• 제목/요약/키워드: multiple-item scale

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CM서비스에 대한 고객만족도 측정에 관한 연구 (A study on the customer satisfaction measurement of CM services)

  • 권순석;박용호;유정호;김창덕
    • 한국건설관리학회:학술대회논문집
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    • 한국건설관리학회 2006년도 정기학술발표대회 논문집
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    • pp.326-331
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    • 2006
  • 국내에 CM이 도입된 지 10년이 되었지만 여러 가지 문제점으로 인하여 어려움을 겪고 있는 실정이다. 이에 본 연구는 CM의 서비스 품질과 고객의 만족도를 측정하는 도구를 제안함으로써 CM의 발전에 기여하고자 한다. 이 도구의 핵심은 서비스 품질에 대한 고객의 인지수준을 측정하는 다항목 측정도구 SERVQUAL이다. SERVQUAL은 서비스 산업에서 널리 활용되고 있는데 이것을 CM에 적용하기 위해 측정 방법을 부분적으로 수정하여 사례 조사를 실시함으로써 구체적인 분석 방법을 제시하고 측정도구의 활용방안과 문제점에 대해 고찰해 보고자 한다.

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영아기 어머니의 산후 우울과 아기 기질이 양육 스트레스에 미치는 영향 (Effects of Postpartum Depression and Temperament of Infant on Child-care Stress among Mothers of Newborn Infants)

  • 권혜진;김경희;최미혜;조주연;안영미;김기숙
    • Child Health Nursing Research
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    • 제17권2호
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    • pp.69-73
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    • 2011
  • Purpose: This study was designed to identify mother and infant related factors that influence child-care stress among the mother of newborn infants. Methods: Data were collected through self-administered questionnaires and descriptive statistics, correlation and multiple regression were used to analyze the data. The data survey was conducted with 957 conveniently selected mothers of infants when they visited a public health center in Seoul to have their children immunized. Results: The average item score for the Childcare Stress Inventory was 38.03, for the Edinburgh Postnatal Depression Scale, 9.31 and for the Degree of Bother Inventory, 23.42. The CSI was positively correlated to EPDS (r=.44, p<.001) and DBI (r=.40, p<.001). Also these two variables explained 30.0% of CSI in infants' mothers. Conclusion: These findings are expected to expand the understanding about postpartum mothers' child-care stress and can contribute to the development of comprehensive interventions based on community health nursing.

유아교육 현장에서의 어머니의 부모교육 요구도에 관한 연구 (Need Assessment of Kindergarten Mother for Parent Education)

  • 정문자
    • 대한가정학회지
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    • 제30권1호
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    • pp.267-282
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    • 1992
  • This study investigated (1) present modes of parent education in the kindergartens, (2) mother's level of and need for knowledge about child development, child rearing and related areas, and (3) the variables that related to mothers' needs in these areas. The subjects of this study were 80 teachers and 674 mothers of 21 kindergartens in Seoul. The instruments were two questionnaires on a 4-point scale. The questionnair for mothers was composed of 86 items, and that for teachers was of 14 items. The data were analyzed with frequency, percentage, mean, standard deviation and multiple regression. The results showed that (1) The most common type of parent education was techer-parent conference and newsletter. The contents and methods of parent education was mainly decided by the directors in consulation with teachers. (2) Among the six general areas, mothers had most knowledge abut modification of child behavior, but their most felt needs was knowledge about child development (3) Need assessment based on item analysis revealed, in descending order, felt needs for knowledge about creative development, observation techniques, social developement, saftey and first-aid, and ways to stimulate educational motivation. (4) The variables that predicted mothers' felt needs were the birth order of the child, mother's experience in parent education, family cohesion, adaptability and communication.

