failures were more likely to complain than engage in nWOM. Compared to the generation MZ, chatbot's communication failure caused a higher level of dissatisfaction in previous generations. The results suggest that online shopping malls should carefully introduce an improved chatbot service after minimizing its communication failure rate. The chatbot developers of online shopping malls targeting middle-aged and elderly consumers should strive to develop and implement strategies to further alleviate consumers' dissatisfaction in the situation of chatbot's communication failure.

• 한국의류산업학회지
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• 제17권5호
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• pp.741-753
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• 2015

This study identified factors that influenced fashion consumers' purchase intentions for cross-border online shopping. This study utilized three outshopping motivation dimensions (utilitarian, social, and hedonic) to empirically verify research questions. The moderating effects of consumers' perceived risks between cross-border online shopping motivations and behavioral intention were also tested on Korean female consumers in their 20s to 40s who had experience purchasing fashion goods through a cross-border online shopping channel within a year. The research are as follows. First, the three motivations have positive effects on cross-border online shopping purchase intentions. Fashion consumers are greatly influenced by hedonic motivation compared to utilitarian and social motivations. Second, perceived risks do not negatively influence cross-border online shopping purchase intentions. Finally, there exists moderating effects of perceived risks between utilitarian motivation and cross-border online shopping purchase intentions. This study reveals motivational and moderating factors that influence fashion consumers to shop through a cross-border online shopping channel. It contributes to prior studies by extending the research range of cross-border online shopping into fashion. Marketers and retailers should note that fashion consumers are most influenced by hedonic motivation when shopping in cross-border online malls.