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Study on Service Identity and Identity Framework

  • Kang, Hwa-Sun;Pan, Young-Hwan
    • 대한인간공학회지
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    • 제31권1호
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    • pp.33-40
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    • 2012
  • Objective: Service industry has become the most important industry among various economic activities, as the percentage of service related industry in advanced nations is over 60% of their GDP and the percentage of service industry in South Korea, a traditional manufacturing nation, now takes up over 60% of the entire economy. Background: Such industry paradigm shift has changed consumers from those that simply purchased products into groups of people that evaluate the companies that manufacture products, thereby further intensifying competition among companies and increasing the importance of integrated communication between companies and consumers. However, the excessive existence of sub-identities that have been developed for integrated management of the existing corporate identities, as well as the undifferentiated general management strategies by companies are creating confusion not only for consumers but also for various corporate interest parties. In addition, service identity strategy has become the most important strategy than any other sub-identity strategies in forming corporate identity at the increased importance of corporate service in the era of service industry. However, the current domestic circumstance is that the concept of service identity has not been well established through specific related studies. Method: Accordingly, the existing academic and field studies on the corporate identity(CI), brand identity(BI) and product identity(PI) used for the communication with consumers were reviewed in this study to establish and summarize the concept of service identity(SI) that appeared at the service economization. Results: The purpose is to examine the kind of change that could be brought about by SI for the corporate integrated identity strategy developed through the existing corporate, brand & product image in order to present a new direct in corporate identity strategy according to the industry paradigm shift through a SI centered new corporate identity framework. Conclusion: For preparing the new era of service industry, the corporate integrated identity strategy must be integrate with concept of service identity and which is essential to differential from other companies. Application: The proposed concept and framework of service identity on this paper will help to understand and clearly define why service identity is important factor of the new idea of corporate identities.

브랜드 인지도와 서비스 품질에 관한 연구 (A Study on Brand Awareness and Service Quality)

  • 한경희;조재립
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2007년도 춘계학술대회
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    • pp.76-82
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    • 2007
  • Upon the basis at the end of March 2005, we have the 38.91 million cellular phone subscribers over the country and the total diffusion rate of the cellular phone is reached up to 76.1%. At this moment, it can be said the most people use it since the demand is still going on. Turning to the operation company, this is serviced by the SK Telecom, LG Telecom, and KTF, and there are at least 7 manufactures producing it including Samsung, LG, KTF ever, Motorola, SKY, Pantac and Curitel, Most users periodically change the service vendor to the others for buying new model or changing the service vendor. It is understood the customer's action occurred by the differences of the brand cognition. In this study, along with some parameters including the difference of the vendor's brand cognition, difference of satisfaction (mobile telecommunication, product), and the possibility to buy the product again, I am going to find out the relationship between the satisfaction of the provider's service

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선진 시장에서의 소비자만족 전략 수립 방안에 관한 사례연구 (A Case Study of Planning Strategy for Customer Satisfaction in Advanced Markets)

  • 권순창;박수진;윤원영
    • 품질경영학회지
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    • 제31권2호
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    • pp.143-164
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    • 2003
  • In this paper, we use and apply statistical tools to planning marketing strategy in advanced markets. New comers with low brand awareness in advanced markets can not attain high profit easily and need more effective strategic approach. In this paper, an effective and practical procedure is proposed to plan marketing strategies to satisfy the customer and increase the market share in advanced markets. The procedure consists of 5 steps : market survey, determining target brand, evaluation of brand attributes, gap analysis to determine the goal, and correlation analysis for effective improvement method. A case study is studied in the European market for electric appliances, between a Korean company and other companies. Various statistical tools are used to analyze the phenomena and some important conclusions are derived for effective marketing.

국내패션업체의 디스플레이 실무에 관한 조사연구 (A Study on Display Practice in the Domestic Fashion Industry)

  • 최형민;김혜경;이경미
    • 복식
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    • 제50권6호
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    • pp.177-188
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    • 2000
  • In viewpoint of visual merchandising, display is recognized as important means of expressing fashion as well as essential factor of stimulating customers' interest in purchase. However, visual merchandising Is relatively new area and the number of specialized display personnels are limited Therefore, the purpose of this study was to investigate the practice of display in domestic fashion industry. For this study the display personnels working in 51 fashion brands were interviewed. The result was analyzed by using frequency count and percentage. It was found that few human resources were undertaking display work in various and abundant stores with relatively frequent display replacement. And main part of display work was performed outside office hours which brought out extension of working tome. Comparatively more budget assigned for ladies 'brand than mens' brand, youngsters 'than middle-ages' and obtaining display-related information was belong done mostly via domestic documentary sources and market researches. In general, optimistic attitudes were significantly shown by the interviewees that the importance of display is increasingly recognized, in the domestic fashion industry and therefore the prospect of display found to be expected as prosperous.