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암 병동 간호사를 위한 통증모니터링 프로그램 개발 및 효과 (Implication and Evaluation of Pain Monitoring Program for Oncology Nurses)

  • 김연희;공성화;최진선;정지영;전명희
    • 한국간호교육학회지
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    • 제12권2호
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    • pp.196-204
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    • 2006
  • Purpose: This study was purposed to identify the effect of pain monitoring program for improving the knowledge, attitude and assessment ability of cancer pain in oncology nurses. Methods: In this study pain monitoring program was developed based on the literature, and constructed it with various teaching method including several group lectures, workshop, focus group and implementation at the clinical practices. In order to test the effect of this program, contrast group, pretest-post test quasi-experimental design was designed. 46 oncology nurses randomly assigned to either control or experimental group. The tool used are 32 item scale for the evaluation of the nurses' knowledge, attitude toward pain modified by Kim(1997), which was originally developed by McCaffery and Ferrel(1995). Results: The pain monitoring program for the oncology nurses was statistically significant for improving the level of the knowledge about and attitude toward pain management, and pain assessment behavior. Conclusion: More sensitive multiple measurement tool for the attitude toward pain management needs to be developed. Nurses need more knowledge and effective attitude toward cancer pain management. Pain monitoring program in this study is effective to improve the quality of pain management.

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한국형 다중지능 진단도구의 타당화 (Validation of Korean Diagnostic Scale of Multiple Intelligence)

  • 문용린;유경재
    • 교육심리연구
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    • 제23권3호
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    • pp.645-663
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    • 2009
  • 이 연구는 기존의 다중지능 검사의 문제점을 극복하고, H. Gardner의 다중지능에 관한 심리측정 원리들을 반영하여 개발한 한국형 다중지능 진단도구의 타당화 연구이다. 검사는 유아용, 초등학교 저학년용, 초등학교 고학년용, 중학생용, 고등학생용, 총 5종의 검사로 구성되었고, 검사의 형식은 검사시행 시점까지의 성취를 재는 선택형 문항, 능력을 재는 진위문항, 능력과 흥미를 재는 자기보고식 리커르트 척도 문항의 3가지 형식으로 구성하였다. H. Gardner의 심리측정에 대한 제언에 따라, 지능의 핵심요소에 대한 재검토, 지능들 간의 중복성 및 위계성 여부에 대한 검토, 지능 간 편파적이지 않은 문항 구성, 검사형식의 다양화 등을 지향했고, 특히 본 검사에서는 능력과 흥미와 성취를 포괄적으로 측정하고자 했다. 1, 2차 예비검사와 본검사를 통해 최종 표준화검사를 제작했고, 총 5585명의 연구대상을 연령별, 성별, 지역별로 구분하여 표집하고, 이를 통해 규준점수를 추출하여, 연령별 상대적 비교를 할 수 있도록 하였다. 검사의 타당화를 위하여, 수검행동 관찰, 평균, 표준편차, 정답률, 신뢰도, 하위지능검사들 간의 상관, 지능별 진로선택의 평균순위에 대한 Kruskal-Wallis 검증 등의 분석을 하였다. 하위지능 간 상관분석 결과, 본 검사는 지능 간 독립성 가정을 지지했고, 지능별 진로선택에 관한 비모수 통계검증 결과, 다중지능이 진로선택의 계열과 대체로 관련이 있음을 확인할 수 있었다. 본 연구는 언어와 논리수학 능력에 유리하던 종래의 검사들과 달리, 지능별로 문항이 공평하도록 노력했고, 객관화할 수 있는 능력문항과 규준점수를 개발한 것, 능력과 흥미와 성취 점수들 간의 비교를 통한 교육적 처방 및 상담을 위한 방편을 마련한 것에서 시사점을 찾을 수 있다. 그러나 검사시행의 현실적인 제약으로 문항수가 적게 개발되어, 요인분석이나 서로 다른 형식의 검사간의 상관분석 등을 하지 못한 데에는 한계가 있다. 따라서 향후 문항 수를 늘려 전체 검사를 두 차례로 나누어 시행하는 연구를 하면 요인분석 및 기타 여러 타당화 증거들을 보완할 수 있을 것이다.

척수 손상 환자의 삶의 질 영향요인 분석 (Factors Effect on Quality of Life of Spinal Cord Injury Patients)

  • 신성례;김애리
    • 대한간호학회지
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    • 제31권1호
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    • pp.126-138
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    • 2001
  • The purpose of this study is to act nursing intervention strategies to promote quality of life (QOL) in Spinal Cord Injury patients. Therefore, the study is designed to evaluate religion, marital status, educational background economic status, level of injury, voiding pattern, transportation by driving, rehabilitation education, self-concept, sexual status, perceived barrier, powerlessness, depression, hope, social support, self-efficacy, anxiety, ADL, perceived hopelessness, personality and pain for QOL at the same time. It was gathered empirical data was collected using a self report questionnaire from 61 patients during a six month period after SCI at 5 general hospitals, at 2 rehabilitation centers and at 2 rehabilitation schools province from Jun. 18, 1999 through Sep. 28, 1999. The reliability of the 19 instruments was tested with Cronbach's alpha which ranged from .6319 to .9769. For the data analysis a SAS program was used for Pearson correlation coefficients, and stepwise multiple regression. The results were as follows; 1. The mean of total item score in the QOL scale was 2.814, which showed a much lower score than the cancer points. 2. There was a significant correlation between self concept, transportation by driving, perceived barrier, powerlessness, depression, hope, social support, self-efficacy, anxiety, ADL and QOL.(${\gamma}$= .27~-.79, p< .05) 3. Stepwise multiple regression analysis showed that; a) Depression was the main predictor of QOL and account for 53.7% of the variance in QOL. b) Hope, ecomic status and body satisfaction accounted for 8%, 4%, 3.4% respectively and these variables combined accounted for 69.2% of the variance in QOL. In conclusion, to begin with, it is important to reduce depression and to help for SCI points to inspire hope, economic status and body satisfaction. That will be short cut for nursing strategies to enhance QOL.

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Reliability and Validity of an Iranian Version of the European Organisation for Research and Treatment of Cancer Quality of Life Questionnaire for Patients with Multiple Myeloma: the EORTC QLQ-MY20

  • Ahmadzadeh, Ahmad;Yekaninejad, Mir Saeed;Saffari, Mohsen;Pakpour, Amir H;Aaronson, Neil K
    • Asian Pacific Journal of Cancer Prevention
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    • 제17권1호
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    • pp.255-259
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    • 2016
  • Background: Reliable and validated instruments are needed in order to study the quality of life in myeloma patients. This study aimed to translate and explore the psychometric properties of the European Organisation for Research and Treatment of Cancer (EORTC) myeloma module (QLQ-MY20) in Iranian patients. Materials and Methods: Two hundred and fifteen patients with multiple myeloma (MM) were recruited from Imam Khomeini Hospital, Tehran. A standard forward-backward translation procedure was implemented. Participating patients were asked to complete the EORTC QLQ-C30 and the QLQ-MY20 three times, at study entry, after two weeks, and again after three months. Data were tested for the range of measurement, internal consistency, test-retest reliability, known group comparison, responsiveness and factor structure. Results: Mean age of the patients was 60.7 years. No floor and ceiling effects were seen for the QLQ-MY20. Cronbach's ${\alpha}$ was greater than 0.80 for all three multi-item scales (ranging from 0.82 to 0.93). All four scales had test-retest reliability of 0.85 or greater. Results of the confirmatory factor analysis that the hypothesized 3-scale measurement model of the QLQ-MY20. Moreover, the Persian version for the QLQ-MY20 differentiated between subgroups of the patients in terms of beta-2 microglobulin, fracture and performance status. The responsiveness of the QLQ-MY20 to change over time was confirmed within 3 months. Conclusions: the results of our study indicate that our Iranian version of the QLQ-MY20 is a feasible, reliable and valid questionnaire for assessing the condition-specific quality of life of patients with MM.