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An Examination of Contemporary Celebrity Endorsement in Fashion

  • Wigley, Stephen M.
    • International Journal of Costume and Fashion
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    • 제15권2호
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    • pp.1-17
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    • 2015
  • This paper examines the contemporary relationship between fashion brands and celebrities. Noting the historic role of celebrities in fashion and their current prevalence in the industry, the paper moves beyond discussion of the motives and effectiveness of celebrity endorsement, and instead explores its nature and practice in the fashion sector. The paper proposes a new definition of celebrity endorsement in fashion, offers a classification of celebrities involved in fashion brand endorsement, and presents a typology examining the contemporary means by which a fashion brand may collaborate with celebrities. The typology is defined in context of the nature, length and cost to the brand of the relationship between it and the celebrity. The methodology uses secondary sources and qualitative primary research in an exploratory agenda in order to propose conclusions and suggest ideas for further research.

Inhibition Factor on the Development of the Domestic Wood Toy Industry

  • Hwang, Sung-Wook;Sung, Hee-Mee;Lee, Won-Hee
    • 한국가구학회지
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    • 제21권3호
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    • pp.229-236
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    • 2010
  • Wood material is positive with the concept of eco-friendly materials. Wood toy preference of foreign brands is also a real problem. Therefore, in this domestic situation on Toys Brand Development, there are many problems yet to be solved. At First, a wood material for toys requires the development of more sophisticated and precision materials. Second, new content, product development and training program development of the toys are needed. Characters and content development time and effort should be invested. In present, Korean brand development of wood toy with educational effects is very important issues as the use of wood to match the low carbon & green growth.

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루이비통 디자인 혁신의 원동력에 관한 연구 (A Study on the Driving Force of Louis Vuitton's Design Innovation)

  • 김지영
    • 복식문화연구
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    • 제17권4호
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    • pp.691-708
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    • 2009
  • The purpose of this study was to find the methodology of design plan that could raise the brand power by looking around the driving force of the design innovation through the case study of Louis Vuitton which has been evaluated to be successful in brand revolution by designer Marc Jacobs. Research methods were theoretical studies looking for various analysis and valuations about Louis Vuitton's design innovation and analysis about articles in International Herald Tribune and New York Times. Driving force of Louis Vuitton's design innovation could be summarized as designer's creativity and full supports for designers, establishment of BI by strategic cooperation between design and marketing parts, active design plans by collaboration with modern artists, existence of Logo as a symbol of brand, business mind pursuing adventures and dreams, and directors' artistic sensitivity and supports for culture and art.

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이동통신 서비스 브랜드 자산의 영향요인과 신규서비스 선택에 미치는 영향 (The Factors Influencing Brand Equity in Mobile Telecommunication Service and Its Influence on the Choice of New Service Provider)

  • 홍승혜;지경용;김문구
    • 대한전자공학회:학술대회논문집
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    • 대한전자공학회 2007년도 하계종합학술대회 논문집
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    • pp.163-164
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    • 2007
  • Consumer needs becomes various in a mature mobile telecommunication market, while service differentiation is hard to achieve. The competition among telecommunication service providers is getting fierce in order to maintain and obtain customers. Moreover, HSDPA caused the intense marketing activity for the move to the next generation customers. Under these circumstances, brand equity can be a key to a long-term competitive edge for mobile phone service providers. In this study, we identified the factors influencing mobile telecommunication brand equity, and its influence on the HSDPA service subscription behavior.

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제품배치(PPL)가 브랜드 이미지에 미치는 영향에 관한 연구 (A Study of Effects of Product Placement(PPL) on Brand Image)

  • 이현미;조재립
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2006년도 춘계학술대회
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    • pp.114-119
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    • 2006
  • Brand placement, or product placement(PPL) is one of alternative promotion means of the traditional advertising communication type, and its effectiveness is getting begger because of the increase of movies, video media, and TV networks. The product placement is a new type of advertising communication means that pays the price in the movies definitely. This study is a research on the effect of the product placement on the consumption behavior and brand image.

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혼합현실 기술을 이용한 브랜드 스토리텔링에 대한 고찰 (Study on Mixed Reality and Brand Storytelling)

  • 김정규
    • 문화기술의 융합
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    • 제5권1호
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    • pp.205-210
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    • 2019
  • 디지털 디바이스와 네트워크의 발전에 의해 커뮤니케이션 기술은 용이해졌지만, 반대로 광고에 대한 소비자의 인식은 가장 부정적인 모습이다. 이런 배경에서 소셜 미디어를 이용한 브랜드 스토리텔링은 효율적인 마케팅 수단으로 주목받고 있다. 하지만 빠르게 성장하고 있는 VR(가상현실), AR(증강현실), 그리고 MR(혼합현실) 미디어 환경은 브랜드 스토리텔링 마케터들에게 새로운 가능성을 제공하고 있다. 본 연구는 서사몰입 이론을 중심으로 MR 미디어 서비스에 대한 논의를 통해 브랜드 마케팅의 방향과 시사점들을 제시하는데 목적을 가지고 있다.