다품종 소량생산 설비의 총괄생산계획에 관한 사례 연구: 시스템다이내믹스 시뮬레이션 모델링을 중심으로 (A Case Study on the Aggregate Planning of Multi-product Small-batch Production Facilities: Focusing on System Dynamics Simulation Modeling)

  • 이승도;김상원
    • 품질경영학회지
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    • 제50권1호
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    • pp.153-167
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    • 2022
  • Purpose: The purpose of this study is to guide the operation managers who plan daily production of large mass-processing facility that services multi-customers with multi-product, small-batch item characteristics by providing the practical best production quantity and the inventory allowed to build. Methods: Close observation of a subcontract paint-shop operator captured the daily decision process which was reflected in the subcontractor-unique mathematical model and the system dynamics simulation model. Multiple simulations were run to find the practical best production quantity and the maximum allowable stock level of inventory that did not undermine the profit from practical best daily production. Actual data and a few constant values were obtained from the firm under study. Results: While the inventory holding cost for the customer-owned material harms the total profit of the subcontractor, the running cost of the processing facility hinders production in small batches. This balances the maximum possible productions and results in practical best daily production which can be found through simulation runs with actual data. The maximum level of stocked inventory is deduced from the practical best daily production. Conclusion: To build a large volume that enables economy-of-scale production, operators should deal with multi-product small-batch items from multiple customers. When the planned schedule of the time and amount of material in-flow tend not to be reliable, operators can find it practical to execute level production across the planning horizon instead of adjusting to day-to-day in-flow fluctuations.

노인의 시력 및 청력 저하가 우울 및 인지기능에 미치는 영향: 2008년 고령화연구패널조사 (The Effect of Visual and Hearing Impairment on Depression and Cognitive Function in Community-dwelling Elderly : The Korean Longitudinal Study of Aging 2008)

  • 김희정;김보혜;김옥수
    • 성인간호학회지
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    • 제23권6호
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    • pp.584-594
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    • 2011
  • Purpose: The purpose of this study was to identify the prevalence of visual and hearing impairment and to investigate the effect of visual and hearing impairment on depression and cognitive function in community-dwelling Korean elderly. Methods: The study population consisted of a representative community sample of 4,028 persons aged 65 and older from the Korean Longitudinal Study of Aging 2008. Depression and cognitive function were measured by CES-D 10-item scale and K-MMSE. Visual and hearing impairment were measured by 5-Likert scale. Data were analyzed using Rao-Scott ${\chi}^2$-test, simple and multiple logistic regression. Results: The prevalence of visual and hearing impairment were 37.3% and 14.0%, respectively. Of the participants, the prevalence of depression was 58.4% and cognitive impairment was 50.6%. There were significant differences in depression and cognitive function according to visual and hearing impairment. Far vision and hearing impairment were predictors for both depression and cognitive impairment even after covariates had been adjusted. Conclusion: These data suggest that visual and hearing impairment in older adults may increase their probability of experiencing depression and cognitive impairment. Thus sensory impairment should be considered a risk factor for mental health and the cognitive function of elderly.

간호대학생의 노인에 대한 사회적 거리감 영향요인 (Factors Affecting the Social Distance toward Older Adults of Nursing Students)

  • 하지연;박주영
    • 지역사회간호학회지
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    • 제30권4호
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    • pp.539-549
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    • 2019
  • Purpose: The aim of this study was to identify the factors related to the social distance toward older adults in nursing college students. Methods: The participants comprised 137 students in a nursing college. Data were collected using self-report questionnaires in March 2019. The measurement instruments included social distance scales, the Fact on Aging Quiz (FAQ I), a 20-item semantic differential scale (to assess attitudes), and the perceived elderly stigma scale. The data were analyzed using descriptive statistics, independent t-tests, one-way analysis of variance (ANOVA), Pearson's correlation coefficient, and a multiple regression analysis. Results: The total score for social distance toward older adults was 3.98±0.54 out of a maximum of 5. Social distance had a statistically significant relationship with knowledge (r=.20, p=.022), attitudes toward older adults (r=-.31, p<.001), and elderly stigma (r=-.27 p=.008). The factors affecting social distance were education in geriatrics (β=.33, p=.004), grade (β=-.29, p=.014), attitudes (β=-.21, p=.018), academic major satisfaction (β=.19, p=.028), and knowledge (β=.15, p=.048); the explanatory power of the model was 34%. Conclusion: There is a need for departmental efforts that nursing students acquire correct knowledge about the life and health of the elderly with the aging process and develop positive attitudes toward older adults through various experiences in gerontological nursing practicum and community senior-college student link programs.